Grand Hotel Excelsior

Location was excellent. Facilities were superb. Shuttle bus was a bonas for elderly customers. Staff were friendly and couldn't do enough for you. Rooms were fine (looking a little dated) hence the refurb next February. Wouldn't hesitate to return.

Stayed for a week in September. First room smelled damp and even sheets felt a little damp. Spoke with Sabrina on reception and she managed to switch our rooms. The second room was bigger and very comfortable (thank you Sabrina) Location was great and breakfast good. All staff were helpful. Main niggle for me was being a coeliac there was no gf beer at the bar.

Lovely location with very nice accommodation and gracious staff. A couple wrinkles: spent 3 nights in part because of advertised convenient shuttle service every 20 minutes or so up the rather daunting hill from the hotel to the city main. Of the 3. “available’ shuttles, one day only one was operating.. the other days no shuttle available. A first class hotel would have had a pre-loaded plan including renting a van or 2 to cover that amenity. N we cut, while nicely appointed, the rooms are woefully dated. The house electric system have the torturous plug system and maybe one outlet per room (if needed or not). Very difficult to charge one’s cell. Needs immediate updating. The restaurant was certainly adequate (thank goodness as moving our party of 10 into town sans shuttle was tricky).

A bit wary of travelling to after reading some of the reviews here. Check in was quick and efficient as was checkout. Housekeeping was a hit or a miss- had to ask to get room done one day. Room was lovely and spacious. Nice bathroom. Breakfast was buffet and could have been hotter. Staff slow to clear tables. Admiral and tiki both good for evening meals. With relaxing atmosphere. Hotel nice and central- had shuttle bus to town centre. Definitely in need of refurbishment. Will I be back? Unsure.

Great location to stay to get around the island with the bus station 10 minutes walk. Hotel in need of updating very dark decor. Quite noisy hammering and banging early 6am ish on a couple of mornings. Quite noisy at breakfast time and a lot of pushing by other guests. We were amused one evening when we were enjoying a drink by the poolside watching some ladies enjoying their drinks whilst floating in the main pool, ice bucket was on the side. A glass(plastic as it turned out)was left on the edge of the small pool. We pointed this out to the security guard as he walked by picking up the ice bucket from the side of the main pool, his reply.. 'I only pick up glass'. We did pick up this plastic glass, it look untidy and handed it in to the bar when we handed our plastic glasses in too.