Air conditioning not working. Staff unable to address the problem. Sad. Called and reported multiple times. Request to elevate the issue to the manager showed the manager was mia as well. Hotel not worthy of a five star rating. Eliminated from my future travels. Tuscany tourism now suspect.

The location is a dream , not far away from Florence in the Chianti Area, facilities are perfect. Rooms and the hotel are decorated with an amazing taste , it’s a country luxury experience. We had dinner at the Michelin star restaurant and we had the most incredible food ever ! Swimming pool and Spa are just perfect and are true retreat! Thanks to the amazing team .

One of the nicest, most beautiful hotels we've ever stayed at. Add a top notch, very friendly staff that could not have been more helpful and you have a winner. Every staff member we met was delightful. We definitely recommend and would be very happy to return. It was too chilly for the pool while we were there in early November, but the pool area is lovely. The La Torre Michelin starred restaurant was wonderful, and the Pavillion, more casual restaurant, was also very good. No complaints at all. I could see that this would also be a wonderful location for a wedding---

We arrived in Italy for our first time ever for our honeymoon, and this place was incredible. Unloaded our luggage for us immediately when we arrived, has a glass of prosecco at the door (or choice of water), checked in to a double upgrade which was a bi-level loft/suite. Their bottle of wine they craft on site was waiting for us, fruit on the table with chocolates, plus we received a bottle of champagne with two glasses not even 15 minutes in. It was just unbelievable. Then views, food, and service was immaculate and just left us speechless. We couldn't have been happier.

Staying here right now and I never right reviews but had to take a moment to write one for this AMAZING hotel. I don't know what to say but I will say that I love to stay at very nice hotels and have been fortunate to stay at many and this place is the best of the best!!!! I am WOWED!!! The staff is exceptional! So kind and attentive and yet, the place does not feel stuffy at all. I spent the day in my cozy joggers because it was raining and felt totally at ease at the restaurant, etc. Spa is superb! Food is incredible! Scenery can't be beat and room is incredible! Book here now!!!