The Oberoi Udaivilas, Udaipur

Wonderful Experience and lot of memories given by OBEROI UDAIVILAS team led by General Manager Mr. Mohit Malhotra and special mention for Mrs. Nairwita Basu (Front Office Manager) , Mr. Tilak Mehta (F&B Manager) And Harspreet Gulati (Butler) for ensuring pleasant stay. Memories Will Be Cherished For Long.

It was really a good experience and fantastic hospitality from all staff and would appreciate Ms Shaibi, to handle kids.

We came for lunch with our family. First and foremost, great hospitality and calmness in receiving guest. Such a great team and well created ecosystem. 2nd lovely food with authenticity maintained. Cant ask for more.. Thank you team Oberoi, looking forward to visit soon!!

It was our anniversary, and I chose Mewar by Vineet at The Oberoi Udaivilas expecting a memorable evening for my family. While the food, cocktails, and service inside the restaurant were exceptional, the events that followed dinner completely overshadowed the experience. At the time of booking, I clearly informed the reservations team that we were a family of three, including our 2-year-old daughter, and that we would need transportation back to Taj Lake Palace after dinner. I was assured that Oberoi could arrange the drop by boat until 10 PM and that there would be no charge if arranged by the hotel. Based on this assurance, we proceeded with our reservation. However, after dinner, we were escorted to the pier only to discover that no transportation had actually been arranged. What followed was not merely a communication failure—it became a serious safety concern. My wife, toddler, and I were left standing at a dark lakeside pier while staff tried to determine who was responsible for arranging our return. There was a boatman present who was capable of dropping us back. In fact, one of the guards himself acknowledged that it was unsafe to leave a family with a young child at the pier and requested the boatman to take us across. Yet, instead of helping, both the boatman and the guard disappeared from the area altogether, leaving the three of us completely alone. For several minutes, we stood unattended in darkness beside the lake with our toddler. Bats were flying low, there was no visible staff presence, and no one was available to guide, assist, or even reassure us. The most disappointing part was that the very people who had recognized the safety risk chose to walk away rather than ensure our safe return. Strangely, both the guard and boatman reappeared only after the Taj boat arrived to collect us—something my husband had independently arranged within minutes by calling Taj directly. This only reinforced the feeling that guest safety and accountability were not being treated with the seriousness they deserved. Operational mistakes can happen, and delays can be forgiven. What cannot be overlooked is abandoning guests—especially a family with a 2-year-old child—at an isolated, dark pier after acknowledging that the situation was unsafe. Luxury hospitality is defined not by grand properties or fine dining alone, but by how guests are cared for when things do not go according to plan. Mewar’s cuisine was outstanding, and our daughter thoroughly enjoyed the meal. Unfortunately, the negligence, lack of ownership, and disregard for our family’s safety at the end of the evening turned what should have been a cherished anniversary memory into a deeply disappointing experience.

The view of the city palace from the udaivilas grounds is mesemerising. we stayed in semi private pool rooms, where my kids had a gala time, the pool was clean and beautiful. There are beautiful peacocks all around the property. The staff is very accommodating and courteous. I stubbed my toe nail late at night, which was well attended to by the staff. A special mention to Harsh and Pulkit, they were a big help during our stay. Also, the jetty service provided by the property is very good, if you want a shortcut to explore the City Palace and old city market. Would definitely like to visit again.