Shangri-La Hotel Sydney

We had a wonderful few days stay over a holiday weekend in an executive opera house view room. Our early check in was very easy, from the friendly driveway attendants to reception staff, we felt very welcomed. We left our luggage and went to explore the Rocks area and the city. Our room was ready when we returned and the lobby was very crowded because of the holiday weekend guests. There was a queue for the lifts and a bit of a wait. Our room was nice, clean and spacious and we appreciated being able to have 2 suitcases open on a shelf and luggage rack rather than one being on the floor as is usual for most hotels. The bathroom is also very spacious with a walk in shower and a bath tub. There’s a small fridge and Nespresso coffee machine and electric jug. The bed was nice and comfy and housekeeping provided a blanket for us rather than sleeping under the doona. Who does that anyway? Far too hot too often. Our view was ½ city and ½ harbour and opera house and far out to the Sydney Heads beyond. Marvellous! Altitude Restaurant has terrific 180°+ views over the Harbour from east to west. Our special occasion dinner was made extra special by wonderful service from Stella and sommelier, Daniel. Shangri La Sydney is a great hotel with a lovely restaurant and wonderful staff. Thanks to all. I definitely recommend staying at this hotel.

Do not waste your money staying at this hotel

Great views but service lacking in areas . We booked this hotel for a very special birthday , it’s wasn’t our original choice but we changed our minds about a month before travel . It’s in a perfect location , the rooms could perhaps do with a bit of an update but it was clean and housekeeping was good . Our issue was service , we did pay for the executive floor but found this disappointing, it’s over subscribed and understaffed and to be honest breakfast wasn’t great - you are waiting some time for hot drinks and egg orders. It was worse at the cocktails and canapés as a lot of people use it as full board so if like us you don’t and you just want to call for a drink before dining out you may find there isn’t any seating . Another bit of a let down was the altitude restaurant - my husband booked this well in advance of our stay for my special birthday meal and requested a good table on the night we found our table was the closest to the noisy bar and our view was restricted . So our opinion is good location but in need of better customer service

The location is perfect and the view from the room (Deluxe Opera House City King Room) was beautiful! Room size was great and the room facilitated all amenities you needed. The bed with pillows was outstanding. However the room is starting to be a bit worn, but still well maintained and well cleaned. Another let down was the staff in the lobby/front desk who had more focus on the computers than greeting us when passing by. Would like a more personal experience when passing by. The bar on the top floor is a must with great view overlooking Sydney harbor and the opera house. The cocktails had a good standard. Would I have stayed here again. Yes, maybe. Would prefer an outdoor pool though.

We had a brilliant stay that exceeded our expectations. We had early check in and late check out that added to our experience. Large room with great views and also access to the Horizon Club. From the moment we arrived we were greeted by efficient friendly staff. We had afternoon tea [2-4pm] plus evening canapies [6-8pm]. It was my wife's birthday and it seemed that every staff member got the memo. Planning to repeat the experience at the next birthday. Special mention to Benjamen who was ultra friendly and made brilliant coffees. Thank you