Shangri-La Hotel Sydney

We were so pleased with everything about the Shangri-La. The room was wonderful, the view unbelievable. The show staff — especially concierges Daniel and Colin were so knowledgeable and helpful. The Horizon club is a gem. We will always highly recommend the Sydney Shangri-la!

Like many others have noted, this hotel is showing it's age and could do with a reno. If the rooms were modern and fresh I do not think I would mind that it were on a hill, nor the views of the highway (if you're not harbour facing side). The service at check-in could be warmer. I've stayed at many Shangri-Las and this was the first time the check-in was cold as ice. Not going to name names, let's call her K - where you'd expect smiles or simple greetings or warm body language like leaning forwards, K was set backwards, speaking in a barely audible tone so much so that I had to be the one to lean forward and ask her to repeat herself, making me feel like I inconvenienced her to be staying at the hotel. Not the first impression a hotel wants to give.

I had the pleasure of staying at the Horizon club room. A must try experience. Shangri La is a very popular and busy hotel booked at 92% capacity most times. Saskia at the Horizon club was simply amazing. Although the room did take a bit longer than expected to be ready waiting at the Horizon lounge made the experience pleasant. If you do go to the Horizon lounge and have the pleasure of being looked after by Saskia your experience will be wonderful. The rooms are spacious clean confortable. Because the hotel was soo busy the pool wqs occupied mainly by families.

Rooms are lovely but not the most modern. The service is amazing. The location and view is great. The room service club sandwich was beyond goo. Dinner Altitude was a little overpriced Entree and dessert Devine but main snapper was small and lacked seasoning, the view however made you forget that! You won’t be disappointed

Although it looks very well located in the map be aware that it is on a very steep hill and coming back up it feels as if there are 100s of steps! My husband is not very mobile so it was a shock to find this when we wanted to walk down to the restaurants. Also this is a massive hotel so the rooms are nice but not much staff interaction. Our room overlooked the main road which wasn’t very exciting but they wanted quite a lot extra to upgrade to a nicer room. Do it if you can afford it! Last grumble is that the pool was tiny & full of kids. There were at least 6 or 7 messing about in the jacuzzi so we couldn’t get in there.