Mandarin Oriental Pudong Shanghai

The check-in was smooth and welcoming. My room was always clean thanks to the housekeeping team, and the concierge staff were professional, friendly, and full of great recommendations. I also loved how efficient the hotel app was — every request was handled quickly and courteously. Overall, the warmth, professionalism, and dedication of the entire team made my stay exceptional.

Gina was incredibly welcoming and completed room cleaning with great attention to detail. She remained highly attentive to all my needs throughout my stay, and I am consistently pleased with my visits to this hotel. I will absolutely come back as a regular guest and recommend Gina and the hotel to all my friends.

One of the best hotel stays I've had. The location is fantastic, spectacular views of the Bund and Huangpu river without the noise. The Club Mandarin room was spacious and luxurious, with a large round bathtub. The staff were welcoming and the club lounge and restaurants provided elegant dining experiences. Cannot fault the stay, highly recommend.

Every time we go on holiday, we always stay at 3 or 4 different hotels just to experience what each luxury property has to offer. For my birthday, we chose the Mandarin Oriental Pudong, and it was honestly one of the best decisions we have ever made. The hospitality here is truly world-class, and it is all down to the General Manager, Mr. Emil Leung, and his incredible team. Mr. Leung takes luxury to a whole new level with his constant presence and genuine, personal touch. Right from the moment we arrived at the front entrance, Mr. Li (the Director of Rooms) took amazing care of us and made sure everything was completely seamless. Our room was beautiful, spacious, and had a breathtaking view looking out over the Huangpu River and the Oriental Pearl Tower. Breakfast at Zest was lavish, with a huge variety of food, beautiful upscale presentation, and premium quality. I also want to mention Allan, the restaurant manager, who took the time to have a nice little chat with me every single morning. The Executive Club Lounge was absolutely superb. We loved the quiet, peaceful atmosphere, and the space itself was huge and spotless. The food presentations were top-tier, using the finest ingredients, and evening cocktail hour had a massive selection of high-quality drinks. The lounge staff were so professional and helpful—nothing was ever too much trouble for them. A huge thank you to Linda, Sweetie, Thomas, and the rest of the team whose names I missed, for making our stay such a pleasure. We also had the pleasure of meeting the Head Chef, Stephane, who took the time to chat with my wife and me. I cannot praise him enough for the hard work he and his team put into creating such amazing food. Last but certainly not least, the GM, Mr. Emil Leung, made an impression on us that we will never forget. Shanghai is a massive city of over 21 million people, but we felt so lucky to meet Mr. Leung, who is a truly refined gentleman. His thoughtful gestures throughout our stay left us completely speechless. Mr. Li was also fantastic, and he is very fortunate to have a mentor with such incredible charm, talent, and quality. With Mr. Leung’s guidance, Mr. Li will definitely reach the absolute top of his profession. To sum it all up, this was one of the best holidays we have ever experienced, and it is entirely thanks to Mr. Leung, Mr. Li, and their team. You can truly feel their passion and kindness in everything they do. I honestly felt like I was among friends, and I already miss everything about this hotel. We’ve stayed at plenty of luxury hotels around the world, but none have the magic touch or the genuine human kindness of this team. Whenever we find our way back to Shanghai, this will absolutely be our number-one choice. Hopefully, I will have the privilege of meeting you all again. Hand on heart, sincerely, Karl and Jera Blake

The pool closes at 11pm, but the life guard asked people to leave at 10:40. Two days ago the same guy did the same thing. Can’t believe this is a five star facility. If he hates his job so much, he probably shouldn’t work here Also some tiles on the pool floor are broken