Rosewood Bermuda

My wife and I left the main hotel in order to dine at one of the Rosewood’s other on-site restaurants Sul Verde. It was less than a five minute shuttle ride to get there. We had a lovely dining experience, however the wait for the shuttle ride home was more than 45 minutes. The restaurant called 3 times and we called the hotel ourselves. A local Bermudian felt bad for us and even offered to leave the restaurant bar to drive us home. Transportation (or lack thereof) is a major issue at the Bermuda Rosewood!

My family (two adults, an infant, and a toddler) stayed in a one-bedroom Ocean View Suite for three nights. There were some lovely aspects of the property, but overall we left pretty disappointed, especially given the rates and what we expected from a Rosewood. Our room barely had a water view. It was on the corner of the first floor, and the view was almost entirely blocked by the pool and surrounding buildings. The suite was a good size, though, and we were able to fit one crib into a large closet in the bedroom and another in the living room. One nice benefit of being on the first floor of the main building (the lobby is on the second) was that we could walk directly out to the adults-only pool from our terrace. That was particularly helpful while our kids were napping, and the pool area was very quiet and peaceful. The beach was beautiful, with incredibly soft pink sand and stunning sunsets. The pools were also clean and nice. We appreciated the extra items provided in our room for the kids, and housekeeping was prompt and helpful. Unfortunately, the front desk staff were a completely different story. I’m not sure if they’re burnt out, poorly trained, or simply don’t care, but in our multiple interactions with them before and during our stay, we consistently received curt, cold, and unhelpful responses to perfectly reasonable questions and requests. “Can we have additional water in the room?” “Order it yourself through an app.” “Where are there running trails on the island?” “I’m not sure, I only know what’s on the property.” “Can you give us change so we can tip?” “We don’t have any cash.” It was honestly bizarre, especially for a hotel at this price point. We also overheard similar interactions with other guests while waiting at the front desk, so it wasn’t just us. Even simple requests felt like an inconvenience to them. Early check-in and late check-out were both denied. We arrived at 10:30am and, despite having booked through a travel advisor with early check-in benefits (subject to availability), were told our room wouldn’t be ready until 4pm. With a cranky toddler and an infant who both needed naps, this was particularly frustrating. We ended up spending several hours outside in the rain under umbrellas by the pool because there was nowhere else suitable for the kids to rest. We felt like displaced nomads. Obviously, we understand that hotels have policies and can’t always accommodate these requests, but the complete lack of flexibility or effort to help us find an alternative was disappointing. The same was true when we requested a late check-out. Service throughout the rest of the property was hit or miss. Some staff seemed completely disengaged, reading books or looking at their phones in front of guests and appearing less than interested in helping. Others were genuinely friendly and helpful. Troy, the doorman/bellman, was awesome and deserves a special mention. Unfortunately, there was very little consistency. Food was also hit or miss. Our best meals were at breakfast and the Beach Club. We had a few dishes at Sul Verde that were practically inedible, while others were fine. The hotel also has a policy that children under three eat free, which our toddler qualified for, but at every lunch and dinner we had to ask that his food charges be removed from the bill. Not a huge deal on its own, but another example of the lack of attention to detail. I had a massage at the spa, which was fine but nothing special. The facilities were pretty underwhelming. There’s a small steam room, an oddly designed pool, and a relaxation lounge that feels more like a cheap waiting room than a luxury spa. Definitely in need of an upgrade. The property itself is fairly spread out, and the hotel provides shuttles and golf carts to get around. We made use of both with our kids and stroller, and it was manageable, but not particularly convenient and required some extra logistics. Overall, the property really needs a refresh to justify its rates, both cosmetically and in terms of service. The rooms and facilities felt dated, with the exception of the gym, which has newer Technogym equipment. The beach and setting are beautiful, and there were certainly some staff members who went out of their way to be helpful, but the overall experience lacked the level of hospitality and attention to detail we expected. We’ve stayed at other luxury resorts, and this simply didn’t feel like it was operating at Rosewood standards. At these prices, I would expect a much more polished experience.

We absolutely love it there. Four years I. A row. We are going to take our adult children in September. Great beach. Great quiet pool and family pool. Great food.

We recently stayed at the Rosewood Bermuda as a summer beach vacation. We are typically stay at Four Seasons properties or similar, and I'd heard great things about the Rosewood and was excited to stay here. Unfortunately, our stay at the Rosewood Bermuda was a disappointment. While it bills itself as a 5 star hotel, it is definitely not. Considering room can run $1500 to $2000 per night, it is shocking the poor condition of many of the common areas. I'm surprised more guests don't complain. The hotel itself is set on a very large property made up of the hotel, a golf course and many private homes. It is a beautiful setting. I would describe it more of a golf resort than a beach resort. The hotels has two pools (one adult, one family) and a beach club that is a 10 minute drive by hotel shuttle. The adult pool is awkwardly set beside the building and lacks any food/beverage service. By early afternoon, most of the adult pool is in the shade of the building. Few people seem to use it, except for a quick dip. The family pool is better located, gets sunshine throughout the day, and was more utilized. The beach club has an adult pool and a family pool, along with chairs/umbrellas on the beach itself. There is also a restaurant at the beach club that is open to hotel and members of the resort. The beach club is a great setting, but totally inconvenient being so far from the main hotel building. The problem with the resort is that it is old and very poorly maintained. It may be because they have a poor hotel manager or because Rosewood refuses to make investments in the property. Examples: all of the white lounge chairs at the beach club pool are covered in black mildew. It's gross. It's baffling why they aren't cleaned properly or even replaced since they aren't high quality chairs to begin with. Cushions at the adult pool are worn out and misshapen, but aren't replaced. There are missing tiles in the pool borders and broken lights that just sit in pieces. They are such glaring problems that they must be purposely overlooked by management or staff. Further, there are basically no food/beverage servers at any of the pools or beach club. You have to get it yourself. It's not a huge inconvenience, but again not what you expect from a $1500/night 5 start hotel. On the positive side, the room we had was very nice, with a very comfortable bed, good linens and nice decor. The restaurants on the property had good food, with Sul Verde being a standout with excellent Italian food. Housekeeping service was good -- if you reminded them to come. We missed the first pass of housekeeping our first day, leaving our room around 10:30am, and they never came back. Again, not what you expect at a 5 star resort. We had a good stay by overlooking the maintenance shortfalls and enjoying the beautiful weather, but I would not return. We have stayed at similarly old Four Seasons properties, that may look a bit dated but are always very well maintained and with excellent service. And when I compare our stay at the Four Seasons Anguilla last year for a similar price, the Rosewood is just rundown with mediocre service. I had planned to book the Rosewood London on an upcoming stay, but now I'm not sure. What I thought was a luxury brand has been a huge disappointment in my experience.

Beautiful views and Beach…. But ready for a refresh. The pools snd beach club are really rub down. The pool chairs are covered in mold stains. The chairs and umbrellas don’t even match. The people working at the pool barely say hello. You need a towel or chair - you get it yourself. No background music. No ambience. Nothing. I sat for hours before someone offered me a drink. The trolley to the pool is a run down 20 year old van. You can’t help that the ride is long- but at least make it a nice ride. If this van were an uber you might reject the car. I can’t imagine people return when spending $1500 a night here. The common areas and pools feel like those of a run down condo building. Not those of a luxury resort. Side note - if you have any trouble with stairs - this is not the place for you.