Peppers Cradle Mountain Lodge

Location is great. But the staff and service are terrible. The man who checked us in was so disinterested and rude. No pleasantries; not even a ‘hi how are you’. Staff in the bistro were rude, throwing plates down on the table. Overall everyone was unhelpful, rude and clearly did not want to be there.

This is a must when visiting Tasmania...the walks are beautiful, air so fresh you wish you could bottle it. Unfortunately it is getting tired, a once fantastic hotel is now in need of some serious money being spent on it. It snowed when we were there which was fantastic but if we had not made friends with Lia one of the bar staff we would have frozen to death :) The food is sad but i guess that is not why you are there. The rooms are old but still ok, gas fire is warm and inviting and no TV's ! ! well done. Go but do not have high expectations.

The lodge is really well located within the park - 10/10 The lodge itself needs a major refit … have been going there for the last 10 years and it is now very run down, the main lodge looks tired and old. The rooms are okay have a 1970’s vibe to them .. the carpets are vey old need urgent looking at. Bathrooms are okay .. clean and spacious, but again old. The fireplace place in the room with the never ending supply of firewood was great, but please check for smoke leaks. Overall lodge and room facilities would be a 5/10 and this is being generous The food .. well the less said the better .. massive waits and very very average food. You do not expect gourmet meals, but you do expect a warm pizza, or a fresh salad. Breakfast was okay .. and perhaps would help take the rating to 4/10 The spa - I would give. 101/10 .. amazing facility and location and brilliant service.

Stayed as part of a large group of family and friends. And overall I’d say the mixed reviews this hotel gets is on the money and matches our experience. Check in was poor and to an extent quite badly managed. Very little information provided and one map for 4 cabins with 4 couples staying? Odd! On our second day We arrived for our booked breakfast to find it hadn’t been booked, even though we booked the previous night at reception. I asked to charge it to be told we hadn’t left a card to our room. I explained I had and was simply told I’d need to go and sort it with reception my self. So I went to reception and the girl simply looked up and said yes you have a card against your room?! I went back to the restaurant and was provided with a table…. No communication was had between the two staff members at all. Why am I, as the customer sorting this out? . Breakfast is ok for a buffet but given it is $40.00 the breads and pastries are basic and not on a par with other Peppers at all. If you drink tea enjoy the lukewarm water to make your tea! Our experience of staff at the hotel ranged from brilliant service, super helpful and friendly to couldn’t be bothered to help or offer any level of service. It really does range that much. As for the daily room service this was odd. Often a towel would be replaced sometimes not, coffee wasn’t replenished one day, the next it was… there was actually little in the way of service being offered and one of our party had to go to reception to get toilet paper as it hadn’t been replaced when finished! That’s a basic expectation and shouldn’t have happened. Overall the area is amazing, beautiful and well worth the visit. We loved exploring the area. In any other location this hotel probably wouldn’t survive, because the overall service is so unpredictable and competition is badly needed to sort out this hotel that could be really amazing. Management need to read the reviews, and take notice of the mixed nature of them. People are paying hard earned money to visit and frankly we wouldn’t choose to return based on our experience. The level of service doesn’t match the price point, it’s not on par with other Peppers Resorts and staff clearly aren’t well supported. In fact I felt sorry for those who were doing a good job in spite of colleagues with a more couldn’t care attitude.

The Lodge is located in the Cradle Mountain NP. Again it is in the high country so will be colder, wider and have less facilities that a coastal city. We stayed in a Suite and it was spacious, rustic and really comfortable. The hotel gets hammered with day trippers, however after they leave and before the next bus load arrives it is excellent. We stayed 3 nights and got up early to explore the park before the shuttle system commenced. It was an absolute highlight of our Tasmanian trip.