Mandarin Oriental Pudong Shanghai

I know more than 1500 hotels. There are better hotels for this price, 3.5-star or even 3-star hotels. This is one of the worst Mandarin Oriental hotels I've ever stayed in. The staff handles luggage roughly when getting out of the taxi, check-in is slow, and if your credit card has your name but not the numbers, they demand another one [for security reasons, many banks no longer print them]. The arrival of luggage to the room is slow. I'm an Expedia VIP member, which offers certain hotel benefits, such as free food and drinks, which they don't honor despite advertising it as such. They only offer 300 RMB for the spa. The staff is rude and doesn't provide good customer service; it's almost as if they gave you the room for free. The rooms aren't soundproof; you can hear your neighbors and the hallways. The smell of tobacco seems to be pervasive in both of our rooms. The cleanliness of the sheets, room, and towels is not optimal. The restaurant is in a separate building and only serves until 9:30 PM. They have a bar with an extremely limited menu, and the tables are so small that only glasses can fit. We ordered a dish, and more than 50 minutes passed without it arriving. Each time, they told me it would take another 5 minutes, even though they only had four tables open. The staff is slow. The funny thing is that they show you the tip space on the bill, despite the terrible service. That night, after an exhausting day at work, I fell asleep without eating. The orange juice isn't fresh and costs almost $10. At breakfast, the fruit is clearly from the day before, as it has an aged color and texture. The fruit is dirty, the furniture is old and dirty, and the eggs are black, indicating they were cooked hours ago. I know more than 1,500 hotels. There are better hotels for this price, 3.5-star or even 3-star hotels. This is one of the worst Mandarin Oriental hotels I've ever stayed in.

I stayed for 3 nights at the hotel. Check in was efficient, if not friendly. My room was beautiful. Large and tastefully furnished, it had a wonderful view. The room was quiet, clean and well equipped. The room service that I ordered was prompt and good quality but extremely overpriced. The items in the mini bar were also eye wateringly expensive compared to other similar hotel. Breakfast was nice. The food was of a high standard but the service was not very attentive and lacked warmth. The gym is large and lacked many of the details that other 5 star hotels offer as standard. All in all, I would say that the hotel is good and well run. But there is no attempt by the staff to be friendly or to offer personal recognition. I was left feeling cold.

We had the chance to be served by a very professionnel and Nice lady We really appreciated her perfect service Thank you She is called Tina Thanks also to All the team : Angela Cindy Great team we will be back

Mandarin Shanghai Stay This is an amazing property highly recommend for your stay in Shanghai great location , less than 30 mins to Shanghai Airport (SHA)

After a 12 hour flight and arriving into Shanghai early morning we were relieved with the greeting we received, check in service and that our room was ready. After the most amazing breakfast in the lounge we went to the room where our bags were ready and waiting. Everything was so seamless. We enjoyed our time at the hotel, in particular the club lounge. Zoe and the team provided great service and really made an effort with our little boy. We found the main breakfast buffet although there were more options a bit more busy than we would like which was fine as we chose to enjoy breakfast in the lounge instead. The only slight area to improve would be the afternoon tea offering which was exactly the same everyday during our stay. This wasn’t too much of an issue as we were only there 3 nights but I think given it’s a MO we expected something a bit different throughout the days. We had amazing views from our room and the turn down service was much appreciated. There were lots of little things that stood out like the shuttle that we used more than we thought we would, it was really handy. Overall we had a great stay and great service from the minute you arrive with friendly faces to greet you.