NH Collection Taormina

Great location, service, facilities and a stunning pool. Fabulous recommendation from a friend and so pleased we decided to change our booking and stay here. Thank you for a gorgeous week TH Collection Hotel!

We stayed in this hotel for 4 nights. We arrived with no luggage as it was lost between connecting flights. To top it I fell sick the next day with high fever and very sore throat. So you would think my husband and I shld be stressed out and feeling negative about the whole trip right? WRONG! How come? I'll tell you. It is all thanks to the warm hospitable compassionate reception and the personal service that overwhelmed us from the first minute we checked in. Starting with the door man all the way to the reception /check in counter, followed by the professional guest relation management run by the charming Marrina. 2 days with no luggage. The staff at the reception desk tirelessly kept trying to keep track of our bags. And that is not an easy job considering Alitalia's lack of information and updates. Sick with fever. The compassion and attention. I mean it felt like home, a loving home. The room? Beautiful well designed fully equipped room with a great view overlooking the sea and Taormina town. Breakfast. A wide variety of food to suit all types of diets. And what is impressive is the longer than usual breakfast hours. Yup! Wake up at your leisure. 5 amazing days at this hotel. The staff definitely made it worth the whole memory to be nothing but great and positive. I salute each and every member of the staff and the gracious General Manager who made an effort to meet us in person on the third day. But most of all we wish to give Martina a big shout out! 😊

This hotel is okay, but it didn't blow me away. Our room was absolutely tiny, which was disappointing. But what was most disconcerting was that the wardrobe and the coffee machine are located in the bathroom. I think this is really unhygienic, not to mention having to hang your expensive clothes in a steam-filled room. Besides that, the room was clean; housekeeping were good; and the bed was comfortable. The pool area is pleasant but small. I wouldn't call it a relaxing space however as the pool area overlooks the busy road outside which was very loud all day. Breakfast was a bit of a let down. The service was poor. One morning we were seated and another two couples arrived after us, had their orders taken and coffee served, all while we were waiting for our orders to be taken. I told the waiter we had been waiting and to be fair he dealt with it promptly but he was a little curt. The food selection was okay, although the yogurt selection was not to my taste. The scrambled eggs were too runny but again that's just my personal taste. We didn't try any of the other amenities. I have to say, however, that the hotel is in a great location. It just doesn't quite have that special factor you expect from a 5* hotel. I wouldn't stay here again, but I wouldn't necessarily deter other people from staying here if you're looking for a clean, functional, business-like hotel in a central location.

What an incredible hotel! It's beautiful clean decor is delightful. It's in a great location seconds away from the shops and restaurants. The spa and pool are lovely. But what makes this hotel really shine is their service. Each and every member of staff go out of their way to be helpful. Martina was kind enough to do something special to acknowledge my husbands birthday which was greatly appreciated. Massimiliano gave great service both at the stunning rooftop bar and at breakfast every morning. I could not recommend this hotel more. Thank you for a wonderful stay...

This was a beautiful hotel overlooking the cliff. It was in a perfect location, walking distance to restaurants, cafes, and stores. The rooftop is a must, amazing views! I was able to use the gym and also relaxed a couple of afternoons by the pool. Staff was excellent throughout the entire hotel. One staff member even went out of their way to give me my ear buds that I had left behind at the gym. The Front desk was exceptionally helpful. Overall fantastic hotel, would love to return one day!