Therasia Resort Sea & Spa

We arrived for our "secret honeymoon" on a rainy afternoon and the location and place are amazing. - Check in and reception are very nice and professional. - The room was small but clean and comfortable, not 5 stars though! - Bar staff are lazy, extremely slow and very negative. I mean, I am Sicilian and I know that even a few drops of rain can stop everything but!!!! When we went down to the bar it was not raining anymore and everything outside was dry but the bar in the swimming pool was closed, the restaurant was closed, so we went back to the main bar and asked for some pillows to sit outside and the reply was " they are outside on the back", not the treatment you expect in a 5 stars. She then realized we didn't get our welcome drink and instead of bringing it out, I had to go and take it myself. Prosecco was not cold enough, and basically what really irritated me was that I was desperately trying to comfort my wife on the weather conditions and instead of "being supportive" one of the waitress overheard my comments and turned to us saying "oh the weather is going to be terrible for the whole week".....unbelievable. Fortunately the "MAIN BAR STAFF" were wrong and the following day the sun was shining again. - Breakfast staff are amazing and very professional, breakfast it self is 5 stars! - Swimming pool staff are nice although they were quite depressed about the weather as well therefore the 2 swimming pools downstairs have been shut for all the duration of the stay due to bad weather....it was funny when I approached one of the guys and asked " are you going to open it today?" and he replied that it was going to be closed because of the bad weather, while he was pronouncing these word it was 30 degrees and full sun! - Orazio is worth mentioning because in all this "staff negativity" he really kept running up and down the swimming pool area, alone, smiling at everyone, bringing drinks everywhere, moving umbrellas etc. It would be a good idea to get everyone else trained by him on customer service. - Hotel staff are very good anyway, cleanings are impeccable and reception as well. As a Sicilian myself, who is writing in English because I live in London and my review is dedicated to all tourists, I am truly sorry that a bunch of incompetent and lazy bar tenders can compromise the standard of such a beautiful Hotel. I am pretty sure, working in the same line of business, the bar is probably independent from the rest of the management, that could be the only explanation of such a behavior. Also, please management, tell your staff that 90% of people who come to this resort live their whole life under the rain in northern countries therefore being told that that is bad weather is extremely irritating, it feels like when you are the only one who doesn't get the joke! Special thanks to reception staff who have been very nice and let us go without any extra charges on the following day when the wind was REALLY rising and there were starting to be problems with ferries. I am totally convinced that the bar staff created a domino effect of panic within the guests forcing everyone to leave earlier.

This is indeed a very nive place, location with beautifull views, 25m swimmimg pool, access to the sea, very friendly staff, large rooms, 5 star breakfast and excellent food. 3 different restaurants. Shuttle service to the harbor 2 km away.

You know the scene in the James Bond film: Bond checks into an opulent hotel somewhere exotic (presumably at the UK tax payers’ expense) and it all looks too good to be true. Arriving at the Therasia Resort on the Island of Vulcano is like joining this film on location. The hotel and the views all around are truly stunning. Yes, the photographs on the hotel website give you a good idea what to expect, but the reality is even more breathtaking - are we really staying here? We arrived by car (from the ferry) and were intercepted by one of the reception staff as we made our way from the hotel parking. While all the check-in formalities were being taken care of, we were led to the outdoor bar which overlooks the coastline, islands and far beyond, for a welcome drink. It was already apparent that the hotel staff were extremely welcoming, friendly and professional, but over the course of the next few days we came to the realisation that Therasia’s staff (all of them) are among the best we have ever encountered. Anywhere! From reception to bars and restaurants, the pool staff, housekeeping, management - everyone was a real pleasure to deal with. Everyone exuded pride at working at Therasia. The bedroom had a very nice balcony with a wonderful sea view. Even the shower room had a window looking out to sea, forming a beautifully framed picture. The common parts of the hotel are tastefully done, immaculate and so impressive. The pool area with huge infinity pool is perched high at the very edge of the island, looking out over the sea to other Aeolian Islands. The sunsets from here are out of this world. I think the only slight downside during our stay was that the bathing platform which allows you to climb into the sea was closed. Staff explained that there was, unfortunately, a problem with a fluther of jellyfish caused by the current tide. However, even without jellyfish, during our stay the water was too rough around the rocks to enter the sea safely. This was a real shame because we love swimming in the sea, but clearly this was outside even this hotel’s control. All the restaurants at Therasia are excellent with a range of food to suit everyone’s tastes and a high level of service. Special mention must go to Michelin-starred il Cappero, which is right there at the apex of one or even two-star restaurants that we have tried anywhere. Service is supreme and the food is extremely imaginative (as well as being suitably tasty).And where else would you have such a view during dinner? At the end of the evening, our elegant hosts proudly introduced us to the chef. He is surprisingly young but surely has a fantastic future. If you are looking for rest and relaxation in a corner of paradise, this is the solution!

Where to start with this fantastic property..... We booked through our agent, and apart from some pics, we knew vey little about the Therasia. We are avid travelers, and have stayed in some magnificent places over the years, The Oberoi and Raffles hotel groups to name a couple. Apon arrival at the small port of Volcano, we where greeted by the very friendly hotel staff of the shuttle service, which runs 4-5 times a day down to the port area and into town. After a short journey, we arrived throught the white gates, into the hotel and where taken to the beautiful pool area with bar and restaurant for our welcome drink. From the very start, the staff were attentive, friendly and happy to help with all sorts of requests. Dietary reqierments are handled with ease, and changing/ordering food 'off ' menu is not a problem. We are foodies, so we will always pay special attention to where we stay and to the types and level of cusine on offer. The Therasia does not disappoint! The food in all three restaurants is wonderful, and very generous. The freash salads and pizzas of the pool restaurant, to the exquisite 6 to 10 course tasting menu of Il Cappero, Therasia's Michelin star Restaurant. If you love fine dining, Il Cappero is a must! The breakfast buffet is large, with more than one can cover in a sitting. The only slight issue I had was the way they do their scrambled eggs, a little runny for me. The staff are wonderful. The perfect mix of professional and attentive, whilst keeping that relaxed friendly charm that the Italians do so well. Being an Island, Wifi is not the fastest, so if you need superfast broadband speed connection, I suggest you stay on the mainland or Sicily. Mobile signal varies from 3 to 4G. We love this place, and plan to go back next summer. The Therasia will become our 'GoTo' Island location for european sun&sea breaks.

Well, there is NOTHING that the staff couldn't do for you at this hotel. They were all friendly & assisted where they could. Massimo & Alberto in the restaurant were both great & their English wonderful! Lorenza on reception desk was also brilliant with her English & Olga in the Michelin star also had amazing English. They knowledge of the hotel, their jobs & the area = 10/10! For those suffering with food allergies... there's a gluten & dairy free menu in the evening, just ask for it as well as the vegetarian menu. One thing... the portions for the evening menu are big for the 2nd & 3rd courses. The starter portions are just right! The food was as authentic as you can get & not one dish I could complain about. For breakfast, you can ask for a poached or sunny side up egg, there are also many options from milk to choose from & a typical Italian breakfast - great to try traditional food :-) The telly does have some English channels, but it's really only news which is disappointing as they have some great SKY channels, but not in English!!! The drinks in the mini bar are free, which you really don't get anywhere else and the toiletries are all gluten free - AMAZING!!! Only downside is that there is no coffee making facilities in the room which is a shame as I'd love to have been having a coffee when I wake up on the balcony as we had a lovely sea view room.