Savoia Excelsior Palace

Be Careful with "PRE- AUTHORIZATION" of your card! The Hotel has charged the full deposit amount, despite the fact that the entire price had been payed during Check-out. I have not received the deposit back after several weeks and the hotel is still not willing to issue a refund though confirming that the rooms were payed during check-out with an other card.... Very disappointing!

I booked 3 nights in the hotel, 2 nights were booked with my points from Starhotels loyalty scheme, the other night was a normal booking. It was my first time staying in this particular Starhotel. At check-in the lady only took from my credit card the city tax payment for first night which was a loyalty scheme booking. She said I would need to come to the hotel reception before 12.00 each day to get my room key-card extended for the next day, even though I would stay in the same room for the 3 nights. On the second day after breakfast I went to reception to get the key-card extended as requested but a different lady refused to do this since I didn't have my credit card with me (I don't usually take my credit card when having breakfast in a hotel). She said she would not extend the key-card beyond 12.30 that same day, seems she did not really trust me to pay for my booking/hotel stay. I went back to my room, a lady came to clean my room and when she was finished she took my key-card with her (you have to put the key-card into a slot inside door for the room lights to work). So now I was in my room but with no key-card at all..... I went to reception some time later to get my key-card extended, in fact replaced. I then discovered that the cleaning lady who had taken my original key card had come back and stuck it half-under, half-sticking out under my room door. This does not seem very secure since at that time the key-card was still active and could have been picked up by anyone walking along the corridor and used to enter my room. I still have 2 nights to stay in the hotel so who knows what will happen next....

Fabulous stay had a balcony overlooking the port and saw our ship arrive 10/10 stay lovely lobby with fabulous service! had a great stay! Would highly recommend for a pre cruise stay

Horrible hotel. The rooms are dirty and the rugs are all stained. This is a false advertisement in the photos. Do not book this hotel, you will be very disappointed.

Had a lovely, relaxing time at this hotel. Right in the centre, by the main square, overlooking the harbour. All the public rooms are spacious and elegant. The staff are welcoming and helpful. I had a room at the back of the hotel which was large, well appointed and quiet. It was spotlessly clean. The breakfasts were the best, great selection and attentive staff. I have 2 evening meals in the restaurant, both were delicious and the service was excellent. The atmosphere in the bar was friendly and relaxing with efficient and friendly staff. The concierge service was great, gave really good advice about what to see in Trieste and local ferries. A daily ferry goes to Miramir, which has a wonderful garden and castle to visit. Really enjoyed my time in Trieste at this wonderful hotel.