Grand Hyatt Vail

Outstanding Hotel! We loved the ski-in/ski-out ! Very convenient. You're literally steps away from the chairlift. They also offer an onsite rental/storage and lift tickets as well. Its worth of the extra fee to stay in a room with a mountain view and creek view. Just beautiful and listening to the creek was very relaxing. You can sit outside on the deck with coffee, A great way to start the day. We did eat at Makoto's. Excellent service and fantastic food however, portions were very small and prices are extremely high so be prepared if you eat here. We will be back and highly recommend this hotel.

Hotel is awesome. Ski services are great and convenient. The prices for food and beverages is ridiculous. A glass of wine at the bar is literally almost thirty dollars. One glass! It’s just stupid.

Grand Hyatt in Vail provided an outstanding customer experience. They accommodated all of our requests with no hesitation (extra parking, late check out...) The shuttle service was convenient and fun.

I stayed earlier this month and arrived in the morning to use the private chair to ski before check in (love that by the way). When I tried to get a breakfast burrito from the marketplace I asked for no cheese as I am lactose intolerant. I ended up getting a burrito with no egg so brought it back. The staff told me “next time get your order right” so I had to walk away and go through the trouble of claiming a refund thru my credit card.

Before I checked in, went to the market to buy a breakfast burrito. The guy made it with no egg instead of no cheese as I requested. I brought it back and he said “next time get your order right” so I ended up walking away and getting a refund through my bank instead.