The Prince Park Tower Tokyo

We stayed one night at The Prince Park Tower Tokyo with my wife in an Executive Room and were extremely disappointed. The main reason we booked this category was because it was supposed to include complimentary access to the Spa & Fitness facilities, which otherwise are fully paid even in this so-called 5-star hotel. At check-in, we were even given a written notice clearly stating that Spa & Fitness access was included. However, the next morning, the staff refused us entry. When we went back to reception, they admitted it was a “mistake” and even tried to take back the paper mentioning the free access. Beyond this issue, the overall experience was terrible: very cold and unfriendly staff, an outdated hotel, dirty toilets on the B2 floor, and absolutely nowhere near 5-star standards. The breakfast was honestly the worst we have ever had: dry, tasteless, and barely edible. This was the worst experience of our entire trip to Japan, and honestly one of the worst hotel experiences we’ve ever had anywhere in the world. We would strongly discourage anyone from staying here for tourism. At best, it may be acceptable for a short business trip, but certainly not for a pleasant stay in Tokyo.

Had a fantastic stay at the Prince Park Tower Hotel Tokyo! The King Corner Room was absolutely excellent—spacious, beautifully designed, and incredibly comfortable. Waking up to that stunning view of Tokyo Tower was a real highlight, especially as it lights up at night. The 33rd floor restaurant was another standout feature, offering a great international buffet with a wide variety of high-quality options. The panoramic views over the city made dining there feel really special. The hotel itself was spotless and very well maintained, and the staff were friendly, professional, and always willing to help. The location is also ideal—set in a peaceful, green area yet still close enough to easily explore the rest of Tokyo. Facilities were top-notch, and the overall atmosphere felt both luxurious and relaxing. It’s the perfect place to unwind after a busy day in the city. Overall, a truly memorable stay with amazing views, excellent service, and great amenities. Would highly recommend and would definitely stay again!

What a hotel.. im absolutely in love. The views are UNMATCHED... l love hotels with views and this is in my top 5! The hotel is spotless, the service is above and beyond, and the experience is like no other.. its a bit pricey (I couldn't afford it the first time I visited Japan) but it's TOTALLY WORTH EVERY DOLLAR!!! And they have a Lawson downstairs inside the hotel..

I booked two rooms through Amex Travel approximately one month ago. One room was for my wife and me, and the second room was for my three children. The second room was specifically described as having two twin beds, a fold-out couch, and a balcony. We selected and paid for that room based on that description. Upon arrival, the fold-out couch was physically present in the room. However, when we asked housekeeping to prepare it, the front desk informed us that we would be charged an additional 19,000 yen per night to use the couch. This charge was never disclosed at the time of booking. More concerning, after housekeeping began preparing the couch, a front desk employee came to the room and instructed housekeeping to stop. We respectfully request that the fold-out couch be prepared immediately at no additional charge, consistent with the room description under which we booked. If the hotel refuses, please provide written confirmation of: • The basis for the additional charge • The room description the hotel believes applies to our reservation • The name and title of the manager handling this matter Thank you for your prompt attention to this issue.

I was a bit dissapointed at the lack of service upon arriving at the hotel. I had a very important mail sent to the hotel to which the staff was very dismissive when I asked for the mail. They simply said they did not receive it, and to check back again upon check in. I urgently needed the mail before check in, so I asked again for them to look for it, to which after a different staff actually started searching for it, then they found the mail with urgent mail worth 30,000 yen for my visit to Ghibli Museum at 1pm. Very Dissapointed even before checking in at the lack of initiative and care for some of the staff. - mike