Mandarin Oriental Pudong Shanghai

We stayed at the Mandarin Oriental with a group of six in order to attend a board meeting. We were delighted by the location, the rooms, the impeccable cleanliness, and the excellent breakfast. The standard of service, however, was decidedly inconsistent: at times exceptionally courteous and proactive (concierge), at others virtually absent. For instance, it proved almost impossible to obtain drinks at the bar at 9 p.m. Although two waiters were present and, besides ourselves, only three other guests, we were scarcely attended to. We repeatedly had to walk up to the bar ourselves and ask a waiter to come over. The breakfast service, too, appeared at times to overwhelm the staff: even though half of our group was already seated and had reserved a suitably sized table, the other half was initially denied entry to the breakfast room on the grounds that there were no seats left. Only after a prolonged discussion were we finally able to have breakfast. It is a pity that these issues (along with several smaller service shortcomings) detracted from an otherwise very pleasant stay.

We stayed for two nights. Pros: - Staff are friendly and helpful specifically Nicole at front desk and Lucas at concierge - Good location - Free shuttle service within 2km - Spacious rooms - Nice view - Good price Cons: - Breakfast buffet was very lacking in terms of quality and taste. - Hotel and rooms are weathered. Water stains on the carpet along the corridors, linen was limp, torn corners of bed frames etc, it desperately needs a refurbishment. Would stay again if the two cons are improved upon.

Belated review and not my first rodeo, but many thanks to Julie from the front desk. She was exceptionally hospitable and cooperative. Jerry and another manager from concierge as well for the food delivery. Even the intern from Hangzhou was really helpful. I have stayed at countless 5 star establishments that I have gotten a little desensitised lol. Ritz’s in Singapore, Tokyo, and Shanghai. Okuras in Kyoto, Bangkok. Palace Hotel Tokyo. Park Hyatts across Southeast Asia. La Réserve in Europe. Even MO Lucerne. Yet I still find myself feeling impressed every single time I come back to MO Pudong. Whatever the GM is doing, he definitely knows what is up. Sometimes, even without business, I fly to Shanghai for a few days over the weekend just to stay in MO Pudong at my favorite Mandarin River View room. Thanks guys!

Staff (David at reception) was amazing and very helpful. Beautiful hotel, very elegant. The rooms are very spacious with a superbe view.

What an amazing view of the bund. Some minor hiccups but the service recovery is truly exceptional. Of special mention is front desk manager Steven.