Grand Hotel Excelsior

Excellent location for getting into Valetta and around Malta. Frequent free taxi service up the hill - only a short distance but hard in 40C! Room was large and spotless. Wonderful treatment by all staff even to the recommendation of an emergency dentist. Lovely pool with loads of loungers.

The service is exemplary and outstanding. You cannot fault the spot on customer service, whether at reception, dining or at the beach. Just note that this is a hotel with access to a stony -pebble beach and the steps could do with more regular maintenance as some folks were slipping on the last step. Also, some areas look tired.. could do with taking one floor or area at a time and start on repainting/refreshing the place. The exterior walls could do with a lift up to truly give this a 5+ star experience. Otherwise... great place to have stayed and first time in Malta.

The hotel is in a good location, an approximate 10 minute walk to the shops, cafes, restaurants and bars. The hotel also runs a free shuttle bus, every 20 minutes to the aforementioned. The rooms are spacious and comfortable and clean. The cleanliness throughout the hotel is impeccable. The staff courteous, attentive and extremely helpful. The facilities are excellent.

We really enjoyed our stay, it was very comfortable and the staff were friendly and helpful. The location is a 10 minute walk into the centre where there are plenty of bars and restaurants. Or you can walk 10 - 15 minute down to the ferry, The pool is large and there are plenty of loungers. We went in mid July and it wasn’t until after 2pm that all loungers seemed to be taken. As always there were a few early morning people throwing a towel on a lounger. Interestingly, non of them seemed to be under 60 yrs, which is a bit embarrassing for us older adults, and staff didn’t remove the towels despite notices saying not to do it. The pool overlooks the sea, I don’t think I have had a better from a hotel pool before, it is fabulous. You can watch the yachts go by each day. The Tiki bar is great for lunch, and the quality of the food was excellent. There is also an outside bar with comfy chairs and a chilled vibe, great sharing boards that I would recommend. Breakfast has plenty of choice and is well organised. My only criticism is that service for drinks can be really slow in the outside bar, and inside bar, it seems to depend who is on shift. Almost the quieter it was, the slower the service. Overall, we had a fabulous stay. I was in two minds booking the hotel because it looked dated, but it was spotless and we were really happy that I read the reviews and went ahead with the booking.

We absolutely loved our time at this hotel! The decor is grand and traditional, with very spacious rooms. We had an excellent view of the harbour from our room, which was lovely. Breakfasts had lots of choice, with something to suit everyone. The pool area was large with plenty of sun loungers. We also really liked the Tiki restaurant for lunch. What makes this hotel stand out most of all, though, is the staff. Everyone was so friendly and welcoming, and nothing was too much trouble. They helped make our first visit to Malta a very special one. Thank you very much to the whole team.