IBEROSTAR Grand Hotel Rose Hall

Solo and family wedding Please do not take this as a complaint, but rather as constructive feedback based on my stay. Overall, the strongest part of my experience at Iberostar was definitely the staff. From arrival to departure, the service was consistently warm, friendly, and professional. The butler team (Travis, Dwayne, and Rushnne), bar staff, café staff, Cornwall Buffet team on 14th May, and corridor staff all stood out for their friendliness and helpfulness. Check-in was seamless, and luggage was handled quickly on arrival. The beach bag and slippers provided were a nice touch. Although there were some system issues at check-in, this was handled well and efficiently. However, while service was excellent, I feel the hotel facilities and overall standards do not fully reflect a true 5-star experience. The room lacked a smart TV, lighting was poor, and there were visible maintenance issues such as exposed wiring and an unfixed bathroom door lock, for which I was not offered a room change. Some basic amenities were also missing on arrival (such as a kettle, spoon, and shower cap) and had to be requested, although they were provided quickly when asked. There was also a lack of drink menus in bars and restaurants (except one area), which made it difficult to know what was available. The spa and corridors also feel dated and would benefit from refurbishment, with the corridor carpets in particular needing attention. Food quality was inconsistent, often average and sometimes served cold or just warm. Water throughout the hotel also had an unusual taste. I also experienced what I felt were excessive charges, including a $7 USD ATM fee per use and very high pricing for basic medication (Aleve), which felt disproportionate. The tipping expectations felt unclear and uncomfortable at times. In my opinion, the amenities do not fully reflect a true 5-star standard, although the staff certainly do. The service team across the resort was the highlight of the stay.

I had an absolutely amazing experience in Jamaica in May 2026! From the moment I arrived, the service was outstanding. My room was beautiful, comfortable, and beyond my expectations. A very special thank you to my incredible butlers, Alain and Andre. They truly made this trip unforgettable! Their professionalism, kindness, and attention to detail were exceptional. Anything we needed, they were always there with a smile and ready to help. They went above and beyond to make sure our stay was perfect. Thank you both for making our vacation feel so special and relaxing. Jamaica owes me nothing — I can’t wait to return! 🇯🇲❤️

My husband and I went with 2 other couples to celebrate my 65th birthday. The agent we booked with, Michele Kow- Jamaica World Travel Inc, was amazing. She handled all arrangements, flights, suites and special surprises from my husband. The staff was wonderfully pleasant from arrival to departure. Our butlers, Berris and Rohan were nothing short of amazing and very attentive. You can clearly see that hotels along the Beach had storm damage and were being repaired. The Joia Iberostar Montego Bay had very minimal damage from what we saw or some repair had already been done when we arrived . We booked knowing that the hotel would be closing after our visit for renovations. The hotel could use updating but it was still very clean, our suite was beautiful and comfortable. Oceanview. The beach in front of the hotel was clean, the pool was nice. Pool was always “busy” with all the folks that like to really drink. We had wonderful Spa services. Couples massage on the beach was nice. Beverly was amazing. I also had the coffee massage with her and Wow it was just wonderful. The Spa manager, Ms. Camille was very nice. They had my bed sprinkled with flowers saying Happy Birthday when we arrived, then again on the day of my Birthday. Champagne/ flowers at dinner. The Jamaican food was wonderful. Now the negative- the Italian, Japanese, Surf n Turf and French restaurants were awful! Food was just not up to par. That was disappointing. So we stuck to Jamaican cuisine, salads, hand helds, etc. we also suggest that after they renovate they need to have more Adult fun activities and dancing in the evenings on their resort not the adjoining ones next door which we found to be well, bootleg. The shows well… they tried. We give big credit to the performers. They did a great job considering the very cheap costumes and theatrical presentation. The shampoos and soaps need to smell nicer. I just personally did not like them. The water sports were cool. Honorable mentions- Cassandra at the pool bar makes a mean rum punch! And this young lady who works at the French restaurant in the evening as the reception ( sorry I don’t remember her name. Pretty light skinned woman, had her hair up.) she took great care of us. Thank you. So overall we would go back and we believe once they renovate , it will be even better. Especially as they will have the Hard Rock Hotel going up along the strip. So they will Need to stay competitive.

