The Peninsula Tokyo

Tremendous service from all of the staff and the location is great. However, the rooms still have fax machines and DVD players, so could do with a clear out, and the breakfasts were uninspiring.

The hospitality was excellent, and I had a very comfortable stay. When it comes to toilets and showers, Japan is the best.

We had an outstanding stay at Peninsula Tokyo. I love the decor, the views, but what really makes the property stand out is the food and the staff. We loved getting such a wonderful room service breakfast and the breakfast buffets at Peter. We loved Peter and Zuicho for dinner, the lobby for afternoon tea (which we had for dinner), and room service (which we had a few nights - lots of great options.) We swam in the pool multiple days. It just served as a great home for our family, a great base for our adventures in Tokyo. Any time we needed help the staff was there to respond quickly. I liked that we received what felt like Japanese hospitality - some other hotels employ a lot of people who are not actually from Japan. The Pen chat feature is awesome - it’s so convenient and the staff is so helpful! We used it to booked some great adventures via the concierge desk. Also…super spacious, and well thought-out rooms with huge closets and great sitting and dining areas. Just everything you want in a city property, great location where we could walk out right into areas with good shops and things to do. Highly recommend!

The Peninsula Tokyo was my first experience with the Peninsula brand, and it absolutely delivered. The standout feature of this hotel is, without question, the service. While every interaction with the hotel staff was warm and professional, the concierge team deserves special recognition. They assisted us with restaurant reservations, tickets, recommendations, and even secured a reservation at Bar Centifolia, one of Tokyo’s most sought-after bars. Their ability to make seemingly impossible bookings happen significantly elevated our stay. The location is exceptional. Situated in Marunouchi, directly across from the Imperial Palace gardens and within walking distance of Ginza, excellent restaurants, bars, shopping, and public transportation, it is difficult to imagine a better base for exploring Tokyo. The wellness facilities are another highlight. The pool and jacuzzi offer beautiful views over the city and the Imperial Palace area, creating a relaxing retreat after busy days of sightseeing. As for the hotel itself, it has a distinctly classic luxury feel. Some areas would certainly benefit from modernization, but rather than detracting from the experience, the timeless elegance became part of the charm. It felt like stepping into the golden age of luxury hospitality a sophisticated and refined atmosphere that is increasingly rare today. This stay left me genuinely excited to explore more Peninsula properties around the world. A wonderful first introduction to the brand and an easy recommendation for anyone visiting Tokyo.

Wonderful stay again at the best hotel in Tokyo. Very efficient concierge that handled all my restaurant reservations two months before I arrived. Excellent room reservations that handled my room requests via email until I had my perfect two rooms for me and my family. I want to commend the service by Anli, Gurung and Shin. Anli handed all my luggage and the items I had stored in the freezer of the hotel. Very well done. Gurung handled my check in of my second room very well and arranged all my requests. Shin welcomed me on my first night of arrival and every day after that and assisted me in bringing up my shopping daily. I will only stay at peninsula Tokyo! Am booking another stay here this August!