Pan Pacific Vancouver

We chose to upgrade, as we'd arrived early, and the posh rooms were the only ones that were ready, and... blooming heck... we're glad that we did: it was an exceptional space, and made for a magnificent pre-cruise stay, as, apart from the sheer size, wonderful view, and overall quality, the lounge access was also very worthwhile too, and... as for joining the cruise, it was simplicity itself (albeit helped, in no small part, by our being at the top of the hotel, as we were actually able to access the lifts whereas almost no-one else was when we stopped at almost every one of the 20 other floors on the way down, and this caused frustration aplenty for every group that had to wait, and wait, and wait, and it really does beggar belief that such a huge hotel relies on just 4 teeny, tiny lifts)! As such, and to make the very most of here, upgrade, enjoy the amenities, and grab an early space in the lift!

Nothing works- avoid this hotel This is a convention center hotel. Giant, massive. For thousands of guests they have four elevators, two of which are out of commission, necessitating 20-25 elevator waits, then jamming into a very crowded elevator that stops on every floor. Once you get into the room, our door lock didn’t work and the door was missing that nice bar across the top. Anyone with a passkey could have gotten into our room that night. As a woman traveling alone, I would have left had my husband not been with me. Once inside the room, only 2 outlets. The electronics outlet by the side of the bed did not work. Management was ambivalent about all of these problems. I recommend staying at the Fairmont across the street, or the Loden a smaller boutique hotel a few blocks away. Avoid this hotel.

Only in town one night for a concert, loved being on the water and within walking distance from everything...it was beautiful. Keanu at the front desk was so helpful, and did I mention hilarious?!

We arrived at the Pan Pacific in the early evening, after a long day of travelling from the UK. We used the Skytrain to travel from the airport, and the Waterfront station is only about one block from the hotel, which was very convenient. Check-in was straightforward, and the staff on the front desk were very pleasant, friendly and helpful. We had requested a room on a high floor, away from the elevators, and our request was fulfilled by the hotel staff, which we were very grateful for. We had a magnificent view of the the harbour from our 17th floor room, which was fantastic for watching the cruise ships docking just below us, and the many sea plane fights taking off in the bay, with a background of North Vancouver and the spectacular mountains in the distance. Our room was tastefully decorated, and very spacious, with contemporary furnishings. The two queen beds were extremely comfortable, with several pillows on each. The room was very quiet, which was great, as we never heard anything during the night to disturb our sleep. Location of the hotel is very convenient, for both the Waterfront and Gastown areas, with many good restaurants and bars nearby. The only drawback we had with the hotel, was the lack of functioning elevators. There were only two available during our four night stay, and at busy times, we had quite a wait. We spoke to a few of the guests while we were waiting, and they were all a little annoyed by the situation. All being said, if we were to stay in Vancouver again, we would definitely stay here, without a doubt!

The service we received from Keanu at the Pan Pacific Vancouver was second to none! Thank you for a great stay! Rooms and service are fab!