Metropolitan Hotel Vancouver

45 years of traveling, several countries, multiple continents, and I have never been treated so poorly by a company. I made the mistake of paying for my hotel months in advance to attend a conference. Due to a medical issue I cancelled my reservation 2 months before the event and requested a refund, well within the contractual timelines. They were happy to cancel my reservation and keep my money so they could just rent the room again to someone else. No matter who I spoke with, they just refused to refund any money at all. They were completely unreasonable. I would have had to get a lawyer. And the room was the most expensive I've ever rented, almost $700/night, $2,700 US for 4 nights. To not allow a cancellation and refund when requested 2 months in advance is unconscionable. In the end I delayed my medical treatment and went on the trip so that the money wasn't a complete loss. Beware. Never, ever pay for a hotel room in advance. Also, corporate behavior like this is exactly why we use third party apps instead of going through the hotel. It might as well be cheap if we can't get a refund. And the view was horrible. Never again. Never.

We needed a hotel for a night before a cruise. They are all ridiculously expensive. This was walking distance to the ship (downhill like 4 blocks) so we saved $ since we didn’t get a cab. Hotel was fine, but no breakfast or anything for that much $. No coffee left in the lobby by the time we came down. Walk to all shops was good. Room was good. But when I am coming for 12 hours, I hate spending this much.

Super comfortable and clean room. I was right next to the elevator and didn't hear a single peep, nice and quiet. The restaurant is really good too, the fried chicken sandwich was incredible and the staff were very attentive and friendly.

I was very pleasantly surprised by the quality of this hotel. Very clean and well maintained. The location is great and the hotel is within walking distance of multiple shuttles, subway stations, and bus routes - plus it is just a 10 - 15 minute walk to the sea wall. I would definitely stay here again!

Wanted to experience a little of Vancouver before departing on our cruise and this hotel seemed like the best choice. A good friend always stays with this chain of hotels when possible, and now I understand why. The value for amenities is unmatched. The use of space in the room was impressive. While the square footage was limited - as to be expected in a downtown location - the room didn’t feel cramped or lacking in any way. The bathroom was luxurious and the view was terrific. Service was great. The location was within walking distance of so much of this pedestrian friendly city. In the morning our family took an easy walk downhill to the port and got on our cruise ship. We were prepared to take an uber if needed. As it turned out we were glad that it wasn’t. Traffic at the port was horrendous and being able to walk made all the difference.