SoHo Metropolitan Hotel

Even though I unfortunately couldn’t stay at Soho Hotel due to a severe snowstorm in Canada, I still want to leave a review—because the service and professionalism I received deserve recognition. From the very beginning, the team member I dealt with was extremely professional, proactive, and genuinely customer-oriented. They immediately understood the situation, handled everything with the right tone, and worked with me to reorganize the stay in the best possible way, taking into account the unexpected circumstances. In the end, I had to cancel my entire trip, but the support I received made a stressful situation much easier to manage. The only suggestion I would make is to introduce a WhatsApp customer service option. Many guests use it daily, and it would allow faster, more direct communication without relying only on email—especially when travel disruptions happen. Even without staying on property, I can confidently recommend Soho Hotel for its great service mindset, strong value for money, and central Toronto location.

Large sized room for a city centre hotel. Super bath room and Molton Brown toiletries. Staff were efficient and great location with lots on your door stop. Beware taxes when you check out! Added an additional x5 taxes equating to over 20% of the room cost making it very expensive for what it was

I really liked how this hotel looked, they had great food and great restuarants, and that this hotel is next to the CN Tower. This hotel has great service and everyone is nice here! I loved being here and O hope other people come here to stay!

I am from Buffalo NY and Toronto Canada is right around the corner from us. Me and my significant other went for my birthday weekend. SoHo hotel is one of the best hotels I have stayed. SoHo reminds me of a hotel I stayed at in Paris. The staff were so kind and so polite about a late check out. Whenever we go back to Toronto SoHo will always be our stay. Love it!!!!!

What a fantastic hotel! The service is exceptional, and the staff are extremely friendly — always greeting you with a smile. The rooms are spotless, beautifully designed, and the bed is incredibly comfortable. Amenities are top-notch, from the Molton Brown products to the cozy bathrobe. Breakfast is super tasty, and the coffees are fantastic. Wi-Fi is fast and reliable, and the check-in process was seamless, with patient and welcoming staff throughout. I’m here on a business trip and couldn’t have asked for a better place to stay. From the moment I arrived, everything has been excellent. I’m still here as I write this, checking out in the morning, and I’ve been thoroughly impressed. Highly recommend!