The Ritz-Carlton, Millenia Singapore

Fantastic location overlooking Marina Bay with a great view of the evening light show. From the moment we walked in to the moment we departed and were dropped off by the complimentary Mercedes Benz the service was exemplary. Executive lounge food, beverages and service were all superb. Both the pool and the gym were great.

From the time we arrived the staff couldn’t be more welcoming and professional. The hotel is beautifully presented and immaculate. We stayed in a club room with the Marina Bay View which was spectacular. I couldn’t imagine a better view of the Marina Bay. At night you could view the beautiful light show from the Gardens By the Bay and on the Marina Bay. The Club lounge was beautifully presented and clean and all the staff couldn’t do enough for you. A special thank you to Violet in the Club Lounge whose bubbly personality and wonderful service made the stay very special. Our room was beautiful and a very high standard. Would highly recommend to stay at this hotel and especially a Club Room with the Marina Bay view.

We first stayed at The Ritz-Carlton Millenia Singapore during our honeymoon, and although it was only for one night, the experience was so memorable that we promised ourselves we would return someday. This time, we came back to celebrate my birthday, and our stay was even more special than we could have imagined. We have stayed at several five-star hotels, but The Ritz-Carlton truly stands apart. What impressed us the most was not only the beautiful property and exceptional facilities, but the genuine warmth and kindness of every team member. The hospitality we experienced never felt routine or simply part of a service — it felt sincere, thoughtful, and truly from the heart. Thanks to the entire team at The Ritz-Carlton Millenia Singapore, I was able to celebrate a birthday that I will remember for a lifetime. Every moment of our stay made us feel welcomed, valued, and cared for. We sincerely appreciate everyone who made our stay so meaningful and unforgettable. We look forward to returning to The Ritz-Carlton Millenia Singapore again in the future. Thank you for creating memories that we will cherish forever.

From the moment we arrived until the day we left, every single member of the team made us feel genuinely welcomed and cared for. Our Club Lounge experience was simply outstanding. The food presentations throughout the day were of exceptional quality, the service was impeccable, and the atmosphere made us feel as though we were staying in a boutique hotel within the hotel itself. Our suite was spectacular, beautifully maintained and spotlessly clean. Every day we returned to find thoughtful little touches, including delicious chocolates and a room that had been lovingly prepared. The housekeeping team deserves special recognition for their incredible attention to detail. They didn’t simply clean the room; they cared for our belongings with genuine thoughtfulness and made us feel truly at home. The Front Office and Club Lounge teams were always kind, efficient and ready to help with every request. A very special thank you goes to Dhian, our Club Lounge Supervisor. She welcomed us with such warmth from the very beginning and made our wedding anniversary incredibly special with thoughtful surprises that touched our hearts. What impressed us most was that, on our departure day, she came looking for us personally just to say goodbye. That gesture perfectly reflects the genuine hospitality and kindness she brings to her work. It never felt like a duty—it felt sincere and heartfelt. We travel frequently and stay in many luxury hotels around the world, but this stay will remain one of our most memorable experiences. Thank you to the entire team for making our anniversary celebration so special. We cannot wait to return.

I wanted to like this hotel, but unfortunately it fell well below the standard I expect from a five-star property. On arrival, the TV system in our room was not working. During our stay, the pool ordering system also failed, making it difficult to order food and drinks. Staff fixed that in the end thankfully. The biggest disappointment, however, was breakfast. On both mornings, guests were expected to stand in a queue outside the restaurant for 15–18 minutes before being seated due to the hotel being busy. When I complained, the only advice I was given was to arrive before 7:00 am or for sure no later than 8:00 am. That is not a realistic solution when you are paying premium prices for a luxury hotel. When I complained to the floor manager on the 2 day he was very polite and did offer some meal credit as compensation, which I appreciated, but sadly he had no firm solution for the following morning. After checking online, I found that guests have been complaining about these breakfast queues for in past years, which is when the hotel gets busy. It appears the hotel knows about the problem but has been unable to resolve it. The staff throughout the hotel were very friendly, professional and genuinely tried to help. The breakfast food itself was very good. Unfortunately, the restaurant was so overcrowded that it felt like you were battling your way through the buffet rather than enjoying a relaxed five-star breakfast. It was too busy, cramped and far from the seamless experience you want or expect from a luxury hotel. We like the top end hotels of the Marriott brand and are happy to pay for excellent service, but this experience simply did not justify the price or the hotel’s five-star reputation. Based on our experience, I would recommend considering another five-star hotel if a relaxed breakfast experience is important to you. Until this long-standing issue is resolved, I would not choose to stay here again and when I return in three weeks we have chosen not to return to this hotel, and have booked the Marina Bay Sands. Sure it’s more expensive, but we pay for the experience and look forward to that special time when away in special places like Singapore.