The Ritz-Carlton, Millenia Singapore

Lewis from Concierge deserves a gold medal in customer service after I accidentally left my bag in the boot of a taxi, he’s my new hero, The hotel is amazing, the service is exceptional and the room was one of the biggest and best I’ve stayed in. I 100% recommend.

excellent hospitality at Singapore

An amazing experience from check in to the finer engagement in the club floor level. Especially on the day of check in on club floor, Violet Tan was thorough in sharing the perks being on club floor and various available Ritz signature spas, the evening tours of Ritz renown art pieces/exhibits within the hotel and strategic access to shops and Singapore’s iconic places. My experience is align to dining in the upper deck of the aircraft. One feels the attention and grace that she exudes to each guest present. Addressing by name and consistently the welcome of ‘May I be of further assistance’. The view was spectacular against this backdrop the commendable staff was the highlight of my stay. I will definitely return.

We were two couples traveling together through Asia and chose the club floor rooms for our 3 day stay. What we liked…. The rooms themselves are generous in size and have the most comfortable beds. Plump pillows, down comforters and automatic blackout shades all made for a delightful sleep. The bathroom was also spacious and offered a giant window over the tub and heated toilet seats. The club floor offered a nice place to chill and relax after sightseeing, the views are amazing and the food and beverage was never ending. Violet and Benjamin took excellent care of us. Finally, the location can’t be beat and you are wishing walking distance to Marina Bays Sands and Gardens by the Bay. Other sights are a short taxi ride away. Other thoughts: This is a very busy hotel and lacks a degree of personal feel to it. The club would get very crowded very quickly at breakfast and in the evenings, feeling less than exclusive. The club is also probably due for a refresh. The food presentation was ‘ok’, but I did not find it overly impressive. The hotel does not participate in the Bonvoy program or recognize elites in any meaningful way. Likewise, Amex Fine Hotels and Resorts should not expect an upgrade. Having booked through Amex (which includes a breakfast buffet in the main dining room) we were only offered breakfast in the club. As for the rooms, they are generally lacking bedside plugs for technology. In conclusion, we enjoyed our stay here, staff were friendly, rooms were nice… But, in the future, I would skip the club floor, particularly if you book through Amex. The club is nice, but just OK - not worth the premium. Further, given the busy nature of the hotel, I would probably look for something a bit more exclusive.

Great ! We have been staying 4 nights at the Club Lounge and the experience has been great. We really appreciated so much the attention and services received mostly from Moira and some of her colleagues as at the end we felt as we were at home. Recommended !!!