The Peninsula Shanghai

This year my fourth time at the hotel. First i had a big problem with cigar smell in the room, they change the room The Second and the big problem is about my Late Check Out , i ask for 18:00 and they dont give me, they want charge half day , i told it was my fourth time in Peninsula Shanghai this year and i never ask it, but they dont give . I will stay 9 hours seat in the Hotel waiting my transfer, i cant believe . I will come back more one time this year to Shanghai, but i will never stay in the hotel.

Beautiful Property, Amazing Views from the Rooftop Terrace, Excellent location, lying just behind the Bund. We arrived from the Peninsula in HK, for a short 3 night stay before moving to the Peninsula in Beijing Driver collected us from the airport, our flight was delayed from HK by some 11hrs, but the driver was ready and waiting for us at the airport, which was a great relief! Check In : Front desk were rude : just not welcoming. They seemed to simply be completing just a functional role - going through the motions. We asked for an upgrade - front desk attendant was 'reviewing' our request at which time the duty manager appeared - he was RUDE and spoke to the check in agent in chinese angrily/verging on shouting whilst she was 'looking' at our upgrade - gave a very unprofessional impression - they may well have been taking about something completely unrelated but it was almost aggressive and seemed to be related to the fact that she was even 'entertaining' our request. Regardless of what you are discussing - Wait till the customer is no longer around if you need to raise something - we were not shown to our room.. just shooed off toward the elevator. Room was fine. Concierge was WONDERFUL, a special thank you to Danny who helped me so very much with every small request - you were a stand out example of what service means before and during our stay! Others at concierge were equally helpful and pleasant. Our experience at the rooftop bar, Sir Elly's : well the view speaks for itself. The service, however, was SHOCKING. We arrived and the bar stools were all wet - puddles all over the seats, someone came to dry them once i pointed it out and proceeded to place equally wet seat cushions on the stools - bizarre, i ended up arrange my own seat! The bar tenders disappeared every few minutes and were resting/chatting/taking a break or something at a little space at the side of the bar.... it was ALL very odd, they were simply never around... very strange indeed. Our snacks were not replenished, our glasses were left dry - we simply couldn't SEE anyone to order another drink!!!!! The party next to us received very much the same service Yi Long Court - 2 Michelin Stars? Really? Decor is beautiful. Its a real struggle to think of anything to say - Positive or Negative. The food is quite unremarkable, it is 'GOOD' food, but i would say that this is based on the quality of the produce over the actual taste, flavors or novel approach. There was just nothing that said Michelin to my husband or I at all. There is very little I can comment on, nothing that sticks out as excellent. I really would struggle to understand why on earth this has even 1 star never mind two. Exorbitant prices for what was simply a decent meal. There are various other options around Shanghai which are worth exploring over this restaurant. A whole lot of ' nothing' Overall the experience was lacking to such an extent in a number of areas that it significantly affected our stay. What a shame.

Our entire experience has been a total nightmare from check in to check out. We are seriously appalled at how the hotel treats its guests. The receptionist laughed at me when I was trying to check in after a tiring journey. I didn’t feel welcome. We changed rooms 6 times! The server who took our order came with really bad breath. Couldn’t sleep because of how bad our stay has been. The WiFi internet disconnects automatically every time you lock the device. This is extremely annoying when trying to get work done. At check in, none of our requests were even acknowledged. The receptionist was rude and her duty manager was even more rude with a serious attitude problem. She kept giving us dirty looks. The rooms are old and smell like smoke, period. There is no denying that. It is obvious that it is from the furniture and old carpets with cigarette holes in them. All the furniture was damaged with scratches, marks, and cracks all over. The walls had stains and aren’t acceptable.

We were staying at the amazingly wonderful and historic Fairmont Peace Hotel, and were wandering The Bund and came to The Peninsula Hotel. This was our first time to Shanghai and was completely blindsided on how difficult it is to get a taxi in Shanghai especially for foreigners. We relayed this difficulty to the bellman at The Peninsula. Talk about top-notch service and going beyond his duty. He called and arranged a taxi to pick us up. We wish could remember his name, but if he is an example of The Peninsula Hotel hospitality, we would definitely like to stay and be a guest in the near future. Five stars for service, especially to complete strangers. Thank you so much!

I travel 100 days a year for work and stay at some of the world’s best hotels, but the Peninsula Shanghai may be the best I’ve experienced. Impeccable service, without being intrusive (rivaled perhaps only by the Four Seasons Hotel des Bergues in Geneva); best location in Shanghai on the Bund; luxurious rooms and amenities (a large bathroom and separate dressing room as well as lots of helpful in room technology), and an unbelievable view from the rooftop bar. I wasn’t here long enough to use the fitness center/spa (why run inside when the Bund is right there), but it looks over-the-top. Last time here I stayed at the Four Seasons Pudong, which is also a great property (if a bit “cold�), but a suboptimal location for going out and exploring the city and nightlife. If you come to Shanghai, stay here.