The Oberoi Udaivilas, Udaipur

The room was beautiful with views of lush greenery and bougainvillea trees. Private pool looked gorgeous. The service was exceptional right from check in to day to day care of the room. We went for a special occasion and the staff spared no expense in making our time special. The hotel is well located, next to the lake, so you can take a boat to the city palace. The food at the restaurants was phenomenal, and the service continued to be personalised. Special mentions: - Pulkit - made our stay comfortable and convenient from the start with very thoughtful proactive suggestions including arranging for boat and auto to the city palace and late check out. - Soumya - always provided great food recommendations - Simran - helped us plan sightseeing - Lakshay - gave us a personal tour of the property - Kishan - he was our boating guy and took great pics for us - Suvojit - from housekeeping made our stay comfortable and left us thoughtful gifts

If luxury is the art of making guests feel seen, the Oberoi Udaivilas has mastered it completely

We recently stayed for one night at the Oberoi Udaivilas and it was a wonderful stay. From the moment we entered, we were impressed with the hospitality and the personal touch. Each member of the staff was warm and greeted us whenever we encountered them, and genuinely invested in making our stay comfortable. We were travelling with our 6 year old son, and great care and attention was shown by the hotel. From personalized treats to engaging activities and constant, warm interactions, they ensured that he was thoroughly engaged and entertained. The room had a veranda which then led to the pool, which was a magnificent feeling and the pool itself was excellent which our little one enjoyed the most. Overall it was a memorable stay!

Hi Oberoi Team, It was my anniversary and I booked dinner at your restaurant Mewar by Vineet. While I called in to book table for 3 (couple and 2 year old toddler) I clearly mentioned my purpose of dinner and asked if you can arrange for my drop at Lake Palace and also if it is chargeable. Reply from Oberoi reservation team was that yes, they can arrange my drop by boat only till 10 PM. After that, Taj will have to send their boat. If Oberoi arranges my drop, it is not chargeable. Now the dinner was over and your team had confusion which led to utter disappointment and turned my special dinner into a substandard experience. I had no problems if you wanted me to wait at reception for a longer duration, but keeping me waiting at the pier with no boat arrangement and guards running around to confirm whether Taj would send a boat was pathetic and scary for my toddler as it was dark and bats were flying low. How do you justify such a security lapse and miscommunication at your end? I called your front office number and nobody picked up. At the same time, my husband called Taj to send a boat and it hardly took 3 minutes to take us back to our hotel. I am so thankful that I did not book Oberoi for my stay if this dinner experience could scar my memory for a lifetime. Mewar’s food and cocktails were amazing. My baby enjoyed and loved every bit of it. However the vibe was cold. P.S. - My initial review on Tripadvisor was deleted due to account problem so, reposting it. While Tilak from your team did reach us to apologise and asked us to revisit for sundowner or dinner. I am surprised that you think my family's security is negotiable with a free drink or dinner? Since we are humans and mistakes/blunders happen. Please do not think otherwise when it comes to my family. Damage is done. Also your intentions to rectify it made it worse.

Excellent stay and good services overall. The rooms were perfectly maintained. A special thanks to Muba and Ravi from the housekeeping team for their prompt, polite, and exceptional service!"