Grand Hotel Excelsior

This is an outstanding hotel, and perfectly situated in Valetta! We were met with welcome drinks, by very friendly and helpful staff, and a complimentary bottle of wine arrived shortly after we arrived in our room. From the doormen, to front of house, restaurant staff, bar staff and pool attendants, nothing was too much trouble. Very comfy beds and super air conditioning made for a good nights sleep every night, even though it was consistently very hot outside. Plenty of choice at breakfast, something for everyone and everything fresh and delicious. The egg station was a big draw! The pool is lovely, with two nearby poolside bars and - even better - a roped off sea bathing area, which was wonderful. Overall, Grand Hotel Excelsior exudes class and hospitality from a bygone era. A big hotel with a big welcome waiting.

Nice hotel, very grand in public areas but we felt very disappointed with our room. We booked a package with Jet2 which included a deluxe room. Not at all deluxe! Very worn bedclothes, dirty armchair, ancient furniture - had to be careful which drawers to open as some of the fronts were just about on their last legs. Mould around the bath and between tiles and gritty shower curtain. Cleaning staff did their best but can only do so much when the rooms are in this condition. Shuttle bus out of order - they provided 3 cars instead - only trouble was that not all of them were used as shuttle into Valletta. One was used for trips and the other was for the airport. Drivers would pull up but not tell anyone where they were going so it caused quite a bit of confusion amongst guests. Very poor organisation. Very steep walk into Valletta - this place is not good for anyone with mobility problems - it's about 15 minutes steady walk uphill to Valletta and quite difficult in the heat. No other restaurants or shops nearby. Just felt like we were in a ditch and had to rely on 1 shuttle car to connect us with civilisation again. Public areas of the hotel are impressive - nice lounge, dining room and outside areas such as pool and outside bar, very expensive to eat and drink there. Staff mostly good - especially Greg (doorman) always smiling and happy to help. Would we stay again? No - never! Far prefer to go elsewhere - paid for 5 star but got (at best) a 3 star room. Breakfast marvelous though - show cooking and always hot! Loved Valletta itself but hotel a total letdown.

Excellent hotel a little tired,the hospitality of the staff was fantastic from check in to check out,rooms lovely bathroom tired could have a shelf on the shower Room service and room maids great Marita at breakfast for looking after us Mei,Sephora and Erina on front reception fantastic William shuttle driver When the hotel is renovated a departure lounge with showers would be great Thank you we will be back

Reason for poor rating is their service: 1) I left my kindle behind in room. So I phoned they put on hold and no one would pick up. Then I tried the contact us option on website and got no response. And then I tried email and got no response. 2) Poor check in experience. Mistake on booking. We had wanted a room for two but with one person not taking breakfast. They insisted on charging the extra 20 per person for breakfast (which was mediocre at best) 3) Location was good for a couple of days in Valletta. View from restaurant was nice. 4) I wouldn’t use for business or pleasure. There are better hotels with better locations for the money.

From check in to check out it was amazing!!. To welcome drinks, the room, great pool, spa and food. Breakfast was insane, there was so much choice and everyone catered for and considered!! But I must mention Jordan the concierge, what a lovely man. Nothing was too much trouble, he was informative and passionate about Malta and advised us of everything beautiful to see and do, this was perfect as we were a short stay with only 5 nights, he recommended the hotel restaurant too and the food was as described, delicious!! He is a credit to the hotel, he made our stay, 5 stars!!! The curtesy car to the centre was a god send in the hot Malta weather. I will definitely be staying here again in the future and have already recommended to friends and family. ⭐️⭐️⭐️⭐️⭐️