Grand Hotel Excelsior

After reading the reviews, I was worried the hotel would look 'sad' - it wasn't, it has the air of a grand hotel kept immaculately clean and maintained. Hope it doesn't lose its character when they update next year. We were upgraded to a Superior room (thank you), very spacious with views of the harbour; enjoyed watching the $300m Black Pearl sailing yacht pass by one evening. We had lunchtime drinks in 2 of the pool/waterside bars - lovely pina coladas - and enjoyed our breakfasts. The staff throughout were super-friendly and accommodating. If you're worried about the walk up to street level, I managed the 80 steps fine despite August heat and a torn meniscus. Then a further walk up a hill but it's all downhill on the way home! We took the free shuttle on the first night to give an idea what to expect. This is the first holiday we didn't bother going in the pool as we loved our spot on the 'beach' terrace with easy access down a few steps to the sea. I kept my sliders on but most people managed the rocks at the bottom of the stairs without. Never had a problem finding sunbeds and lots of parasols which can overlap to provide a lot of cover. There's also a large canopied area near the pool offering good all-day cover, ideal for those with small children. First visit to Malta, loved it.

Lovely location as it was only a few minutes' walk up to Valletta, pool/beach area was very nice. Breakfast was very good and plenty on offer. Only down side was my room was over the entrance where staff and deliveries came and went, so was woken early in the mornings,

Very mixed. Excellent were the beauty of property; we’repool area; suite appearance, arrival welcome gifts; CD water pressure; friendliness & service level of reception staff, concierge Spice Waitress at dinner & egg poacher at breakfast Awful were the lack of outlets in suite; inability of housekeeping to show us where they were; unresponsive staff to deliver the proffered extension cord & move bed to reach an outlet under bed; number of calls needed to get a bucket of ice and downright rudeness of breakfast waitstaff

An amazing holiday at a beautiful hotel, superbly located. We had excellent service from every department. Staff go beyond their duty to help and ensure guests are safe and happy. The rooms are all of a very good size with balconies with plenty of room to move about. Food is of excellent quality

Well appointed hotel centrally located! Hotel staff are very professional and friendly.