Pan Pacific Vancouver

Beautiful hotel. Our room had a spectacular view of the harbor. The manager, Noah, couldn’t have been nicer. Delicious breakfast buffet. This was a nice start to our cruise to Alaska.

Some people simply have a gift for making others feel welcome, and Kirsten is one of those people. From the moment she greeted us, she made us feel like more than just customers—she made us feel genuinely cared for. She has an amazing ability to read people and knows exactly when to check in, when to chat, and how to make every guest feel comfortable and appreciated. Her warmth, kindness, and authentic personality turned a great meal into a truly memorable experience. You can tell she loves what she does, and that passion shines through in the way she treats people. We absolutely loved our time at Pan Pacific, and a huge part of that was because of Kirsten. Thank you for your incredible hospitality and for making us feel so welcome. We can't wait to come back, and we truly hope we get to see you again!

Anushka provided excellent housekeeping service throughout our stay at the Pan Pacific Hotel. She was always polite, friendly, and professional. Our room was cleaned to a high standard every day, and she made sure to replenish our shampoo and body wash whenever they ran out. She also checked to see if there was anything else we needed, which was much appreciated. Overall, her attention to detail and excellent customer service helped make our stay very comfortable. Thank you, Anushka!

Tired, dated rooms, albeit ours had an amazing view. Power points not working (maintenance man suggests none do in any room). Kettle not working. Not enough towels per room. Shower gel empty. Pool area tiles in Need of complete overhaul. For the price per Room, there are much better hotels to be found. I felt disappointed as I hoped this would be a special stay to end our holiday.

Pool area shabby and run down. There was plenty of places to stub your foot or trip. Broken tile with sharp fragments. Most of the chairs and loungers the fabric was breaking down. The pool was filthy with slime growing on the sides. The sun parasols were faded and broken. The area was not worthy of a 5 star Hotel. On 2nd day our room was not made up. The bed had a frame around it with sharp courners that I kept hitting shins on