Grand Hyatt Vail

I stayed earlier this month and arrived in the morning to use the private chair to ski before check in (love that by the way). When I tried to get a breakfast burrito from the marketplace I asked for no cheese as I am lactose intolerant. I ended up getting a burrito with no egg so brought it back. The staff told me “next time get your order right” so I had to walk away and go through the trouble of claiming a refund thru my credit card.

Before I checked in, went to the market to buy a breakfast burrito. The guy made it with no egg instead of no cheese as I requested. I brought it back and he said “next time get your order right” so I ended up walking away and getting a refund through my bank instead.

Amazing resort, with incredible views, great food and activities, and excellent customer service. Kym at the Front Desk made us feel welcomed and valued during our stay at this resort, and all of the staff was very kind with top notch customer service! We would highly recommend this place to anyone, and we will certainly be back!

The resort is very nice. However, while I had a confirmed reservation for a Mountain View room in the main lodge, I was put in an area far away and had a terrible view. What made it worse, was the front desk staff were very rude when I asked for another room and said there was nothing they could do. Please be aware that even if you have a specific reservation, it may not be honored. Certainly disappointing when you’re paying $800 a night per room.

We come to the Grand Hyatt Vail every year as we always have a great experience, but this year was even better than usual! The Cascade Lift was open to ski out from, but the Simba trail was not open to ski back to the hotel on. This was not the hotel's fault, just the poor snow conditions so far this year in Colorado, but we were very impressed with the hotel shuttle to return from skiing to the hotel. We never had to wait more than a few minutes and there is live tracking so you can see where the shuttles are at any one time. In addition, we think the bedding was upgraded since last year, our room was immaculately clean with excellent temperature control, and the ski valet services were exemplary. We also thought the food, both in selection and quality, at both breakfast and dinner were even better than previously. The Grand Hyatt Vail doesn't just rely on having an amazing location, but also delivers amazing experiences with service, atmosphere, dining and amenities! Thank you for another amazing stay!