Pan Pacific Vancouver

We went to the Eric Church concert in Vancouver, and we stayed at the Fairmont waterfront hotel. Both were excellent. We went to a restaurant for dinner the second night. Can't remember the name. Was a good couple days overall.

We stayed at the Pan Pacific Hotel in Vancouver for 1 night (October 20, 2025) before getting on a cruise ship the next day. The hotel was beautiful and, in our short stay, we were very impressed with the hotel staff. They were SO helpful and friendly. Will Lin, an employee at the front desk, was exceptionally helpful, had great personality, took extra time & effort to get us answers to our questions. Iker, an employee who helped us with our luggage when we arrived by cab was very welcoming and helpful also.

Staff are AMAZING. I wish I could give a better rating, but the room quality was very poor. The bathtub had 5 chips in it, the rail holding the shower head was falling off the wall, the toilet didn't refill properly after flushing, wallpaper was peeling in the corners, the glass top of the desk had dirt/spills underneath that didn't get cleaned, and there was a light switch that didn't work. For what is touted as a high-end hotel, it was very disappointing.

The location was ideally suited to everything we needed - close to the seaplane, and walking distance to all kinds of things. The concierge was (Julianna) was truly lovely and helped us with a couple of requests

The location is fantastic. Absolutely amazing views, very central and the rooms are large and comfortable. The food was good as well, we ate here for most of our meals as we had a 3 day business meeting. The staff at the lobby were very helpful. The staff at the restaurant were very professional and friendly. Plus, it's so convenient to be able to get a tour or go for a walk because it's at Canada Place. There are, however, a few odd things. First, housekeeping was really inconsistent. One day I had my bed half made. I'm not kidding. 3 pillows were on the bed, the other 3 pillows were beside the table. Then there was the bottle of body wash that was empty and never replaced for 2 days until I went to the lobby to ask for it. I couldn't call from my room to request this because the phone beside the bed wasn't working. Then there was some weird person literally running up and down the corridor for about an hour between 12am to 1am. It seems strange that their security didn't catch this. The hotel management seems inconsistent across their different departments. A little disappointing considering the cost of the rooms and the very central location that they don't have better security (or housekeeping procedures).