Shangri-La Hotel Sydney

Spectacular view. Great food. Blu Bar is amazing. Rooms are clean. Staff are friendly. Location is perfect. We were disappointed that the room's mini bar did not contain much to choose from and two years ago when we were also staying there the mini bar had the best cocktails, no couldn't even order cocktails as a dine in service. Complimentary breakfast was great, however we were disappointed with the complementary high tea, as all they serve is scones, I would change the complementary high tea to scone and tea.

We spent a weekend here with our family and found it a very comfortable stay. The room was supposed to have 2 double beds but had 2 king singles instead. Room service was great, very well priced and delicious food

My husband and I recently enjoyed a 2-week cruise from New Zealand ending in Sydney. We spent one night, March 15, 2026, at Shangri La Hotel because of its beautiful location and great reviews. The staff was very friendly and helpful to us on our arrival, and we enjoyed a nice walk around The Rocks, the area where the hotel is located, while we waited for our room. Later we enjoyed a sunset cruise on Sydney Harbour which was great! We truly enjoyed our time, though short, at Shangri La. Our only concern is that a $100 hold was placed on our credit card which we understand, but it has not yet been removed from our card, almost one month later. I’m sure this is an oversight and can be corrected quickly. Thank you in advance for your help. We highly recommend Shangri La for amazing views of Sydney Harbour and a wonderful experience! David & Suzy Milburn Springfield, Missouri USA

I had a lengthy twelve night stay here and loved every day - I’ll certainly be staying again. The location is good being very close to many key spots, although be prepared for the steep hill! On arrival the door staff are great with the welcome and assisting with luggage, and the reception staff are wonderful. The process was completed quickly and the six elevators serve all the floors impressively quickly; there was never a need to wait. My seventh floor corner room was extremely impressive and comfortable - there was a separate living area with sofa and tv, a large spacious bathroom with walk-in shower and separate bath, and the main bedroom area was really large. The corner aspect meant the windows were huge and flooded the room with natural light, just a shame I wasn’t higher up for a better view. All of the facilities and touches you’d want were present - electric sockets next to the bed, loads of lighting control and lamps, arm chair and coffee table, sizeable desk and well stocked mini bar. The bed was huge and one of the comfiest I can remember. Sleep quality was just perfect, with thick curtains and no noise at all. The bathroom also had every amenity you could wish for and plenty of large soft towels. The shower was large with good power and the bath deep. Toiletries were pleasant and everywhere spotlessly clean. Nice dressing gowns and slippers were also provided. Housekeeping were exceptional, always observing the do not disturb light yet returning proactively, even late in the day. They attended every aspect of the room each time doing a perfect job and it made returning each day a delight. Overall I found this hotel exceptional. Even after twelve nights I didn’t want to leave the comfortable room and the service throughout every aspect was top notch. Highly recommended and next time I’m in the city I’ll be staying here again.

We chose the Shangri-la for the location and it didn't disappoint. We were able to explore on foot everything in the area that we wanted to. Bondi Beach area was about a 30 minute Uber/Taxi away. The staff were very helpful, especially the doormen. The bar on the top floor wasn't cheap, but also not really that expensive considering the views and that it's a tourist draw. We did have in-room dining which was prompt, but did not otherwise eat at the hotel's restaurants. We booked through AMEX's FHR program, and we did get an early check-in, which was great, having arrived early that morning. We did not get an upgrade, though the early check-in was more desired anyway. Our room, unfortunately, did not face the bridge or opera house, but it wasn't the most critical thing for us either. Also, while we did use Uber a few times, cabs queue right outside the entrance and the prices were the same or a bit less. Plus, we saved having to wait for an Uber. I would have used them more had I figured all that out to start. The only weird service thing encountered, and I have to imagine it was a miscommunication on their end, was that one afternoon, while we were in the room, we had no fewer than 3 (may have been 4) staff knock on the door. This is after the room had already been serviced that day and before the evening turndown service. Two seemed to be just checking in on the room (maybe supervisors) and one was restocking the minibar. We finally put the DND light on, but why that many people would need to enter the room, I have no idea.