This review is coming in late before my third stay and it’s a long one because everyone mentioned here deserves an award. I opted for the exclusive club lounge with absolutely no regrets. Whilst the views of the Singapore Cityscape are unparalleled, it truly is the service that takes the cake. Their genuine care and concern for us allowed them to anticipate our needs toward making treasured memories for us. I arrived in true annoying Singaporean-style, early so the room was obviously not ready but were nonetheless warmly welcomed to the club lounge by Firdaus and Diyan which ended up being a real treat with thoughtfully curated canapés. Being a club room, we were assigned a room on the upper floors where we had a spectacular view of the Kallang- we really got the best of both worlds with the view of the marina at the lounge and the Kallang in our room. I’d like to extend my heartfelt thanks to Naren on the laundry team as well as TK from Engineering. I had a dress that needed to be pressed by dinner and Naren took it upon himself to make sure that that was done in a mere hour. Similarly, TK magically installed a bidet within 15 minutes of my request (and I say magical because other hotels have sadly failed in this regard). Denish, Devan and Kanna at Guest Services made it possible to surprise my fiance when I’d forgotten to bring a blindfold to pick him up from the airport and speedily suggested and handed me a black face mask. I think what was really amazing was that they remembered and when we arrived back at the hotel, they wordlessly took our bags and escorted us all the way back to the room. This continued at the club lounge where Javier, Satish, Sam, Aiman presented us with a cake I’d left them earlier and gave us a great, quiet table to celebrate. They even took a Polaroid against the magnificent view (so cute!) to give to us as a gift on check-out. Javier and Satish took the initiative to let us know the buffet would be closing and gave us a quick tour of the food and their personal recommendations so we could get something to eat. I say buffet because this is unlike any evening cocktail presentation I’ve experience with a live hot food station. Needless to say, we cancelled our dinner reservation. We received the same excellent service at breakfast and had the pleasure of meeting Firdaus again and Alwyn who remembered and somehow communicated our preferences across the team from the day before and went above and beyond to prepare a beautiful eggs Benedict which was not available at the lounge for my fiancé. We spend the rest of the day at the lounge, enjoying and observing the way the team worked in concert and interacted with us as well as other guests. They engaged us with excellent conversation without being intrusive. I had the pleasure of meeting their head chef, Sundar who went above and beyond in making sure we had the best lunch of our lives based on things we mentioned that we like to the team (and so again, we cancelled our lunch reservations). On a side note, I read some unfavourable reviews about a certain football club staying and I encountered some VIP attending an event (it being the Ritz) but traffic at lobby was managed quite perfectly in stark contrast to that by Han Ying and Alagan from Security. Long, long story short, all this would not be possible without Firdaus and Javier. I’m not sure if they are the managers of the lounge but this one is for management- because if they aren’t, then they should be. We can’t wait to be back and it’s really because of the impeccable service and attention to detail.

Fantastic thanks to John and Mr Firdausi They were simply fantastic I hope their boss Mr Peter sees this to pass on our thanks and praise for a wonderful time. Very accomodating especially with my gluten free friend they went that extra mile to ensure we had a great time

This was our third stay with The Ritz Carlton, Millenia Singapore, previous stays in May 2023 for two nights and August 2022 for seven nights. Each of our stays have included Club Lounge access and benefits, and each stay our experience has been amazing thanks to the exceptional customer service provided by the Club Lounge Management Team (Jithra and Chuckie). The Club Lounge inclusions are extensive, and the quality and presentation of food is at the highest of standards, the five daily offerings of menu choices are planned perfectly to ensure different selection of dishes every day of your stay. The day always starts well with fine French Champagne with breakfast, followed by amazing culinary delights offered each day. Each and every stay at Ritz Carlton Millenia Singapore has been exceptional, and we look forward to returning soon.

We very happy and surprised for the location and service of this hotel. All attendant are polite, knowledgeable and attentive Mr. Kamin our receptionist guy, him very friendly and make us feel first class and happy to stay this hotel. all process for check in very fast. Thank you Kamin! Colony restaurant is the best. Our lunch buffet still make us can't forgot it. And this restaurant aslo operate for breakfast. Mr. John the guy taking care our area we sit, Him very friendly and always smile even in the morning very busy but him did a good job. The view of our room is Marina bay view, It make us surprised for amezing view. Thank you our In room attendant "Xihai" for make our room very nice. Thank you all for make my first time in Singapore and in this hotel was an unforgettable experience. Natdanai & Rolf

Dear Hotel Management, I hope this message finds you well. I am writing to express my sincere concern regarding the disturbances I experienced during my recent stay at the Ritz-Carlton Millenia Singapore. As a loyal patron of your esteemed establishment, I have always held the highest regard for the exceptional service and comfort provided by your team. However, regrettably, my recent experience fell short of the standards I have come to expect. During my stay from April 21st - April 26th 2024 , I encountered significant disruptions even after 10pm due to ongoing construction work taking place directly above my room and along complete floor level 6 . The incessant banging and drilling noises persisted throughout the duration of my stay, severely impacting my ability to rest and enjoy the luxurious amenities your hotel has to offer. Despite bringing this matter to the attention of your staff management and politely requesting a resolution, I was merely advised to utilize earplugs as a means to mitigate the disturbance. As a guest paying [$800] per night for a total of five nights, amounting to [$4000] in total, I believe it is reasonable to expect a peaceful and undisturbed environment conducive to relaxation and rejuvenation. I understand that unforeseen circumstances such as maintenance and renovation are sometimes necessary, but the lack of proactive measures to minimise the inconvenience for guests is disheartening. Please be open honest & transparent with loyal guests particularly when they are paying a premium. Sounded like building site most day and was told put ear plugs in ?? You serious that’s biggest insult ever !! Food for thought! Warm regards,