Grand Hotel Excelsior

Booked double room, we allocated single beds. We advised to reception they simply advised we would have to make do as all rooms were allocated. Made attempts to push two single bedss together, although not the same. The most disappointing matter however is not this , it is the complete absence of response and customer respect when writing an email to the hotel, and the manager of the hotel. There’s is absolutely no way I would return to the hotel because there’s a complete lack of understanding of the cut. The booking was made in November 2024. A very poor hotel for the rating it tries to portray.

I stayed at Hotel Excelsior and it was an excellent experience. The food was delicious and generous, and they welcomed us with a drink upon arrival. My room was ready immediately, even though I arrived at 9 AM, which I really appreciated. The location is 10/10 — only a 5-minute walk from the main bus station. I also used the indoor pool; it was pleasant, though I think it could have been a bit warmer. Overall, the hotel truly deserves the 5 stars it has.

We stayed for 4 nights (room 516) and what a pleasure it was to stay at this hotel.All staff were friendly , welcoming and efficient. Breakfast was great ( only the orange juice wasn’t to our taste) with a fantastic choice of both hot and cold food..Our room was well furnished with a very comfy bed and was spotlessly clean. Service in the lounge was excellent ….prompt and courteous. Will undoubtedly return😁

Just returned from a 4 day break at the Grand Excelsior hotel. We had a fantastic time celebrating a friends 60th. The staff are fantastic and went over and above. Everyone was helpful, curteous and very polite, but have to make a big shout out to Jordan who was always there to help, give directions, recommendations and ensure everything was just perfect - even down to ensuring ice buckets and flutes were waiting in rooms after a busy day in valetta sight seeing. Also a huge thank you and shout out to Janet for arranging a wonderful upgrade and invite to the drinks in the exec lounge. The breakfast was fantastic, rooms were large, clean and very comfy bed. The reception and entrance was breathtaking and palatial. We had read reviews where people had described decor as tired, we did not see that and thought the decor and furnishings blended pefectly in the grand hotel. We want to express our thanks to Norbert (although I must question his choice football team ;) and all the fantastic staff at this lovely hotel. We will be back for sure.

If venturing to Valleta this is a must stop Hotel. The facilities and accommodation are perfect. All who work there make for a special holiday. Try.