Paradisus Varadero Resort & Spa in Varadero, Cuba
Situated in one of the finest areas of Varadero, within the Varadero ecological reserve. The elegance favors this charming world of privacy and subtle touches, particularly in its inspiring Royal Service. Recommended for families, weddings, honeymoons, incentives and wellness/spa. The SPA is located between an area of lush vegetation and the sea, it is provided with two hydrothermal circuits with janzu pool and free pool, and two outdoor Jacuzzis. Every circuit for man and woman is provided with sauna, steam, footbath, drizzle shower, two Jacuzzis, Balinese showers (outdoor).
There is anything better after a day in the sun than enjoy a relaxing massage at the SPA? Taking care of our health and appearance should always be a priority. Is there any better place than a beautiful ecological Resort by the seaside...?
Location of Paradisus Varadero Resort & Spa
Nearest Airport: VRA, HAV
Amenities for Paradisus Varadero Resort & Spa
- On-Site Amenities
- Spa Services
- Private Pool
- Wellness Center
- Wedding Planning Services
- Wellness Programs
- Children's Clubs
- All Inclusive
Reviews for Paradisus Varadero Resort & Spa
Have just returned from this hotel Pros stayed in family concierge section of hotel which was lovely with very clean pool right outside only a few problems 2 small hand towels on arrival and ac broke last night in one of our rooms told reception so could be fixed for next guests didn't seem interested at reception so I wasn't The grounds of the hotel and the beach/sea were beautiful We were supposed to have butler/concierge service even told his name and he would book restaurants trips etc still waiting to meet him. Cons the staff are mainly not interested and have no customer skills and largely ignore you when you ask for anything No clean beach towels on many days had to keep the wet used ones The main dinner buffet which we only ate on the first night was awful and thankfully we did not have to eat there on other nights We ate in the restaurants rest of the time which was better but nothing great The beach/pool cafes we ate in during day or tried too as they had very little to eat, somethings on menu (which was not that varied) not available the whole time we there so obviously they don't have. Most times nothing with potatoes fries etc no pizza left no salad even no cola some days. 2 of the days had to walk out as only had pasta left n next day not much more . It was very frustrating worked off more energy trying to find food. Breakfast buffet okay but again had to search for cutlery no glasses near juice n staff just ignore you Bizarrely always French fries for breakfast ?? But not lunch when you would usually eat them Good holiday for you if you wanting to lose weight This is not a 5 star hotel and although I went with the exception that standards would not be the same as in other places we had visited it was worse than I thought. The price for this holiday was not cheap and the value for money is very poor . We as a family will not return to Cuba as there are plenty of places when you are paying that amount of money which will give you so much more.
65scott - Hartlepool, United Kingdom
We vacationed here for the 1st time from July 18-25 and we booked a junior suite (had a pool view). We are a couple in their 30s who travel a lot, and have been to a handful of very good resorts in the Caribbean and Europe. T Overall, we had a fantastic stay at the Paradisus, and whatever issues we encountered could be handled by adjusting our expectations. PROs: - The beach is stunning. There is SO much space (compared to most other resorts) and there was no "fight" for huts, trees or chairs. The water is crystal clear, mostly shallow, beautifully warm. You can float, swim and snorkel for hours. - There is always live music - somewhere. It adds so much culture and flavour to a resort stay. A band plays outside the breakfast buffet, on the beach at lunch and in the lobby in the evenings. - The animation team (beach and pool) is friendly and engaging. They don't push you to participate in activities, but they are always fun when you do. There is salsa, merengue and bachata music at the beach all day long, putting you in the perfect local mood. You can even hear it while swimming. - The landscaping is beautiful. The pool is beautiful and, in all the resorts I have been to, I have never seen so many palm trees around the pool area. The pool has an interesting mix of very deep and shallow areas, so you can really swim/tread or just sunbathe and enjoy a drink. The lobby is also very pretty and relaxing. The Ă la carte restaurant area is also very pretty, and the individual villas are well placed in