Mandarin Oriental Pudong Shanghai

Stayed at the Mandarin Oriental Shanghai for two nights. Beautiful property right along the Huangpu River. At check in, via my Bilt Gold status, I received an upgrade to a Mandarin King river view corner room (originally booked regular Mandarin King), which was undoubtedly the best room view I’ve ever had in a hotel. Highly enjoyed our experience at the Yong Yi Ting 1-star Michelin restaurant. Must tries include the mind blowing Dong Po pork belly and short rib with black truffle. Service quality was inconsistent at times, particularly the breakfast buffet staff (egg station chefs were unfriendly and a server with short hair and glasses ignored me completely when assisting at our table). Check-in reception, room service, and housekeeping staff were excellent, however. Overall, it was a great experience, and I would not hesitate to stay here again next time I visit Shanghai.

This stay was part of a three weeks solo trip around China. I arrived really early at the Mandarin Oriental. I was escorted to the lounge for check-in (having booked a Club room) and offered to take breakfast. The breakfast offer in the lounge was superb. The place is quiet and staffed with extremely kind and efficient hosts. You get a buffet and an à la carte menu with Chinese and Western choices. Everything is fresh and made to order. While I was having breakfast in the lounge, the host completed all my check-in formalities and informed me that I was upgraded to a room with better view. When I set foot in that room, the feeling was: WOW. The views are amazing. Directly across the Oriental Pearl tower and the river. At night, it was a wonderful show of lights. The room was clean, comfortable, luxurious with everything one would need. You could tell the attention to details. The bed was exquisite. Everything felt just right. Housekeeping was done perfectly every day and turn down service was always impeccable. I used the laundry service which was very good (club members get 2 items laundered free of charge every day, which is a real plus). I had a treatment at the spa which was nice. I did not use the pool but I did use the gym facilities which are really top notch. The location in Pudong is very good. It is a quieter area. I really enjoyed my stay at the Mandarin. My only regret is this: when I checked-out in the lobby on the day of my departure, the experience was robotic. Not a question about my stay or whether I needed assistance for a taxi or for my luggage. It was in sharp contrast to my experience so far. Also, I requested the bill by email, which I did not receive so I had to send a follow-up message and received it. MO Pudong is really the place to stay in Shanghai. I have very fond memories there and will stay there again when I come back.

I would like to express our huge appreciation not by the AI but by our own words to everyone in this great hotel! Thanks to your greatest and warmest services, we have had a wonderful holiday in Shanghai. The weather was not ideal however we still enjoyed the trip as each night we slept, stayed and be treated well in the room with stunning view and receiving the best services from Gillian & the Reservation team, Steve & his team at Reception, Joy & the young gentlemen & chauffeurs at Concierge, and everyone (e.g. Richard) in Canteen for breakfast (apologise that I don’t remember the all names), as well as the housekeeping team. I would honestly say your service can be set as the textbook standard in this industry and you must be very proud of what you work for. Once again, we have had wonderful time at this hotel and we definitely and strongly recommend this hotel to our relatives and friends, and certainly everyone who is reading my comment too.

The check-in was smooth and welcoming. My room was always clean thanks to the housekeeping team, and the concierge staff were professional, friendly, and full of great recommendations. I also loved how efficient the hotel app was — every request was handled quickly and courteously. Overall, the warmth, professionalism, and dedication of the entire team made my stay exceptional.

Gina was incredibly welcoming and completed room cleaning with great attention to detail. She remained highly attentive to all my needs throughout my stay, and I am consistently pleased with my visits to this hotel. I will absolutely come back as a regular guest and recommend Gina and the hotel to all my friends.