Four Seasons Hotel Sydney

We enjoyed our stay at the Four Seasons Sydney and would happily return. The location is excellent and made it easy to get around the city and reach the main sites. We stayed in a suite because our adult son was travelling with us, and the extra space made a big difference. The sofa bed worked well and it was great having room to spread out. We also had access to the Executive Lounge, which added a lot of value. The lounge staff were a real highlight. They were friendly, attentive, and consistently polite. When they were available, service was excellent and they created a welcoming, well run space for breakfast and for evening drinks and canapés. At peak times, the lounge was busy and service was less consistent. We sometimes had to seek assistance rather than being approached. This felt less about effort and more about staffing levels. The team on shift worked hard and did the best they could. Our main frustration was on arrival. Our flight was delayed and we did not reach the hotel until after 12:30am. The front doors were locked and it took around two to three minutes before we were let in, despite multiple staff being visible at reception. Our son had checked in earlier and met us, so we were able to bypass reception and head straight to the room. Even so, no one greeted us, apologised for the delay at the door, or offered assistance once we were inside. The following morning we also had trouble reaching reception by phone. We could not get an answer, and concierge also could not get through. The room itself was lovely and the view was excellent, though the decor felt a little dated. The Executive Lounge was a good space, but the lounge chairs were stained, which was surprising. Overall, we are enjoying the Four Seasons product and will look to stay at Four Seasons during our future travels.

What a great hotel! The lobby is beautiful. The service was friendly and great. The concierge was helpful. We loved the bar off the lobby and the dining room served excellent meals. Room service was very quick, well done and delicious. It was such a fun place to stay! Our room? It was a little on the small side, but had nice views, was impeccably decorated, had a great bathroom and was spotlessly clean. Then, there was the location. It could not be better located . . . right across the street from the Circular Quay/Main Harbor. The Rocks nightlife area is a block away. The famed bridge is a few blocks beyond, and the Opera House is a fun 5-minute walk. The shopping district is an easy 2 or 3 blocks in the opposite direction. You absolutely could not ask for a better location. There were two slight negatives. First, the pool deck really feels like you are wedged up on a rooftop. We thought it might be a nice place to have a cocktail and view the skyline. For whatever reason, it has not been configured that way, although it seems to have spectacular potential. Our big criticism, though, is that we were there for 4 nights, over New Year’s Eve. It was our first visit to Sydney, and the NYE fireworks have been a bucket list item for us. Anyway, the Four Seasons charges a huge premium for their “New Year’s Eve” package. We obviously didn’t mind paying the premium BUT, other than the room, you didn’t actually GET anything for this “package.” We had absolutely no idea where to view the fireworks, how to get into the viewing area, what the program was like, what time to go, etc. etc. There were 1.1 million people there. It was mobbed. It would have been nice for the Four Seasons to have had a little guide for their NYE Package guests. At the very least, the concierge should have had a little tutorial, rather than just vaguely waving in the direction of the harbor.

This hotel was great from the beginning to end (and in-between). We arrived in Sydney at 6:30 am and got to the hotel about 60 minutes later; I had called for an early check-in but they could make no promises. When we arrived there was no room available (not surprising), but they told us we could store our suitcases and they would give us some key cards to get into the spa with its sauna, steam room, shower, changing rooms, and cold water! We took advantage and were able to freshen up and change clothes after the 16+ hour flight. This allowed us to get out and enjoy the neighborhood (more about that shortly). We finally got checked in and the room had nice city views. Comfy and plenty of place to unpack. The location is right near Circular Quay--lots of restaurants, touristy sites, shops, and the Opera House in the area. We ate at the restaurant which was very good. Breakfast buffet was wonderful; always had food restocked, coffee brought out quickly, and huge selection. Staff was helpful at all times and always friendly. Lots of "G'days!" This place is a little pricey, but well worth it for the location, the breakfast, and the fine experience provided by a staff that is obviously well-trained. Kudos to the Four Seasons!

I have never stayed at a Four Seasons hotel before but now it will be my first choice if this is the standard at all their properties. The room is fairly standard beige luxury but the views are amazing. Located right on Sydney Harbour, you are close to everything and many forms of transport. The bedding was luxurious and comfortable as is but there are also myriad choices to change the configuration to suit you. The bathroom has the typical hotel issue of limited spaces to hang your towel/bathrobe and the vanity is far too small to hold toiletries and dry clothes etc but this is similar at so many hotels that I won't hold it against them. The little touches on the bathroom amenities are lovely such as a silk scrunchie in the showercap box, extra floss/pliksters in the dental kit, large toothpaste. The room service is efficient and the food is really next level. Best french toast I have ever had and the avo toast is a very generous serving with perfectly cooked tomatoes. Little touches like ice water with every delivery, flowers for the table, extra sauces and condiments all make it feel like good value. The standout that will make me come back is the staff. Every single person in every single interaction was sincere, friendly and helpful. Nothing is too much trouble. The smiles seem so genuine. I hope that they are valued by management and enjoy their jobs because they are the making of this hotel. The Four Seasons app is a great idea and extremely useful for everything you need and questions are answered quickly. Five stars - can't wait to come back.

Whilst this hotel is in a great location it is soulless, impersonal and unfriendly. A very busy city centre hotel that closed its only and main bar all night on the second Thursday before Christmas! What about your high paying residents you clearly didn’t worry about them I guess you already had our money. We paid extra for a harbour view and must say the Concierge was very helpful and knowledgeable however I would choose a different hotel next time we visit. That probably says it all.