Shangri-La Hotel Sydney

The service wasn’t what I expected from a 5 star hotel. I’d stayed here before and service was much better I’d booked a room for 3 adults I’d emailed and even visited the hotel in person to ensure we had a suitable room Arrived after a flight and room was made up for 2 adults All through the stay we never had cups or glasses for 3 of us The view however is amazing. Room is comfy and horizion lounge has good selection of food and drinks Some staff are more efficient and friendly than others. I stayed in the Shangri La in London n December and the service was much better.

We stayed at this hotel for three nights on the 35th floor in a Horizon Club bay view room. Our view from our room was sensational. We had fabulous views of both the Opera House and the Harbour Bridge. We attended the canopy events each evening in the Horizon club. The food was really good and the staff/service was exceptional. We have stayed in quite a few Shangri La hotels and this is definitely one of the best. It’s really well located for all of the major sites.

We stayed here for four days in a harbour bridge view room, wow what can we say. The view was magnificent, the room a great size with all you expect from Shang Ri La. The breakfast room can be busy depending on what time you arrive the selection on offer is really good. Our whole experience has been first class

We stayed for a week at the very comfortable Shangri-La Sydney , prior to taking a cruise . We booked a Horizontal Club room which was very comfortable , had an amazing view over Darling Harbor & as I requested , on a high floor ( 32 ) . The room itself was huge ,fabulous bed and bedding , a great pillow menu , huge flat screen tv , fridge , water , coffee maker , big wardrobes , iron , board and a desk , as well as a comfy chair . Bathroom was again , large , separate shower cubicle , plenty of nice toiletries , bathrobes . The room was serviced twice a day , spotlessly clean and we slept fantastically in it ! Our room included Horizontal lounge access , this was on the 30th floor and afforded incredible views over Sydney Harbor and the Opera House and was a very comfortable place to spend a few hours relaxing ! Breakfast was very good , all the usual offerings , fresh fruit felt was a little ‘ dull , predominantly melon ( groan ) occasional strawberries , cherries and kiwi fruits . A selection of juices , pastries , cold meats etc , all very nice . One morning it was absolutely packed in the Lounge and we had to go to the main restaurant for breakfast, a lot more choice , but it was a chaotic experience , a long wait for a table , the atmosphere was ‘ canteen ‘ like and kids everywhere ! Afternoon tea was fairly basic , scones , cream and jam ,on one occasion a couple of slices of cake appeared , but it was again very pleasant . The evening cocktails were EXCELLENT! A nice choice of ice cold white , sparkling and rosé wines and beers , red wines , spirits and it all flowed very freely by the lovely attentive lounge staff . The food offerings were excellent , a lovely array of Mezé items, hummus , tzatziki, olives , sun dried tomatoes etc , cold meats , lovely cheese , a few hot items like gyozas , prawns , kebabs etc . It was all really good . Our thank to the wonderful staff in the lounge , you all looked after us fantastically ! The hotel itself is well located a short walk to The Rocks area , a short walk into the Bridge , great for all the ferries and bus routes too . It’s a bit of an uphill walk back to the e hotel , but you soon get used to it ! If you are sailing from the Overseas Passenger Terminal , it’s literally 8 minutes to walk to it ! We really enjoyed our stay , and should we ( hopefully) return to Sydney , we would definitely stay here once again ! Our thanks to the wonderful staff here !

Amazing views, great staff Super comfy rooms Walking distance to circular quay Bar pricey