Pan Pacific Vancouver

We want this to be our favorite hotel in wonderful Vancouver, and we stayed 2 times in 2025--in February and then for New Years Eve & New Years Day. The location is unbeatable, near the metro (which you should definitely use if coming from the airport or train station, and all the great tourist areas. We appreciated the late checkout on New Years Day, so thanks for that. The rooms are big, angular, and well-appointed with pretty good amenities, robes & slippers, a mini fridge, and in-room coffee service and bottled water. Comfy bed, lots of places to charge devices. Trying to use the in-room tv was too complicated and there was a steep charge to use streaming services on their big screen, but luckily we didn't need to watch TV because Vancouver is entertaining enough. There appeared to be an upcharge for wifi, but we were told it would be removed. The Pacific Club was supposed to be open on Fl 23 for breakfast and happy hour, but it was closed all during our stay. No ice machines on Fl 22 or 23. Service was friendly with a couple of glitches. We needed coffee pods for the Nespresso, but they brought the wrong ones. The room had a couple of awkward angles, with a sharp edge on the bed frame in a narrow space, so watch your shins. Housekeeping didn't make up our room until we called at 3:45pm (after vacating the room all day).

We stayed for 2 nights just after Christmas. We spent the first night in a double room on the 9th floor, which was in desperate need of remodel/upgrade as the furniture was worn out, the style felt dated, and the mattresses were sagging. For our second night we were able to move to a room on the 23rd floor that had been recently renovated. Overall, the room that had been upgraded was far superior, with a much more comfortable mattress and nicer linens. There is some construction going on at the hotel while they renovate the rooms but overall we didn’t hear or notice anything. The pool and spa area on the 8th floor have outstanding views and we enjoyed sitting in the spa. The pool was plenty warm for winter use and the kids had a wonderful time. The pool area would likely be busier in summer but in December we rarely had to share.

We had a wonderful experience thanks to the exceptional overall service at this hotel. A special thank you to Alba for her help with booking our stay; she made the process seamless. Upon arrival, Madison and William at the front office provided top-notch hospitality that made us feel truly welcome. Professional, friendly, and highly recommended!

Undisclosed construction inside hotel. Very loud jackhammer like noise. No cold water in sink after switching rooms.

We had a great time at the Pan Pacific Hotel Vancouver. Our stay was perfect and the room are extremely clean. The product the hotel offered is better than comparable competitors. Their check in service was quick and detailed oriented. Thank you Pan Pacific Hotel Vancouver.