Mandarin Oriental Pudong Shanghai

Kelly, 肖树林，Cindy provided excellent service and help during our stay.

Great experience at the mandarin oriental!! I love staying here when I’m in Shanghai

Traveling with my parents in their 60s, we had a wonderful stay. Our room faced the Huangpu River in Pudong, offering a fantastic view. The room was very quiet, and the bed was extremely comfortable—my parents slept very well and truly enjoyed their stay. The hotel is conveniently located in Lujiazui, with short rides to all major points of interest. A special thanks to Angela and Jack, who took great care of our room every day. They were friendly, attentive, and very considerate of our needs.

Took our little treasure to Mandarin Oriental Pudong in Shanghai and we had a brilliant stay. Our son absolutely loved it. We always book the children’s room whenever we come — the patterns on the glass are a lovely touch. The staff were so welcoming and couldn’t have been more attentive. A special thank you to Angela and Li Jianna in Housekeeping for the wonderful service. We’ll most certainly be back!

We stayed at the Mandarin Oriental with a group of six in order to attend a board meeting. We were delighted by the location, the rooms, the impeccable cleanliness, and the excellent breakfast. The standard of service, however, was decidedly inconsistent: at times exceptionally courteous and proactive (concierge), at others virtually absent. For instance, it proved almost impossible to obtain drinks at the bar at 9 p.m. Although two waiters were present and, besides ourselves, only three other guests, we were scarcely attended to. We repeatedly had to walk up to the bar ourselves and ask a waiter to come over. The breakfast service, too, appeared at times to overwhelm the staff: even though half of our group was already seated and had reserved a suitably sized table, the other half was initially denied entry to the breakfast room on the grounds that there were no seats left. Only after a prolonged discussion were we finally able to have breakfast. It is a pity that these issues (along with several smaller service shortcomings) detracted from an otherwise very pleasant stay.