Grand Hotel Excelsior

First impressions were good. Grand entrance, attractive reception area, bar with good views over the bay. Only one staff member on reception so a longer wait than is appropriate for a 5* hotel. Room large and comfortable, but quite dated.. Furniture clearly well used but beds clean and comfortable. Disappointing bathroom - very dated, shower curtain rail had a very unattractive build up of limescale and overall appearance was somewhat grubby. Toilet did not flush properly which we reported (to guest relations, the guy on reception was still alone and busy) but this was resolved whilst we were out at dinner. Restaurants have good views, but breakfast room is very tourist-grade, busy, queues, average quality food in a buffet restaurant but poor fruit juices (more orange squash than juice). Staff service best described as sloppy. Maybe some of this is due to the Christmas and New Year high level of occupancy? Good location for accessing the city (a few minutes walk). Overall we enjoyed our stay but we felt it didn’t live up to its 5* grading.

We have stayed at the Excelsior Malta many times. This time we decided to go during Christmas and at the same time to celebrate our anniversary. The hotel and our room were beautifully decorated for the occasion. Staff was very friendly, food was excellent and we will definitely return!

I booked a return visit to this hotel as a surprise trip to celebrate my husbands birthday. From check in and throughout our stay all the staff we met were friendly and helpful. Our room was spacious and very comfortable, and was cleaned well each day. Breakfast was good and plenty of choices available. Orange juice wasn't to our liking but think fresh orange juice can be provided on request. We visited thd bar and lounge area on a few occasions for coffee and cake on the first day, then for post dinner coffees and brandy on a few evenings. Again staff friendly and efficient with bar orders. Thanks to Janet for arranging wine and cake to celebrate my husband's birthday. This was really appreciated. Another lovely stay at The Excelsior, we hope to visit again in the future.

We stayed here for four nights during our trip to Malta, and it’s safe to say that while this hotel may have been five stars last century, it’s surely not worthy of that ranking now. Firstly, we arrived and we had booked two rooms online, but the hotel couldn’t find our reservations (or had some error where our reservations were under a different name) for over half an hour. It wasn’t a great start, but passable. We arrived late and so we had a quick dinner at the hotel, and it took forever even though we were one of the only tables. We saw the food and drinks waiting near the kitchen, but no one gave them to us (and the waiter disappeared for periods of time). Then, the rooms were just average. They had the basics, but they looked a bit bland and dated, and the WiFi was far from great. Next up, breakfast. The selection seemed large, but they clearly prioritized quantity over quality. Besides the made-to-order pancakes and eggs, everything else wasn’t very good. Additionally, the cleaning situation at breakfast was interesting to say the least. Numerous times we saw how the attendants would just brush off the crumbs and leave stains on the white tablecloths. I didn’t expect this level of laziness from a five-star hotel, and it made me wonder how they cleaned our rooms… Everything else was also just not up to my standards. The elevators were very slow and often overcrowded, and entering the stairs seemed wrong as they were hidden in the staff area. The interior looked very old and the checkout had a 30-minute line. Overall, it felt stuck in the 90s and definitely not up to par with newer five-star hotels.

Good hotel but definately needs modernisation and refurbishment. Very spacious and comfortable rooms. Room service really excellent with young ladies cleaning extremely good. Location is great for easy access to Valetta centre. Never mind the steep hill to get into town but it is only a short climb and hotel supplies free shuttle bus every 20 minutes both ways. More suited to able people! Very little information inside the hotel as to the services offered and internal restaurants, which are expensive but good. Not a lot of information regarding Valletta Would still recommend this hotel.