Peppers Cradle Mountain Lodge

The Lodge is the best location, just at the gates to the National park, with a few walks from within the property. It’s a bit tired and not 5 star hotel quality but the charm of the location, animals everywhere and the beautiful landscape outweigh that. Food at both restaurants was good with lovely staff. A very special place.

Location is amazing ,the 1 front desk staff member who checked us in fantastic.2 lunches at the bistro 2 Dinners at the restaurant well worth the dollars charged. The negatives that just linger in your mind saying! what was that i just experienced. "1 umbrella only" this is a rule which will not be broken , 3 people windy raining 2 degrees outside and a cabin up the back of the resort and only 1 umbrella, ask nicely its still a "NO" you cant borrow one they don't let you know that they are for sale in the store 30 metres away just a smile and a plain old NO rooms get one umbrella each. The rooms are dated as other guest state, i can live with it and did. The fire place is fun the spa bath is great the amenities offered are just OK. no WIFI no reception challenging and a bit of a surprise as it isn't mentioned in the booking proses. The main problem is the layout of the neighbours as each cabin is joined to another down the middle, meaning if they book you next to a family of 4 who squeeze into a 3 person max cabin you will hear everything. Staff acknowledged that the neighbour had booked for 2 adults only and should not have kids so that's why it was so loud. "Great" we have a reason to fix this situation, WRONG after the front desk employee walked into the back room to speak with management for 5 minutes the solution we got was, maybe you talk to the neighbour and if we can we will try and maybe speak with them but we cant promise anything will be done. Its hilarious and reviews mentioning the comparison to the faulty towers tv comedy are spot on. Mountains, animals, fireplaces and no peace and quiet ? The room service as in towel change, coffee / milk and water top up are like lotto, one day it happens the next day it doesn't, again when you call to mention it & get the wrong person at the desk you will feel like its your fault. Pre organised dinners for birthdays locked in on arrival just disappear so be warned you have to stay on top of your dinner reservations and have some back food in the cabin as these guys wont care. The price its way above what they should be charging but you are paying for the convenience of being so close to the bus stop into the mountains and the overall feel of the grounds are great, amazing walks right from the front office into the mountains, animals hopping around, its amazing. We had a great time at cradle mountain /devils at cradle and other places outside this hotel which overall saved our holidays from the above. But next time ill be staying close by the "information centre" in a self contained apartment making my own breakfast lunch and dinner. the bonus would be venturing down to this hotel and using their restaurant and bistro not relying on there hot and cold service and rooms. As for management, we as guests for 5 nights with several small issues that could have been quicky resolved don't know who you are which is the problem.

Before coming to Peppers Cradle Mountain Lodge I saw the negative reviews and was concerned about our stay. Our experience was phenomenal! I acknowledge that some parts of the resort need a refresh. Yes there are potholes, drive carefully. But all of this pales when you consider that you are in a National Park. The wildlife encounters were incredible! We saw wombats, pademelons and a Tassie devil family which resides underneath the reception area. There were plenty of cosy spots next to a log fire, friendly staff and decent food. We will definitely be back. This has been the highlight of our trip walking the trails around Cradle Mountain.

We had a great stay at the lodge and hope to return again one day. It’s perfectly positioned within a short walk of the national park. On top of that you have nature and more excellent walking trails right on your doorstep. Our room was cosy and comfortable with an ambient gas fireplace. The lodge is full of character. We enjoyed our meals and drinks by the big open fireplaces.

We were staying nearby and dropped in for a drink and dinner after a hard days walking as we had heard the bar had a great vibe and ‘happy hour’ drinks from 4-5pm which was also advertised on their website. Upon arrival we were told that there was no happy hour and despite stating same on the website we were told it was outdated. Bar staff suggested ‘ we’ take it up with the office in the morning. Nevertheless we purchased a couple of drinks asked for a couple of Coronas but they were sold out. We had a beer and left straight after. No complaints against the staff but they clearly had no clue and there was no acknowledgement for the outdated advertising.