Viceroy Snowmass

Viceroy proved to be a great way to experience Snowmass with its Ski in/out location AND also to enjoy Aspen with its great Valet service and convenient Hotel rides to town. Kids enjoyed the pool area, I enjoyed the fully renovated lobby, bar and Toro restaurant.

SOOOOO not worth the $$$$$$! Gave me the worst room right by the elevator after making me wait for hours to check in. Weird automatic stuff you need a degree from MIT to figure out how to close the shades because my window over looked the entry to the hotel with very bright lights and noise all night long. Staff was snarky and condescending. Find another place to stay !!!!!!

Luxury accommodation, spacious bathroom, nice butler’s kitchen. The Ski valet with heated boot warmers provided an excellent experience!

We recently stayed at this property and unfortunately the experience did not meet expectations. This is not five-star quality. At this price point, over $3,000 per night, we expected a far more personalized level of service and stronger amenities. Check-in was disorganized and not particularly welcoming. The property is a maze and no one offered to escort us to our room. The room also had very poor soundproofing, and we could clearly hear conversations next door. When we raised the issue, no meaningful solution was offered and no one followed up. Housekeeping was inconsistent. Our room was not serviced the first day until we called, turndown occurred only once, and extra towels were left in a plastic bag on the floor outside our door. The hotel shuttle was unreliable and left us waiting over 30 minutes in the cold at ski school. The spa was inconsistent as well. My massage was good, but my husband’s was one of the worst he has experienced. Breakfast service was extremely slow, leaving us little choice but to use the buffet, which was mediocre. Overall, the service lacked the coordination, polish, and attention to detail expected from a luxury property. The issues we encountered suggest broader operational shortcomings rather than isolated missteps. Based on this experience, we would not return or recommend this hotel or the Viceroy chain.

Amazing trip. The hotel was beautiful. The staff was so helpful and Vicente was the most thoughtful and kind waiter I have ever met.