Toronto Don Valley Hotel & Suites

DO NOT STAY AT THIS HOTEL!!!!!! I booked this hotel’s family suit to get ready for the day of my wedding and to stay on my wedding night. I cannot begin to tell you how disgusting this place is! After checking in we reached the hallway to our room only to be greeted by garbage bags in the hallway and the strong smell of cigarette and cannabis smoke. Upon entering the room the odour was even stronger! When I complained to the front desk I was told that they cannot control what guests do. Considering it is illegal to smoke inside buildings in Ontario, I could only imagine what other laws this Hotel breaks. At some point something was sprayed in the hallway to mask the smell but all that did was make it smell like cheap air freshener on top of the smoke! When I complained again I was again told there was nothing that could be done In fact the staff at the front desk smirked at me as if this situation was amusing to him! This experience completely ruined the experience of preparing for my wedding and my wedding night. We felt as if we were sleeping in an ashtray. I was told I would get a full refund but I have not. This hotel is a hazard to anyone who stays in it health and safety!

DO NOT STAY HERE !!!!!! Absolutely the most disgusting, unhygienic, dirty, deplorable hotel I have ever experienced. Garbage in the halls, dirty rooms and common areas, cigarette smoke and cannabis odours everywhere. Stayed before a wedding and our wedding clothes stank the next day. When my sister called to complain, the manager said he couldn't control what guests do ?????? Um yes you can, it is a smoke free zone covered by a city by-law !!!!!! The manager then hung up on my sister. WOW !!!! Maybe he will take the complaint more seriously when we report him and the hotel to Toronto Public Health, yes, that is really how bad it was

This hotel was an absolute disappointment from the moment I walked in. The overall cleanliness was appalling – the lobby and entrance carpets were filthy, worn out, and the corporate logos were so faded and soiled they were barely recognizable. My room was no better: the carpets were grimy, the furniture felt decades old and dated, and the bathroom was disgusting – thick mold in the grout, a cracked and broken sink basin, and an overall feeling of neglect and dirt. Front-desk staff looked unkempt, wearing the same wrinkled casual clothes for at least two consecutive days, which didn’t exactly inspire confidence. The on-site restaurant served some of the worst food I’ve ever encountered in any hotel – genuinely inedible. Everything about this place felt tired, dirty, and poorly maintained. I strongly advise anyone considering this hotel to stay far away.

This was one of the worst hotels I have ever stayed in. It was filthy. Although the man at the front desk was kind and changed my room, (it was renovated but still dirty) I couldn’t wait to leave in the morning. There were hairs on the toilet and in the bathtub, the furniture was ripped and the floor probably hasn’t been cleaned in months. Unfortunately this was the hotel we had to stay at for a conference.

Hotel hasn't been updated since the 90s. Room was dingy, could barely open the sliding glass door. Bathroom was very dated and slimey. Carpet in the hall ways was musty and old. Went to the restaurant/ bar. The woman working there was rude and incompetent. 23 minutes for a menu. Just landed and had no choice. She got the order wrong and was down right rude when someone asked about the special deal. Had no idea how to enter it.