Four Seasons Hotel Sydney

We booked a two-night stay expecting the exceptional quality and service typically associated with the Four Seasons brand. Unfortunately, this property did not meet those expectations and falls far short of what one would expect from a five-star hotel. Check-in was delayed, and when we finally got to our room, it was smaller than expected and clearly in need of updates. The room had a persistent unpleasant smell and a dirty carpet—both signs of delayed maintenance. While the staff eventually addressed the odor so we could stay in the room, the initial condition was unacceptable. The food in the lounge was passable but not memorable, and breakfast was well below the Four Seasons' usual standard. We also requested extra pillows and blankets—something very basic—and while the bell person acknowledged our request, they never arrived. Additionally, there was no turndown service provided, even though we specifically requested it. When we asked to be moved to another room, the manager declined, offering no real solution beyond addressing the smell. The two stars in this review are for the convenient location and the eventual effort to resolve the odor issue. Otherwise, this stay did not reflect the luxury, attention to detail, or high service standards the Four Seasons brand promises. Disappointing overall.

Wonderful hotel with everything you could desire; great pool, gym with hammam and sauna (single sex not mixed) etc.. We stayed twice in 2 different rooms, each having spectacular views over harbour and morning sunsets…BUT the noise pollution in room 2514 is significantly above what is should be, we were woken up by noisy motorcycles, so remedial works are necessary to window insulation..

My recent stay at Four Seasons Hotel Sydney exceeded all expectations, thanks to the truly outstanding service. A special thank you to Ms. Tina and Mr. Nethan from the concierge desk—both were incredibly helpful and during our dining experience, the restaurant staff delivered impeccable service. A heartfelt thanks to Ms. Vaidai Joshi, whose hospitality, attentiveness. The food was fantastic, and it was the personalized service that truly stood out.

Excellent hotel. We stayed in one of the better suite offerings, and the service was pitch perfect. I really appreciated how they cater to families and went out of their way to ensure the comfort of the children. Highly recommended—I would definitely stay here again.

I spent a couple of nights here at the Four Seasons Sydney on my first trip to Australia . From the moment I set foot through the door I experienced nothing but kindness and a genuine willingness to look after guests on the part of the staff . After a very difficult journey I appreciated this immensely. My room was fabulous with an amazing view of the harbour and opera house . I even left the blind open at night to see the twinkling lights and the crescent moon and Venus over the opera house . The bed was the most comfortable ever and the pillows heavenly . Whilst in terms of interior design the hotel is not as modern or glamorous as some Four Seasons in other parts of the world , the price of rooms reflects that and I felt it was excellent value . I had a wonderful facial in the spa too from Sandy who was so lovely . The location is fantastic too . My thanks to everyone I encountered . I give you all 10/10 and would have no hesitation in staying here again