The Ritz-Carlton, Millenia Singapore

On 16/6/26 at about 12.25pm my mom, husband and myself were on our way for lunch at Summer pavilion. We stopped by Colony for my 78 years old mom to have a look at the buffet spread. At the entrance, we spoke with staff Mohammad Xxxx. My mom asked about the pricing as she was keen to go back another day with her friends. The exchange went this way: Mom: is there any discount for senior citizen? Staff: no, we only focus on serving the young (with a straight face) Mom: oh that’s discrimination (she was shocked by his reply) Staff: you started it. It was her birthday, we were there for a celebratory lunch. So we just walked away. There was a flight of stairs leading to Summer Pavilion. Mom was walking with a limp. I asked the lady staff at the counter if there was a lift. Her response was: you need to call us before hand, we need to go and take the keys to the lift. She remained standing behind her counter as we assisted my mom to slowly make her way up the stairs. There was no smile or welcoming gesture from this bespectacled lady staff… time now was about 12.35pm. Is this the standard of service expected from the ladies and gentlemen of Ritz Carlton Singapore? To us, it does not reflect well on their motto: Ladies and Gentleman serving Ladies and Gentlemen.

Incredible luxury in Singapore at a moderate price. This hotel is absolute luxury in every manner from small details to artwork. Rooms are large and the view over the bay is magnificent both day and night. Staff was friendly. It is a very upscale hotel and we were made to feel welcome despite being dressed casually (as the rest of our vacation was to rugged/ outdoors places). However, the hair dryer in the room was one of the worst I have ever experienced in a hotel and did not fit the rest of the rooms luxury. I ended ip literally buying a hairdryer on my own to compensate. We did not pre-buy the breakfast and it is very expensive, so we didn't try it. However, the location of the hotel is wonderful. It is walking distance to 2 shopping malls and a metro station. You can easily find many restaurants in the mall. There is some construction outside the hotel but we never heard noise from it. It is a short 15 minute walk across the bridge to many Singapore sights like Marina Bay Sands and the super trees. There is a Michelin starred restaurant here. If you plan to try it, make a reservation very far in advance.

My wife and I stayed at the ritz carlton singapore for 3 nights. We chose the room with club lounge access . We had such a wonderful time there and what made the stay so lovely was the amazing team in the lounge. They were all absolutely fabulous, had so much time for us and their attention to detail was astounding. They were also so helpful with telling us where to visit. A special mention to the team who made our trip so memorable, thank you so much Tong Shao Ming Moira Ooi Violet KJ Kelvin Sudharsan, for amazing curry We will return one day Kindest regards Andy & Mel .uk

A good experience at a luxe hotel often involves the people one encounters. The team at the Club Lounge really stood out for bring attentive and personable - yet respectful of private time and accommodating of requests. One amongst them, especially, Violet, was truly exceptional, not just in the manner she treated us but in the way she carried herself as she went about her work - full of energy and with an actual bounce in her step. That certainly showed love for what she does and that love is inspiring to watch and infectious too. Was always greeted w a warm smile at the Spa, at Colony and during the ride out to Lau Pa Sat too - really appreciated this. Just slightly surprised that despite there being two guests, turn-down service was only done for one.

Once again, another fantastic stay at the Ritz-Carlton. A shoutout to all the wonderful staff who attended to us especially Rita (maybe Riva) from IRD, Daphne Mak from Colony and Lounge Team, Glen and Sylvia.