Mandarin Oriental Pudong Shanghai

Such a great hotel. Very good service from every team member, with the housekeeping team especially just off-the-charts. Our room with a bath and view of the river was so enjoyable, and the hotel has a good position to explore the boardwalk from. Would happily return here next time we’re in Shanghai.

The service is outstanding, staff Laurel is sweet , friendly and lovely. Thank you. 😊

Went to the hotel for the first time, rooms were clean, ambience is good. Friendly staff and good variety of food for the breakfast, location very centralized, easy to access to convenience shop. View is stunning from the room. I loved to collect pen from Mo Property, when I checked out I asked from one of the receptionist RITA. She kindly helped me with the enquiry and made my day. Thank you for that. And thank you also Jim from the door men when I was trying to go the 7-eleven, he guided me all the way to the place. You are an exceptional ! Thank you for everyone that I have met at the hotel and the lovely experience in shang hai. Till we meet again.

We stayed at Mandarin Oriental Shanghai for six nights and had a wonderful experience. While the hotel itself is immaculate, comfortable, and very well run, what really made our stay special was the staff. A huge thank you to Thomas and Alaia for their brilliant, genuinely personable service in the Club Lounge — along with the wider lounge team, who were consistently warm, attentive, and welcoming. A special mention also to Steven, the Front Desk Manager, whose professionalism and warmth came through in every interaction. Overall, a fantastic stay and one we would absolutely love to repeat.

I previously shared my disappointing experience at Mandarin Oriental Pudong, Shanghai here in September 2024 (scroll down if you’re interested), and I hadn’t returned since. Last week, while attending an event in the area, I decided to give the hotel a second chance to see if anything had improved. Unfortunately, the issues persist. After my earlier complaint, the Assistant Front Office Manager, Angelia Gan, emailed me a sincere apology and offered a complimentary upgrade to a Mandarin River View Room with daily breakfast on my next visit. Upon check-in last week, I initially forgot about the offer, and the front desk processed everything as a standard booking. When I later mentioned it, the staff member checked the records, acknowledged my complaint from 1.5 years ago, but appeared unaware of the promised compensation. He then unwillingly “upgraded” me to a basic room on a higher floor (thank you so much! I didn’t know a higher floor is an upgrade!) —no river view, no breakfast included. Ironically, this room felt even more basic than the one I had in 2024. It was only after a more senior Western manager (possibly Italian, named Luigi) intervened and inquired that I was eventually moved to a larger room. I didn’t get my complimentary breakfast, btw. My disappointment isn’t about missing out on breakfast or a specific upgrade—it’s about the apparent lack of follow-through and care for guest promises. This experience falls far short of the legendary service Mandarin Oriental is known for worldwide. I promise I will not be giving Mandarin Oriental Pudong a third chance. Tomorrow I’m checking into Mandarin Oriental Singapore and genuinely look forward to that stay!