Mandarin Oriental Pudong Shanghai

I have stayed in some great hotels in my life. I would truly have to say that this hotel rates at the very top. From checking in, throughout my weeklong stay, the staff at the hotel was friendly and extremely helpful. Of note, a woman at reception by the name of Anastasia greeted me warmly each morning and truly seemed to care about my experience — both at the hotel as well as in Shanghai. That really started my days off on such a good note. I am definitely going to stay at this hotel when I return to Shanghai. It truly was a memorable time that I'd like to experience again and again.

Thank you for a wonderful stay. Even though I stayed only for 2 nights, I’ve experienced the most warm welcome that I’ve never felt in other hotels. Breakfast was delicious and diverse. Each and every member of a big team paid a lot of attention to my requests. Special thanks to guest relations team , who were very attentive and always willing to help. Keep it up !

Our stay at the hotel can be described as very good overall, despite a few remarks. The hotel appears somewhat dated, although all facilities are maintained in very good condition. We visited Shanghai in early January, and the weather was quite cool. Unfortunately, many of the hotel’s public areas, including those connected to the pool and spa facilities, felt a bit cold. The hotel’s greatest asset is its staff. I would especially like to highlight the team at the Club Lounge. They were exceptionally welcoming, friendly, and always willing to help. Special thanks go to Medine, who made our stay truly unforgettable. Thank you!

Irene from the gym is super nice and helpful! The hotel is located in Lujiazui, right next to 东方明珠, which is very convenient. Definitely recommend.

Nice view and courteous hotel crews, especially housekeeping manager Angela and turn-down service assistant Fiona, thank you both so much.