Park Hyatt Siem Reap

Best hotel experience in Cambodia. Impeccable service. Property and service can’t be faulted. Wonderful team in every department.

The hotel is beautiful and goes beyond on many levels. Our room was spacious and beautifully appointed with welcome gift and many nice gestures throughout our stay. The breakfast is really nice and the common area has many activities, apart from the usual live cooking stations, such as massage, vendor for souvenirs and handicrafts, pottery and painting activities. There are activities and excursions throughout the day out of which we enjoyed tremendously - Buddha Blessing & Petit Chef. Both were amazing experiences run well by the staff: Kouron and Kim San. We were impressed by all members of the staff that we interacted with, from the General Manager to each and every member of the staff. They were always friendly and prompt in response to our queries and requests without fail! However, we would like to specially mention Chef Kim San who went out of his way to make us feel at home. On our second night, we were quite tired from excursions and wanted a simple meal in the room. Chef Kim San went out of his way on a very busy night to cook an Indian dish not on the menu for us and made it just perfect. It was truly taste of home for us! On the third night, we wanted to enjoy the Petit Chef experience and we were accommodated at last minute by him and his team. He also modified the vegetarian menu on our request minutes before the event. The dishes served were delicious and testament to his skill as master chef but also understanding of flavour profiles to build imaginative and diverse menu!

My family and I stayed at the Park Hyatt Siem Reap for four nights over the Christmas holiday. The hotel really nails the balance of western amenities and comfort and authentic local charm. Every night at the restaurant, our kids participated in the candle boat ceremony and watched the dancing. We also did two hotel-scheduled events: gingerbread house making, and the local noodle making tour, both hosted by the baker Sarath. He did a fantastic job of catering to our children, and they really enjoyed the local experience.

We booked a Festive Afternoon High Tea for two at the hotel expecting a soothing, peaceful experience as a little treat to ourselves. Especially at a cost of US$42++ per person. Sadly, what we got was a room that was used as a waiting area for check in and check out that looked more like a boarding area in an airport, families with screaming children and bags everywhere, hardly a place one would want to go back and experience again. On a bright side, some of the savoury and sweet treats in the High Tea menu were nice, and the generous glass of Louis Roederer to start the tea session surely worked a treat, but then again, we paid well for it. Would I recommend it? Definitely not. Plenty of other great places to enjoy great food and ambience around Siem Reap - save your $$.

We went for lunch at the Hyatt and had a wonderful experience, largely thanks to Chantra. She was incredibly attentive, friendly, and professional throughout our visit. Her positive attitude and attention to detail really stood out and made the whole lunch feel relaxed and enjoyable. Truly great service.