Hotel Rodavento

The installations are great and the room/tent was fantastic. However, be aware that they have transformed the place into a Summer camp until end of August so if you are planning on relaxing do not go there. I had teenagers yelling from 10:00 am until 13:00 (time at which I decided to leave as it was unbearable). It completely ruined the experience they sell you (relax, reconnect with yourself, spa, etc.) I couldn’t even read … There was a couple in the jacuzzi that also left due to the same reason. I hope the hotel is making good money because they are also loosing customers. The water circuit of the spa was also closed - which could have been an alternative I guess. But even from my room I could hear yelling so not sure how relaxing the spa would have been.

Totally overrated for the price. very bad service at the restaurant ,and they have exactly the same menu for dinner and for lunch. We were expecting much more for the price. You must be sure why are you choosing this location, the hotel has locations in the city.

It is hard to believe that after so many post-pandemic changes in the hospitality and hotel industries, Rodavento still holds a no cancellation policy, even with a long time heads up in advance. Zero attention nor care to guest service or experience.

This was the very best place to stay with kids. Plenty for kids and grownups to stay busy. A short 10 min taxi into Valle. We loved our time here. Definitely recommend. Amazing food and authentic Mexican experience. Not "American touristy" at all. If you speak Spanish even better here but not a necessity. If you have kids, don't doubt this option. I say "go!" We have 3 kids. Son age 9.5, and 2 daughters ages 13,14. Kids club for our son was clutch. Great experience all around. Such a fun and beautiful setting. Great food and drinks. Great settings for grown-ups to enjoy just as much.

I was robbed during my stay. There was no hot water in the room, so on our way to dinner (at the hotel’s restaurant) we asked the front desk to fix the issue. When we returned, I noted that money was missing from my wallet so I called the front desk to ask if someone entered the room to which they said no. When I mentioned that money was missing, the night manager came to the room with the maintenance person and both of them reaffirmed that nobody entered the room and that the boiler issue was fixed from the outside. I then asked to see the electronic record of room entrance. The record confirmed that someone entered to the room while we were at dinner. After this confirmation, the hotel manager told me that he will personally take care of the issue and that I would be reimbursed. Two weeks have passes since then with no response from management (after I followed up). I would not recommend staying here.