Grand Hotel Excelsior

This is a large, mass tourist hotel which seems to trade off its great location on the harbour, but providing poor, out dated accommodation. We were genuinely taken aback that this hotel holds a 5 star classification: the rooms are dingy and old fashioned - those facing the city also carry the smells of a city - making balconies unusable. We had booked a Superior Deluxe Room with balcony at over €300 per night - shocked at the quality versus the cost.

Very fancy hotel, the staff are great and helpful and they will always improve the quality of your stay with any request ( Use of Iron and board or refund on unused breakfast vouchers) Enjoyed my stay here right near central Valletta. The room was spacious, amenities plentiful , shuttle to Valetta wall gate, pool inside and out and lovely restaurants.

Nice classic hotel and well run quick check in rooms comfortable buffet wide and a good variety of options. Hotel has shuttle to city gates but only takes 5 minutes walk . We did make use of the pool but looked nice Lounge music by various musicians in evenings in the bar

Perfect location for us, just a 10 minute walk into centre where you will find lots of wonderful restaurants, bars and shops. Such a beautiful hotel. The staff I have to say were amazing and attentive, especially Heathcliff Vella on the Concierge desk who heled sort taxis, transfers and general advice and support and also Jordan in the reception area who helped with welcome drinks, luggage, doors, information and advice to name but a few. Thank you to all

Not a 5 star hotel Breakfast poor quality. Orange juice is like orange squash. Milk is UHT and tastes awful. Yes you can find things that are ok but breakfast is a very underwhelming experience. Very crowded and unpleasant. 3star not 5. We paid for a seaview room and the view is great. The shower doesn’t drain quickly so you are up to your ankles in water. When reported it was dealt with quickly and improved . However by the end of the week we have the same problem. Communication re what’s going on in the hotel is non existent. No info re the spa in your room. Website says there is jazz on nightly in Tiki bar but there’s not. Nightly entertainment is generally good( singer or singer pianist. ) Service slow in restaurant our mains came 15 mins apart. Go out to eat,food good in town. Shuttle to town is hit and miss. Ubers are cheap and come quickly. Staff generally are lovely and work very hard. Superior attitude at reception when I asked if there should be a folder of info in my room. Was told it is normal to look at the website!