Mandarin Oriental Pudong Shanghai
Shanghai, China
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About the Hotel
Surrounded by the gleaming skyscrapers of Lujiazui, and located on the banks of the Huangpu River, the Mandarin Oriental Pudong, Shanghai exudes five-star luxury. This world-class hotel prides itself on their world-class restaurants; serene spa; a stunning contemporary design and Mandarin Oriental’s legendary service that will make all guests young and old feel welcome and pampered.
Location
Mandarin Oriental Pudong Shanghai
111 Pudong Road S
Pudong
Shanghai, China
200120
Nearest Airport: SHA, PVG
Features and Amenities
- Dining
- Bar
- Spa Cuisine
- Afternoon Tea
- Bakery
- Lounge
- Restaurants
- On-Site Amenities
- Spa on Property
- Fitness Center
- Indoor Pool
- Family
- Babysitting
- Highchairs
- Children's Amenities
- Children's Menus
- Baby Bath Amenities
- Strollers
- Nearby
- Historic Sites
- Interests
- City
- Culture & Arts
- Honeymoons & Romance
- Hotels
- Spa
Reviews for Mandarin Oriental Pudong Shanghai
Disappointing Second Chance. Enough is enough.
I previously shared my disappointing experience at Mandarin Oriental Pudong, Shanghai here in September 2024 (scroll down if you’re interested), and I hadn’t returned since. Last week, while attending an event in the area, I decided to give the hotel a second chance to see if anything had improved. Unfortunately, the issues persist. After my earlier complaint, the Assistant Front Office Manager, Angelia Gan, emailed me a sincere apology and offered a complimentary upgrade to a Mandarin River View Room with daily breakfast on my next visit. Upon check-in last week, I initially forgot about the offer, and the front desk processed everything as a standard booking. When I later mentioned it, the staff member checked the records, acknowledged my complaint from 1.5 years ago, but appeared unaware of the promised compensation. He then unwillingly “upgraded” me to a basic room on a higher floor (thank you so much! I didn’t know a higher floor is an upgrade!) —no river view, no breakfast included. Ironically, this room felt even more basic than the one I had in 2024. It was only after a more senior Western manager (possibly Italian, named Luigi) intervened and inquired that I was eventually moved to a larger room. I didn’t get my complimentary breakfast, btw. My disappointment isn’t about missing out on breakfast or a specific upgrade—it’s about the apparent lack of follow-through and care for guest promises. This experience falls far short of the legendary service Mandarin Oriental is known for worldwide. I promise I will not be giving Mandarin Oriental Pudong a third chance. Tomorrow I’m checking into Mandarin Oriental Singapore and genuinely look forward to that stay!
Tim F
great upgrade and service
Business trip but if there is vacancy i would like to book Mandarin oriental shanghai, really a nice view hotel and lucky this time an upgrade. Thanks Yuanchen and Kelly great service!
lin f
nice experience
A really nice experience. Especially the service from the front desk girls!!!! Sylvia and Ariana!!! These two girls helped me a lot about where to go play in Shanghai and some restaurant recommendations!!! Love them and will come back again!
Ye H
Good service here that unforgettable!
Very good experience here, Ariana is brilliant!
Wang J
Best choice in Shanghai
Amazing hotel. Thanks to staff Anastasia.
abdulmert - Shanghai, China
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