such a way that there seems not to be any "bad locations". The Royal Service and Family concierge side were also beautifully landscaped (but with smaller / simpler pools). - Everything is quite close together (not the kind of resort where you walk for ages) and you can see the beach from everywhere - breakfast, pool, lobby, etc. The lobby is a central hub for the cultural life of the hotel as well, as there is always music there and the theater + game area is adjacent to it. - The rooms we stayed in (two rooms due to an issue, see "cons" below) were both very clean and quite large. The chambermaid of our second room (Laura) was very friendly and kind to us. The bed was very comfortable and the linens were crisp. There was always a bottle or two of water in the room. If you run out or the maid forgets (for some reason), you can ask for a bottle at the 24 hour poolside snackbar. - The food was varied (more than I expected in Cuba) and there was a lot of fresh options to choose from. For example, fresh meat being grilled and cut in front of you to your specifications, fresh pasta, fresh omelettes and crepes in the morning. The prepared foods were also tasty and fresh. The 24 hour snackbar by the pool also has fresh food prepared for you (instead of a buffet). The restaurants we tried were ALL great (Fuego, Asian Fusion and Romantico) around 8.30pm, though experiences varied when we spoke to other guests we met during the week. - The vibe was very relaxing; other visitors were very conscientious and not overly loud. Kids were well-behaved. There were a lot of visitors from Spain and being immersed in Spanish the whole week was a lot of fun. - The bellboys who offer to take you (and your luggage) around to / from your room or to other parts of the resort are extremely courteous, attentive and kind. - The drinks were all yummy and all bars had service-oriented, pleasant servers. You have to be patient sometimes, especially at the pool bar or lobby bar at busy times, but the servers are attentive and acknowledge that they saw you, so they will get to you. CONS: - If you have an issue with your room and you dial the number you are asked to dial for customer service (700), you may not get an answer and this can be frustrating. Our first room did not have a working shower (no pressure and no hot water) and we asked to change rooms. But we could only do this at the reception because no one answered when we called 700. When we were located to our new room, there was already an issue with the toilet (no strength, water just spinning) and it took them 3 days of hearing us complain (eventually we used the toilet in the lobby instead) for them to fix it. When you only have limited time, you don't want to spend it trying to solve issues with the room, so this can be very frustrating. On the other hand, there are a lot of rooms and some of them might be better maintained than others, so be sure to let the reception know when there is an issue... - The service was truly poor at the buffet during breakfast and lunch (sometimes also supper, but generally it was better at supper). It might just be individual differences in personalities and work ethic, but most of the time, servers just passed our table over and over again without asking whether we wanted water or coffee. Sometimes, they asked, but never brought it. If we tried to get their attention, they sometimes did not respond, or asked us to wait for another (designated) waiter instead...We adjusted our expectations (we are on vacation and don't need to rush, after all) but when we were asked what we would like to drink, we expected to receive it at some point before finishing eating ;-) - At times, it felt very much like everyone expected a (generous) tip for very basic things, and it got a little stressful to be expected to tip constantly at an all-inclusive resort. I sometimes caught staff looking at my hand to see if I had a bill or coin, and I saw their face react (either positively or negatively). - Although we both travel plenty, our stomachs had a tough time at this hotel, either because of the intense heat, the food or the ice in the drinks. Many other guests during our week shared this problem, but we don't really know the root cause or how common it is. We are back home now but still not 100% better. - The pool is not always vacuumed and sometimes still has sand in it from the day before. Overall, if you're going for the beach, for relaxation, fitness, music and culture (the proximity to Havana is a plus) and you don't mind some slow service in some instances (not across the board), then you'll have no regrets. Just adjust your expectations slightly and you'll have a wonderful time. We would go back!
