Shangri-La Hotel Sydney

We booked a Deluxe Opera House City King Room, but were offerred a free upgrade on arrival. I'm not sure what we were upgraded to but the view was spectacular! The rooms are older style but very clean and well maintained. The bed was comfy and the bathroom was spacious with bath and separate shower. The rate included a bottle of champagne and it was chilling in the room when we arrived. Buffet breakfast was also included, breakfast was good but was fairly standard hotel brekky. Overall we were very pleased with our stay We will be back

Fabulous luxury hotel in the heart of the city . Close to and with views of the harbour . Altitude restaurant was well worth a visit . Breakfast varied and space for wheelchair user to see what was available . Comfortable room . Helpful concierge . Wonderful mix of luxury without losing friendliness . Definitely recommend and will stay again

I spent 5 nights at this hotel and cannot complain about it. The staff were attentive; they were checking in on me throughout the stay and things were mostly done in a timely manner. Housekeeping changed the towels and bedding daily. I had an issue with the shower which took a few calls to be sorted, but it was fixed. I believe the lady who answered my call when I dialed 9 one evening to place my room service order was called Jewel. She provided an amazing level of service - the quote time for the food was incorrect so she made sure to call me back to query if the wait time would be okay. Great location - would return.

Perfect location a few minutes from Central Quay, wonderful, happy staff and great facilities. Do the Horizon upgrade - certainly worth it - Annie and her team will look after you, particularly Sas, but they're all great. We were there at a difficult time with Dubai flights being cancelled but the hotel made sure there was no drama made out of a crisis as the saying goes. Keep it going! Only point I'd make is to GM Rob - stick with the day job and don't go into weather forecasting 😆

We first stayed at Shangri-La Sydney in 2019 and had a wonderful experience, which made choosing it again for our trip an easy decision. Unfortunately, this time the stay was far from perfect and didn’t quite live up to our previous memories. The hotel’s location remains a strong point. Positioned in The Rocks, it offers easy access to the Harbour area, Circular Quay, and surrounding attractions — although it’s worth noting that the walk back from the Harbour is quite steep. One of the undeniable highlights is the view. From the lounge, the outlook over Sydney Harbour and the Opera House is simply spectacular. Our room, while comfortable and clean, felt fairly standard and nothing particularly special. The bed was comfortable enough for a good night’s sleep, but the overall feel lacked the wow factor we remembered from our previous stay. The biggest disappointment was the lounge experience. In the evenings and at breakfast, it was overcrowded, with a busy, canteen-like atmosphere rather than the relaxed, premium environment we expected. During evening cocktails, children were running freely around the lounge. Overall, while the views and location are still excellent, this return visit didn’t match our fantastic 2019 stay, leaving us disappointed.