This is train station has been beautifully restored, and is a very special place to stay! Everything and everyone at this hotel is amazing. So friendly and helpful, and completely professional, they all made us feel so welcome! It is also incredibly convenient for walking, and you can catch a train just about anywhere. I would absolutely recommend this hotel and look forward to returning!

Extraordinary experience, first time at an SLH. The location is steeped in history & can’t be beaten. The staff treat each guest beyond royalty. The attention to detail is beyond one’s imagination. Everyone must try this at least once & then of course, if possible, come back for more

Stayed at the Tokyo Station Hotel and couldn't have been more impressed. The service is excellent from the moment you get off the train with complimentary meet and greet to checkout. The location is unbeatable, right inside Tokyo Station with easy access to trains and walking distance to Ginza. The concierge team is the best in the city and helped me book many hard-to-get restaurants. Breakfast served in the stunning atrium was a highlight.

Amazing hotel to stay right in the middle of Tokyo. Luxurious hotel with the best breakfast choice in a beautiful setting - what a way to start the day. The spa facility is a joy to spend some time in for relaxing and refreshing. Top service on all fronts that haven’t seen elsewhere. A definite must experience!

The hotel is super conveniently located at the train station. They offer service to pick you up from the railway track when you take Narita express. For any other train you can forget it. We checked in rather late 2200 after our flight. Flying from Europe we were looking forward to get a quick check in and quick dinner. Well: check in was long. And restaurants were all closed. Also room service stopped at 2200… asking hotel staff for advice they looked a bit puzzled. So in the end we just decided to go to the old favorite McDonalds… The hotel itself charges for everything. We were with 5, but they didn’t put down an extra bed: extra charge. We asked for a 2 hour later check out: 200 euro… etc etc. Whilst staff is friendly, we can only say we were underwhelmed of price vs quality. Appx 1500 euro for one night and two rooms and no service seems a bit odd. Therefore for this price probably some other 5 star hotel offers better service and quality. Only thing you can not beat is the location.