Peppers Cradle Mountain Lodge

Stayed 2 nights. 1 king Billy Suite AUD1600/ per night and 1 Contemporary Spa Cabin AUD800/night!! NOT CHEAP by any standards BUT service in this resort is WANTING AT BEST!!!! from the regular front desk staff right up to the Manager, Sujan (not sure if name is rightly spelt). Totally aware before arrival that phone service and network service is not available BUT the phone in our room is ALSO NOT WORKING with no immediate resolution. Therefore, to communication with our family members in another room or to Make plans would require us to walk a fair distance! It would have been fairly “ acceptable “ if the staff … at least one… had been empathetic and apologetic for the situation, BUT NO!!! They all behaved super entitled and in my opinion leaning towards RUDE in ther response to our predicament. Breakfast was also very “ interesting.” Went over to Barista and asked if I can place a coffee order, she looked at me like I was speaking an alien language. Then a guy , came over to say, YOU ORDER FROM ME!! And since no one told us the order of things and we are all not telepaths, you can imagine my irritation! I almost lost it because not only did NONE of the staff at this Lodge ever smile but they are mostly RUDE!! I might have expected service like these from a 1-3* accommodation costing under aud 200 / night but for amount paid, IT IS APPALLING!! The room we stayed in , to be honest, was stunning. SADLY, the attitude of ALL the staff left a sour taste in our mouths. NO TO PEPPERS CRADLE MOUNTAIN LODGE unless and until staff are trained in hospitality and or a complete revamp in staffing!! Making guests feel welcome should not be a rocket science !!

We stayed in a family cabin for 3 nights and had a great stay. Mind you, it's a cabin but it was clean with a nice bathroom and shower. The food was fantastic and would finish our big days at the bar which was great. Also loved that we could do some hikes right from the lodge like the King Billy and Enchanted Walk Tracks. A special shout out to Senna at he spa who gave us some advicehat made a huge difference in our trip (switch our canyoneering day to the rainy day so we'd hike Cradle Mountain on the sunny day). This made a huge difference and wanted to say thank you!

We had the best cabin available at $1700 per night. I would recommend not to take this category of room as it doesn’t enhance the stay as the food, service and amenities are of course the same on offer at the lodge. The breakfast was so poor- no spinach, no avocado, badly cooked poached eggs, supermarket breads - nothing homemade and no sourdough. When my husband asked for a mug for his cappuccino he was told there are no mugs in the hotel. All staff were foreigners and from other industries other than hospitality it seemed and had not received proper training. So no Australian or Tasmanian hospitality. The one reception staff really had no idea how to speak to guests at the lodge. The highlight was the hiking and the night drive with the guide and other guests- we saw many animals in their habitats which was wonderful. But on returning to the lodge the main lounge was locked up so nothing to drink to warm up after the drive or have a night cap. All up its a three star hotel all up with an unbeatable location.

Thoroughly enjoyed our stay despite the rain. Room was comfortable and food was very tasty all staff were friendly and helpful. Loved seeing the wombats and other wildlife in their natural habitat. Only downsize was the phone reception and wifi issue but gives you a chance to have a break from the devices. We also enjoyed a few of the walks which we great and having the paths made it so easy

Cradle Mountain Lodge was great. Perfectly located to do day adventures and hikes in all directions. The lodge has boardwalks connecting the various buildings.