The Tokyo Station Hotel

Convenient location with a perfect 10 service a great layout of world class bfast and historical relevance I wished o could stay longer

A very beautiful hotel full of history, which is a big plus if you like to stay in places with a story behind it. The staff were very helpful and accommodating. We are especially grateful to the concierge team led by Ms Marie Antoinette Mori, who helped us booked our special Omakase restaurant Yoshitake and gave us plenty of great recommendations for other Omakase restaurants. She even called around and managed to help us get a last minute appointment at VCA despite all online appointments being booked. We are deeply indebted to her service. We utilized the local delivery service to deliver our luggage from Hiroshima to Tokyo and the hotel were very accommodating to keep our luggage for a few days before we checked in. Tokyo station hotel also has an escort service where they meet you at the train platform you arrive at the Tokyo JR station, and they will help bring your luggage to the hotel for check in. We used this on check out where 2 staff members helped bring our luggage all the way to the Narita Express platform! Very thankful for this service as over-shopping resulted in us having many heavy luggage to roll around. The hotel room is beautiful, clean, adequately sized given Tokyo hotel rooms’ standards. They have pretty much all the amenities you need and if you can’t find it, just ask and it’ll be sent to you. We had complimentary daily breakfast as part of Hilton Honours (diamond), and first impressions were amazing. Lots of variety, seasonal dishes, mostly well executed and enjoyed by us. They were not kidding when they said they have 100+ options on offer. The desserts were a definite highlight! Bite sized and very well made! It was hard not to return for more. Such a positive change to other hotels where the desserts sometimes seem like an afterthought. The unfortunate issue is the menu doesn’t change much at all. So we had pretty much the same buffet for 5 mornings in a row, to the point we entertained the idea of going out for breakfast. There are 2-3 food options that they change alternate days, but even then we got bored of the offerings by the end of our stay. If anything, this would be the main reason I rate it 4 out of 5. I believe the breakfast buffet can be improved for longer staying guests. We decided to stay at Tokyo station as we felt it was a good central hub to visit all the other places we have in mind. Tokyo station hotel couldn’t be in a better spot given it is right above the JR Tokyo station with the subway just right next to it. We were very happy to be able to walk around the maze like Tokyo station trying out the restaurants and doing lots of shopping! It’s definitely a great alternative location to get your food and shopping fix if you don’t have the time to go to individual areas. Overall, a great stay, definitely very pricey, but looking at Tokyo hotel prices, they are on par or even slightly more affordable for the level of service they provide. Thank you for the wonderful stay.

Historic hotel on top of Tokyo Station. We loved our big beautiful room overlooking Marunouchi Square and the bathroom was spacious and well laid out. Loved the big bath after a busy day walking. We had two comfortable double beds with luxury pillows, sheets and covers (booked late and couldn’t get a king bed). Facilities at the hotel are excellent. We had breakfast each morning on Level 4 and it was perfect. Great selection of fresh quality food. Staff were absolutely lovely and helpful. Our room was immaculately maintained. Central location being on Tokyo Station so we caught many trains with ease including the Shinkansen. Was excellent after a long day to walk straight into our hotel from the station (though the station itself is massive and usually very busy). Cabs are right out the front if needed and we found cabs very reasonable. We would definitely stay here again.

One word for this hotel: fantastic! Excellent location and very convenient for everything. Even direct entrance from the station without going out. Very elegant rooms. Small but even large for Japanese standards. Room equipment perfect. There is everything. Advice: do not miss the breakfast. Extraordinary. Also the breakfast place wonderful: an attic a dozen meters high. Beautiful and well-organized gym. Great spa. Excellent staff.

The hotel is always excellent in its service and obviously convenient to all locations in the city and country. The rooms can be small for the price and sometimes you’ll have to climb stairs to get to the beds. But the incredibly attentive staff makes up for that. I always stay here when I’m in Tokyo.