IBEROSTAR Grand Hotel Rose Hall

We had an amazing stay at Iberostar and the service was truly impeccable. A special thank you to our butlers; Alain and Andre who went above and beyond to make our experience memorable. They kept us informed about the daily activities, checked in with us regularly, and ensured that everything was always taken care of. Their professionalism, attentiveness, and warm personality made our stay even more enjoyable. Exceptional service from start to finish — highly recommended!

We had the most incredible experience at JOIA Iberostar for our wedding celebration. Truly could not have imagined a better place for us and all of our friends and family to stay during such a special week. Every single part of the experience exceeded expectations. A huge shoutout to our butlers Andre, Travis, and Alain — they were absolutely amazing. So attentive, thoughtful, kind, and always one step ahead making sure everything was perfect. They genuinely made our stay stress-free and extra special. The food was incredible, every restaurant was fantastic, and the bartenders made every night so much fun. The entire staff created such an amazing atmosphere and treated everyone so well. We are leaving with the best memories and are already talking about coming back. Thank you JOIA Iberostar for making our wedding week unforgettable!

Omg Travis and Alain were great they need a raise .. very happy with the hard work from them.

Solo and family wedding Please do not take this as a complaint, but rather as constructive feedback based on my stay. Overall, the strongest part of my experience at Iberostar was definitely the staff. From arrival to departure, the service was consistently warm, friendly, and professional. The butler team (Travis, Dwayne, and Rushnne), bar staff, café staff, Cornwall Buffet team on 14th May, and corridor staff all stood out for their friendliness and helpfulness. Check-in was seamless, and luggage was handled quickly on arrival. The beach bag and slippers provided were a nice touch. Although there were some system issues at check-in, this was handled well and efficiently. However, while service was excellent, I feel the hotel facilities and overall standards do not fully reflect a true 5-star experience. The room lacked a smart TV, lighting was poor, and there were visible maintenance issues such as exposed wiring and an unfixed bathroom door lock, for which I was not offered a room change. Some basic amenities were also missing on arrival (such as a kettle, spoon, and shower cap) and had to be requested, although they were provided quickly when asked. There was also a lack of drink menus in bars and restaurants (except one area), which made it difficult to know what was available. The spa and corridors also feel dated and would benefit from refurbishment, with the corridor carpets in particular needing attention. Food quality was inconsistent, often average and sometimes served cold or just warm. Water throughout the hotel also had an unusual taste. I also experienced what I felt were excessive charges, including a $7 USD ATM fee per use and very high pricing for basic medication (Aleve), which felt disproportionate. The tipping expectations felt unclear and uncomfortable at times. In my opinion, the amenities do not fully reflect a true 5-star standard, although the staff certainly do. The service team across the resort was the highlight of the stay.

I had an absolutely amazing experience in Jamaica in May 2026! From the moment I arrived, the service was outstanding. My room was beautiful, comfortable, and beyond my expectations. A very special thank you to my incredible butlers, Alain and Andre. They truly made this trip unforgettable! Their professionalism, kindness, and attention to detail were exceptional. Anything we needed, they were always there with a smile and ready to help. They went above and beyond to make sure our stay was perfect. Thank you both for making our vacation feel so special and relaxing. Jamaica owes me nothing — I can’t wait to return! 🇯🇲❤️