Toronto Don Valley Hotel & Suites

This hotel was an absolute disappointment from the moment I walked in. The overall cleanliness was appalling – the lobby and entrance carpets were filthy, worn out, and the corporate logos were so faded and soiled they were barely recognizable. My room was no better: the carpets were grimy, the furniture felt decades old and dated, and the bathroom was disgusting – thick mold in the grout, a cracked and broken sink basin, and an overall feeling of neglect and dirt. Front-desk staff looked unkempt, wearing the same wrinkled casual clothes for at least two consecutive days, which didn’t exactly inspire confidence. The on-site restaurant served some of the worst food I’ve ever encountered in any hotel – genuinely inedible. Everything about this place felt tired, dirty, and poorly maintained. I strongly advise anyone considering this hotel to stay far away.

This was one of the worst hotels I have ever stayed in. It was filthy. Although the man at the front desk was kind and changed my room, (it was renovated but still dirty) I couldn’t wait to leave in the morning. There were hairs on the toilet and in the bathtub, the furniture was ripped and the floor probably hasn’t been cleaned in months. Unfortunately this was the hotel we had to stay at for a conference.

Hotel hasn't been updated since the 90s. Room was dingy, could barely open the sliding glass door. Bathroom was very dated and slimey. Carpet in the hall ways was musty and old. Went to the restaurant/ bar. The woman working there was rude and incompetent. 23 minutes for a menu. Just landed and had no choice. She got the order wrong and was down right rude when someone asked about the special deal. Had no idea how to enter it.

I stayed at this hotel for 3 nights and 4 days. Unfortunately, my overall experience was very disappointing despite the good facilities. First, during my entire stay, I never received room cleaning service. I had to take my own trash out to the hallway and go to the front desk every day to request amenities. On the first day, the bathroom light was not working. Even though I reported it right away, it was only fixed on the third day. While the facility itself is as described — there is a pool, the room was clean, and the twin beds were large and comfortable — the service was nearly nonexistent. When I once requested amenities at the counter, one male staff member was polite and apologetic, which I appreciated. But aside from that, I cannot say I received any meaningful service. The most unacceptable issue was the $40 parking charge deducted from my deposit of $100 CAD. I did not have a car, and at check-in I clearly indicated “no vehicle” on the form that asked for license plate information. Yet, I was still charged $10 per day for parking. I called the hotel and explained this, and the staff admitted it seemed to be a mistake and promised to call me back — but no one ever did. I also followed up by email, and it has been over a week with no reply. This behavior shows that the hotel has no intention of addressing guest concerns. While I initially had no plan to take further action, the repeated unfair practices and lack of response have left me no choice but to file a consumer protection complaint with the province of Ontario. To summarize: the facilities are fine, the beds are comfortable, and the price is cheap. But do not expect any service, accountability, or proper handling of issues. If you are okay with that, you might still consider staying. Otherwise, I cannot recommend this hotel.

NOT ACCESSIBLE!! Do Not even consider this hotel if you have mobility issues. The restaurants, pools, and path of travel are not accessible and the hotel staff is not trained to meet the needs of people with disabilities. Even though I could not enter the hotel and move to my room with a clear path, or access the outdoor pool due to stairs, the manager was quite rude about my needs and refused to refund the portion of my unused stay when I had to switch hotels.