The Ritz-Carlton, Millenia Singapore

Had a great start to the day at Jittery Joe's Coffee Shop in the lobby. Carrie Robbins was welcoming and was the epitome of customer service!

I would like to make a feedback regarding the service at Orchard Takashimaya Mall. I can't find ritz carlton email, so I sent it here. I'm telling the truth and you can check the cctv! I was very disappointed and upset by the staff wear blue colour Ritz Carlton T-shirt . I felt that I was not allowed to ask questions or take my time to understand the products, and was made to feel like I could only make a direct purchase without asking too much. I just want to ask if it can be delivery to my house, I can pay the delivery fee. I haven't finished talking about the time and place, but they interrupted me and answered my question very impatiently. I have been a regular customer for many years and I visit your store every year, usually purchasing quite a lot. This year, I noticed that I no longer saw the familiar faces of the staff I used to know, but I honestly did not expect to be treated in such an unpleasant manner. As a loyal customer, this experience made me feel very sad and angry. I believe every customer deserves to be treated with patience and respect, regardless of how much they purchase. I hope you will take this feedback seriously and look into the matter, as I would not want other regular customers to have the same experience.

We spent five days in Singapore at The Ritz-Carlton Hotel. We specifically booked three rooms with a view of Marina Bay on the 18th floor. The view of Marina Bay would likely be amazing under normal circumstances, but ongoing construction right outside the hotel windows spoils it. Who knows when the construction work will be finished; while it is not very noticeable at night, the towering cranes certainly ruin the view during the day. Therefore, for the time being, it’s probably not worth paying extra money for a Marina Bay vie and book the cheaper rooms facing the other side of the hotel. As for the service, the hotel certainly lives up to its 5-star status; there are absolutely no complaints there. Housekeeping and the turndown service—with water and a chocolate left by the bedside—were top-notch. They noticed that my son was reading a book and immediately provided several bookmarks. The staff is highly professional and ready to help at a moment's notice; any issue is resolved instantly. However, the hotel is in need of renovation, and the rooms are in need of a cosmetic refresh. This is evident from the conditions of the furniture... We had the breakfast included, and it was truly excellent. Even though the restaurant was crowded, I never noticed anyone running out of anything; as soon as a dish ran low, a fresh one appeared immediately. There was plenty of fruit, pastries, juices, and fresh-squeezed juice for everyone. We had dinner at the hotel a couple of times; the food was decent, though the prices were certainly unreasonably high. Fortunately, the hotel offered a 50% discount on dinners after 9:00 PM. Singapore itself is, of course, an amazing country—one that built its prosperity without having any natural resources or even much land... Certain other countries ought to take a good look at this when deciding how to spend their money. I would recommend The Ritz-Carlton Hotel, but only on the condition that the construction work in front of the hotel is finished and the property undergoes a cosmetic renovation.

We had our wedding solemnisation at Summer Pavilion Ritz Carlton and it was nothing short of an amazing experience. Special shoutout to Stephanie for being our go-to person whenever we needed any arrangements or requests to be catered to. We would highly recommend the venue and of course the amazing Michelin awarded meal.

This was our second visit to the Ritz Carlton Singapore. Six years ago we were lucky enough to enjoy two nights on a stopover. That stay was memorable and we were keen to revisit that first experience of magnificent Marina views, exceptional service, delightful staff and the most spacious and best equiped room we have ever enjoyed. Having recently been diagnosed as coeliac, I had spent a lot of time researching dining and accommodation options in Singapore, so we confidently booked the Ritz Carlton Millenia for six nights and were thrilled and relieved with our choice. Coming down to breakfast on the first morning, we were introduced to the chef on duty, who duly took me around all the food preparation stations and suggested where I could have dishes made individually to avoid cross contamination. This care and consideration continued throughout our stay and even expanded as we got to know all the different staff involved. So many staff went out of the way to ensure our visit was memorable, but I would like to particularly mention Benedict, a superb Mr. Fix it, Lewis the technology whiz, Hakim with whom I enjoyed an art tour of the R-C collection and then there was Natasha who organised a welcome cake and provided suggestions for other coeliac friendly dining options in Singapore. We were blown away by the exceptional customer service that we enjoyed from every level of staff member during our stay. Thank you Ritz Carlton, we can’t wait to return. Congratulations to management for selection of such a superb team.