I read the negative reviews on this hotel and found they were just wrong. From checking in early (a 6am international flight arrival) to a fully occupied hotel, the staff were attentive and helpful. Organised our suite as soon as available for early checkin. The rooms are a bit older, but the harbour view more than makes up for it. I worked back into Asia from the suite, and the wifi was excellent. The hotel restaurant and bar are excellent. Highly recommend

We attended a wedding there last week. It is very popular there, with back to back events throughout the day. Stunning harbour views explains the popularity. Only problem is my camera doesn’t cope well with the backlighting, so my tip is, play around with your flash and iso before you go. I finally worked out how to fill in with the flash, but iPhone works fine though. Had a great reception in one of the ballrooms. Mitch and Oliver were fantastic, great service, as well as very knowledgeable about travelling, wine, etc. Definitely recommend.

This hotel has the most amazing location right in the middle of Sydney quay overlooking harbour. We were very lucky to get a room on the eighth floor, which had a spectacular view over the harbour itself The hotel is very modern and is apart hotel in style. We did not eat in the hotel and the bar of the hotel is shared with the public The room itself was a one bedroom suite, which was very large. However, it was in poor condition with chipped furniture, shabby decor, and an old-fashioned bathroom with worn out fittings. It’s a shame really, as when you look at the hotel beyond the room, it looks like it was only built six months ago

A very nice stay and a great location - minutes from the Opera House and the Rocks plus ferries right on the door step. We had a nice room over looking the Botanical Gardens and we could just see the Opera House. Downside if you are an Accor Member is that there is no Club Lounge.

I fail to believe that this hotel has a five star rating. At the very best, in my opinion would be a three star. We paid extra for a harbour view room, which was the most positive thing about our stay enabling us to watch our cruise ship arrive early the next morning. The carpet was extremely worn, to the point of being threadbare, and very ruched. Fixtures and fittings were tired. We arrived early, and our room was not ready, which we fully understand. Our suitcases were just left in the lobby area, at the front of the hotel, accessible to anyone. This is not acceptable for a so called 5 star property! If a full makeover was given, this could easily achieve a higher rating, as the views and location are excellent!