Grand Hyatt Vail

We loved everything about our stay and would go back in a heart beat. We thoroughly enjoyed our terrace room and spending time in the evening next to our fire table and listening to the rushing creek. The pool, hot tub, sauna and cold plunges were awesome - such a great view and a fun way to pass the time with a tiny human! There were fun touches (like the s’mores night), the theater, the arcade, the little hang area by the market so we felt like there was plenty to do! Staff was really responsive - brought us an extra patio chair, answered my questions via text super quick. Once again, we really enjoyed our stay and would absolutely come back and stay again!

It was a good experience, and I look forward to coming back. Everything was in working order. I really enjoyed the sushi restaurant.

We attempted to check in to our room shortly after 4:00 PM, the hotel’s stated check-in time. Upon arrival, we were told there would be a 45-minute wait for our room. Despite the delay occurring after the official check-in time, no apology, explanation, or accommodation was offered. After waiting for over an hour, we returned to the front desk and were informed that it would be at least another 45 minutes before our room was ready. Again, there was no apology or acknowledgment of the inconvenience. At that point, our room was already more than two hours past the promised check-in time, and I was left wondering whether it was actually available at all. Ultimately, we left the hotel extremely dissatisfied with the level of customer service we received. For a hotel charging more than $400 per night, this experience was completely unacceptable. Delays can happen, but the lack of communication, accountability, and basic customer service was disappointing. Based on our experience, I would strongly discourage others from staying here.

This grand Hyatt do not have any activities for kids when there is no skiing. There is not even a play ground or swing/slides for little kids. There is only screen time like movies and arcades which I don’t want for kids. It’s tough to keep kids entertained in the small room. There is outdoor hot tub or pool In evenings but that’s filled mostly with couples or adults with drinks which I cannot take kids to.

Everything about my stay here was perfect! The room was beautiful, clean and very comfortable. The views, even from the bottom floor, were amazing and the staff is top tier!