The Langham Sydney

This review covers a four night stay in April and a three day stay in May. The Langham is our go to hotel in Sydney since moving interstate, we do love to stay there but the last two stays have been a little disappointing, particularly in respect of food. Missed parts of orders, the quality of the food has diminished and this time we ate in James, the British-inspired restaurant. As a Brit myself, I don't really see it and was quite disappointed. Most of us struggled to make sense of the menu but all said the meat-based dishes were well done, Not sure if James supplies the in-room dining experience but it has definitely declined since the change of restaurant earlier this year. The accommodation remains one stand out but please do some maintenance - we've been in the same suite several times now and the toilet still has flushing issues. Another stand out is the staff - the text messaging service is fantastic, always so helpful, the valets excellent, reception is always a little mixed, room service friendly and helpful. No mini bar? No coffee service after a certain time? Come on, we expect more. Will we continue to return? Yes, because we love the Langham but hoping that is just a small blip on the landscape.

Love the Langham fragrance Shower could be more modern with European shower system instead of a single fixed head. Room large and bed comfortable. No desk for working. Easy access from the airport via train

Disappointing this time - as a repeat guest this pains me. Concierge superb. Room staff do a great job. Rooms getting tired but amenities still good and location great so still happy. It feels like there has been a change in management. Things are a bit askew. What was a fabulous breakfast is now disappointing. Inattentive staff, slow service. The f&b manager needs to sit and dine as a guest. Plates not where they need to be. Sauces not consistent with menu offerings. It just doesn’t come together as a top breakfast buffet experience. As an observer of people, we were not the only disappointed and frustrated guests. Room service. Small menu and that’s ok. But when you order a ham and cheese toastie you expect melted cheese and hot ham. Not this time. In this market it’s the little things and these weren’t apparent this time.

Our Family had one of the best experiences we have had at any hotel before. The staff were authentic and extremely helpful leading up and during our stay. The rooms were extremely clean and my daughter enjoyed the special touches that were added at our stay.

It’s not often my wife and I get to treat ourselves so when we had the opportunity I checked many of the 5 star hotels in Sydney before booking The Langham. And I’m happy we did. From check-in we were made to feel special. Our Deluxe city view room was spacious and comfortable and it had a welcoming feel to it. The Observatory Bar was a highlight - the bar itself is welcoming and the staff are knowledgeable. Unfortunately we didn’t get to enjoy the pool or gym facilities (we only had one night) but we did tour the space and will make use of them in the future. If you’re looking for a nice getaway close to great restaurants and the historic Rocks area I highly recommend The Langham.