Shangri-La Hotel Sydney

We stayed at this hotel while visiting Sydney. The hotel is very conveniently located in the heart of Sydney with easy and short access to downtown, the opera house and the Harbour. The rooms were super clean, the view of the Harbour and opera house were breathtaking. The staff was friendly, accommodating and very professional. The breakfasts buffet was plentiful with delicious choices.

Just spent the night here as my adult daughter and I were going to see Air Supply at the Opera house. We took advantage of Valet parking ($105) but it was worth it. The reception staff were competent and friendly. Our room was on the 14th floor and had Harbour, Harbour Bridge and Opera House views. It was a huge room and decorated. Everything was clean and tidy. We had two double beds and my only complaint was that the beds look like - either someone had sat on them, or placed something on them. The beds themselves were extremely comfortable and fresh. Towel’s were white and large. We asked for extra towels and they were supplied in no time. Unbeknown to me, my daughter had mentioned it was my birthday. A knock at our door saw a large slice of cake delivered - which I thought was lovely. We had breakfast this morning which was so clean and well presented. I would say one of the nicest buffets we have had. I wouldn’t hesitate to recommend The Shangri-La.

Came for a three day city stay to do all the tourist things that you miss as a Sydneysider. Unfortunately the weather wasn't on the same page delivering a dark and rained filled day. Arrival & greeting from hotel reception was warm and welcoming with a complimentary upgrade to a corner room with expansive views of Opera House, Bridge and Circular Quay. Our room was like a junior suite which was well appointed and maintained with generous size bathroom. After deciding weather was so miserable decided on a room service meal as choices seemed good. Meal was good although resist advised $10 room service charge as room service menu prices should be reflective of actual cost. TV channels on offer is poor, with only free to air available and movies coming in at $16.95 each. No free to air streaming channels or Foxtel which really isn't good enough for a 5 star hotel. Overall a very pleasant stay with great "nothing is a problem" staff. Hostess at breakfast reception is a gem. Attention to room entertainment programming overdue

Just back from three lovely relaxing days Mixed emotions on the stay but the staff make it They go above and beyond, can’t help you enough, always with a smile Special shout out to Annie and Michael in the Horizon lounge- just brilliant people The check in process is odd Self service kiosks isn’t very 5 star Ours would not work so we went to the desk and helped by the lovely Mark Due to our room not being ready at 620 pm he arranged an upgrade to a suite While this was a lovely surprise and the view incredible I think I would still prefer the corner room I had originally booked would have been lovely, waking up with a view of the bridge and harbour not Barangaroo The suite was clean, had everything you could need but the bathroom is dated Everything working perfectly but the shower head was def not rainfall so if you looking for that kind of luxury this isn’t the place Lovely amenities including bath cubes Room service was delicious and reasonable priced The Horizon Lounge got very crowded on Saturday night and Sunday morning Sunday breakfast was quite chaotic and staff struggled to fulfill coffee orders and keep food and drink supplies replenished- other services no issues Overall you stay for the view The service is attentive and friendly from staff Worth the $$$ for the view alone Wanting don’t walk there from the quay with luggage, alight the train at Wynard and walk along the top street for a flat walk

This was my second time staying in Shangri-La Sydney and once again, it was a wonderful experience. The staff are warm, professional, and attentive. Our room was clean, quiet, and very comfortable- perfect for relaxing stay. We also visited the Blu Bar, which had a great atmosphere and excellent service. Thank you to the team for another enjoyable visit. Looking forward to next time.