Grand Hotel Excelsior

Brilliant hotel , massive plus points , only thing giving a 4 is the check in . Yes we were early at 12 pm , but 40 mins to check in ( took 10 mins ) and then room ready at 3 ( fair enough) but another 20 minutes to get the room card after joining the queue again That’s it however , lovely staff, pool and pool bar great , bar in lobby nice not too expensive, breakfast was absolutely fantastic, quick service great choice, lovely room ( garden deluxe ) and impressive lobby . Great location for everything, brilliant city break with outlook over the sea , lots of steps but bus if not able . Would definitely return , please help that lovely reception team

Great hotel but is lacking in many areas. I visited here on a business trip for the Malta Fireworks Festival. Emailing in advance and informing them I was a travel agent and interested in touring the facilities during my stay so I could report back on the hotel to the several hundred agents in my team. This wasn’t even acknowledged which was a shame. Many hotels love to show off their rooms and facilities. Our experience. The hotel is in a great location, with exceptional staff and has an amazing outdoor pool area with stunning views over the bay, but thats where it ends. Whilst immaculately clean the hotel is very dated with old and broken furniture and fixtures and fittings. Many areas of the hotel and our room had a strange smell akin to Indian cooking. As previously stated the outdoor area and bar is lovely but lacks food or snack choices, four baguettes / sandwiches are all that’s offered and then these are pre made and if they run out or need something made to order you’re out of luck. No potato chips, olives, cheeses, fruit platters or any other light snacks, the hotel is missing a revenue stream here and we heard many people comment on this. The breakfast was OK with a fresh egg and omelette station but the remaining hot food was lukewarm at best, pastries were undercooked and coffee was just OK. Stay here for the location and outside space but don’t expect five star luxury. It’s

Impressive hotel with great staff. Not quite a 5 star as its a bit tired in places but was good value, everyone was super friendly and helpful. Free underground parking and good pools and location. 5 minute walk to Valletta, though it is a slight hill.

This good quality hotel by Valletta has large comfortable rooms with all the facilities you would like. including large Indoor and outdoor swimming pools. the staff are very friendly, and the hotel provides a regular shuttle bus up the hill to Valletta town.

The hotel is in a great location within 5/10 minutes walking to Valetta and the bus station but there are a lot of steps so maybe not great if you have walking difficulties, there is a shuttle bus but we didn't use it. The entrance to the hotel looks very good and the superior room we had with a side sea view was spacious with a big balcony and bathroom and although comfortable and clean the hotel is showing signs of wear and tear. It certainly isn't 5*. The staff were helpful and polite. We were bed and breakfast and although there appeared to be lots of choice it was the same every day. The juice was watered down, the hot breakfast was luke warm, not hot. We only went to the outdoor pool area a couple of times, it is in a lovely location overlooking the harbour but again it is tired and needs a lot of money spent on it, the shower area around the pool wasn't nice at all. On one occasion a guest informed a member of staff that some boys were climbing over the fence, he shrugged his shoulders totally uninterested, it was only when another guest asked to speak to their manager that they did something, I don't know if it was a language barrier but it was worrying that they weren't concerned. We did enjoy our stay but I think that money needs to be spent to bring it up to a decent standard.