Shangri-La Hotel Sydney

The hotel was excellent. The only problem is it's accessibility from the train station. If you have big suitcases, getting there by taxi or uber is the best choice. Online it shows a 8 minute walk from the train station to the hotel, but what it does not tell you is that walk is an uphill walk with several steps to climb to get there. So with big luggage that can be a challenge. Otherwise it was very good.

I stayed in the Darling Harbor Deluxe King room for a night and was glad I hadn't booked longer. Check-in at reception was great, I had arrived at 11 and was registered but was on hold for early check-in. Important to know that the required security deposit is different for transaction type, with card it's $145 (they didn't give a receipt for this transaction) but with cash its $400. Thankfully was notified an hour later and checked in, both staff members I had dealt with were quite efficient. The room was clean, disposable toiletries were provided, the aircon worked well, the bed was comfy and the view was also good. Under close examination however I noticed all visible damages to furniture. The main issue however was the badly insulated walls. I stayed in room 906 and the whole night there was this static sound coming from 907, sounded either like the tv full blast or someone filling up the bathtub. Whatever it was it went on past midnight and I could barely get sleep or watch the TV. For facilities the gym looked real decent with a lot of equipment and also quite spacious. The pool however is small and enclosed in the corner of the building, with crowded sun chairs on a small outdoor terrace for sunbathing. I then understood why they had a no recording policy in this area. For buffet breakfast prior visiting with little research I assumed breakfast was at altitudes, when in reality it's on the first floor, a far cry of a view then what most guests assume seeing posts online. Location was great but also has it's drawbacks of being located up a hill, so this might be a problem for some people as it's not as convenient as it may seem. General service was disappointing, not once during my stay had I walked in or out of the property did the door/lobby person ever greet me, they were noticeably selective with whom they greeted, not a true reflection of a 5 star property. Also the credit card security deposit took over a week to get refunded, only got actioned when I contacted them via email. The lady who also checked me out failed to mention anything regarding it. Overall this is the second ShangriLa property I've experienced similar issues, I'd recommend avoiding and booking something else if you really want something 5 star. Room: 2/5 Amenities: 3/5 Location: 3.5/5 Service: 2/5

Arrived at night after an 11 hour flight , the reception were not really welcoming or helpful . The room was clean and comfortable and there were drinks in the fridge and snacks. The bathroom had a bath and shower and was spacious , slippers and robes were good. Room service was good and good value. Staff in the restaurant were very pleasant The downside is the unreasonably large holding deposit that we have still not got back a week after leaving , I would have thought the hold would be taken off the day after i checked out and paid and they checked the room ??

Luxuary in Sydney CBD. Found my new favourite hotel for Sydney trips. Close to city and shops. Comfy room, massive decadent bed, views to die for and VIP treatment from the moment I walked in the lobby. Special mention to Dave at the lobby bar for his amazing service! and highly recommend the happy hour before heading up to the main bar.

The Horizon Club is always fabulous that I used to stay at this beautiful Shangri-La for several times especially during COVID-19. They acted like Psychologist, helped us to cope during Quarantine stays. Inside their ALTITUDE restaurant, one and only our HERO, Krijal is an exceptional manager — truly something special. He always treats us like no other: first class, VVIP++ every time. Raffa, Dariya, On, Sagar, and Alberto also went above and beyond to make us feel welcome and cheerful throughout the evening ✨. There were four of us 🇦🇺 my dad, Papa Adrian, Eric, Derryck, and myself &we had an absolutely amazing night. The food was outstanding, perfectly complemented by excellent wine pairing ♥️… dank u well.. A special thank you to Executive Sous-Chef Michele and his team, who delivered a fantastic dining experience from start to finish. Dank u well.. 🇳🇱 What a night to remember as we celebrated Christmas 2025 heading into the New Year 2026. Truly unforgettable. We will definitely be backkk 🔥