Stayed here with my 3 siblings for 1 night. We booked a quad room and the front desk kindly upgraded us to a suite which was so lovely of them. Breakfast was continental style but they made cooked breakfast upon request. Easy walking access to the train station, main sights and shopping areas. Would definitely stay here again!

We arrived on a Sunday afternoon. There was no doorman, which you would expect in a 5* hotel, we had to go into the building to find somebody to get our luggage. A friendly receptionist gave us the key and indicated the winding way to our Junior Suite. Maybe these are Covid precautions. The room that is called Junior Suite is a simple double room with two chairs, and a bath room. Just not what one expects. There was no dinner service in the hotel on Sunday night. There was no rundown service in the evenings. Next day, the maids took the towels away but did not put new ones in the bathroom. We had to call for them. The Kleenex box was left empty, we had to call to replenish it. The housekeeping staff was really unfriendly and worked without masks. Soap and shampoo are presented in dispensers which should be changed from time to time. I did not dare to touch them during covid times. The mineral water we took from the minibar was not refilled. We had to call. And in a 5* hotel one gets a bottle of water besides the bed ! Breakfast was ok under the circumstances. On the first day it was self service (!) and on the second day a waitress brought from the buffet what you liked. The wifi connection was a disaster in our room at the end of the hallway. No connections. Really, not what I am used to of 5*. The reception staff was nice and helpful during the stay. The car was brought forward from the garage on time. The location is also pleasant, next to great restaurants on Piazza Solferino and close to piazza San Carlo.

The hotel is split in two buildings. Bit inconvenient to stay in building 2 if you want to go to lobby and restaurant. No smoking room that definitely had seen some tobacco. Hotel is dated, remembers me of the hotels 20-30 years ago (that were already old at that time). Location is very good. Breakfast is excellent. Staff is friendly. Will not stay there again

I'm sure once this may have been able to claim 5* but no longer, I only stayed one night 31/12 room only, I was given 233 in the adjacent wing Golden 2. At checkin I was just given the key and nothing mentioned about breakfast options or spa services etc. Cons: - Room was freezing - The lights were super complicated - No electric socket by the beds so had to plug phone in at desk. - The wifi in the room kept cutting out - One pillow full of lumpy foam - TV poor quality picture analogue channels not digital (this is 2020 not 1990) - Spa closed until 11am (checkout at 12) Pros: - Central location

I visited 6 years ago and stayed here as it was highly recommended. I didn't feel that it is now of the high standard it once was. Check in was quick but I wasn't given any info re breakfast etc. There was also no info at all in the room re this, sign in to WiFi etc. My room was in Golden Palace 2 which to be honest is a hike to your room as its in a separate building (through the shop, round the corner, take lift to first floor, follow the corridor across into the other building, take another lift to 3rd floor!). I had a standard double, which was small. Bed linen was tired looking (see picture) and not even a bottle of water was included. On a positive the bed was comfortable and room quiet. Breakfast was also very good.