Trump International Hotel & Tower Toronto

We booked the Trump International Hotel and even when we contacted the hotel to add an extra night only 3 days prior to arrival we were not informed of the change of ownership. We chose the hotel based on information from their website and the tripadvisor reviews, if we had known about the change beforehand we would have cancelled and booked elsewhere. It was an important trip for us, our first long haul holiday since my husband's illness and we were treating ourselves, we flew 1st class and wanted a luxury hotel. Our stay was 28th July - 2nd August, the "transition period" as we found out. Check in was fine, they told us that the Spa was on 31st floor, that the restaurant was only open for breakfast up until 31st July (this was later extended to 2nd August) and the ground floor bar opened at 4pm. They also took an extra $150 per night for incidentals. Room looked lovely but proved to be missing a few things. Turndown service had already been but only left one bottle of water and chocolates. No minibar menu (we did request one but it never materialised), no book containing information about the hotel and no shower cap. Loved having the Nespresso machine. We used the bar for a nightcap on 29th July but was unable to charge it to the room because of the transition. When we returned to our room there was a letter explaining the restaurant closure as well as the Spa (closed until 5th August) but there was to be management cocktail evenings from 5 - 7pm on the evenings of 30th, 31st July and 1st August, which were nice, what it failed to say was that the bar would not be open at any other time. When we approached one of the many managers about this all we got was that it was due to the transition. Not very satisfactory. Our overall opinion was that there were far to many people walking round but not being very effective with only a handful of staff actually doing anything useful. Our room was cleaned and made up well and the servers in the bar were good. Also the person we dealt with on check-out was also good. He actually listened to our dissatisfactions and he offered us a free upgrade to a suite if we ever stayed at the hotel again. Apparentlly there is due to be yet another name change. The hotel location was good and we liked the room but we were very disappointed with the lack of information concerning what was happening with the hotel and its facilities and the lack of customer service while we were there.

We were looking for the Tramp hotel and didn't know it has a new name so it took us a while to find it with our car in downtown Toronto. once we found it we forgot all this mess! Adam, the receptionist was very nice and professional. he congratulated my life partner and myself for celebrating our anniversary and upgrades our room to a corner suite on the 19th floor. the room was huge and clean and the atmosphere was amazing. after the first night we didn't want to leave the room and get out of bed!! :-) Before we came back for our second night there, the made arranged the room, put a fancy Lindt chocolate ball next to our bed and turned on light jazz music. I travel a lot and use to stay in 4 and 5 stars hotel. I think it's the best out of all.

I visited Toronto with my 13 week son and wife. From check in to check out this was the best customer service I have seen in a hotel. Rooms and amenities at this hotel are externally well done, what made this stay the most rememberable was the personalized service. I look forward to many more stays in the future at this property in my travels.

We visited this hotel on the last two days of our trip in Toronto. Although the hotel lobby is not as big as we thought , the decoration is surely elegant and extravagant. We were upgraded to a suite which is very lucky thing. The overall experience is good and we can feel the friendliness of the staff. We asked a lot of questions regarding the room rate and the front desk lady did not show a slight impatience. A big thumb up for her. We did not have chance for eat in the hotel, which is a pity of the whole stay. Hope with the name change and management change, the quality of the hotel will keep the same. Good luck.

Between the name change from Trump International to Adelaide Hotel and entrance is on Adelaide street not Bay made it almost impossible to find the hotel. The hotel is in transition the day we came August first the bar was opening that night and the restaurant was open only for breakfast and lunch and the spa was closed. In 2018 the hotel will become a St. Regis so I would assume and hope they will update some of the furniture in the room. The sofa was hard as a rock and the mattress was very soft so some upgrades are needed. The staff was very well trained and very pleasant they were doing everything they could to make the transition as smooth as possible.