Excellent modern, cozy & luxury getaway. The ski in & out option is a big cherry on this cake. The hotel is great. Rooms are great. The food is great. Kids activities are a great way to have some family fun. But these 2 things keep taking us back: 1) The service - You will be treated like family the moment you step in until you step out. 2) The lounge, if you end up getting access to it, especially the Ritz brand champagne, which is only served in the lounge. Right at the intersection of these points: the service in the lounge. Frank Frank, who is in charge of the lounge is simply superb. He also works by the front desk and certainly a charm to the hotel. The lounge staff is great. We came across excellent ladies and gentlemen like Angela, Aiden & Udit, who strive hard to ensure your stay is super comfortable. The lounge is closed until summer and we can't wait for it to reopen. We have been visiting this hotel for a few years. Our experience had some ups and downs in the past, but it looks like they are making significant efforts to improve the service and we clearly experienced it throughout all our stays this past winter season. The down-side of staying at this location though is that you will get used to it :-)

This is our 5th stay at this hotel. We'd booked a 3-night stay that unfortunately fell on a weekend when the main highway to Tahoe from SF was closed due to a snow storm. We contacted Marriott and there was nothing they could do to help us but upon contacting the hotel directly, they were extremely understanding and were kind enough to move our reservation out by a day or two so that we could reach the hotel safely and have a wonderful stay skiing on soft powder snow! Our room was lovely and had a mountain view. They've refurbished the rooms since our last visit a few years ago. Our dinner at manzanita was a birthday celebration and every detail was perfection. Every single member of the staff from the check-in, concierge, restaurant, bell desk, and reception were all wonderful. During our last night our son became ill with a cough and could not sleep. When I called the front desk at midnight to inquire if there was any medicine available for purchase on the property, they sent someone up to our room with cough medicine which helped my son sleep and truly saved the day. Amazing service and every detail perfect. Impeccable, warm and kind service from everyone on the Ritz Carlton team - we'll definitely be back!

My wife and I stayed at this resort in '22 and decided to bring our 8 and 10 year boys for the first time. We were recognized for our Bonvoy Status (Titanium Elite) upon check in with bubbly and an incredible amenity in the room. They had pictures of our family on the coffee table and macaroons with my children's names on them! Bell Service was right on point, with my ski's being un-packed and sent directly to the Mountain Concierge. This service, as part of your resort fee, is unparalleled. You pick up your heated boots in the morning, while you are putting them on, they radio out to the ski guys who then lay out your equipment right on the snow to head down the hill! No carrying anything! Our children loved playing the pool, the hot tubs were hot and ready to go and the Smore's kits are a nice touch! They have added two brand new Top Golf Suites-we rented one for 1.5 hours and it was a blast. Great activity for the family without having to leave the resort. All of the food beverage outlets were on point-Cafe Blue, Manzanita, The Living Room, and Backyard Barbecue. We tried them all. The weekend breakfast buffet was a highlight. Our room was serviced twice a day by a great housekeeping staff. We also treated ourselves to a couples massage in the Highlands Spa. The room was amazing, staff was great and the amenities in the locker room are world class. What a great way to relax after a day of skiing. Lastly-this resort has definitely invested in using technology to make your stay better. By using the Bonvoy app chat feature, all of our needs were addressed immediately. You can also make amenity, spa, and dining reservations all through the app. I'll also address cost(because I see this in a lot of the reviews)-this is a mountain top resort that offers un-matched beauty, the best ski in/out location I have ever seen, a world class Spa, great food and exceptional service. Delivering all of that at 7,000 ft with one road in/out is not easy and is expensive. I felt that the cost absolutely was fair and equal to value provided. In summary-come on couple weekend or bring the family. This place has it all and you will not be disappointed!

We went to stay on property for a family birthday celebration and our annual ski trip. From the moment we arrived we were met with nothing short of professionalism and warm, personal greetings. Daniel Terrazas (front of house manager) went above and beyond to meet all our needs and make our stay a memorable one. Because of his personal attention to detail and commitment to customer service, we will most certainly be back! The restaurant choices were tasty, ski valet was most convenient and the property, lovely. We thank you Daniel, staff and the Ritz Carlton for a fantastic stay.

We came up just after they opened up the roads post winter storm. Everything was great from the bubbles at reception, the bellmen and valet. They accommodated our request for a double queen (originally a king with poolside view). We had spectacular view of the snowy trees. Service was impeccable, food was amazing, ski concierge was wonderful, hot tubs were hot and accessible despite the huge snowstorm they had just had (which had trapped most of their staff coming from Reno, so they had been short staffed, yet still managed to get things ready for their guests.). Turn down service with chocolates on the bed and zen music, and aromas therapy. They also keep their garage at temperature adequate for not needing to have diesel trucks sit and idle warm before being driven. Truly everything is well thought of and taken care of. Good job Ritz!! Can't wait to return. Did not get to try out their spa, but my friend who is a local and met up with us comes here often for the locals discount pass, and says they are wonderful! Looking forward to checking it out.