Shangri-La Hotel Sydney

Do not waste your money staying at this hotel

Great views but service lacking in areas . We booked this hotel for a very special birthday , it’s wasn’t our original choice but we changed our minds about a month before travel . It’s in a perfect location , the rooms could perhaps do with a bit of an update but it was clean and housekeeping was good . Our issue was service , we did pay for the executive floor but found this disappointing, it’s over subscribed and understaffed and to be honest breakfast wasn’t great - you are waiting some time for hot drinks and egg orders. It was worse at the cocktails and canapés as a lot of people use it as full board so if like us you don’t and you just want to call for a drink before dining out you may find there isn’t any seating . Another bit of a let down was the altitude restaurant - my husband booked this well in advance of our stay for my special birthday meal and requested a good table on the night we found our table was the closest to the noisy bar and our view was restricted . So our opinion is good location but in need of better customer service

The location is perfect and the view from the room (Deluxe Opera House City King Room) was beautiful! Room size was great and the room facilitated all amenities you needed. The bed with pillows was outstanding. However the room is starting to be a bit worn, but still well maintained and well cleaned. Another let down was the staff in the lobby/front desk who had more focus on the computers than greeting us when passing by. Would like a more personal experience when passing by. The bar on the top floor is a must with great view overlooking Sydney harbor and the opera house. The cocktails had a good standard. Would I have stayed here again. Yes, maybe. Would prefer an outdoor pool though.

We had a brilliant stay that exceeded our expectations. We had early check in and late check out that added to our experience. Large room with great views and also access to the Horizon Club. From the moment we arrived we were greeted by efficient friendly staff. We had afternoon tea [2-4pm] plus evening canapies [6-8pm]. It was my wife's birthday and it seemed that every staff member got the memo. Planning to repeat the experience at the next birthday. Special mention to Benjamen who was ultra friendly and made brilliant coffees. Thank you

We travelled to the Shanghai La from Ireland and from the time we arrived to the second we left the whole experience was wonderful. All the staff are all so friendly, helpful and kind. The rooms were spotless. The hotel was amazing all in all a great hotel. We’d a view of the Opera house(worth paying the extra money for it) we got to see fireworks every night from our room and look out at The Opera house every morning too.