Jade Mountain

Our experience at Jade Mountain is one that no words can truly explain. The beauty of the resort is one of a kind, but the hospitality was 10 stars! When we first arrived, we were greeted by an amazing Major Domo who let us know that we had been upgraded from a Star Sanctuary to a Sun Sanctuary. It was such an exciting way to start our trip, and the views from our room were absolutely stunning. We were later connected with our designated Major Domo, Al, who was great! He provided us with everything we needed and even had dinner reservations already made for us for our first night. He had our first couple of days loosely planned out so we could make sure we experienced everything the resort had to offer, while still letting us enjoy our trip at our own pace. The food everywhere we ate was amazing. And please don’t skip out on the beach restaurants at Anse Chastanet — those ended up being some of our favorite meals! We loved being able to spend time down at the beach and then come back up to the privacy and incredible views of Jade Mountain. When I say the staff goes above and beyond, I mean it. During our stay, I ended up needing medical attention and was already dreading trying to figure out how I was going to coordinate everything once I flew home. Our Major Domo put me in contact with their telehealth doctor, and I was able to have a prescription delivered directly to me. It was moments like that when I realized just how amazing their customer service really is. Being away from home and needing medical care could have been incredibly stressful, and they made it so easy for me. We truly have nothing negative to say about Jade Mountain. The views, comfort of the rooms, service, food and drinks all exceeded our expectations. More than anything, it was the people and all of the little touches that made the experience so special. I truly hope we can make it back to Jade Mountain one day. This trip will always be unforgettable to us!

Our stay at Jade Mountain was truly exceptional. From the incredible views to the service, food, and people, this was easily a five-star experience. Sergio, the restaurant manager, did an outstanding job, and Al, our butler, was amazing. He went above and beyond throughout our stay, even arranging a room upgrade for us, which made an already incredible experience even more memorable. His attention to detail and genuine hospitality really stood out. A special thank-you to Serene and Nelson for the wonderful yoga experiences. They were both fantastic and added something unique to our stay. The food was another highlight. Much of it is sourced from local farms, and you can genuinely taste the difference. The combination of fresh tropical ingredients and St. Lucia's volcanic soil creates flavors that are truly unique to the island. What impressed us just as much was the local community. Everywhere we went, people were warm, friendly, and genuinely happy to welcome visitors. Jade Mountain delivers everything you would expect from a world-class resort: spectacular views, outstanding food, exceptional service, and wonderful people. I highly recommend both Jade Mountain and St. Lucia. We had an unforgettable experience and would absolutely return.

You won’t find a more magical resort in the Carribean, and we’ve been to a few. Jade Mountain is top notch!

My wife and I stayed eight nights in Jade Mountain in July 2026 and everything was top shelf. The room might be the star of the show - we were upgraded from a Moon sanctuary to a Galaxy sanctuary (no idea how that happened but I am very very grateful!) - it was spectacular, unlike any other place we have ever stayed. The view was extraordinary and the in-room infinity pool was a tremendous luxury. Everything other than the room was equally great - the food is off the charts, the beach is beautiful, every excursion we went on was very enjoyable (def do the chocolate tasting with Daniel, and the tour of Emerald Estates with a three-course meal prepared in front of us by Chef Salvator was fun and delicious), and Jade Mountain's reputation for customer service is well-deserved. St Lucia itself is a great place to visit - if you can visit and stay at Jade Mountain do not let that opportunity pass you by. Only drawback my sife and I can come up with is where do we go for vacation after this? I know this review sounds like a paid infomercial, but it was genuinely that good.

We travel a lot! We have stayed in some beautiful hotels in Africa, Asia, europe and Central, South and North America of which many had magnificent views from the room however, NOT one of them compared to The Moon Sanctuary we stayed in for 4 nights at Jade! From the food to the beach, staff, drinks, housekeeping, butlers, management , room service and everything and everyone else in between this a bucket list hotel for anyone looking for the ultimate Caribbean St Lucia experience!! We loved our stay here. One final thing is that when a couple of little things went awry the way the hotel and staff dealt with it was top notch…….we will definitely stay here again some time in the future. HIGHLY recommended.