Grand Hotel Excelsior

Firstly I must state that we had a fabulous 10 day holiday. We love Malta and visit regularly. This was our first stay at the Grand Excelsior. However for the quality of the hotel we had some niggles about inconsistency. Our room was lovely, spacious and it was kept spotless during our stay. The bathroom was good but there was nowhere to put anything in the shower( no shelf for specs, shower gel, shampoo etc) only the floor. Sometimes the shower drained fine and other times we were paddling in 3 inches of water. The toilet flush was equally inconsistent. We had face flannels in addition to nice towels but they only lasted 2 days before disappearing until being replaced about 5 days later before disappearing again! Breakfast was excellent. Good choice, omlettes and fried/poached eggs cooked to order. Nice hot plates. Plenty of other choices. Evening meals were excellent with lots of choices of food BUT not hot enough. One stack of plates was always cold and the other stack only luke warm at best. This combined with not very hot food was unsatisfactory. We complained 4 nights running, and also to the holiday rep, and it improved a bit but it still needed to be hotter. Why were the plates red hot at breakfast but not at dinner? There were often 2 or 3 different roast meats but only ever beef gravy. I mentioned it one evening and was told that beef gravy went well with roast lamb! Er sorry, not in my book! Lamb gravy goes with roast lamb. Several of the chairs in the restaurant were very rickety too. We wanted to book afternoon tea for our anniversary but they only do it in the winter apparently! Some of the hotel decor needs attention and in places is very cluttered with old fashioned nick nacks. I gather that the hotel is closing early next year for re-furbishment. The pool area is lovely but the tiles under the sun beds need a good clean, also the tables were dirty and sticky. The shuttle bus only took guests a few hundred yards to avoid the steps and hill. I think attention to detail with a quality hotel is important and that is mostly what it lacks. Having said all that we would stay again but maybe only for bed & breakfast unless we new of an improvement. It will be interesting to follow the upgrade and see if the prices increase massively!

Hotel superb surroundings very nice Hotel staff cleaners in particular very efficient friendly staff we decided to take excursions most days from our 7 day stay overall marvellous place

The Grand Hotel Excelsior was absolutely fabulous. Situated in an excellent location for sightseeing plus nightlife. The staff are extremely courteous and friendly. We had breakfast included in our stay and the buffet style had everything you could think of, the food was nice and again the staff were attentive and friendly. Pool and outside bar area is great. Lovely pool plus a smaller one for children. I had a treatment at the Spa which was brilliant. They also arranged our airport transfers. I would highly recommend this hotel if you are staying in Valetta.

We stayed bed and breakfast, breakfast was nice had a good selection to suit all. Rooms were cleaned everyday and housekeeping came back in the afternoon/evening to check if we needed any more toiletries. Had a couples massage at the spa, it was amazing! I celebrated my birthday and came back to the room to a bottle of wine and a card. Location is very good, walking distance to Valletta, the hotel also run a shuttle bus if you don’t fancy walking up the hill. Can’t wait to go back!!

Staff very attentive. Excellent breakfast with lots of variety and great waiting staff. Clean however some sections of this very grand hotel were a little tired. An excellent well equipped gym and both the indoor and outdoor pools were great.Choice of pillows and the bed was very comfortable. Bottled water provided daily and an excellent “ turn down service” in the evening. The walk into town is a little steep ( steps) however Velletta centre is only a 10 minute stroll but the hotel does provide a regular shuttle bus. The main bus terminus providing cheap and regular links to the rest of the island is a few mins walk which is really helpful.We would visit again.