IBEROSTAR Grand Hotel Rose Hall

This is a great resort & mostly delivers a 5 star all inclusive experience. The rooms are very spacious with plenty of storage. The minibar contains a variety of soft drinks, beer & wine but no snacks. Iberostar also offers some high end beers like Heineken & Presidente. Curiously the water closet where the toilet is located, has crystal clear glass on 2 sides which doesn't afford much privacy. There is a hot tub along with 2 sinks. Also an in room safe is available. The food at this resort is better than at other all inclusives we have stayed. The breakfast buffet opens at 7 with the usual fare. My steak at the steakhouse was pretty good. For lunch, there is a beach grill that serves burgers & jerk chicken, The Jamaican buffet is also open for lunch. The Hibache was outstanding. Our chef, Divino was hilarious. This resort is bracketed by two family resorts so you can eat at their restaurants as well but it is a bit of a hike. The fitness center is large & well equipped with plenty of free weights, machines & cardio equipment. The fitness staff were excellent. You would find them at the gym & also teaching water aerobics which my whole family did every day. LaLa. Aquaman & Momo are exceptional. Momo in particular really kept us entertained. He's a former MMA fighter so he & I sparred a few times (attention management, please give this guy a raise. He's worth every penny.) The beach is very nice but not very long. Only good for about a 15 minute walk. The pool was also a highlight with lots of high quality loungers & day beds. This resort is relatively small compare to the sprawling Excellence & Secrets resorts so it provides a more intimate experience. Alcoholic drinks were high quality & they do offer Redbull at the bar for a $5 dollar fee which can be charged to your room. There are plenty of towels available poolside. They do not offer plastic bottles of water here. Instead you get several large glass hydro flasks which can be refilled anywhere on the property. My only complaint, is that resort was a bit littered. We found cigarette butts, empty beer cans & other materials around the common areas & I rarely saw anyone cleaning. I'm wondering if its staffing problem do to it being off season. Another oddity, which we have never encountered in the caribean was that a few of our items went missing including my $300 dollar Oakley sunglasses & my daughter's shorts & belt. Worst of all someone hacked my kids's debit cards & our family credit account & tried to run up over $500 dollars in charges. Make sure you keep your valuables in the safe

Good Location, Good atmosphere, room are ok, service poor, some of the cleaning people were good, last lady that cleaned our room Friday may 22nd stole a couple things from our room, very disappointed

Love this resort. We have been back a few times to celebrate our Anniversary. This past trip was the only time we a had a negative experience. I did not lock up valuables. House Keeping stole a hair straightener and $80 out of my wallet.

We had an amazing stay at Iberostar and the service was truly impeccable. A special thank you to our butlers; Alain and Andre who went above and beyond to make our experience memorable. They kept us informed about the daily activities, checked in with us regularly, and ensured that everything was always taken care of. Their professionalism, attentiveness, and warm personality made our stay even more enjoyable. Exceptional service from start to finish — highly recommended!

We had the most incredible experience at JOIA Iberostar for our wedding celebration. Truly could not have imagined a better place for us and all of our friends and family to stay during such a special week. Every single part of the experience exceeded expectations. A huge shoutout to our butlers Andre, Travis, and Alain — they were absolutely amazing. So attentive, thoughtful, kind, and always one step ahead making sure everything was perfect. They genuinely made our stay stress-free and extra special. The food was incredible, every restaurant was fantastic, and the bartenders made every night so much fun. The entire staff created such an amazing atmosphere and treated everyone so well. We are leaving with the best memories and are already talking about coming back. Thank you JOIA Iberostar for making our wedding week unforgettable!