IBEROSTAR Grand Hotel Rose Hall

Our stay at JOIA Rose Hall by Iberostar in Jamaica exceeded our expectations, particularly thanks to our butlers Andre, Alain, and Travis--and truly everyone that works there. Each one of them went above and beyond to provide excellent service to us during our stay. The Butlers They answered all our questions promptly and thoroughly, offered recommendations and advice appropriately, and kept our mini fridge fully stocked with the items we used most. They replenished our bottled water whenever we got low; delivered a couple of unexpected, sweet treats throughout our trip; and surprised us with anniversary decorations to celebrate 8 years of marriage. We ran into a hot water issue that they quickly addressed. They helped us with dinner reservations and even escorted us to the restaurant one night. We appreciated that they were able to reserve seats by the pool or on the beach in the morning before everything was occupied, ensuring an enjoyable day spent out in the sun. They checked in with us on a regular basis but never too often. Receiving the itinerary each morning helped bring our attention to certain activities we wanted to participate in and, therefore, make plans for the day. They did a great job of reminding us about resort amenities to take advantage of, making us feel welcome, and guaranteeing we had a good time. We ran into them throughout the resort at random moments, and they always recognized us, remembered who we were, and asked if we needed anything. Each of them reminded us to reach out if we needed anything at all. I truly believe that Andre, Alain, and Travis's exceptional service made our vacation in Jamaica that much better. The Activities and Entertainment JOIA did a great job at keeping entertainment options flowing. We always had something to do or look forward to. We made bracelets, attended a rum tasting class, watched a Bob Marley tribute show, and played volleyball on the beach. The staff members recruiting for said events did a great job at making sure guests were aware that options were available without being too pushy to participate if they didn't want to. Kudos to all for having the energy to keep up with everything going on throughout the day. Their stamina and customer experience service was very impressive. Our concierge Vanessa helped us schedule spa services. We enjoyed a couples massage, which was very relaxing and a perfect break from the day. Unfortunately, we didn't take advantage of the pools available there but could tell that other guests were thoroughly enjoying them when we took a brief tour. Vanessa was very helpful to us and always had an answer for any question we asked. The Food and Drink This is the third all-inclusive resort vacation we've taken to the Caribbean. JOIA served the best food we've ever had at one. From lobster and jerk chicken to burgers and room service pizza, everything we ate was delicious. I have not been able to say that about other resorts we've visited in the past. The drinks were tasty, always made to our specific requests. The bartenders even recommended a few cocktails for us to try that we ended up sticking to throughout the trip. I enjoyed coffee every morning from the cafe in the lobby. The espresso was incredible. I tried a few different drinks while there and my first affogato. The Resort I'll admit, my first impression of the space wasn't great, but it grew on me. I realized that the main reason I had pause was the hallways leading to all the rooms. I think a fresh coat of paint and new, brighter carpet would really elevate the resort's appearance and guest experience. Our room was great. The huge bathroom provided plenty of room for two people to be in there at the same time without running into each other. The bed was comfortable; we slept great! We utilized the back porch mostly in the mornings while sipping coffee and at the end of the day to unwind. The hanging swing was a nice touch. The pool area was beautifully laid out, calming, and pretty to look at. The pool was refreshing; the temperature was never too hot or too cold. The beach was clean and not overly crowded with chairs and tents. The pump tubs of SunBum sunscreen at the towel hut were such a nice surprise. We still ended up purchasing some of our own from the gift shop to have on hand as needed but utilizing the community sunscreen help us keep our sun screen spend low. Overall and Loose Ends We had an incredible, much-needed trip to the island. We cannot say enough about the service and the food; it was the best we've ever had at an all-inclusive resort. It's worth mentioning the intimate size of the resort. It never felt too big to explore or too crowded to enjoy. Perhaps that's part of the reason they are able to focus resources on customer service and an exceptional dining experience. We booked shuttle service through World2Meet. They were easy to find once we landed in Jamaica. Once we checked in, they escorted us to our car rather promptly. Pick up on our last day was even easier. We took about $500 in cash. This went to tips, a small gift shop purchase, and we ended up using it to purchase some photos from the photographers the resort has planted throughout their footprint. (such a fun touch!) There was an issue with the card reader. Since they couldn't scan our card, we were happy we had cash to pay.

My stay at Joia Resort was nothing short of amazing. Least start of with the my room the spectacular view of the ocean I get to watch the sun set out on my balcony on the swing chair very cool aesthetic , spotless, and fresh now let me dive in the atmosphere extremely comfortable, and peaceful made it easy to relax . First time for me going to jamaica and I must say the multicultural culture is beyond amazing. The resort had a calm yet vibrant energy, whether you were by the pool or just walking the grounds. The staffs are so friendly and welcoming I must say this is a first as I travel often and most places doest provide such experience. The pool bar staff were lively, always making delicious drinks and keeping the vibe going. The entertainment team did a fantastic job . Shout out to my favourite girl Angel you such a sweet heart had so much fun making the bag and bracelets to take home I feel so crafty and the nightly shows were engaging and fun to watch. The food was flavorful with plenty of options, and I especially loved the ice cream it was so rich and refreshing. thank you to Georgina my friend who gave me my free spa. Nadika and Aaliyah from guest services were always available and attentive I enjoyed my birthday cake . Nicole the morning restaurant hostess, greeted us warmly every day. My butler Renardo was also exceptional very attentive and made sure I was always comfortable. which made my stay even more enjoyable. I must say Jamaica owes me nothing

I had an excellent time at Rose Hall, Jessica at concierge desk started my day right with her beautiful smile and attentiveness,Every request was handled professionally .The spa is clean and comfortable. I got a massage, facial and pedicure . Attendants were corteous and thorough. I would go back and definately recommend because even tho i went solo i never felt alone with all these lovely staffs,I can't remember everyone's name but Jessica really strands out to make me feel at home.

Loved this hotel, the food was amazing and the concierge Rashida was vey sweet and so helpful.

Fabulous time . Great staff. Thank you Omar,Tamar Josolito, Karen at surf and turf, activity personnel Angel, lala , Adrick bubbles and aquaman for all the fun times. Dwayne , Rohan and Devon. Concierge Jessica. Everyone we met was extremely pleasant and always asked how we are and if they can do anything for you. Very sincere and caring staff. Although I can’t remember everyone’s name . You all work hard to make your guests comfortable.