This hotel made our trip to Italy and was easily the best of the three that we stayed in. They upgraded our room, at no charge, and we had a private balcony with a stunning view of the city. The room was a bit small (as most are in Italy) but the amenities made up for it, complimentary water, robes, slippers and the bed and pillows were very comfortable, even had towel warmers! The room service was great, we were exhausted one night and ordered pizza (which was excellent) and they brought it up on it's own table right into our room. This may be normal service for some but for us, it was a first and we felt like we were treated like VIP's, don't question, just book this hotel!

Very disappointed. Terrible place to stay if ur driving urself. The hotel is located inside the city walls and unfortunately the hotel staff provide you terrible directions and one can waste a long time to get to it. Also they booked a tour to a winery , where i drove 2 hours and ended up in wrong winery. No regret demonstrated when I confronted manger on duty. Not sure how this hotel Is in the American Express Fine hotels collection Doesnt seem to have that level of service or accountability.

This is an excellent hotel with amazing staff, decor,and food. It has been an ultra experience. The staff is connected from shift to shift and know our food reservations, tours and names. They don’t flinch when you ask about a time or restaurant name, they tell you what you booked. First class service. Some of the room ceilings have 17th century frescos. Wow!! Would definitely return if visiting Siena.

Staying at this hotel was a memorable and exquisite experience. From the lovely and helpful front desk staff, to the most delicious and abundant hotel breakfast buffet we have ever had-- and we have had many, this hotel has earned it's 5 stars. Every detail of the property, and in the rooms, has been carefully considered. And the beds! The most comfortable beds, and nights sleep, we have ever enjoyed. This is a hotel I am already dreaming of returning to. I would recommend staying here for one special night, or a week long escape. You will not regret it!

This was a great luxury hotel. The staff were perfect. They looked to find activities that we would most enjoy. They seemed truly interested in us having a good trip. The breakfast was great. The view was great. The hotel also had a perfect mix of historic and comfortable.