Mandarin Oriental Pudong Shanghai

Amazing customer service from top to bottom. Congratulations to everybody working in this hotel, you made it very special and this hotel stands out from the rest for that reason. Special thank you to Housekeeping, the best we've experienced so far in our travels, so efficient. The rooms are very cosy and the location was great; secluded but central. Thank you also to the executive club lounge team; very efficient, welcoming and professional.

Jack and Angela are best. Their service is outstanding. The room is beautiful and super clean. The view is out of this world.

Our family of 5 stayed at Mandarin Oriental Shanghai. We had an excellent stay. The hotel was very central. The staff were very attentive. We had the breakfast buffet every morning, which was an excellent way to start our day. We especially would like to thank Cherry, who checked in with us every morning at breakfast. We would strongly recommend this hotel and we look forward to coming back!

Kayra was amazing thank you for your service - one of the best experiences we tried the massage and the body scrubs and the facial

We stayed several nights at Mandarin Oriental as our base for exploring Shanghai. It's located in the financial district, which is on the opposite side of the old city, which is where most of the sightseeing places are and Nanjing Road. Room was big and clean. There's a free shuttle to nearby IFC mall, which was very convenient. Though there's no shuttle returning to the hotel. The concierge was very helpful when we made restaurant bookings. Breakfast was very good. Our family loved the beef brisket. Wifi was free but we couldn't access it. We could connect but there was no wifi; either it was too slow or as foreigners we simply couldn't access it. I've observed this in other hotels I've stayed in.