Mandarin Oriental Pudong Shanghai

Our stay at Mandarin Oriental Pudong was nothing short of exceptional. The hotel exudes elegance and tranquility, with every detail reflecting true luxury and care. One of the highlights of our visit was the Kids Activities program, which was wonderfully organized and filled with creativity. Our little ones had so much fun participating — everything was thoughtfully arranged and perfectly suited for families. A special thanks to Luigi from the Guest Relations team, whose professionalism, warmth, and attention to detail made the experience truly unforgettable. He ensured that every moment was seamless and full of joy. We left with wonderful memories and can’t wait to return. Highly recommended for anyone visiting Shanghai, especially families looking for a luxurious and welcoming experience.

I’m a huge Mandarin Oriental fan — I’ve stayed in many of their hotels around the world and usually love everything about the brand. But this property in Shanghai? Honestly, they should either close it, sell it, or at the very least take the MO name off it. It does not live up to the reputation at all. The service was far below average. No one spoke a single word of English, which made even basic requests frustrating. The gym was dirty, the spa was dirty — absolutely shocking for a hotel flying the Mandarin flag. I was so disappointed I don’t even have the words to explain just how bad the experience was. This isn’t the MO standard that loyal guests like myself expect. If I return to Shanghai, I will stay at The Peninsula instead. At least there you know the service and facilities won’t let you down.

Good service and nice food, e.g, breakfast, especially on local food, thanks for service turndown Jack and Yuanchen. Nice

The location of the hotel are very nice which the view here are significantly great. The room environment are clean and comfortable. And thank for Angela and Jack help, in the room service which they provide snack the other.

Mandarin Oriental Pudong should be the best stay for us in Shanghai. Manger Victoria made a detailed arrangement for us, and which impressed us was that she could still remember our preferences of our last stay with MO Pudong half a year ago! We were warmly welcomed as soon as we got out of the MPV. It feeled like we were back home,rather than traveling. In addition, I enjoyed the beautiful scenery of the pearl tower and the Huangpu river. And facilities here were all well maintained. In a nutshell, I will always be staying with MO Pudong whenever I come to Shanghai.