Grand Hotel Excelsior

Although it was a nice hotel i have given it 3 stars because of the shortcomings - we were in a superior deluxe twin with limited sea view. Good points Friendly staff Nice decor Nice pool area Nice breakfast Good shower Shuttle to the top of the hill but we waited half an our and we could walk it in 5 minutes we found out but if you have limited mobility it is useful Bad points Around the pool area all you could hear was so called music which was like a slowed down rave beat - dum, dum dum dum was all you could hear - we had to move to away from the pool to escape it . I had a word with a manager who said it was chill out music when it was the opposite , he did change it to jazz for a couple of days which was better but still with too much bass , then it changed back to dum dum dum dum again . It would be better with light classical or no music at all. The balcony light came on automatically and you couldn't turn it off , I rang reception and they said they couldn't turn it off and it would go off at 11pm which was wrong as it was still on approaching midnight . With a nice harbour view it is much better with the light off when sitting on the balcony. In addition to the above the curtains in our room 730 wouldn't stay closed so if going to bed before midnight it would be very light in the room and in the morning , luckily I had taken some pegs with me so we had to peg the curtains together - not what you expect from a 5 star hotel The hotel is badly in need of a paint The balcony is not safe to leave kids on alone due to a poor design - there is a sign to that effect on the door The plumbing was noisy in our room after flushing the toilet or running a tap Despite the annoying things above which could be easily fixed with a little effort we enjoyed our stay

Brilliant hotel , massive plus points , only thing giving a 4 is the check in . Yes we were early at 12 pm , but 40 mins to check in ( took 10 mins ) and then room ready at 3 ( fair enough) but another 20 minutes to get the room card after joining the queue again That’s it however , lovely staff, pool and pool bar great , bar in lobby nice not too expensive, breakfast was absolutely fantastic, quick service great choice, lovely room ( garden deluxe ) and impressive lobby . Great location for everything, brilliant city break with outlook over the sea , lots of steps but bus if not able . Would definitely return , please help that lovely reception team

Great hotel but is lacking in many areas. I visited here on a business trip for the Malta Fireworks Festival. Emailing in advance and informing them I was a travel agent and interested in touring the facilities during my stay so I could report back on the hotel to the several hundred agents in my team. This wasn’t even acknowledged which was a shame. Many hotels love to show off their rooms and facilities. Our experience. The hotel is in a great location, with exceptional staff and has an amazing outdoor pool area with stunning views over the bay, but thats where it ends. Whilst immaculately clean the hotel is very dated with old and broken furniture and fixtures and fittings. Many areas of the hotel and our room had a strange smell akin to Indian cooking. As previously stated the outdoor area and bar is lovely but lacks food or snack choices, four baguettes / sandwiches are all that’s offered and then these are pre made and if they run out or need something made to order you’re out of luck. No potato chips, olives, cheeses, fruit platters or any other light snacks, the hotel is missing a revenue stream here and we heard many people comment on this. The breakfast was OK with a fresh egg and omelette station but the remaining hot food was lukewarm at best, pastries were undercooked and coffee was just OK. Stay here for the location and outside space but don’t expect five star luxury. It’s

Impressive hotel with great staff. Not quite a 5 star as its a bit tired in places but was good value, everyone was super friendly and helpful. Free underground parking and good pools and location. 5 minute walk to Valletta, though it is a slight hill.

This good quality hotel by Valletta has large comfortable rooms with all the facilities you would like. including large Indoor and outdoor swimming pools. the staff are very friendly, and the hotel provides a regular shuttle bus up the hill to Valletta town.