Shangri-La Hotel Sydney

Great location near circular quay and some positives: Views from the room and the top bar Room service - good quality Service in general - concierge was very good The hotel is very dated though, and needs some modernisation. We had breakfast included and this was very disappointing, in a small busy room which resembled more of a 3* resort and the food wasn’t good. Would recommend if you get a good deal for a good base to explore Sydney, but skip breakfast, there are so many great options outside of the hotel which are probably cheaper!

This issue has now finally been resolved, but only because I had to repeatedly chase, call, and push for action over several days. The problem was a pre-authorisation charge being taken from my account after I had already checked out and paid my full bill (which had been confirmed as $2800). This unexpected charge left me out of pocket and ultimately overdrawn. When I first called on Friday, I was not helped and was given incorrect information — I was told an email had been sent to my bank to resolve the issue, which my bank has since confirmed was not true. Despite providing screenshots as evidence, I was told the transaction could not be seen and that nothing could be done. I also had to ask several times to speak to a manager on Friday and was initially refused. Only when I insisted was I finally able to speak to one. I then had to call Carly back myself on Friday, as no follow-up occurred. After no action was taken over the weekend, I called again on Monday and requested to speak with a manager. I was again told no and advised to send an email instead. I reiterated that I wanted to speak to a manager and was refused again. Only after pushing further was I finally put through to a manager, and only then was any action taken. As a result of the delay and lack of support, I was left overdrawn all weekend, with payments being declined from my account. For a 5-star, world-renowned hotel, this is extremely disappointing. The lack of accountability, urgency, and basic customer care caused unnecessary stress and financial inconvenience.

My wife and I recently wrapped up a trip to Australia by spending the final three days at the Shangri_La in Sydney. I was looking for a hotel room that would provide high up views of Sydney Harbour with both the bridge and the Opera House. After checking out a number of hotels on line it seemed that the Shangri-La fit the bill and it certainly did. The hotel is already situated high above The Rocks area of Sydney, so getting a room on the 31st floor positioned us well above the harbour with views that we will never forget. Best of all the room has window seats that allow one to sit right beside the window with only the glass between you and the outside world. By paying for one of these top rated rooms you get access to the Club Room on the 30th floor where you can get breakfast and hors d'oeuvres which helps defray the costs a bit. As with every Shangri-La we have stayed at, the service is superb. The rooms are large as is the bathroom. The photos tell the story much better than I can present it.

Spectacular view. Great food. Blu Bar is amazing. Rooms are clean. Staff are friendly. Location is perfect. We were disappointed that the room's mini bar did not contain much to choose from and two years ago when we were also staying there the mini bar had the best cocktails, no couldn't even order cocktails as a dine in service. Complimentary breakfast was great, however we were disappointed with the complementary high tea, as all they serve is scones, I would change the complementary high tea to scone and tea.

We spent a weekend here with our family and found it a very comfortable stay. The room was supposed to have 2 double beds but had 2 king singles instead. Room service was great, very well priced and delicious food