Grand Hyatt Vail

First, a very nice hotel with great rooms- tasteful, clean, functional, and comfortable. I really liked the layout and found the many outlets and placement of outlets convenient for laptop, phone charging, ironing- it just made sense. The bedding was very comfortable and it didn’t feel generic, and it wasn’t crazy colored modern- it felt relaxing. Pool area was beautiful and fitness room was exceptional. Staff was genuinely friendly. The only reason I didn’t give 5 stars is that it really should be a 4 star hotel. It lacks the high-end luxury of other 5 star hotels in the area. That doesn’t detract from the experience and it is priced appropriately but if you’re expecting a truly 5 star experience you may be disappointed. So it met and maybe exceeded expectations for the price point in the area, but not the expectations I have when I’m looking for a truly 5 star experience. And, unless you like Japanese/Sushi, the dining options are lackluster. That being said, I will definitely stay there again and would highly recommend.

Great hotel, experience and friendly staff. Location was ideal adjacent to Gore Creek trail taking you on scenic walk, run, bike to Lionshead and Vail Village. Quaint area for relaxation during off season with good restaurants and shops.

My 5-year-old and I stayed at the hotel for my older daughter's gymnastics competition. We have been to Vail before, but it was our first time at the Hyatt. I was really impressed by the hotel, including the staff's courtesy, the room, and especially the in-room dining. Truly one of the best French Onion soups I've ever had. The hotel is really warm, and both kids are excited and looking forward to coming back again soon. Thank you for a great experience!

I would like the general manager to call me. Overall experience was some of the worst I've ever had...and I have been going to this resort since it was Vail Cascade...at least 20 years. 1. I have YET to hear back from Weston on my pearl earrings. 2. I was NOT told the parking rate and yet was charged $150. 3. Asked for a balcony...was not assigned one and then put in one with the absolute WORST view overlooking cars and a tent...tons of freeway noise. 3. Attitude of front desk worst in the business ( and no consistent message to the guests)....except for Kim, she was outstanding. 4. Service at pool, poor at best. 5. What exactly does a daily $60 resort fee get you when you are already paying $50 a day for SELF parking!!?? I travel about a week out of every month and this was by far the worst experience...and that was over TWO stays at the resort in two weeks.

We had my daughter's wedding reception and welcome party there and it was amazing! Everyone was so friendly and helpful. The property is beautiful and so many amenities. Highly recommend!