Pan Pacific Vancouver

I have a wonderful stay at the Pan Pacific Hotel and Bellman Iker was so sweet and kind and assisted me with my luggage and grabbed me a taxi cab upon my departure . His service was exceptional! Please let him know. Thank you, Omaira Garcia

Very nice and convenient for cruise passengers. They will check your bags at the port. The buffet breakfast was really good. Location is in a very walkable area.

I initially booked through a third party so called the hotel and asked to book an extra night. I didn’t use the bookings team initially and got a short “there’s nothing we can do you’ll need to go via the third party.” I called back and this time chose the bookings team whom were great. They found my rate booked a second night and we agreed an upgrade for both nights to a harbour view Pacific lounge. This gave us access to breakfast and drinks on the 23rd floor. All the staff were helpful, our room was ready slightly earlier which was a huge help after a long flight. Location wise the hotel couldn’t be better. Short walk to Gastown, a longer but nice walk to Stanley around the harbour, plenty of places to eat nearby and a short Uber to Grouse Mountain. We really enjoyed our stay.

We stayed for five nights prior to boarding for a cruise ship. The room was very comfortable and could not wish for a better view of the Vancouver shoreline. Breakfast in the club room was excellent, everything we could have wanted with staff whom were always welcoming. The location is perfect allowing us to have. Four full days of seeing the best of Vancouver. My only criticism was the bed frame. Please consider changing from the overhanging base. Twice I took lumps out of my shin.

I genuinely cannot explain how disappointing our stay at the Pan Pacific Vancouver was for my 30th birthday last month. It honestly upsets me every time I think about it because my boyfriend spent so much money trying to give me a special staycation experience and instead it was nothing but frustration and disappointment from beginning to end. We booked one of the top rooms in the hotel and spent around $3,000 for 3 nights, not including another $1,000 at the spa and over $250 in parking. For that amount of money, I expected a luxury experience and at least some level of hospitality or care from staff. My boyfriend had informed them beforehand this was a surprise 30th birthday stay. At the very minimum, I expected maybe a note saying “Happy Birthday” or some small gesture. Instead, when he later mentioned it to staff, they responded with “are you sure you didn’t get a slice of cake? It says on our end you received it.” Asking guests spending thousands of dollars “if they’re sure” is beyond disrespectful. It was never about the cake — it was about showing even the slightest effort or care. Things only got worse from there. On the second and third nights, the air conditioning stopped working. Our room was basically all windows and became unbearably hot. I could barely sleep because of how uncomfortable it was. The hotel never informed us there was an issue until I called asking why the AC wasn’t working, and then they casually said they had shut it off for some unknown reason. Completely unacceptable for a supposed luxury hotel. That same second day, our room also never got cleaned. I had to call THREE separate times and every single time I was told “when you return it’ll be done.” It never was. After the third call someone finally came, but at roughly $1,000 a night I should not have to call even once asking for housekeeping. The housekeeping staff member was also extremely rude and visibly bothered by us. We asked for extra towels and it felt like we were inconveniencing her. My boyfriend also asked for slippers because we wanted to go to the pool and hot tub, and her response was “can I get them to you later?” It honestly just felt like she didn’t want to grab them. After all of these issues, we were told we would receive complimentary drink vouchers which honestly felt like a joke. Then when we went down the next day because we still had not received them, they handed us two $15 vouchers while the cheapest cocktail was around $25. After everything, they still could not even properly comp two drinks. The pool and hot tub area was another huge disappointment. It literally looked abandoned. The pool was cold and the hot tub was barely warm. The jets also do not work properly whatsoever, which they conveniently don’t mention. Another thing you absolutely do not expect at a “high-end” hotel. At the end of the stay, the manager offered us $400 off. Honestly, that barely scratches the surface considering how awful the entire experience was. My boyfriend worked so hard to plan this birthday weekend and spent so much money trying to make it special, and instead I left feeling completely robbed and disappointed. And the cherry on top — I accidentally forgot my electric toothbrush in the room. Totally my fault. But when I called the next morning to retrieve it, they said they “didn’t have it.” How does that even happen? I seriously cannot recommend enough that people avoid this hotel. The staff are rude, the service is terrible, the amenities are disappointing, and nobody seems to care about guest experience or hospitality. There are MANY other hotels in Vancouver that will actually make you feel valued when celebrating a special occasion and spending this kind of money. Avoid this place at all costs.