Grand Hotel Excelsior

Good location, but not a five-star experience The Excelsior is in a great location for exploring Valletta, but in my opinion the hotel falls short of a five-star standard and is in need of refurbishment. Much of the property feels quite dated. The staff were inconsistent. Some were excellent, particularly the pool team, who were friendly and helpful, but unfortunately my experience with reception was disappointing. The biggest issue was the telephone in my room, which was broken. I reported it several times but, despite waiting three days, it was never repaired. I was eventually moved to another room. Apart from the inconvenience, I felt this was a safety issue — guests should be able to contact reception or call for assistance from their room if needed. The pool area is large and there is plenty of shade, although it gets very busy. There is technically a small beach area, but it is tiny and not really something I would choose the hotel for. It was also surprising that a hotel of this size and supposed standard has no ATM, and reception was unable to change money into euros. Overall, the location is a real plus and there were some excellent members of staff, but the dated facilities, inconsistent service and problems I experienced mean I wouldn’t personally consider this a five-star hotel.

Outstanding service Beautiful hotel and exceptionally clean No complaints Fantastic stay

Hotel is in a tired state and is no more than a 4 star at best. The staff were excellent . The bathroom needed some attention to basic decore and the floor carpet to room needs to be replaced with tiles. The pool area is not too good as the tiles and walk areas are very dirty and the sunbeds are so uncomfortable and should be replaced. However the breakfast experience was excellent.

Amazing hotel friendly staff we had two rooms for me three older children massive bathroom bedroom always water given Food lovely pool area lovely Would highly recommend

Fantastic stay for my honeymoon, good for family and couples, beautiful pool, quiet, clean rooms & common areas of hotel, friendly staff. Breakfast, lunch, dinner was tasty. Tiki bar food by the pool for lunch was delicious. Easy to walk to Valletta, I recommend staying here.