We arrived at 1, but at checkin they told us they could promise nothing until 4 pm. We did not have access to our luggage so had to wander around in the heat with our travel clothes. Came back at 3:45 to check if room was ready, and they rudely told us it's not 4, so why are you asking. Came back at 4:15, and they told us our room still wasn't ready, and they would call us and let us know when it was, so more roaming around in the heat in hot clothes, until they finally called us at 5:30. Not the best start. That said, the room and the views were beautiful. I couple of things didn't work in the room (the coffee maker, the phone), and one day water wasn't there for a few hours, but those things were all fixed. The best service in the resort is the golf carts... the drivers were friendly and accommodating. We also received good service at the water sports. However, the food at Snorkels was overpriced and mediocre, as was the service, they definitely need to work on their food and service especially for such a nice resort. Also, the ferry transportation provided from the airport is way overpriced, and the timings are inconvenient, only a few times a day, although it is nice being picked up and dropped of right at the resort. If we were coming again, we would just take a taxi from the airport and take the local ferry to St. Cruz, which goes every hour and is a fraction of the price. Especially since we were stuck waiting in the airport for hours on the way home because of the timings.

The ladies at the front desk were very unfriendly and not very helpful. Our room was okay. The dishwasher was dented and was missing the bottom plate. It had all kinds of "crud" under it that was visible. The handle fell off of the shower, and the bathroom vanity was missing a piece of the veneer. Our room was up the hill and across the road, so it wasn't conducive to visiting the large pool or beach. We definitely would not stay again.

Great spot, great views, updated villas. Service left a bit to be desired. Super slow for everything. Streaming services were down the whole trip and all we got was a “sorry”. Electricity went out for a while, but no one said anything. I would come back here for the location and ease, but not my favorite spot!

This hotel is great because it’s the only hotel in the island, the grounds are beautiful, the pool is great, beach is awesome and rooms a spacious. But the customer service is TERRIBLE. I don’t think in our entire stay we encountered one pleasant person working at the hotel. It’s a good place to call home base while on the island and that’s about it.

My room was not ready until 7p at a resort that strictly enforces a 10a checkout time and 4p check in time. There were tons of people around me in the same situation and they were given resort credit for the inconvenience, however I received nothing.