El Monte Sagrado

I'm not one to complain. In fact, this is my first review. I had a lovely stay. Beautiful property. The staff is first rate...they were also empathetic to my questioning of.... The dead fish floating in the tank. Sure, fish die, but night 2 - another dead fish. Why? Night 3 - another dead fish in the tank. A child cried to his Mother -"Mommy, Mommy! That fish isn't swimming!" The tank is murky and clearly not cared for, the fish gray and listless, but places like this should pride themselves on the smallest details. It's not welcoming to be greeted by dead fish prior to having a meal. Y'all need to do a bit better. Seriously - we get pet fish to care for as small children. It’s the starting point of having a pet. How bizarre

My husband and I had a long weekend at El Monte Sagrado and loved our stay. The place is simply beautiful and tranquil. The staff was highly accommodating (except the restaurant and bar seemed short staffed… all good as we weren’t in a huge hurry). Their private shuttle service was great except for our last night where we had to wait 45 minutes before they picked us up at our restaurant which was closing around us. We were told there was a large group of people attending weddings in town and that was the cause of the delay. It was a Sunday evening sooo likely shorter staffed? We had facials with Amara at the Living Well Spa and massages with Laurie. They were both amazing! And Winter Bear was highly accommodating!we will definitely be back!

We've been coming to EMS for over a decade. For many years it was our favorite hotel and we would go every year. We know that something changed with management or ownership that caused problems with the EMS. I keep reading the reviews hoping things would get better, and so we booked it with caution. I'm happy to report our stay was excellent. Let's go one area at a time 1. Service- We had a few issues and need help from the staff. They crushed it and took care of our problems promptly. It's the level of service we had come to expect in the 2010s. 2. Room- Clean, no dust etc (we had a dusty room two years ago). Some of the furniture is old. But I honestly could care less. If the coffee table has scratches on it that does not impact my enjoyment of the hotel. I don't understand the obsession with the furniture in some of the negative reviews. I did not have that experience. The bed was great, comfortable, and clean. 3. Grounds- EMS is one of the most beautiful resorts in Taos. The grounds are immaculate and if need something to do walking the grounds is a great way to spend time. 4. Location- Close to downtown. You could walk if you had to, but the hotel car is there. 5. Valet- Really helpful, fast and friendly. Final Takeaway- There is a lot of hate in the recent TA reviews for EMS. We had a less than stellar experience a few years ago, but this stay was everything we excepted and I am happy to report I think El Monte is close, very close, to being at its best.

My daughter had her wedding ceremony & reception this past weekend & we have been working with & coordinating with the Heritage Hotel Event Coordinator, Lila Arender for the past few months (short engagement) AND I CANNOT SAY ENOUGH ABOUT LILA & THE ENTIRE TEAM AT THE Taos El Monte Sagrado!! As the Mother-of-the-Bride I found Lila an absolute professional who was very warm, loving, extremely detailed-oriented and a GREAT COMMUNICATOR!!! The grounds, accommodations, all the support services were fantastic!!! As with any wedding there will be speed bumps, but Lila was responsive at every turn!!!! I cannot recommend El Monte Sagrado AND Lila more highly...and did I say she is based in Albuquerque??!! THANK YOU TO LILA & ALL THE EL MONTE SAGRADO TEAM for a Magical Wedding Weekend and Experience!!!

This hotel has really gone down. Our room was not available due to plumbing issues. Rented a king bed was given a queen. Left clothes by mistake in a drawer. The next day stopped by to pick it up. Somehow it disappeared. My first time staying there it was very nice. I was very disappointed this time.