IBEROSTAR Grand Hotel Rose Hall

Big shout out to Joia Iberostar Rose Hall for continuing to set the standards for excellence. We have been to many high end all inclusive resorts over the past 20 yrs but Joia continues to deliver. This is our 5th time to Joia in the past few years so that must indicate how we feel about the chain! Great food, drinks and the staff do a wonderful job of authentic welcome and appreciation in every country we have been with them. Despite the recent hurricane in Montego Bay and other areas nearby, the hotel is in excellent condition and staff are great. SPECIAL SHOUT OUT to Barrington at the front desk, he remembers us and our room number after only being her for one night and had made sure all of our requests have been taken care of with authentic care and promptness. 😊

Absolutely wonderful vacation! The food, service and hospitality are fantastic! Our butlers were amazing. Always checked in with us to see what they could do for us. Lots of variety with food. Port Maria for lunch is perfect. The Greek in Selection and La Toscana in Joia were our favorites!! Room service or buffet for breakfast. Can’t wait to return.

Our butlers were amazing. Always checked in to see if we needed anything and were very welcoming. Made the experience even 10 times better. Always came to help us look for anything we may have needed.

The entire resort is outstanding. Christopher our butler went above and beyond for us including the entire crew here.

I recently stayed at this resort and overall, I truly did enjoy my experience. The property is beautiful, the atmosphere is lively, and many of the staff members were kind, welcoming, and attentive. There were definitely moments during my stay that made the trip memorable and enjoyable. However, I do feel it’s important to share a serious incident that occurred during my stay. While walking through one of the automatic sliding glass doors on the property, the door failed to open properly and struck me directly in the face. This resulted in a chipped front tooth and a lip injury, which was not only physically painful but also emotionally distressing. The incident was documented on-site, and I was evaluated immediately after it happened. Unfortunately, despite the severity of the injury, the response that followed was disappointing. My request for reasonable compensation was denied, and I was not provided with a meaningful resolution. I understand that accidents can happen, especially in environments that may still be recovering or undergoing maintenance. However, guest safety should always be a priority, and situations like this should be handled with greater accountability and care. I am sharing this not to discourage others, but to encourage awareness. I hope the resort takes steps to review the safety of their facilities and improves how incidents like this are handled in the future.