Peppers Cradle Mountain Lodge

Most beautiful location however very frustrating to pay excessive food and accomodation rates when the standard is 3 star at best. The cabins are very rustic and comfortable. We had a revolting meal in their upmarket restaurant Highland. Breakfast is like a mosh pity yet still happy to charge $40/head. You simply don’t get value for money and I feel embarrassed for them running such a unique lodge and taking advantage of the international tourist and dollar. Their tavern is popular and typical pub food so after our poor experience at Highland we went there for pizza. The Highland meal cost over $300 for two courses and 4 glasses of wine. Never again

Everything was fantastic ! From the cabins to the Highlands restaurant, the spa, the setting, the service. We had the best 4 days stay we ever had in Australia. We felt like in paradise with all the animals, wallabies, pademelons, wombats, echidnaes grazing along the pathways between the cabins and the lodge. The breakfast buffet was also great with an incredible choice. The service was excellent, professional and friendly.

I agree with all that Betty Jess wrote on 29 January - but we were encouraged by the response of the GM . The young staff seem to have received some training as a result - and although they are not as knowledgable as one would expect from an expensive resort - they were polite and welcoming for our three night stay. Guests should be aware that end cabins ( cabins are grouped in fours ) have a small verandah which the inside cabins do not . WiFi was particularly annoying in this day and age - and make sure you avoid the breakfast rush !

We stayed here for one night. There is enough area to cover around the cabin by walking around for a day. We also squired on a 24 hour shuttle pass to go further to the dove lake etc. While both have their merits, it was too much for the day. We saw more wild life around the cabin - wombats, pademelons, wallabies. There are platypuses in the lake near the reception. The surrounding area was quite pleasant to walk around. Breakfast was decent. Tavern food was good for dinner. Accorplus discount for both. Cabin was warm and cosy. Had gas heater.

Great location, which is why it costs a lot. Positive things: The pond/lake - super exciting to see platypus and have the wombats come down to feed. Lots of wildlife just running over the place. We were lucky to have a lake view Some nice extras in the room, such as little shortbreads and some wine, plus water every day (the tap water is foul) Handy for the shuttle and a lot of great walks short and long straight from the hotel Negative things: The cabins are old, tired, uninsulated with big gaps under the doors and single glazing (it gets very cold, even in January). I thought they were marketed as ‘eco-cabins’. The tiled bathroom floors are freezing and the water pressure is weak. No heated towel rail Staffing. If you’re going to employ gapyear backpackers for a season, then give them a bit of training. None of the staff really gave a damn about anything. A lot of shoulder shrugging, ignoring requests, lack of engagement zero apologies for anything that went wrong. Breakfast is chaos - a lot of staff, with a poor barista manically trying to do all the orders, while the rest of the staff swanning around ignoring or forgetting requests. The layout is arcane and the bread is disgusting. The very expensive restaurant is an absolute rip-off. One of the worst meals we have had on our trip and the most expensive. How can you make such tasteless prawn cocktail. The salmon was over cooked and totally lacking in flavour, cos lettuce dripping in poor quality oil. Clearly the fish/seafood had spent a long time out of the water. The tavern is much better value, but a lot of fried stuff and little imagination, also pricey, as were the drinks We realise that this is a remote area, maybe there is limited bandwidth, but just having wifi in the lobby was poor, especially as the phone signal came and went with the wind. The owners really need to invest a bit in the property, especially the cabins, and the management need to understand that they are working in a service industry