Mandarin Oriental Pudong Shanghai

Our family of 5 stayed at Mandarin Oriental Shanghai. We had an excellent stay. The hotel was very central. The staff were very attentive. We had the breakfast buffet every morning, which was an excellent way to start our day. We especially would like to thank Cherry, who checked in with us every morning at breakfast. We would strongly recommend this hotel and we look forward to coming back!

Kayra was amazing thank you for your service - one of the best experiences we tried the massage and the body scrubs and the facial

We stayed several nights at Mandarin Oriental as our base for exploring Shanghai. It's located in the financial district, which is on the opposite side of the old city, which is where most of the sightseeing places are and Nanjing Road. Room was big and clean. There's a free shuttle to nearby IFC mall, which was very convenient. Though there's no shuttle returning to the hotel. The concierge was very helpful when we made restaurant bookings. Breakfast was very good. Our family loved the beef brisket. Wifi was free but we couldn't access it. We could connect but there was no wifi; either it was too slow or as foreigners we simply couldn't access it. I've observed this in other hotels I've stayed in.

I stayed for 3 nights at the hotel. Check in was efficient, if not friendly. My room was beautiful. Large and tastefully furnished, it had a wonderful view. The room was quiet, clean and well equipped. The room service that I ordered was prompt and good quality but extremely overpriced. The items in the mini bar were also eye wateringly expensive compared to other similar hotel. Breakfast was nice. The food was of a high standard but the service was not very attentive and lacked warmth. The gym is large and lacked many of the details that other 5 star hotels offer as standard. All in all, I would say that the hotel is good and well run. But there is no attempt by the staff to be friendly or to offer personal recognition. I was left feeling cold.

We had the chance to be served by a very professionnel and Nice lady We really appreciated her perfect service Thank you She is called Tina Thanks also to All the team : Angela Cindy Great team we will be back