Shangri-La Hotel Sydney

Excellent location. Beautiful views. We had the club access which included food and drink at certain times. The butter smelt and tasted off. But apart from that it was lovely, staff were friendly and helpful and the hotel was very clean.

Dated hotel rooms in need of a refresh with dust in all the corners (even a potato chip!), dead lightbulbs in the ceiling, etc. However the room was spacious and bed was clean as was the bathroom and a nice open view. The check in staff were not particularly friendly nor welcoming nor helpful; they put our kids in a room on a separate floor without even offering the option to upgrade if necessary to have rooms on the same floor- such a hassle running tooth brushes and forgotten items in between locked floors requiring two sets of key cards. If our kids were younger and less ok sleeping alone the distanced rooms would have really posed a problem. In general it was *fine* but I think you could do better for a hotel in Sydney.

This is a hotel we come back to a few times a year for a night or 2 away.. we live in Sydney. Past 2 times booked the option with the late check out of 4pm subject to availability. I understand that it can be busy but both times when we've asked.. staff have no idea and take a while to look up the offer.. then.. no... we can't..too busy. I suggest removing that offer as too much doubt. If guaranteed great.. but the subject to availability.... not a fan. Apart from that.. it's good. Staff at check in and lobby do all they can to avoid serving.. even when free.. I've left this feedback before and nothing has changed.. but we like the hotel and enjoy it for a get away from reality.

Perfection from check-in to check-out. Daily room service with explicit attention to detail. Polite and well manner team members. Highly recommend. Each time we stay, our experience is exemplary!

Stayed here for the night for my Birthday, from the moment I checked in the experience was amazing . The staff all went above and beyond to make me feel special. The staff even organised a special little birthday cake in my room , I didn't get myself a cake , this was just perfextm and they even wrote happy birthday Cassie with balloons on the window for me , I was beyond blown away with the experience and customer service. I stayed in a horizon club premiere harbour view room . The view was stunning 180 degree views of the harbour. I highly recommend this room. I had access to the horizon club lounge and the staff were all so wonderful. So accommodating and even though it got busy at times they still were attentive. I didn't join the lounge for evening canapes but I did have breakfast there. Everything was lovely . Thank you so much