The Langham Sydney

The Sydney Langham is average. I’ve stayed in hotels all over the world and this one is just very average. It’s it’s a 90s renovation and it’s dated. They told me I had breakfast included when I was making the phone booking with the hotel direct as it was on Booking.com but when we got to breakfast in the morning we were denied. We were there for 3 night and I though they might include in the second night after I mentioned it at reception but they just ignored it and made me feel like I was scum for asking for something that they said previously was included. I gave up and just decided i want be going back to any of the Langham Hotels ever again. Just a weird vibe coming from the staff and I didn’t enjoy it at all. Never again.

Gorgeous old-school hotel charm and hospitality. Great location with historical interest. Walking, uber and transport easy.

Overall, a lovely stay at The Langham Sydney. Having stayed at The Langham Brisbane, I felt the Brisbane hotel was definatly more luxurious, especially with unique touches like the pink telephone box and grand bar. The Sydney property is elegant, comfortable, and offers excellent service, although it doesn't feel quite as grand. The location is a little out of the way, but the hotel itself is beautiful and provides a lovely stay.

Overall we had an alright stay but not what we were expecting for a “luxury” hotel. The rooms are comfortable although dated, it is very clean. A few service mishaps that I would not expect at this caliber of hotel. We requested service for our room and no one cleaned it the entire day. I also inquired about the towel heater not working and was told someone would check on it however no one did and no one followed up as well.

We stayed as a large family gathering for a wedding. The hotel is beautiful & the amenities look lovely, I personally didn’t get to swim in the pool but it did look very inviting! We had several issues over the weekend, mostly from a customer service point of view. On check-in I paid for all rooms, put on the credit card hold & advised the names of the guests still to arrive. On arrival, some were advised their room hadn’t been paid & they needed payment! Lucky I was there & explained again & it was sorted after about a 15 minute period of standing there. An email I had sent earlier in the week asking about the pink Langham car had gone unreturned, I was sent to ask the Concierge, they said they had received it & had checked with the driver - the answer was a no, but it would’ve been a late night trip so I understood that but they didn’t even return my email. Another couple of issues were not sending up an Uber Eats order that sat at the Concierge desk for half an hour, a request for an extra blanket wasn’t done & the groom needed to go down to reception to ask for one, the clerk was clearly the one he had spoken to on the phone. The standout staffing wise was the breakfast attendant who was both friendly and attentive, thank you again to her. For the price & reputation of the hotel, I’d expect much better service.