Grand Hyatt Vail

Great hotel, nice rooms and great staff! What really set you apart is your Valet staff. My husband asked for the rental car to be brought down so that he could leave for a meeting. When Ben went to get the car he wasn’t able to get in, he called my husband to make him aware of the situation. My husband got another ride, but while he was gone Ben took the time to google the problem, this being a hybrid rental car, we had no idea what the problem was. Ben was able to get in the car and restart the battery and get the car started again. Ben also kept my husband advised of progress while he was away. Ben certainly went above and beyond to help us out! Knowing Ben would not be working the day of our departure, he passed the car off to Christian and explained the process should the hybrid not start. Both of these young men went above and beyond to insure that we were safely on the road and headed to the airport on time!

One of best located luxury hotels in Vail! Right on the river with a spectacular infiniti pool! You can lie for hours and just listen to the water rushing by and enjoy the dramatic mountain side! The staff across the board is welcoming and warm! Food options are delicious and Makato is extra-ordinary Japanese cuisine. Throughout the hotel was updated and rooms/bathrooms impeccable. It features a quick 10-15min scenic walk to Lionshead alongside the river or a 15-20min walk to Vail village. A huge plus is the continuous shuttle service to both villages. A most memorable family vacation! Look forward to coming back in the winter for the attached Ski facility.

We loved everything about our stay and would go back in a heart beat. We thoroughly enjoyed our terrace room and spending time in the evening next to our fire table and listening to the rushing creek. The pool, hot tub, sauna and cold plunges were awesome - such a great view and a fun way to pass the time with a tiny human! There were fun touches (like the s’mores night), the theater, the arcade, the little hang area by the market so we felt like there was plenty to do! Staff was really responsive - brought us an extra patio chair, answered my questions via text super quick. Once again, we really enjoyed our stay and would absolutely come back and stay again!

It was a good experience, and I look forward to coming back. Everything was in working order. I really enjoyed the sushi restaurant.

We attempted to check in to our room shortly after 4:00 PM, the hotel’s stated check-in time. Upon arrival, we were told there would be a 45-minute wait for our room. Despite the delay occurring after the official check-in time, no apology, explanation, or accommodation was offered. After waiting for over an hour, we returned to the front desk and were informed that it would be at least another 45 minutes before our room was ready. Again, there was no apology or acknowledgment of the inconvenience. At that point, our room was already more than two hours past the promised check-in time, and I was left wondering whether it was actually available at all. Ultimately, we left the hotel extremely dissatisfied with the level of customer service we received. For a hotel charging more than $400 per night, this experience was completely unacceptable. Delays can happen, but the lack of communication, accountability, and basic customer service was disappointing. Based on our experience, I would strongly discourage others from staying here.