Grand Hyatt Vail

This resort was perfect from check in to check out. It was so simple to get to Vail Village with their complimentary shuttle. Their pool deck was picture perfect with a back drop of a mountain scene

Super unfortunate experience at this hotel. Before even getting to our room, we'd incurred $130 of fees on top of what we already paid for the booking. We paid for an upgraded room with a mountain view, which we did not receive, all of the towels in our room were stained, and we couldn't turn the AC down so it was quite hot in the day. We ate at the grill in the hotel and the food was not good, the wine was warm, and despite there only being three other tables in the restaurant, we had to continuously get up from our table to go get the waiter if we needed anything as they would not come back. The restaurant was also so hot that we had to move our food outside as we were both sweating. The food was not great either and we had to send back the steak because it was so overcooked. There was a wedding at the hotel during our stay which made the line in the lobby quite long at all times. Given that we were only there for 24 hours, we decided not to wait in the long line and call the hotel after to see if there was anything they could do to remedy our issues, they said no that we should have waited in the line and there was nothing they could do to help us.

The property is large but the location, grounds, atmosphere and decor is very nice, rooms were big and nicely appointed, very clean property and very quiet given the size of the hotel grounds. Great service from staff and was pleasantly surprised at how pleased we were with our overall experience.

Great hotel experience. Clean, safe, with exceptional amenities. Really enjoyed the hot tubs, pool, cold plunge, conference facilities, and the bar/food. Friendly and professional staff. Excellent conference experience. Highly recommend. Pit Martin

Amazing experience at this amazing hotel! The staff was so friendly and welcoming! Located at an amazing location where you can walk right out and access a trail! Room felt very luxurious! On site restaurants were so delicious! Definitely recommend staying here!