Shangri-La Hotel Sydney

Booked a club access room with a Sydney Opera House view. The corner rooms are massive as you gain an extra seating area for bags and shoes etc. Almost like a small suite. Email ahead and request. The club lounge was amazing. I would sit there all day. Amazing view of the harbour for breakfast, afternoon coffee and cocktail hour. I probably would not stay here if I wasn't staying in a club room. Theres better value around. Breakfast was good, afternoon tea was good. Cocktail hour had nice food and drinks but in all honesty, if the view wasn't there, probably wouldn't have wanted to sit there all day. The rooms are dated. The staff are ok. You're paying for the view and the Shangri-la status. Why 5 stars? The view

Beautiful hotel eith spacious rooms, awesome scenic bar and restaurant on the 36th floor and very helpful staff. It was a pleasure to spend my Sydney stay here.

It's a lot of money, but you get an awful lot for the money. We splurged on a horizon room with harbour bridge view and lucked out to get one on the 35th floor. Several members of staff said it was the best room in the hotel!! The view of the bridge and the opera house is amazing, with cushioned window seats to enjoy it from. The bed was really comfortable, and the bathroom was huge and well-equipped. We had to extend our stay because of the Iran war and moved to a lower level, boring view room, but that too was a great room - other than the view and the Horizon lounge access it was almost identical to the first one and way cheaper We made full use of the afternoon tea and the drinks and canapes in the Horizon lounge - though the canapes were more like a light a light supper There's a decent gym which was pretty empty every time I went and a nice pool Staff were all excellent

This hotel is tired and old. Definitely not a 5-star Fine Hotels and Resorts category anymore. It may have been before they invited the cruise ship guests here. All the furniture in the rooms is beat up, the decor is from the 80s. It’s in need of a big renovation. The chaos of the cruise guests makes it unpleasant and rowdy and not on brand for Shangri-La. Pay the additional $10 and stay at the Four Seasons instead, at least then you don’t have to walk up the hill.

We booked a Deluxe Opera House City King Room, but were offerred a free upgrade on arrival. I'm not sure what we were upgraded to but the view was spectacular! The rooms are older style but very clean and well maintained. The bed was comfy and the bathroom was spacious with bath and separate shower. The rate included a bottle of champagne and it was chilling in the room when we arrived. Buffet breakfast was also included, breakfast was good but was fairly standard hotel brekky. Overall we were very pleased with our stay We will be back