Grand Hotel Excelsior

A TRULY SHAMEFUL EXPERIENCE at The Excelsior Hotel in Floriana. My experience at The Excelsior Hotel was absolutely unacceptable. I was treated in an extremely disrespectful and humiliating manner by the front desk manager. First, I was prevented from entering through the main entrance. Then I was told to leave the outdoor seating area, and finally security was called and I was completely removed from the premises. The reason for all of this? I was accompanied by my service dog. I expected professionalism, courtesy, and respect, but instead I was made to feel completely unwelcome and humiliated. A hotel that presents itself as a high-level hospitality establishment should understand how to treat its guests with dignity and respect, especially when a guest is accompanied by a service dog. This was an extremely negative experience that I would not wish upon anyone. I will never return to this hotel, and I strongly recommend that anyone travelling with a service dog think very carefully before choosing this property.

Great location, great pool and facilities. Big hotel, 5 star great staff, great breakfast buffet with great views. Room n decor bit old school and could do with modernising

Excellent location for getting into Valetta and around Malta. Frequent free taxi service up the hill - only a short distance but hard in 40C! Room was large and spotless. Wonderful treatment by all staff even to the recommendation of an emergency dentist. Lovely pool with loads of loungers.

The service is exemplary and outstanding. You cannot fault the spot on customer service, whether at reception, dining or at the beach. Just note that this is a hotel with access to a stony -pebble beach and the steps could do with more regular maintenance as some folks were slipping on the last step. Also, some areas look tired.. could do with taking one floor or area at a time and start on repainting/refreshing the place. The exterior walls could do with a lift up to truly give this a 5+ star experience. Otherwise... great place to have stayed and first time in Malta.

The hotel is in a good location, an approximate 10 minute walk to the shops, cafes, restaurants and bars. The hotel also runs a free shuttle bus, every 20 minutes to the aforementioned. The rooms are spacious and comfortable and clean. The cleanliness throughout the hotel is impeccable. The staff courteous, attentive and extremely helpful. The facilities are excellent.