Loden Hotel Vancouver

It’s a fabulous hotel. Extremely well located, very nice rooms, comfortable beds, quiet. But the highlight is the fantastic staff that couldn't be friendlier and more helpful. For us, a real delight in staying at the Loden was interacting with all their great people.

The concierge reached out a few days before our arrival to see what we needed. I was able to add a name to the reservation. I also advised that I was arriving on the Canadian, a train that often arrives hours late. As we progressed across Canada, the train lost hours, then made up a few. The hotel responded to each email kindly. They reminded me that my booking via American Express might allow me a noon check-in. Miraculously, we arrived at 11:56 am. It was hailing. A female employee in a brown dress hustled out to help with luggage in the hail. I was amazed. We did get the early check-in. The bathroom had a shower and a tub. They responded to each request within 5 minutes. We stayed 2 nights. Each day we returned, there was a fresh carafe of cold water with lime. We did the same-day laundry and turned it in the night before. Once again, they came to the rescue. I had not removed my wallet from my pants pocket. They returned it as soon as they found it. This was simply amazing service. Most hotels put the wallet in lost and found, and you are lucky to get it back. The attached restaurant is also very good. I thank the team at the Loden for showing that they are the best.

I travel a lot for work and this is hands down the best hotel I stay at. The location is perfect, the rooms are of high quality but the best part about the hotel is the incredible staff. They go above and beyond to make sure your stay is as perfect as it can be. I can’t recommend this hotel enough.

This was a wonderful stay in every respect. A multi-national staff who were the epitomy of efficiency, helpfulness, courtesy and training, always available and always accessible. The hotel was effectively designed and built, and always quiet - a huge plus for light sleepers like me!

This may have been one of the best hotel experiences and I travel a lot! Great location, amazing, helpful, engaging and friendly staff; clean, fresh and comfortable rooms. The staff went out of their way to engage and look after us. What a treat!