The hotel does not correspond to the status of the spa hotel. Having paid for the room and spa services in advance, they will tell you that you need to book spa services separately by time and will not tell you that you need to book an additional day and a separate spa complex. And a 15-year-old child may be denied access to an evening spa, simply confusing with the age of admission. Part of the equipment in the spa does not work, one of the two showers is broken! The staff is busy with their own affairs and you only bother them. The rooms themselves are tired and worn out. The carpet in the hallway is tired…Room access cards work very poorly. Parking is small and limited.

Castilla Termal is an outstanding hotel. To begin with, the building itself is a fine example of old architecture with a beautiful façade and its impressive court. The rooms are quite big and comfortable, although the views were nothing to write home about. There´s a mixture of tradition and contemporary style in its decor. Big and impeccable bathrooms. Fantastic beds. One of its strong points is the spa. There are lots of jets -and they work properly-. Food is also outstanding: despite the reputation of many hotel restaurants, this one is an exception. My dinner there was delicious, everything was nicely presented and the service was very professional. Breakfast was also very good. All in all, it justly deserves five points.

We stayed in this hotel as part of a bicycle tour. The staff is friendly and knowledgeable. Our room was on the 3rd floor, under the roof with view to the church steeple. Breakfast is well stocked and very varied. We also used the spa. It is very spacious with several jets in various sections focusing in different sections of the body. Great stay

I made reservations on August 22, 2022 for 3 nights October 4, 5, 6, Suite Santa Catalina, Especial Segunda Juventud. I received an email on August 22 confirming my reservation along with a confirmation number. On September 4, I received a phone call from the hotel stated that they have a large group coming to the hotel during my stay and need me to change my dates to allow tor the larger group can be accommodated. I did not want to change my dates since we planned these dates to celebrate our anniversary and birthdays. In the end we told the hotel to cancel the reservations. If a hotel confirms a reservation they should meet their commitments. We won't be making any reservations with this hotel or the other hotels in their group.

Clearly the hotel was doing everything it could to maintain a safe place to stay and we did feel safe. We had a huge room to accommodate 2 adults and a child. The beds were ultra comfortable and we had great shower pressure. The building is very old (15th century) but very well kept inside. Underground parking was a must and a very reasonable 7€ a night. The town of Burgo de Osma is lovely but seemed to lack restaurants. The restaurant in the hotel had great food but service was very disorganized. Overall I’d be happy to stay here again. I’m sure my experience would be even better without safety restrictions.