Toronto Don Valley Hotel & Suites

Contrary to many of these reviews, I had a great experience. Much nicer than a lot of Toronto hotels at the same price point and no issues with safety, comfort or service which is important to me as a solo female traveller. I enjoyed the restaurant downstairs and thought the food as very fairly priced. Would have loved to have used the pool, but there was a child screaming in it (which is in no way the hotel staff’s fault). Had to check out super early for work, but otherwise would have loved to stay longer and enjoy the amenities.

Access to the lobby and then into the rooms is very difficult. The ramps are outside of the main entrance and are not clearly marked. Restaurant is not accessible because of stairs unless you are prepared to go outside to use ramps. Although we ordered dinner through texting, it did not go through. Instructions were given on a card left in the room but apparently ordering is only available on the weekends. I had to make several trips to the restaurant to straighten this out. Staff were very helpful in trying to resolve our dinner issue. They were also quick to respond when our first room had no air conditioning. Pool area looked nice but again not easily accessible.

It grew on me but it is very dated and needs a deep clean. I don't care about the datedness of the place but the rooms could be cleaner. I had checked out and needed to return so I had 2 different rooms. Both rooms had mold looking spots in the bathtub tile and mirrors that weren't quite clean and the brown carpet didn't help. The bed linen and towels were clean and nice thick towels. Bathroom floors had radiant heat. We were there for a procedure at Sunnybrook Hospital and this is your best bet if you have to go to Sunnybrook. It is easy to get to the hotel from anywhere and easy commute to Sunnybrook Hospital. It is not luxury, it is just a tired hotel. The pool looks very cool with lots of natural light and there is also an outdoor pool for the warmer months. There is also a gym and a restaurant (only restaurant within walking distance). The property is off the road and quite private which is nice.

We arrived and checked in shortly after midnight, only to encounter multiple unacceptable issues that rendered the room unsafe and uninhabitable. Firstly, the heating system in the room was excessively loud, making it impossible to sleep. Secondly, there was a metal rod protruding from the bed frame, which caused injury to my wife’s leg This is a clear health and safety hazard. Thirdly, the wash basin in the bathroom had no proper drainage, as the stopper was stuck and could not be opened. One of the power socket in the bathroom was clearly burnt. These issues were immediately reported to the receptionist, Miss Sue, who attended the room but was unable to resolve them. She attempted to relocate us by showing us six different rooms across multiple floors; however, the heating systems in those rooms were even noisier. Instead of resting at 1:00 a.m., we were taken from floor to floor in search of a usable room, but none were suitable. I requested to speak with the duty manager to seek a resolution, including the possibility of a room upgrade, but was informed that no manager was available overnight and that the receptionist did not have the authority to make such decisions. We were told to wait until the morning. With no alternative available, we were forced to remain in the original room. We attempted to mitigate the safety risk by covering the exposed metal rod with a pillow, but we were unable to sleep at all due to the extreme noise. Turning off the heating was not an option, as the outside temperature was approximately -1°C. The following morning, I returned to reception expecting to speak with a manager, only to be informed that no manager would be available for 2 days. When I explained the situation to the receptionist named Einav, I was met with an extremely dismissive and unprofessional response. I was told, “you booked the cheapest room,” and that there was a sign outside indicating the building is due for demolition. These remarks were both inappropriate and unacceptable. When I raised concerns about the health and safety risks and mentioned the possibility of legal action, I was abruptly told, “I will stop you there,” and that she could no longer speak with me, advising me instead to contact head office. However, she refused to provide any contact details for the hotel’s head office. Given the circumstances, we had no option but to check out immediately. We requested a full refund and were told it would be processed via the booking agent. This experience was wholly unacceptable. As a result of this incident, we suffered physical injury, significant distress, and the loss of a full day of our holiday due to sleep deprivation and the need to urgently secure alternative accommodation at a much higher price due to last minute booking.

if you are traveling to the greater Toronto area and want to stay at a large, fantastic hotel -- stay at this one! it is Great -- its a bit on the older side, but in a genuinely classic way. the rooms are comfortable and clean -- our shower was great; our bed was really comfortable. it was not in the middle of town but easy enough to get to by car. the people working there were generous with their time -- never had us feeling rushed. easy, reasonably priced parking. but my favorite part was the little store -- it had nice stuff very fairly priced and the woman working there was helpful. the best part of whole experience was no one -- NO ONE, was pushy. we arrived a bit early -- and that wasnt a problem. the food was delicious by any standard -- not just hotel standards. the price was fair, reasonable -- solid! there is no better place around for the price. the single hassle was there were not microwaves in the room. but it didnt seem to matter to us because the food was so good and fresh and reasonably priced. no microwavable food would be that delicious