The Davenport Tower, Autograph Collection

First I would like to note that all of the staff we dealt with at the hotel were perfectly friendly and helpful. This is not a reflection on them, rather it is a reflection on the management and pricing of this hotel. I DO NOT recommend the Davenport Tower if you are interested in getting a good value for the very large amount of money you have to spend. I spent nearly $800 for a 3-night stay and felt nickel and dimed at *literally* every turn. I had no other option as I was staying as part of a conference, but I wish I had stayed at a mid-rate corporate hotel chain. I will have to break this into categories: Check in: - We arrived several hours early, and asked if the room happened to be ready. Great news - they said it was ready! They then proceeded to tell us that we could check in early for a $100 fee. This would have been a great opportunity for some positive customer service since *the room was already ready*. Instead they tried to get more money out of us. - There is a mandatory $20 "destination amenity fee" which includes a $10 credit to their in-house dining, but of course $10 doesn't cover anything for two people, so they're really just trying to make you spend more money at their extremely overpriced restaurant and bar. - They add a $50 per night deposit to your total (which is never mentioned in advance), putting me in the uncomfortable position of having to ask why my total looked so high when I put my card down at check-in. Lacking the standard amenities of a budget hotel: - Was there free continental breakfast and coffee in the lobby? Nope. Just their overpriced coffee shop and dining options. - Was there a vending machine so you could get a late-night bag of chips? Of course not. A room labeled "ice and soda" just had an extremely rusty, corroded ice maker. Room quality: - The room was not all carpeted, there was a thin and basic carpet right underneath the bed, and the rest was cold fake wood. - The lighting could not have been more horrible - the "bedside" lighting was two LED lights that point DIRECTLY down into your eyes when you are lying in the bed. Having them on was like being in an interrogation room. - They gave us 5 pillows (for two people) and they were absolutely terrible. 2 were almost decent, and then 3 were basically flattened as soon as you put your head on them. - Shower temperature was wildly erratic - would get cold for no reason, then steaming hot again. - Had to unplug the loudly buzzing mini-fridge in the night to be able to sleep. It sounds like the Davenport company is a major player in Spokane, and it is a real disappointment to have what seems like a local company be so inferior to the service we would have gotten at a mid-level corporate chain hotel like the Holiday Inn. If the stay had not been so expensive, I would not be so upset about it. But from the pictures of the hotel I was excited for a luxurious stay that would make the money feel worth it. It couldn't have been more different.

I recently booked a two-night stay at this Marriott but ended up completing my work a day early and checked out after just one night. At checkout, the front desk staff thanked me and emailed my receipt—without any mention of additional charges. Later, I discovered a $130 fee per room (for two rooms) had been added due to what they considered a “late cancellation.” To be clear, I didn’t cancel—I stayed one night and simply departed early. Marriott’s 48-hour cancellation policy was cited as the reason, but that policy should apply to cancellations, not early departures. When I called to clarify, the front desk reiterated the charge without acknowledging the distinction. This experience has left me questioning whether I’ll stay at a Marriott again. Charging guests for nights they didn’t use—especially without clear communication—is disappointing to say the least!

Absolutely beautiful hotel. Staff friendly and helpful. Several areas in the lobby for socializing. Our room was beautiful and spacious.

This hotel was lovely. We were there for a track championships. Our rooms were almost too large for just two of us. Our other suite housed our two assistant coaches and we had 5 other rooms. Our assistants were able to host a dinner for our 13 athletes in their living room suite. They held a “Love Island” watch party and game night. Having the kitchen space and refrigerators were great. The hotel also put us all on the same floor, making it convenient to supervise the team and for families to be close by. And after a long hot day at the track, it was so nice to come back to such a large, comfortable and quiet space. The hotel is within walking distance of all that downtown Spokane has to offer. It’s just a few blocks away from the Riverwalk. The hotel also had a bar and restaurant with some limited options. As well as a coffee bar in the lobby. The living area was quite spacious with a lovely view, and room for a dining table which we used. There is also a sleeper sofa for additional guests. The bedroom was very big with its own sitting area and view. The bathroom had a large walk-in shower. Notes - The standard rooms did not have refrigerators. So this was another reason all of the kids congregated in the larger suite. We also bought groceries for the kids’ breakfasts and snacks. It saved them a lot of money and we were able to ensure they had healthy food. There were just two things: 1) The water heat would be hot and the turn ice cold. We had to keep running it and it would heat up again, but it would go from hot to cold. 2) The parking garage. It’s across the street and you have to exit the hotel to access it. Be forewarned - parking is about $30/night. But we got such an awesome deal on the hotel rooms/suites, for about $150/night. And this was during the 4th of July weekend. It was so worth it. Despite the two hiccups, we really enjoyed staying here. we will be able to stay here again soon!

Outstanding accommodations! What luxury hotels are supposed to be like. The room was well equipped, clean and spacious. Service was also excellent. As a guest at the tower, you may also take advantage of the amenities (spa) offered at the sister hotels.