Grand Hyatt Vail

I would like the general manager to call me. Overall experience was some of the worst I've ever had...and I have been going to this resort since it was Vail Cascade...at least 20 years. 1. I have YET to hear back from Weston on my pearl earrings. 2. I was NOT told the parking rate and yet was charged $150. 3. Asked for a balcony...was not assigned one and then put in one with the absolute WORST view overlooking cars and a tent...tons of freeway noise. 3. Attitude of front desk worst in the business ( and no consistent message to the guests)....except for Kim, she was outstanding. 4. Service at pool, poor at best. 5. What exactly does a daily $60 resort fee get you when you are already paying $50 a day for SELF parking!!?? I travel about a week out of every month and this was by far the worst experience...and that was over TWO stays at the resort in two weeks.

We had my daughter's wedding reception and welcome party there and it was amazing! Everyone was so friendly and helpful. The property is beautiful and so many amenities. Highly recommend!

Great hotel but prepare to spend a lot of money to eat there. The hotel is beautiful, although some of the carpets have seen better days and should be replaced, specifically the elevators and carpets in the hallways. The food leaves a bit to be desired, as they screwed up my breakfast which needed to be gluten free. They brought wheat toast on top of the eggs despite telling the server, and you cannot just remove the bread and eat it. Also, small portions and so expensive! Also bought 2 tiny smoothies for my grandkids…like a 6 ounce cup, and that totaled $27 omg! Expect to pay super high prices for everything, like $7 for the bottled water in the room. I guess Vail caters to the super rich and not us regular folks.

Beautiful location. The pool is a perfect temperature to lounge in with a great view. The cold plunges and saunas are a nice new addition from last summer. They also added an arcade room that has a lot to offer.

Firstly, we enjoyed our stay here and felt we got good value. We booked early and got a good rate, and as Hyatt Globalists, we used an upgrade certificate for the King Suite. Upon arrival, the man checking us in seemed keen to get rid of us as quickly as possible. No recognition of globalist status - no explanation of the property and its facilities - no explanation of globalist benefits. When I asked about breakfast it was like I was inconveniencing him. Not a good start. I get better welcomes at Hyatt Place properties. Disappointingly, but somewhat expected, we were allocated the Suite above the main entrance with a view of the parking lot and the noise of voices and car doors closing until late at night. We use earbuds so it wasn't a huge problem for us sleeping. Overall, we were happy with the room although Hyatt should be embarrassed that a 'Grand' Hyatt has furniture as worn as some of the pieces in this room (and I mean damaged worn, not classic aged worn). The room seemed mostly clean although there was a piece of candy in a wrapper at the side of one of the chairs. The bed was very comfortable and the shower was good, but the toilet would malfunction every 3rd flush or so, but just had to reset the handle to get it to fill the cistern. Gessner for breakfast was good at the weekends when they have the buffet, and ok when ordering off the menu. Avoid the supposed steel cut oats - they were terrible and tasted more like instant slop. Aside from the guy checking us in, all our other interactions with hotel staff were pleasant and friendly. We found the service in the restaurant to be good, and the shuttle drivers were all excellent. Speaking of - the continuous shuttle to Lionshead and Vail Villages is a great service. I think it runs every 20 minutes or so between 8am and 10pm. The pool we didn't use. It was usually full of kids, but we did utilize one of the hot tubs. A nice way to relax after a strenuous hike. The gym was reasonable, maybe a little small for a hotel of this size, but that being said, I never saw more than 5 people in there. The free guest laundry is a nice touch. Four machines/dryers and soap pods provided. Very useful on a 10 day trip. One oddity - the hotel has a movie theatre in an area that is reminiscent of a run down 80's mall. Just feels kind of deserted and eerie. Overall, nice hotel but not comparable to other Grand Hyatts I have stayed at. This one would not feel out of place with a Hyatt Regency branding. With that in mind though, at the right price, I would happily stay here again.