Shangri-La Hotel Sydney

This is a hotel we come back to a few times a year for a night or 2 away.. we live in Sydney. Past 2 times booked the option with the late check out of 4pm subject to availability. I understand that it can be busy but both times when we've asked.. staff have no idea and take a while to look up the offer.. then.. no... we can't..too busy. I suggest removing that offer as too much doubt. If guaranteed great.. but the subject to availability.... not a fan. Apart from that.. it's good. Staff at check in and lobby do all they can to avoid serving.. even when free.. I've left this feedback before and nothing has changed.. but we like the hotel and enjoy it for a get away from reality.

Perfection from check-in to check-out. Daily room service with explicit attention to detail. Polite and well manner team members. Highly recommend. Each time we stay, our experience is exemplary!

Stayed here for the night for my Birthday, from the moment I checked in the experience was amazing . The staff all went above and beyond to make me feel special. The staff even organised a special little birthday cake in my room , I didn't get myself a cake , this was just perfextm and they even wrote happy birthday Cassie with balloons on the window for me , I was beyond blown away with the experience and customer service. I stayed in a horizon club premiere harbour view room . The view was stunning 180 degree views of the harbour. I highly recommend this room. I had access to the horizon club lounge and the staff were all so wonderful. So accommodating and even though it got busy at times they still were attentive. I didn't join the lounge for evening canapes but I did have breakfast there. Everything was lovely . Thank you so much

Here now, we booked a darling harbour view room so expected a harbour view. We are now informed that they changed this description a while back so no view of either the harbour, bridge or opera house so it's definitely misleading as my travel company only booked it recently so it's still available to book. Hotel seems nice enough mind but didn't offer anything for the issue, not a great start to Sydney...if booking make sure you clarify this on your booking.

Great location Annoying service charge for every room service Rooms excellent Staff friendly and competent