El Monte Sagrado

When we first arrived the staff were right there to help us unload and find our way around and get checked in. One of the staff showed us around the grounds and our room, bungalow, It seemed nice, two bedrooms one on each end with a large common area in the center. We looked around the absolutely gorgeous grounds then went back to room and ac was not working it was burning up inside so we called and maintenance they told us it didn't have ac but did have ventilation fans that were not working. We left to eat and the fan was working when we got back we had to have a water faucet repaired and a shower door repaired. The televisions in the bedrooms and common area were all tiny and really hard to watch. My bedroom was fairly large and it had a 19 inch tv in a book case in the wall, worthless! We went to the bar and ate at the really high end restaurant. The drinks and food were good as were the staff, good service and friendly. The rest of our stay we ate at different places and used the shuttle which was great. The shuttle drivers were excellent. This is a good place to stay but needs a lot of maintenance and needs to be brought up to date, especially for the money you are going to spend here. This is not an inexpensive place to stay so everything should work perfectly.

After flying to Colorado Springs and staying at The Broadmoor for four days, my husband and I rented a car and drove to Taos and Santa Fe, New Mexico. Being first timers to New Mexico, we were in awe of the beautiful scenery we encountered on our way south. Taos was our first stop, and we were impressed with this small Southwest town. We made a stop at The Pueblo where native Americans have lived for over 1,000 years. It is a UNESCO heritage site. Our lodging for the night was at El Monte Segrado. We were treated wonderfully from the moment we pulled up. The parking attendants were extremely helpful and even volunteered to drive us to town if we wanted. After checking in, we were escorted to our large room appointed with Southwest furnishings and a fireplace. We had drinks looking at the gorgeous setting and took a walk around the property. After our long drive, dinner was at the hotel. The Sangria and Southwest entrees were excellent, as well as the service. The next day, we walked to town and visited the Kit Carson home and museum. The woman in charge was interesting and fun to talk to. Walking in the shops and having lunch at a balcony restaurant in the square made for a great afternoon. Thanks to the staff at the El Monte Segrado for a wonderful stay.

We had a wonderful stay here during the Christmas time. Our room had a fireplace and it was snowing outside. The place looked so beautiful in the snow. We enjoyed the hot tub in their indoor pool area. We had some difficulty with our dinner on Christmas Eve, but the waiter explained there was a staffing issue and comp-ed a large portion of our meal without us even making a fuss. We felt well taken care of and relaxed during our whole stay here. Oh also- loved that we were able to bring our dog with us!

My husband and I spent 4 wonderful nights here. Who ever designed this place should win an award!! The grounds are beautiful, the rooms very tastefully done, and the views outstanding. The staff could not have been nicer or more helpful. The indoor hot tub and salt water pool are a wonderful way to end the day.

We left our room, after paying for 1 Suite (The a Spanish Suite) & one other room. We left our room at approximately 10:30. The fees to stay here were not inexpensive. We had paid for our guests & paid much more than the service we have received from other "comparable" resorts, The suite was never serviced, the regular room was, we called the front desk at 5pm & requested service. After 4-5 phone calls & at least one hour later, the room was serviced! I would say that this is not a service problem but a management problem! We stay at 4-5 star hotels all over the world & have NEVER had such poor service. We kept getting the answer that they were really busy today! Not okay for us, as we spent 3 nights here. Wouldn't you think someone that was staying here at the type of rates we were being charged would at least have a clean room whe they returned 7 hours later? The grounds were beautiful but not enough to justify the lack of service. Don't stay here unless you get a DEAL! Definitely not worth it!! The people at the valet service were the only people that seems to be focused on service.