Grand Hyatt Vail

My 5-year-old and I stayed at the hotel for my older daughter's gymnastics competition. We have been to Vail before, but it was our first time at the Hyatt. I was really impressed by the hotel, including the staff's courtesy, the room, and especially the in-room dining. Truly one of the best French Onion soups I've ever had. The hotel is really warm, and both kids are excited and looking forward to coming back again soon. Thank you for a great experience!

I would like the general manager to call me. Overall experience was some of the worst I've ever had...and I have been going to this resort since it was Vail Cascade...at least 20 years. 1. I have YET to hear back from Weston on my pearl earrings. 2. I was NOT told the parking rate and yet was charged $150. 3. Asked for a balcony...was not assigned one and then put in one with the absolute WORST view overlooking cars and a tent...tons of freeway noise. 3. Attitude of front desk worst in the business ( and no consistent message to the guests)....except for Kim, she was outstanding. 4. Service at pool, poor at best. 5. What exactly does a daily $60 resort fee get you when you are already paying $50 a day for SELF parking!!?? I travel about a week out of every month and this was by far the worst experience...and that was over TWO stays at the resort in two weeks.

We had my daughter's wedding reception and welcome party there and it was amazing! Everyone was so friendly and helpful. The property is beautiful and so many amenities. Highly recommend!

Great hotel but prepare to spend a lot of money to eat there. The hotel is beautiful, although some of the carpets have seen better days and should be replaced, specifically the elevators and carpets in the hallways. The food leaves a bit to be desired, as they screwed up my breakfast which needed to be gluten free. They brought wheat toast on top of the eggs despite telling the server, and you cannot just remove the bread and eat it. Also, small portions and so expensive! Also bought 2 tiny smoothies for my grandkids…like a 6 ounce cup, and that totaled $27 omg! Expect to pay super high prices for everything, like $7 for the bottled water in the room. I guess Vail caters to the super rich and not us regular folks.

Beautiful location. The pool is a perfect temperature to lounge in with a great view. The cold plunges and saunas are a nice new addition from last summer. They also added an arcade room that has a lot to offer.