The Ritz-Carlton, Millenia Singapore

Great property but really annoying they are NOT part of the Marriott Bonvoy programme. All the staff were outstanding but Christine on the front desk needs to be either fired or retrained as she took a whole ten minutes to check me out and she kept making mistakes. Not a nice way to leave a property!

Disappointing Experience and False Post-Checkout Charges. As a frequent luxury traveler and a Hyatt Lifetime Globalist, I expect high attention to detail and accuracy from a property of The Ritz-Carlton’s standard. Unfortunately, my recent stay at The Ritz-Carlton, Millenia Singapore was ruined by post-checkout mini-bar billing errors.After checking out, I received an email informing me that my credit card was being charged for Honor Bar items. I do not drink alcohol. Even when luxury hotels provide complimentary champagne or wine in my room, I never touch them. Charging a guest after departure for alcoholic items they never consumed shows a clear failure in their room inspection process and guest accounting.To make matters worse, billing guests post-departure without verifying accuracy is unacceptable for a brand that prides itself on service excellence. I hope management addresses their housekeeping audit system and resolves this immediately.

The hotel is certainly on the pricey side but we decided to splurge on a short stay in a club room and just loved it. Our room was fabulous, the Club Lounge amazing and all the food and beverages we tried while in the hotel were brilliant. The breakfast buffet is delicious with virtually every choice catered for. From the moment we arrived, staff were faultless and friendly, in perfect balance. The pool area is relaxing and pleasant and the spa area must be experienced. I loved it. Would love to return one day.

It's what you expect from a Ritz hotel. Great

I have stayed at the Ritz Carlton quite a few times over the years, and was disappointed to see how it has lost is cache as a high end, chic hotel in Singapore. We paid a high premium for a Marina Bay view room on Singapore’s National Day to only encounter construction equipment directly in front of the view, and a very busy hotel with children running down hallways during day and evening, long lines for restaurants and elevators, and an overrun pool with kids running and screaming with parents throwing their kids into the pool (we could hear their screams from our hotel room 20 floors up later that afternoon). We love kids….that is not the point. It is about the hotel finding ways to maintain decorum as a Ritz Carlton brand during busy times. We moved to another high end hotel the next day which was successful at maintaining that decorum (and thus its high end cache) despite being sold out