The Oberoi Udaivilas, Udaipur

Our 2-day stay at The Oberoi Udaivilas was nothing short of magical. The serene surroundings, breathtaking and highly photogenic views, and the magnificent property with its vast expanse and multiple unique corners made every moment feel special. Every part of the hotel offers something different and beautiful, making it an experience in itself. The hospitality was truly out of this world, and the food was absolutely exquisite. A special mention to Parachi and the housekeeping team for ensuring everything was perfectly in place and for being available within minutes whenever needed. Suraj from Guest Services, who also attended to us at the restaurant, was extremely warm, attentive, and proactive, making each dining experience seamless. Heartfelt thanks to Kaushal for hosting our breakfast, lunch, and dinner so perfectly—remembering our preferences after the very first meal and paying attention to even the minutest recipe details. We are especially grateful to Sahil and Kabir for taking such wonderful care of our kids and managing them so well when we were not around—this truly allowed us to relax. The front desk team deserves appreciation for arranging an excellent room that enhanced our overall experience. Lastly, Prabhu ji at the security gate deserves a special mention for his constant smile and positive vibes that set the tone every time we entered or left the property. Overall, an unforgettable experience and highly recommended. We look forward to returning again.

Great location by the lake. The hotel is very beautiful and the rooms are well equipped, good size with a patio and a terrace with views over the manicured garden or direct access to pool. The restaurants offer generous and fine dishes. The staff are so helpful, kind and attentive. It has bin a pleasure to stay at this hotel.

We had the most amazing stay at the Udaivilas. All the 3 generations in our group loved our stay for the three nights we were here. They upgraded us to the rooms that had an outdoor pool, which was a treat. The staff at the front desk was polite and very professional. The manager at the restaurant during dinners offered something out of the menu for the kids, which was a great token. The morning yoga sessions were a delight and the kids also were busy doing activities on site. They did a very special (totally unexpected!) celebration for a landmark event for a member in our group. We are already planning another stay soon!

