The Ritz-Carlton, Millenia Singapore

Jonathan Pang made our stay at the Ritz magical! From the room upgrade, to the personalised gifts, and late checkout, everything was done so well, with impeccable professionalism by Jonathan. We felt very at home during our stay and the service was done with a personal touch. We highly recommend staying at this amazing hotel in Singapore.

Perfect location and beautiful hotel . Check in was a disaster and I’m usually flexible but after 22 hours of travel it’s unacceptable. I was told 5 separate times about check in / check out policy and times . (5 times) as we arrived early I tried to check in but rooms weren’t ready which was fine . They said they would contact me . Fast forward to stated check in time that I was repeatedly reminded of rooms weren’t ready. After making a fuss they put 6 of us in 1 room exausted . When they called to say rooms were ready we had the luxury of carrying our own bags to new rooms . Not a big deal but when I brought it up to management I was given an apology and see ya! I thought it was odd as we were on way to ritz Koh Samui for 10 days and they couldn’t care less . I was actually told “we don’t participate in any programs or are affiliated with any other Ritz. It doesn’t mean they can participate in service and a bit of care . Went to four seasons , all is well !

My advice would be go somewhere else. I’ve always wanted to stay here but was underwhelmed. We booked a twin room with marina bay view , open arrival was told the requested room type wasn’t available and would I be ok with a king bed and sofa bed. At over $1k AUD per night I don’t think so! Initial room was on a low floor, looking out at construction, smelled bad. In fairness we did get moved and the team wrapped around to provide me some champagne and cake for my birthday which was lovely. Room was dated ++ Umbrellas at pool wee ripped and loungers all marked. Huge queue for breakfast We won’t be back

I wanted to take a moment to share some wonderful feedback about Thiban — someone who has left a lasting impression on us not once, but twice! We first had the pleasure of being served by Thiban at Mandai, and what struck us then was his genuine warmth, attentiveness, and the way he made us feel so welcomed. We thought fondly of that experience long after. Imagine our delight when we crossed paths with Thiban again here at the Lounge! It was like being greeted by an old friend. The same wonderful spirit, the same care and dedication — it was clear that this is simply who he is, not just a performance for the occasion. In a world where exceptional service can be rare, Thiban is a true gem. He has a natural ability to make guests feel seen and valued, and that is something truly special. Please do pass on our heartfelt appreciation — he absolutely deserves to be recognised!

Unforgettable evening -ERA Millionaire Gala 2026 at Ritz Carlton. I am super thankful to Dathan, Ajay and Foo Kai (banquet manager ) for saving my day! One of my shoes came slightly apart after being soaked in today’s heavy downpour. The 3 of them miraculously saved my night by repairing my shoe almost instantly! Their act of kindness really saved my day!! Thank you so much!!