Viceroy Snowmass

Really nice ski in/out, great staff, room, pool and restaurants awesome. We shall stay again .morning cafe and on site dining, hot tub time and ski service were outstanding.

Paz, at the concierge office, was very kind and helpful. She helped us to find table in two different restaurants at Aspen Village and was always at our disposal.

"I am writing to share some feedback regarding my recent stay, which unfortunately did not meet the expectations set during the booking process. My primary reason for selecting this property was the Ski-in/Ski-out feature. Upon arrival, I was informed this access had been unavailable for over a month due to weather conditions. I believe that providing advance notice of such a significant service interruption would have been appropriate, as it would have allowed me to manage my expectations or adjust my travel plans. Furthermore, I encountered some challenges regarding room comfort. When I requested additional blankets, I was informed that none were available due to high occupancy. The linens provided did not reflect the high standard or the premium price point of this hotel. I believe there is a significant opportunity to improve both communication and guest services to ensure the experience aligns with the hotel's reputation and pricing."

We are here during busy week (Christmas to NYE) and the hotel is short staffed -- which wouldn't be so bad if the staff that is here was actually helpful. We came here for ski in and ski out which is closed b/c of snow -- they made zero announcement about that to the guests, and also closed down the restaurant by the pool/ski lift as well. Was standing at concierge desk for a half hour this morning and person at front desk clearly saw me and I finally walked over to ask if there was one and he only then decided to tell me when is not on duty for another hour. Will not stay here again -- would be the same as staying in a vrbo given lack of service.

Lovely resort, the food at Toro is incredible! love the birria bao and the short rib al carbon! La bomba dessert is a must!