Grand Hotel Excelsior

Just returned from a 4 day break at the Grand Excelsior hotel. We had a fantastic time celebrating a friends 60th. The staff are fantastic and went over and above. Everyone was helpful, curteous and very polite, but have to make a big shout out to Jordan who was always there to help, give directions, recommendations and ensure everything was just perfect - even down to ensuring ice buckets and flutes were waiting in rooms after a busy day in valetta sight seeing. Also a huge thank you and shout out to Janet for arranging a wonderful upgrade and invite to the drinks in the exec lounge. The breakfast was fantastic, rooms were large, clean and very comfy bed. The reception and entrance was breathtaking and palatial. We had read reviews where people had described decor as tired, we did not see that and thought the decor and furnishings blended pefectly in the grand hotel. We want to express our thanks to Norbert (although I must question his choice football team ;) and all the fantastic staff at this lovely hotel. We will be back for sure.

We had an amazing weekend here recently. We had booked a twin room but was informed by the travel agent that this was no longer available. On arrival at the hotel they said that no problem & arranged for another bed to be made up along with the King that was already there. The staff were all so helpful & friendly, nothing was too much trouble. 3 out of 4 mornings we sat by the window looking over the fabulous harbour towards Sliema. The location is great & if you don’t want to walk, there is a regular transfer into Valletta. It was all helped by the lovely warm weather

If venturing to Valleta this is a must stop Hotel. The facilities and accommodation are perfect. All who work there make for a special holiday. Try.

The Employees of this establishment that we have crossed paths with are amazing! Definately have amazing P.R skills and handled everything absolutely well. I hope I am spelling their names accurate (if not, I apologize). Our first encounter was with Efren. He welcomed us with a warm smile and attended to us divinely. Front Desk was excellent and helpful with check-in. Then there was Ibrahim who is such a wonderful soul. Very charismatic. At the ceremony, there was Thawfeer and all the rest or employees that waited on us and served us with utmost dignity for the two nights at the ballroom. Very attentive. A round of applause to all of you. To the Housekeeping Service and the Room Service crew. You guys are awesome! Quick with everything. Then, As our time came to an end, There was Romeo, He handled all our luggage delicately and bid us farewell, but then I forgot something and had to return. He was at the concierge desk and helped me promptly and I am so thankful to him. It was a bag with our souvenirs that I forgot. (A mom of two active toddlers, sometimes mom brain kicks in and I forget things). All in all, I just want to say a huge thank you to everyone at Hotel Excelsior. The entire staff, You all were great. You guys made us feel welcomed. All of you deserve 5 stars for your services in every way. It was our first time there and it definately won’t be our last. Until then, cheers! Xoxo

Room on 9th floor with sea view good sized room large terrace. Whilst we were there the fire alarm went off . We walked down the 3 flights to reception along with a number of other people. On arrival in the reception we found the reception desk operating normally. I went to the desk an asked about the alarm and was told it was a test. When I said it would be nice to be forewarned the lady told me abruptly that we had been by signs in the lift. Instantly a male colleague chipped in and said it was our fault we had not taken notice of the signs. When I said there were no signs on the 3 occasions we had travelled in the lifts I was abruptly (little short of being told I was stupid) told that the signs were there. Behind us were two other couples who both independently corroborated that at the times they travelled in the lifts there were no signs up. This was an example of the lack of customer friendliness from the reception. This impression was compounded when at check out we were told that our 150euto deposit would be rdfund in a few days maybe 10 to 14 days.