Fairmont Hotel Vancouver

We are in awe with their service and hospitality. My daughter wanted to surprise me for my birthday and it was an easy peasy it was communucating with their guest service. When I opened my room, it was exhilirating. I was welcomed by a bottle of champagne and sweet treats. Not to mention, my go to shop is in their lobby. Glad i booked in Fairmont Burrard Vancouver,thank you to the staff at the reception for being warm and welcoming.

Hotel trading off its legacy and perhaps once upon a time it was Vancouver’s best! Bathroom is tiny, the shower head was broken, water pressure was weak and lukewarm shower each day. Towels and sheets have seen better days. No turndown service. Only 2 towels for 3 people. Reception staff were aloof and unhelpful. Tried to call reception / operator and couldn’t get through for over 15 mins. Went down to Reception and it was acknowledged that they saw my number come up on their phone, but were too busy to answer. No other guests at reception. Barking dog down the hall and gave up as literally nobody to call. Had just come from Four Seasons Whistler and the experiences were chalk and cheese. Better options in Vancouver than this Fairmont.

Rude staff check-in at the bag centre. Old building, much better places to stay elsewhere.

The Fairmont is magic. We upgraded to the concierge level for the food and service. It actually saves money on breakfast, snacks, and dinner. It was Christmas and very busy, but the service and room were impeccable. Our second time there. My only complaint was the bathroom was too small.

The hotel is very clean, bed super comfortable and the staff has been incredible. From reception to concierge, restaurants and room management staff. It has been 5 star service throughout my visit.