I stayed at Five Oberois during my stay in India - Oberoi Jaipur, Oberoi Agra, Oberoi Udaipur and Oberoi Mumbai. This was easily my favourite. Udaipur was probably my favourite city but this property was absolutely stunning. Situated in a private location on the banks of Lake Pichola, I enjoyed walking through the property so much. Just tranquil, peaceful and safe. I loved walking out to see the City Palace, Taj Palace and Lake Pichola views at sunset and at night. Got some stunning photos from the property. I stayed here for 4 nights. I arrived in a very bad way - I was suffering from the first day of food poisoning and I had travelled all day long through bus, then a plane, then another bus with my tour group from Jaipur. I was wasted by the time I got to the hotel and this hotel was the place where I recovered and rested. When I got to the hotel unfortunately I threw up everything and had some very bad effects from food poisoning which I will not go into. I had to change my bedsheets and the staff were so lovely and caring - they came and changed my sheets quickly, and then some staff came to check on me and offered me hot tea with freshly squeezed lemon juice and English honey and I was surprised I was not charged at all for this. They also offered me an on-site doctor if I needed it but luckily I did not. On the 2nd and 3rd nights I could eat a little more and the chef (Chef Radhika) and an assistant personally came to my room to take my food order. I want to especially mention PRADEEP FROM FRONT DESK RECEPTION. This lovely gentleman helped me get the white bread rolls baked from scratch that I was wanting so badly due to food poisoning and after being shut down by other staff (basically saying it was not available and they did not even offer to bake it or find it), Pradeep looked after me with great care.. read on - further detail below. The room I had was palatial and I loved it - probably my favourite room out of all the hotels I stayed at in India. I had stomach pains for three nights and on the first night I was in bed for a good 12 hours and this was the perfect peaceful retreat to recover. By the end of my stay, I was fully recovered and well and ready to move on to my next stop in India. I NEEDED THIS HOTEL! The security staff at the front (I think their names were Vijay and Prahba) were so very nice to me. Thank you. I also took a car service to Monsoon Palace and I did not get the driver's name but he was very helpful and brought me to the palace and back safe and sound and helped me navigate a very busy area where they were selling tickets to allay any confusion. I had to remove 1 star because there were a few things that I was not too thrilled about and offering a 5-star review means that everything was flawless, OR that most things were flawless bar a few minor things. However there were quite a number of things that I would have liked to see improvements on which caused me frustration, inconvenience and an unpleasant experience: 1. At the Oberoi Jaipur, I have to say the in-room dining team and chef looked after me much better. Whatever I wanted to eat, they baked it from scratch. They baked two fresh apple crumbles and white bread rolls (2 types). So, I expected the Oberoi Udaipur to provide the same consistent level of high-quality and accommodating service. Now bread rolls are not complicated. I bake them at home from scratch all the time. It is not hard. I found many hotels in India do not offer typical Western bread rolls. When I was sick, all I could eat was bananas and bread rolls and they did not have any and sent me greasy ones instead and did not offer to bake any for me. I am staying at the Oberoi. Not a 4-star or a standard 5-star hotel therefore I paid a lot to get the service I need when I need it. Only when someone at the front desk intervened and helped me and looked at what the hotel staff in the kitchen packed me for breakfast (dry pieces of inedible bread), did the chef offer to bake me the bread rolls I wanted. I was told by the staff member after he looked at what they packed me - "you can't eat this" and yes what I was given by whoever packed the breakfast box was deplorable - dry and stale. This is why I have to thank PRADEEP from the front reception desk. He helped get the white bread rolls I wanted after he heard my story. He was the most honest, pleasant young fellow. When I offered him a tip, he declined and said that it is against the hotel policy and he needs to place it in the group tipping kitty - how honest is that? I understand the Oberoi brand to be - give the customer whatever they ask for. Not here. Whoever was on the Whatsapp chat simply said "the bread rolls are currently unavailable".. with no solution or alternative. I do not regard this as good service. This is again the Oberoi. You give the customer what they want or find an alternative palatable solution - don't just turn them down and say no especially when I could not eat anything but bananas and bread. It should not be that I have to find another person who is willing to go above and beyond, like Pradeep to get what I need. All your staff should offer the same level of service. I knew it could be done - it just depended on who you were dealing with. I have to thank Chef Radhika for coming to my room the next evening and then making sure I got the bread I wanted - she ended up baking it for me along with preparing some other foods I wanted. Chef Vijit was on duty the following evening, and gave me a call to take my order, and he was exceptional too and baked me the bread I wanted, and when the bread came so hard that I could not eat it, he offered to re-bake it at midnight. Thanks Chef Vijit. 2. Doodh Toolah Boat Jetty problem - so, the hotel has a special boat service to take you to town and back. All you have to do is WhatsApp them 10 to 15 mins beforehand. However if you do not know where the private jetty is in town, which is INCREDIBLY HARD to find, you will be in a bit of trouble like me. I had done all my enquiries before I even left home. I knew the name of the boat jetty and the rough location - I even printed a map but you see, private jetties are not really published on Google maps and everything is an an 'approximate location'. The hotel could not offer me a map or any clear directions. When I got to the Doodh Toolah Boat Jetty, there were so many people there and the public boat jetty was also situated there. There are zero signs leading you to the The Oberoi private boat jetty. I could not find it. I am a very independent and experienced traveller who has gone around the world on my own to 50 countries in the last 2 decades - if I cannot find it, others have no chance. I messaged and called the hotel. I walked around in circles. Harshpreet from Concierge sent me instructions via Google Maps and it was wrong. She led me to the wrong place. I told her and then she did not know what to do and went away somewhere to find the correct instructions which I never got. Then I had to call the hotel again and they kept telling me to wait - no one could give me clear instructions on how to get to the jetty. It was incredibly time consuming and frustrating. Like a guessing game. I sent a photo of a jetty and all they did was reply via Whatsapp saying "this is not our jetty. Should you require directions or information about our jetty, please do not hesitate to ask". Well it doesn't take a rocket scientist to figure out I do not know - why are you not being proactive and GIVE ME THE INSTRUCTIONS. Clearly I do not know - don't just say this is not our jetty and then tell me to contact you if I don't know. which I clearly do not. What makes you think I will know if I got the wrong jetty in the photo - offer the instructions?! In the end the hotel were of ZERO help and I used my brain and a map to find the jetty located way off the main jetty area. Anyone else would not be able to find it. 3. Gym - I asked for the gym to be open longer until 1am on one final evening and the team on WhatsApp said they will make sure it will be. So I get there at 11pm and everything was shut, lights out. Not good. On top of that, the person responding to me called me SIR. So what makes you think every guest is a man? Such a backwards and antiquated mentality, not to mention disrespectful - not something expect at an Oberoi. They opened the gym after I complained. So overall yes a few problems during my 4-night stay but overall it was very pleasant and I would return.

lovely hotel, beautiful ambience and welcoming staff. Was very helpful with all the services. Was so delighted to be here