The Langham Sydney

A tired grand hotel in dire need of new management and a complete overhaul. The saddest part is that there are many obvious quick wins, yet they fail to address even the most basic issues. In this market, this hotel still has the nerve to claim “luxury” and “wellness,” which is frankly absurd. It is anything but. The spa smelled strongly of chlorine, reception service was careless, and guest service was consistently poor. The front desk staff were rude and repeatedly made me go through the same basic questions—“Do you want a towel?” and “Can we confirm you’re staying here?”—despite my visiting several times. It is simply not well run. To be fair, staff on the final day were much better, but even they were clearly let down by Langham’s wider development and management teams, who have failed to fix the property or address ongoing issues. There are so many obvious improvements to be made. The steam room and lockers are in terrible condition, and why on earth are there around 60 lockers for such a small hotel? You seriously need a new head of design and delivery. I work in this space professionally, and it is disappointing to see so many basic, easily fixable problems being ignored when they could make a genuinely positive impact. Breakfast was yet another low point. Rock music—yes, rock music—blared in the background; I even recorded it because I couldn’t believe that was the chosen ambience. We were told it was a half à la carte egg service, yet no one would add sides, and we were spoken to rudely and told to get them ourselves. Staff were slow and dismissive; many stood around chatting with colleagues as if it were a frat house, while several guests I spoke to were also commenting on how bad and slow the service was.

We've stayed at this property twice now - the first visit was amazing and truly 5 star thus we returned over New Years 2026. This recent visit was unfortunately underwhelming - certainly service staff was top notch but the property seemed tired. The breakfast buffet wasn't up to snuff as we remember and just a bit below similar properties nearby. We will try Langham again in the future however.

Highly recommend. A luxurious hotel in every sense of the word. Rooms are beautifully appointed and the bed so comfortable that it was hard to get up. Great location, loads of dining opportunities within walking distance. Excellent service.

Enjoyed our stay in every way except the breakfast experience which I’d score 2.5 out of 5. The issue was I think a lack of staff there that morning. Might have been a one-off situation.

fabulous location away from the crowds but close to all the attractions. We werte uograded to a fantastic room with great views of the water