The Oberoi Udaivilas, Udaipur

Excellent Kids Take Care service! A special thanks to Shalu Gupta for being so kind, patient, and caring throughout our stay. She made the children feel comfortable and happy, and her dedication truly made our hotel experience even more enjoyable. Highly appreciated!

This will be our first visit to The Oberoi Udaivilas, and we’ve heard wonderful things about Ms. Shalu Gupta from other guests. If possible, we would be delighted if she could welcome us or show us around the property. We understand this depends on her availability, but it would truly make our first visit even more special. Thank you, and we look forward to experiencing your renowned hospitality.

From the moment we arrived, it was clear this was going to be a special stay — the team already knew us and had multiple lovely surprises waiting. Mr Ibrahim, the hotel manager, was fantastic throughout our stay, always present with genuine warmth and hospitality. Simran, our concierge, went above and beyond anything we could have imagined. She coordinated with our previous stay at Rajvilas to arrange a chocolate figurine featuring pictures of our family and kids, complete with a cricket stadium since our kids are cricket fans. Who does that? It truly left us speechless. Mr Mohit, the General Manager, was superb — he upgraded us to the best room possible, which took our kids' holiday to another level entirely. Every single person we interacted with made our stay feel amazing. The culinary experience was equally memorable. Chef Ayush prepared incredible off-menu dishes for us once we'd had our fill of Indian cuisine from earlier in the trip, constantly coming up with creative new options. Chef Radhika took wonderful care of our kids' meals — they adored her soups and Indian dishes. Mr Tilak, the F&B Manager, was warm and welcoming, and made sure our room service orders were always prompt and accurate. At Asmi Spa, Piu the therapist was outstanding, with great techniques throughout the session. The DIY scrub at the end was a fun, novel touch we hadn't experienced before. Our children had such an engaging, active time here that they're already asking to come back every year. The Oberoi Udaivilas doesn't just deliver luxury — it delivers genuine care and thoughtfulness that turns a stay into lasting family memories.

Have traveled to so many places over the years, this one is definitely one of the best stays ever! The entire staff made sure our stay was comfortable. Can’t wait to be back. If you are looking for great hospitality then this is the place to be at.

“Shalu Gupta did an outstanding job. Her professionalism, attention to detail, and dedication truly stood out. Thank you for the excellent service!”