Grand Hotel Excelsior

Good hotel but definately needs modernisation and refurbishment. Very spacious and comfortable rooms. Room service really excellent with young ladies cleaning extremely good. Location is great for easy access to Valetta centre. Never mind the steep hill to get into town but it is only a short climb and hotel supplies free shuttle bus every 20 minutes both ways. More suited to able people! Very little information inside the hotel as to the services offered and internal restaurants, which are expensive but good. Not a lot of information regarding Valletta Would still recommend this hotel.

Currently staying here with friends for Christmas and new year. The hotel is beautiful. The rooms are lovely could be updated but clean and cleaned daily with everything you would need and very comfortable. The food on Christmas Day was stunning. The shuttle to take you up the hill is great. Reception staff and cleaning staff are lovely. Breakfast is nice. My biggest negative is the bar. We go to the bar and it takes forever to be acknowledged when you do get someone’s attention the service is very slow even when it’s quiet. We ordered drinks and waited 25 mins and had to remind them. I was the only person stood at bar with 2 staff and they never acknowledged me. However jordon the doorman is brilliant. All in all lovely but bar area disappointing.

The Hotel we were reccommended prior to going due to location. Have stayed previously at The Osborne in Valletta. Very slow check in and got the rooms wrong after booking. Outdated rooms and the facilities in rooms were very basic. The spa and sauna facilities were also chargeable where in most 5* hotels this is a given. The staff in all areas were helpful where possible, but dissapointed with the hotel and feel that the management need to review all areas in order to maintain 5*.

Booked double room, we allocated single beds. We advised to reception they simply advised we would have to make do as all rooms were allocated. Made attempts to push two single bedss together, although not the same. The most disappointing matter however is not this , it is the complete absence of response and customer respect when writing an email to the hotel, and the manager of the hotel. There’s is absolutely no way I would return to the hotel because there’s a complete lack of understanding of the cut. The booking was made in November 2024. A very poor hotel for the rating it tries to portray.

I stayed at Hotel Excelsior and it was an excellent experience. The food was delicious and generous, and they welcomed us with a drink upon arrival. My room was ready immediately, even though I arrived at 9 AM, which I really appreciated. The location is 10/10 — only a 5-minute walk from the main bus station. I also used the indoor pool; it was pleasant, though I think it could have been a bit warmer. Overall, the hotel truly deserves the 5 stars it has.