Shangri-La Hotel Sydney

Although it looks very well located in the map be aware that it is on a very steep hill and coming back up it feels as if there are 100s of steps! My husband is not very mobile so it was a shock to find this when we wanted to walk down to the restaurants. Also this is a massive hotel so the rooms are nice but not much staff interaction. Our room overlooked the main road which wasn’t very exciting but they wanted quite a lot extra to upgrade to a nicer room. Do it if you can afford it! Last grumble is that the pool was tiny & full of kids. There were at least 6 or 7 messing about in the jacuzzi so we couldn’t get in there.

Modern, clean and comfortable hotel. Friendly and helpful staff with efficient check-in and check-out. A typical business hotel. Location is perfect for Circular Quay and the main attractions but be aware of quite short but steep walk back to the hotel.

First time staying at this hotel despite being a Sydney local. The location is fabulous, close to Circular Quay. Amazing vistas from the rooms and Horizon Club. True 5 star service, we encountered an issue with the originally assigned room. This was rectified by the team in the Horizon Club (Saskia I think?). Amazing customer service. Thank you. The Club was brilliant and worth the additional costs. Overall 10 out of 10 at this world class hotel.

Great Hotel and great views, but make sure you request and pay extra if you are going for the view of the Opera House or Bridge. I would not recommend for the elderly if they were walking to the Circular Quay and back it’s really really hilly and a struggle. . The only disappointing things were you could not book a seat at the rooftop bar even if you are staying at the Hotel . The second disappointment was the cocktails, my husband ordered a margarita and when it arrived in the glass small it was half full. Really disappointing. The Staff were really friendly.

Overall, I really didn’t like it at all. Compared to other hotels from the same chain, this one is truly quite poor. Generally, Shangri-La is a very luxurious brand, and all the places we’ve visited before have always looked amazing and very upscale. But here we were really disappointed. The room was very ordinary, with quite worn-out furniture. The windows couldn’t be opened at all. In fact, they didn’t have any rooms with opening windows, which was quite irritating. The check-in process also felt like a low-budget hotel in Las Vegas — huge queues, a very small lobby, extremely cramped. Another thing I didn’t like was You had to wait an awful long time just to get a table at breakfast , again very crowded and tight. The breakfast itself was good — there was a wide variety of food and I liked that — but the massive queues you had to stand in really ruined the experience. Everywhere was extremely cold because of the air conditioning. It was cold outside, but inside the rooms it was even colder. Another big disappointment was the pool — very small and narrow. There was strong wind coming from everywhere, almost like gusts or mini storms around the pool area. It was impossible to relax or stay there comfortably.the food was the only good thing and the stay.They have amazing tomato soup and staff is super polite and friendly. Overall, I really can’t say the hotel is anything special. Before this, we stayed at the Park Hyatt, and that room was many times better — nicer view, a balcony that could actually be opened. Compared to that, everything here was just awful, honestly. I would definitely never stay at this hotel again.