The Reefs Resort & Club

The Reefs is an absolutely beautiful resort and I would have rated 5 star except that I called 3 weeks prior and booked a couples massage and when we went to the spa for our massages they did not have the reservation. They made no effort to accommodate us nor was there an adequate apology. The resort is in a perfect location- the staff is wonderful - we booked a cliff view room and it was perfect. We will definitely return.

Top of the list - Wifi is free but it's almost not worth having. Our room is next to the router and we still can't get on the internet. The Wifi needs immediate improvement. I know, I know, we are here on the beach and sun and should be off the grid, but this is a modern world and we really need the internet. 1. The view from the rooms, any room, has a view of the ocean. Agree with other reviewers the rooms need a lot of updating. Also, have to ask for restocking coffee and toiletries. 2. Pool is small - very small. The photo on the website is deceiving. No bar service at the pool. Sometimes you can flag someone down and they will begrudging take your drink order. And pool is not heated. 3. Restaurants are expensive and meals are average. Walk up to Henry VIII and the Lighthouse for a change of pace. 4. Beach is private and not crowded (we were here over Mother's Day weekend.) Staff is easy going and don't expect tip if they get you something. Food is average (again.) Taxi is $30 to Hamilton and Dockyard. Bus stop is adjacent to the resort, good value $4.50 a token, if you don't care that they sometime don't who up! Overall, the staff is very friendly and always with a greeting and smile. They get 4 stars - the facility itself gets a 2.5.

I have lived in Bermuda for years and I was between apartments so I stayed at the Reefs for a couple of nights and a week later stayed at the Fairmont Southampton Princess. The Princess was less expensive (your mileage may vary) and far better. The Reefs is a nice enough property, but the service was generally poor, the food was mediocre, the room is not that great and there is not a lot going on here. Some of my complaints: 1. I was not greeted when I entered the lobby even though I was the only guest. 2. There was no bellman at check-in and the front desk woman who took me to my room got lost. 3. My dinner of scallops and fish was overcooked. Service was very slow even though I was eating alone and the restaurant was far from crowded. The bread pudding came with what seemed to be Hershey's chocolate sauce on it as opposed to Crème anglaise which is what was meant to be on it. The waiter didn't seem to care when I questioned it. 4. The automatic turn-down service is a nice touch, but they really need to buy some better quality chocolates to leave on the pillow. 5. A 10% service charge is added to the room rate which I was not made aware of at the time of booking. When I balked at it, Erin, the woman at the front desk, acted as if that was common practice at hotels and that I was an ungrateful cheapskate for questioning it. I would have expected her to at least ask how I enjoyed my stay and what I thought of the service for which I was paying a 10% mandatory gratuity. On a positive note, the breakfast buffet is fantastic and the wait staff is very friendly. I suggest you look elsewhere if you are looking for a 4/5 star hotel in Bermuda.

We arrived in Bermuda on a Friday afternoon. The Reefs checked in with us in advance of our visit and gave us many tips, customs (dress attire, etc.) and provided us with two services that I highly recommend: 1) The Meal Plan (MAP): Highly recommended. Covers breakfast and dinner and is an awesome deal. Dinner can be very expensive, so this will save you a good amount of money. 2) Paying a flat rate for pick-up from the airport and drop-off. Upon arrival, I did not expect the service level to be what it ended up being. The staff was absolutely amazing and even on our third day, remembered my name and my partner. We were made to feel welcome, like we had been visiting there for years. A few highlights: 1) The private beach is super awesome. The beach staff will get you anything. 2) The food was fantastic. I read complaints about the lack of variation, but you have two dinner choices and enough menu items to keep you busy. Also, the ice cream was amazing. 3) Our room overlooked the pool, I wasn't too sure about this before arriving but it was also beautiful as well. 4) The infinity pool was awesome and quite relaxing in the evening. 5) The afternoon tea was delicious. The finger sandwiches were amazing (and complimentary). 6) The breakfast buffet was wonderful and they will make sure you have everything, including a summary newspaper, any juice, even ice water for the Americans. 7) They will get you bus tokens or whatever you need for excursions. My only remotely not excellent feedback, would just be the WiFI, but as my partner reminded me several times, that was a good reminder that I should have just turned my phone off. Here's to you, The Reefs, thank you for an amazing get-away for a few days, exceptional service and that we will be back with friends and family in the future.

Could not have been more pleased with our stay at the Reefs! First, their beach is completely private so it is quiet and safe! Great snorkeling right offshore! There are mopeds for rent right across the road so no need to go into town We saw lots of parents with infants and as a mother of three myself, I think this would be a wonderful place with little ones. There are quite a few steps, but maybe that would wear them out! We found the beach bar, Coconuts very relaxing. There was a good selection of food on the menu, well prepared drinks and the staff are friendly. Had a massage at the spa and thought the therapist was good. Be sure to specify if you want a deep tissue massage because they are done by different therapists. The spa facilities are not large, but they are very adequate and comfortable. Hot tub and spa have an amazing view! We floated and enjoyed the view from the infinity pool. Breakfast buffet in the main dining room had a wide selection and omelette station. We walked local roads to the lighthouse which we enjoyed also. The hotel made arrangements for us to play golf at Port Royal just up the road and it was also a good experience. We have only positive things to say about the Reefs and liked it better than Tuckers' Point where we have stayed before,, because the beach is steps away and very private. Rooms are not large, but they are well appointed and offered every comfort of high end hotels.! Well done!