The Tokyo Station Hotel

I highly recommend stay in this hotel. Staff is brilliant and they help with anything you need. The room we had stayed in was also very clean and modern which certainly was a plus, an all round excellent from myself but it was the level of customer service that won the high five from us

Beautiful property and exceptional staff. Mr. Takeshi Hirano,Chief Receptionist-Rooms Division, THE TOKYO STATION HOTEL took excellent care of us when we were concerned about construction outside/nearby our hotel room. Could not have asked for a nicer place to stay or to be treated any better. The height of professionalism, charm, class and grandeur. And great location. We loved our time there and will never forget it.

My husband and I took our first trip to Tokyo in August 2017 and we loved the Tokyo Station Hotel... both for the comfortable rooms that provided a very welcome respite from our incredible days of walking, but also for the remarkable customer service. We had a 24-hour travel day coming from Cleveland, Ohio. When had looked into taking a private car from Narita to the hotel because of the length of our travels, but it was cost prohibitive and we opted instead for the train. We knew that the hotel was located at/near the train station, but after a really long travel day, we were absolutely thrilled to see an actual internal door from the train station into the lobby of the hotel. We had arrived! High fives everywhere! As in many hotels, hostesses guide you to your room when you arrive. The hallways are the longest hallways I have seen in my entire life! It makes sense when you see the hotel as it is a very long building. Our room had a view out to the front plaza. Once we figured out the elevators and small lobbies that are midway through the building allow you access both as an entrance and exit to the hotel, it made the walk easier. We ordered room service one night and it was prompt and delicious. The rooms (at least ours) is small, but it is very well appointed. It was a little tricky trying to figure out where to put two large suitcases, and we did have to move one of them around both in the morning and again in the evening. I would prefer to eliminate the desk to make room for another suitcase. The bathroom is really big, and I was very excited about the shower. It was large, and had a multiple different types of shower heads (I liked the rainfall version from the ceiling), and it was one of the best bathrooms I have ever had at a hotel. So, that made up for the size of the room in my book. With all that being said, the highlight of the hotel was the customer service, and we are still talking about it. Most specifically, I had visited Mr. Tomonori Otsuka at the concierge desk with two questions. One... I wanted to go to a hibachi restaurant. He set us up with reservations of our choosing at a restaurant in the Ginza district for that evening. Secondly, and most impressive, Mr. Otsuka had emailed me with a confirmation about our dinner reservation, which meant that I had his email address. The next day, my husband and I were touring Tokyo and we had questions about something unrelated to that dinner reservation. We had purchased baseball tickets to see the Tokyo Yukalt Swallows baseball team, and were concerned about the rain, the refund policy and whether or not the game would be played. I wrote him a note to ask one simple question. That turned into him sending me updates throughout the day about the status of the game. Luckily, the game was played (yay!), but the experience was made so much better by knowing that someone was thinking about us, and making sure we had the most updated information. Top notch hotel... recommend it highly!

Lovely restored building,in an excellent location . Rooms are very well presented and very quiet- no noise to be heard which was great relief after a long flight. There is a good choice of places to eat both within the hotel and within the immediate local area ( all walkable - 5 minutes) . The hotel staff were amazing: polite, friendly, thoughtful, helpful: nothing was too much trouble. We felt they wanted you to have a great stay and made sure you received it. This is a wonderful hotel.

This is probably one of the best hotel I have visit around the world. I stayed here only for one night, but I wish I had stayed for more. The rooms are impeccable. I stayed in a normal double room and it was more than sufficient. Maybe, a bit on the smalll side though, but hotel rooms in Tokyo are rather small if you compare to other cities. Everything is neat and tidy and the bathroom is one of the best I have ever come along, perfect !. The breakfast area is really good and the variety is humongous. You will get everything you can imagine and if you can't find something that you like, they can probably get it for you. Just ask them. This is also one off the things that this hotel do so much better than other hotels- SERVICE. If you have a request or a problem with something- they fix it. I had a problem with a delivery of a portable router that I had ordered a few weeks ahead. So I talked to the concierge and she immediately rang the delivery company. 45 minutes later I had my package delivered to my room. This is what I call efficiency. The only thing I maybe have something to complain about is. If you get a room in the far end off the hotel, you will spend some time walking to and back from the lobby. Endless corridores!. I would highly recommend this hotel for anyone who appreciate tranquil sleep, perfekt service and super breakfast. It unfortunately comes with a rather hefty price though - it's not cheap to stay here.