Grand Hotel Excelsior

Fabulous hotel and location perfect. Enjoy the clam of the hotel away from the hustle and bustle of Valetta. Pool is fabulous and a dip in the sea a bonus. We had a deluxe garden view (not quite garden as it overlooks main entrance and the road) but good room and excellent space and service. Bars in the evening allow you to see the sun set and although a very big and busy hotel there is plenty of space and never an issue getting a bed by the pool. Cannot fault the breakfast either and have to say it was a lovely stay and we would certainly come back. Ideal location and although the decor is dated it is a really grand hotel with space and charm and all round very impressed.

Me and my husband booked this hotel a year ago for our honeymoon. We aren't wealthy, we are working class and it was a special treat for us. When we arrived it was fine, got a free drink, room was upgraded etc. We were asked to pay £150 as soon as we got there as a security deposit. We had no clue we needed to pay this and as we had saved up for this holiday we were disappointed but then the receptionist informed us any food, drinks etc that we bought at the hotel could be used with the deposit money. On check out we were told we owed £153 so we stated that we were informed by reception what we already paid would cover it (most of it). The reception team also said we had used a card with a number that isn't on any of mine or my husbands cards. We had to argue this for a while as they seemed to not believe me that I had no idea where they got this random card number from. Someone else from reception then came to us and said we had used apple pay to pay the deposit. I've never had apple pay in my life so again we have no idea why they thought this. It was worrying to us that they had some random bank number that wasn't ours and then said we had used apple pay when we didn't. I used my bank card to pay the £150 on arrival. Anyway, our transfer was waiting for us and in the end we had to pay another £150! So we have spent 300 just on the deposit and our bill when it should've been just the 150. Apparently this is because they have to hold the deposit but then we shouldn't have been told by the receptionist that any drinks and food would come out of the already paid deposit. We have been home a day now and left early yesterday morning and still haven't received the extra 150 we had to pay. The receptionist team didnt apologise once and actually ignored us when we said the transfer was waiting. I dont think theyre interested when youre leaving to be honest. Apart from this we loved the hotel and the pool.

Wonderful hotel in superb vocation beside Harbour's Edge five star facilities highly recommended

The Excelsior is a good hotel, but, in my opinion, not 5 star as advertised. It's situated 10 minutes walk, slightly uphill, to Valletta city centre. The pool area is ecellent, very large pool, ample sunbeds, good pool bar and a very relaxing sofa area, which has a seperate bar where you can chill on comfortable sofas and chairs, listening to smooth music and away from the noisier pool area. The hotel is grand but has seen better days and is in need of a facelift, which I found out is happening next year. The lounge area is very large with good views of the harbour. Our room was large, clean, air con was very good, with a good view of the harbour and pool area. Breakfast was good with a large selection to choose from. We ate in the Admiral restaurant on one night, the menu was varied and the food was very good. All staff were very friendly and helpful.

Our second stay has reinforced our decision to return. The staff have been very helpful, friendly, and professional. Our house keeping lady has been exceptionally thorough and professional in all respects. The location is exceptionally convenient and the views first class. We dined at the Tiki Restaurant on its first evening of the summer season dinner service. The service and meal was fantastic. A beautiful location to dine. With the exception of the Tiki Restaurant, our evening dining was at the buffet on level 4. The variety an quantity was consistently very high. We hope to return to Hotel Grand Excelsior Malta in the near future.