Grand Hotel Excelsior

We booked a three week stay with breakfast. I thoroughly enjoyed my time there. The breakfast was great, with everything I could wish for and more. The hotel, whilst being dated on some areas and needing a refurb of some description, was in the most lovely. With good indoor pool area. Great outdoor pool and sea access. ( too cold for me in Jan) excellent food in all restaurants. With varying prices. The bar was a strange one. I had several drinks and unless I was served by the same bar person on the same night my drinks were different prices every time. A large gin and tonic ( the tonic is fab) ranged from 7.60e - 14.35e. Often in between ( ish) the two but never the same. Cleaning staff were great, friendly and accommodating. The door staff were amazing, always happy to help or advise, plus sort the free shuttle bus for us and our aging legs. Most of the reception staff were smiling, not all. A reasonable price, but there are better deals in Valletta. I would love to go back to this hotel. But I’d need to find a good offer when I’ve now seen other hotels in Valletta. Albeit without an indoor outdoor pool and beach area. Would still recommend

Once again a great stay. The Grand Hotel Excelsior ticks all the boxes. Super facilities great location and wonderfully helpful staff. Nothing too much trouble. A brief stay but we will return again soon for superb hospitality. Thanks to all

My stay at the Grand Hotel Excelsior was a disappointment, defined by "nickel-and-diming" and a lack of transparency that is entirely out of sync with a 5-star rating. Operational Failures: Pricing Inconsistency: I was quoted three different rates for the same breakfast: €40 in the lounge, €32 at reception, and €19 via the online platform. When I requested that Guest Relations honor the advertised online rate, they were slow to respond and eventually refused. There is zero rate integrity here. Questionable Policies: The first interaction upon arrival was a demand for a €150 deposit to cover "damages." Treating guests as a liability from the moment they check in is an insult. Furthermore, charging €5 for a lost key card is petty for an establishment of this supposed caliber; these are budget-hotel tactics. The Positives: The stay was only redeemed by the cleaning staff, who were exceptionally helpful and diligent, and the shuttle bus service, which was a convenient way to get into town. Conclusion: While the property is physically impressive, the management culture is rigid and unfriendly. A true luxury hotel prioritizes guest experience over rigid, petty fee structures. I will not be returning and cannot recommend this hotel to business or leisure travelers expecting genuine 5-star service.

I cannot praise this hotel enough. Excellent, courteous, friendly, charming staff....every one of them.....if I can single one person out it would be the Guest Relations Manager, who was so so helpful and friendly and understanding. The hotel is VAST..a bit of old fashioned grandeur, but with modern values. I took refuge here for a couple of nights when the accommodation provided by my work (here for 5 weeks) was fairly horrible, and Cecilia was so helpful. I was in a deluxe/sea view room which was large and light and restful, with a beautiful view and a balcony. Everything you could possible need was in that room, and I feel that the price was very reasonable.

We planned a short getaway for a special birthday and I could not have been more pleased. This hotel successfully balances being large and modern with being very close to the historical centre of Valletta. The complimentary shuttle service up the hill makes exploring the charming old city easy at any time. The rooms are spacious and scrupulously clean with large comfortable beds. We had a full view of the harbour this time from our spacious balcony but even the partial views we’ve had in the past from other rooms are terrific. On January 20th, Malta was battered by Storm Harry so we decided to stay in the hotel that day. There was plenty to do between the indoor pool, the spa, the bar with its panoramic view of the harbour and finally rounding off with the buffet dinner. By the way, this is good value at €42 pp and has a different theme each night, so you get a chance to sample all sorts of interesting cuisines. The al la carte menu in the Admiral’s Landing restaurant is very good and a more sophisticated experience but the buffet style breakfast is by far the best I have ever come across. The variety of food on offer is staggering, and you really need more than 6 mornings to sample everything.... I recommend the sausages and mushrooms as my particular favourites. As it was mid-January, I wasn’t surprised to encounter some remedial works going on around the hotel but I have to say they had a minimal effect on our stay. Finally, I must mention that the staff in this hotel are so friendly and accommodating. Everyone from the front desk to the bar and waiting staff, to the cleaning and maintenance staff were so pleasant and efficient. Nothing was too much trouble, and everything was responded to promptly with grace. This is our third trip to Malta and we just wouldn’t stay anywhere else. Already planning our return!