Grand Hotel Excelsior

A great location to all local attractions, bars and restaurants, just a 10 minute walk. The staff are brilliant, very welcoming and helpful. It was our Anniversary and we arrived to a lovely bottle of fizz and rose petals over the bed, which was very much appreciated. The room was large and very clean. The shower was not very powerful and was over the bath, so climbing in might be quite difficult for some. Also spotless. The pool area is good, plenty of umbrellas and shaded areas if required although the sunbeds are extremely uncomfortable, luckily I had a lumber cushion with me which I used on the plane, but I ended up taking it onto the sunbed every day! The ‘ beach’ does not have sand, it’s more like builders crushed yellow stone, we had no idea why they didn’t just cover it with sand. It was very messy and we only did it once.. The umbrellas were very unstable, and as soon as it was windy staff went round putting all the umbrellas down as they were being blown over. I also had one land on me and they’re pretty heavy. Consequently, a lot of them are in terrible condition. We only had breakfast in the hotel. The variety was extensive and very well organised. The quality in our opinion was lacking. Pastries seemed very soggy and processed. Orange juice was quite clearly squash. Sadly, not quite a five star buffet. Overall, we were treated exceptionally well, but they were quite a few issues that we felt didn’t quite reach the ratings of a five star hotel.

Excellent experience at an excellent hotel. It was our first visit to Malta and the hotel staff put us at our ease with their courtesy, friendliness and professionalism. The room was excellent and we were looked after incredibly well by the house keeping staff who called twice each day to ensure we had maximum comfort. Food at the hotel was excellent with a choice of restaurants and bars to choose from. The pool was excellent and was served by two pool bars with the option also of swimming in the sea at a private beach area. All staff were extremely helpful and friendly and couldn’t do enough for us. All in all a fantastic experience of Malta and I have no doubt that we will return again in the future.

Fabulous hotel and location perfect. Enjoy the clam of the hotel away from the hustle and bustle of Valetta. Pool is fabulous and a dip in the sea a bonus. We had a deluxe garden view (not quite garden as it overlooks main entrance and the road) but good room and excellent space and service. Bars in the evening allow you to see the sun set and although a very big and busy hotel there is plenty of space and never an issue getting a bed by the pool. Cannot fault the breakfast either and have to say it was a lovely stay and we would certainly come back. Ideal location and although the decor is dated it is a really grand hotel with space and charm and all round very impressed.

Me and my husband booked this hotel a year ago for our honeymoon. We aren't wealthy, we are working class and it was a special treat for us. When we arrived it was fine, got a free drink, room was upgraded etc. We were asked to pay £150 as soon as we got there as a security deposit. We had no clue we needed to pay this and as we had saved up for this holiday we were disappointed but then the receptionist informed us any food, drinks etc that we bought at the hotel could be used with the deposit money. On check out we were told we owed £153 so we stated that we were informed by reception what we already paid would cover it (most of it). The reception team also said we had used a card with a number that isn't on any of mine or my husbands cards. We had to argue this for a while as they seemed to not believe me that I had no idea where they got this random card number from. Someone else from reception then came to us and said we had used apple pay to pay the deposit. I've never had apple pay in my life so again we have no idea why they thought this. It was worrying to us that they had some random bank number that wasn't ours and then said we had used apple pay when we didn't. I used my bank card to pay the £150 on arrival. Anyway, our transfer was waiting for us and in the end we had to pay another £150! So we have spent 300 just on the deposit and our bill when it should've been just the 150. Apparently this is because they have to hold the deposit but then we shouldn't have been told by the receptionist that any drinks and food would come out of the already paid deposit. We have been home a day now and left early yesterday morning and still haven't received the extra 150 we had to pay. The receptionist team didnt apologise once and actually ignored us when we said the transfer was waiting. I dont think theyre interested when youre leaving to be honest. Apart from this we loved the hotel and the pool.

Wonderful hotel in superb vocation beside Harbour's Edge five star facilities highly recommended