Peppers Cradle Mountain Lodge

Beautiful place to stay with a fine dining and tavern options for dinner. Spa was amazing! Rooms were nicely fitted out with a gas fire place. No tv/wifi in the rooms but I actually liked that! bring a book to enjoy the digital detox!

On a trip to Tasmania this was our little bit of luxury. Driving up to the resort it appeared out of the winter mist and didn't disappoint. Reception staff (Dorothy and Brendan) were welcoming, informative and could not have been more helpful. The main lodge is awesome, with a great Highland restaurant, private residents bar and comfortable lounge. Log fires burn to make a cheery atmosphere. Our lodge was quiet, we had a local visitor on the veranda, and well equipped. We had a spa lodge and the spa bath was perfect. The log fire kept burning and made the place cosy. Local wildlife is everywhere and if you fancy a trip go and feed the Tasmanian Devils at the local conservation centre. It snowed while we were there and this made the whole place magical. The trekking is great and the boardwalks make this location accessible to all. Can thoroughly recommend this location, with no wifi or TV in the lodges it means you can truly switch off from the world, kick back and relax while enjoying the great outdoors.

Stayed in Pencil Pine Lodge, a nice little discount through EB which included buffet breakfast and a bottle of sparkling (you need to choose the right room rate / special for this inclusion). Room exceeded expectations, spacious, clean, warm, nice views, private, comfy bed and chairs. Staff were great in all interactions, at reception, restaurant, bar and tavern. All well trained, polite, efficient, knowledgeable, attentive and friendly. Highland restaurant we loved, great ambience, nice wine cellar and dishes were delicious. Tavern was busier and more family oriented, more pub style food, but our one meal here exceeded expectations. Just remember where you are and what it takes to get staff and produce in when you start complaining about prices. Loved the open fires and couches to chill out in early evening. Lots of amazing walks to do direct from the lodge, or a short drive into the national park. Wonderful experience.

We stayed in the Pencil Pine Cabin (no balcony) in July 2017 for 2 nights. Their are a few walks direct from the hotel, making it a popular option and closest of Cradle Mountain's hotels to the park entrance. We were greeted after a long drive to Peppers by a Front Desk manager who clearly needs their Customer Service Certificate III updating or something. No "welcome to peppers cradle mountain" as the opening line, just asking for our name initially and then "I have some good news and bad news about your booking". Not the greatest first impression to make. First, a welcome. Then, a brief overview of dining options and how breakfast works etc. Then introduce the room will be ready as soon as it becomes available (without saying bad news) and invite them to take a refreshing sit in the lounge by the fire while they wait. It isn't brain science. Customer service 101. The room was lovely, but lacks some basics like TV and a bath in the bathroom. The bathroom was very dated, but apart from that we loved the room. The cabins are warm with gas heating which looks like a fireplace. Due to the fact there is no TV I was VERY surprised to learn they did not have a library. As my husband and I were there to mark our wedding anniversary/romantic getaway, we wouldn't have minded no TV had their been other options in the evening. But the lack of library with some decent books, magazines and newspapers really knocked me for six. At least there was WIFI in the main area, although it did not work well (probably because everyone is on it due to a lack of something to do after dinner!). Providing a better library and more range of board games and in better condition would probably ease congestion on the WIFI network and give guests in winter, when it gets dark by 5, something to do after dinner. Needless to say, I would never pay full price for this hotel. It is not worth $450 a night; we paid $350 for 2 nights, and I JUST felt okay about that, but anything more and I would have been more unhappy and possibly gotten a worse review. I would only recommend this to specialised clientele and will be advising my friends who work in a travel agency of the same.

As regular guests we now enjoy the quiet beauty of the area and the nice relaxed atmosphere of the main lodge, also your friendly staff. The fires were well tended in the main lodge and the breakfasts are always substantial with a very good selection of food.