Shangri-La Hotel Sydney

Perfection from check-in to check-out. Daily room service with explicit attention to detail. Polite and well manner team members. Highly recommend. Each time we stay, our experience is exemplary!

Stayed here for the night for my Birthday, from the moment I checked in the experience was amazing . The staff all went above and beyond to make me feel special. The staff even organised a special little birthday cake in my room , I didn't get myself a cake , this was just perfextm and they even wrote happy birthday Cassie with balloons on the window for me , I was beyond blown away with the experience and customer service. I stayed in a horizon club premiere harbour view room . The view was stunning 180 degree views of the harbour. I highly recommend this room. I had access to the horizon club lounge and the staff were all so wonderful. So accommodating and even though it got busy at times they still were attentive. I didn't join the lounge for evening canapes but I did have breakfast there. Everything was lovely . Thank you so much

Here now, we booked a darling harbour view room so expected a harbour view. We are now informed that they changed this description a while back so no view of either the harbour, bridge or opera house so it's definitely misleading as my travel company only booked it recently so it's still available to book. Hotel seems nice enough mind but didn't offer anything for the issue, not a great start to Sydney...if booking make sure you clarify this on your booking.

Great location Annoying service charge for every room service Rooms excellent Staff friendly and competent

We enjoyed our stay at Shangri-La Sydney and would stay here again, primarily because the location and views are absolutely incredible. The views of the Sydney Opera House and Harbour Bridge are stunning and were easily the highlight of our stay. One thing to note is that if you’re walking, there is a fairly steep incline to get up to the hotel. However, that’s also what gives the property its amazing elevated views, so we felt it was a worthwhile tradeoff. Our room was clean and comfortable, but it is starting to show its age. The hotel feels a bit dated in places, especially considering the price point and reputation of the brand. The biggest disappointment was the bed. It appeared to be two twin mattresses pushed together, and both felt older and somewhat worn. It wasn’t the most comfortable sleep of our trip. At this level of service and cost, we expected a higher-quality mattress and a mattress pad that fully covered the bed. The upstairs bar offers some of the best views in Sydney. The drinks are definitely pricey, but the scenery makes it worth visiting at least once. That said, the staff was professional, the hotel was clean, and the location is hard to beat. If the rooms and bedding were updated, this would easily be an exceptional stay. We would return for the views and location and hope for a more comfortable bed next time.