Apologies in advance if any of the staff names were misspelled! Special note. We visited shortly after hurricane Melissa. While the resort was restored to its former state, it was not lost on us that many other areas of Jamaica were still recovering, and did not have electricity, running water, or both. So we are especially grateful to everyone on staff who still put in time and effort to make the guests feel welcome while sorting out the situation with their own homes. Thank you! The resort differs in layout from the massive DR and Mexico complexes of Iberostar. A series of connected buildings are lined up along the main road, so you can pass between Joia and Selection without leaving the building. Spa is on a higher floor and fitness center is in a separate building nearby. Gym is very well equipped. Once you step out to the courtyard, there are pools and a path to the beach. The beach is not very wide, but there is plenty of space. Rooms are very good. Spacious, with large balconies. Well maintained - no complaints on service or cleanliness. Restaurants. Most (all?) have vegan options on the menu. Jamaican - Highly recommended! Not every resort does local cuisine as well as the Iberostar Rose Hall - this goes for both Joia and Selections. Ackee and saltfish, coconut shrimp, jerk pork spring rolls, etc. for appetizers. Curry goat, braised oxtail, curry lobster, etc. for main course. Blue Mountain coffee cake soaked in Jamaican rum… need I say more? French - lobster soup, seared tuna, black mussels in white wine… Duck confit, beef tenderloin with black pepper sauce, lamb rack - everything is great! Italian - Great antipasti and variety of main courses, including osso buco and seafood risotto. Very good deserts. Surf & Turf - Great appetizers like Rockefeller oysters and oxtail empanadas. Grilled main course has a broad selection - from steaks to spare ribs to chicken and salmon. Japanese - You can still enjoy a meal even if not doing the teppanyaki, together with nice nigiri and sashimi for appetizers. However - it would be somewhat limited. We would probably skip next time, mainly because we don’t see that much difference in teppanyaki dinners between different resorts. Thank you to Kabon (Surf & Turf) and Nicholas (French) for making our dinners enjoyable! Star Cafe. This might not sound like something special, but it makes a great addition to the resort. Joia cafe is a bit cramped, but you have access to Selection side, which is where we prefered to grab our drinks! Special thank you to Alyssa for her hard work and barista skills! Grab a coffee and spend some time at the terrace with an ocean view. Two excellent buffets - one by the entrance, another by the beach. The latter is smaller in space and variety, but sitting by the ocean is great. Keep in mind that the beach buffet has open walls, so A/C is not possible, but fans are doing a good job. Than you to Omar at the front buffet for attention and service! Many bars, and small snack area by the beach. Great to see not just the usual burgers and steaks, but jerk chicken and patties. Entertainment. Reggae night performance in the theater is great! So is Motown show, and Fire show by the beach. The theater itself is very well arranged - with multi-level rows and tables between the seats. But the real gem was the aquatic show - excellent and highly recommended. Set up in one of the pools, it doesn’t initially seem like much, but once it’s starts - you are amazed. Very professional performers, strong acrobatics and choreography! Star Prestige and Iberostar Club. Services at Rose Hall are excellent. First of all, Star Prestige allows for the restaurant reservations, which is a great perk and in contrast with other Iberostar properties (DR, Mexico), where it’s first come / first serve even for the Club members. Kudos to Rose Hall! Everyone related to Prestige area is great. Special thank you to Valentine who goes above and beyond to make sure the guests are taken care of. Amazing service from Melissa, Shellissa, and Donovan at the Prestige beach area. Thank you to Briana at the lounge for her assistance. The Club upsell can easily turn into a pressure conversation, so it is especially nice to have people like Shanon who can talk about it in relaxed and non-pushy manner. That’s the right approach, and we had similar experience at Hacienda (DR). We upgraded our Club levels in both cases. Butlers. We didn’t take full advantage of our assigned butler services, but I have to note how attentive and hard working the people there are. Dwayne and Gary were always there when needed, without being in your face, yet ready to help. We had a great conversation with Taneil, who made a great contribution over the years to the entire butler program. Thank you to making it what it is now. Spa. Outstanding service from everyone we met. Kenene, Jantae, Jemia, Nickiesha, Tamera, Mavia - exceptional and hardworking ladies. You will not regret a massage there!

We really enjoyed this visit. Although it's not as ornate as Joia in Mexico, it's a very nice property. The rooms are comfy and well stocked, although we sometimes had to call to get things restocked. Food is good to very good; we ate at every restaurant except the Hibachi grill and enjoyed them all. The beach is very nice and clean with no seaweed problem. The pools are nice, and we mostly did not have problems getting chairs or towels, although you could tell the resort was not at full occupancy. Service was mostly very good; the staff are friendly, kind and helpful. I never felt like a tip was expected, although we tip pretty generously. A word of caution: the wood surfaces around the pool get VERY hot (bad choice for people who walk bare-footed), and the tiles surfaces get slippery. Opportunities for improvement: It was not always easy to tell what the activities were or when they were starting. It would be nice if they announced them. There also were not as many activities as the one in Mexico. My adult kids missed having pool volleyball. You are able to use and eat at the other 2 resorts here, but there is no obvious way to tell what's available at them. It would be nice if that was on the app. A restaurant or two are closed most nights. I found it strange that the steak house and French were closed on Friday; I would think that would be a peak occupancy night and the nice restaurants would be open. It would be nice if the bar by the beach was open at night; a drink by the beach at night would be great. People smoked by the pool; I did not see a designated smoking area or any no smoking signs. But those are minor things, and we would definitely go back!