Kristina K - Montreal, Canada
Firstly I'll start out by saying this resort is on the most beautiful beach I've ever been to. White sand, lots of palm trees to sit under for shade and warm clear aqua water that remains pretty shallow and you can walk in pretty fsr so great for kids to play in. We had a great room as we were upgraded to the family concierge section which is only a year old, however the construction in the room is pretty sketchy as the towel bar fell out of the wall, all outlets were loose and coming out of the wall and a number of times a glass table which is "attached" to the wall nearly fell out on one of our children. Grounds are lovely and well taken care of. Guests staying in the other sections said their rooms were awful. The food here is horrible. We all got sick and with gastro symptoms and nearly everyone we met also experienced at least a day of this. Never have we lost weight on vacation before but we did this time! The resort ran out of towels for the last 3 days we were there and we couldn't trade in our beach towels. Luckily it's warm and easy to hang and dry them but difficult to get the sand out so this was a bit annoying. Most bathrooms were frequently out of toilet paper. I usually read reviews and think people are just being picky. We went with low expectations and we aren't picky at all but the food was horrible. The best meal we had all week was.on the airplane on the flight back home!! Breakfast is okay as there is amazing mango and eggs are decent but the coffee is barely drinkable. The buffet in the family concierge is fine as it's air conditioned and enclosed but the main buffet in the main building is not enclosed. It's so hot and uncomfortable and there are flies everywhere on all the food. It's totally unsanitary. Almost all vegetables and most fruit come from cans. The a la cart restaurants are pretty gross. Things come nicely presented but are bland, over cooked or just plain bad. They also seemed to be out of many menu items every night. The beach BBQ for lunch was good as they cooked burgers fish and chicken and it was our favourite place to eat. Our check in experience was awful. We were dropped at the main lobby by the bus and were told we were upgraded to the family concierge section which was an amazing surprise. We were told to wait with our luggage for a shuttle to our room. After half an hour we were finally taken to another building. Their English isn't great and were weren't told we had to check in again and assumed we were being taken to our room. We had to wait for another half an hour in line at another reception desk to check in and were told our luggage was coming on the next shuttle and then we'd then be taken to our room. It then started to rain and the shuttles wouldn't bring our luggage until the rain stopped. We then waited another hour and a half until our luggage arrived. This whole process to check in took almost 3 hours with hungry but very patient children. It was unbelievable. In all we had fun. We are ones to make the best of any situation but we won't return to this hotel as the conditions and food are just not up to minimum sanitary standards of infection control.
So where do I start we returned from this resort 2 weeks ago and let me start by saying I have never been so excited to return home. The food was worse then horrible it was disgusting you wouldn't want to feed to animals.There was flys everywhere along with birds eating at the buffet. For breakfast there was hamburgers and hotdogs that tasted horrible when you were lucky to find bacon it was barely cooked and raw. Best meal we had was in town,bar service was again horrible not alot of selection and bad service. It took 4days to change our beach towels because there was always an excuse why they didn't have any. Beach was the best part of this resort and that is about it. My whole family got extremely sick from this resort and are just starting to get back to normal. Vacationers beware.
Our experience staying at Paradisus was not terrible but definitely lacking for a 5 stars. Yes, we all heard that the standards in Cuba are different than other places in the Caribean and Mexico, but still I would not go back to this resort. We heard of stories much worse than ours specially of guests staying in the older area of the facility. For a future trip I must try to figure if its worth paying the extra $ on a different resort or simply going for a 3 1/2 stars. I should mention that the grounds are fantastic and the rooms in the family concierge area are very specious and have a great layout. Family Concierge Rooms 5134 & 5136 First impression arriving at the hotel around 8:30pm is not the best basically for lack of communication. I must add that we have a 3 year old part of our group. We are tired and hungry. We were told to make our way to the reception desk in the main lobby. As we get there we were informed to go back to the area in front of the lobby once we actually should head to the Family Concierge area. It seems to us that no one is in charge. No one knows nor no one cares. There is non noticeable coordination as we ask questions to staff going by. The instructions are like: wait over there and someone will look after you. Wait about 10 minutes only to find out the cart could not take our luggages. The one that arrived was for guests only. Wait another few minutes for another cart. Check in: get to the check in and find there is one person handling alone about 10 -12 passports of new guests whom arrived before us. Once we heard the buffet restaurant closes around 9:30pm - or soon after - I requested to have my paperwork checked while I take my family to the restaurant. Room: Getting to the room the staff opens the door, show us the room, put the access card in the slot. I realize I forgot something with my father whom is staying in room 5136 so I try contacting his room. Room 5136's phone does not work. I made my way to the other room, thankfully with my son, just to find out the access cards handed to me do not work once I get back to my room. So at 10:30 pm I am walking with a 3 year old back to the reception area to get this fixed. I noticed there is only one towel in the bathroom. There is also no rug to step on after shower/bath and the floor is very slippery and for this reason not safe. Second night: same problem with the access cards. Made my way late at night again -with the little one - to have it corrected. Reception desk: in general the staff at the reception areas are unsympathetic, perhaps merely polite. Occasionally found a friendly face or smile. It almost feels like you are bothering them for the most part. Restaurant staff: some are extremely slow. At the Cairi bar we waited 45 minutes for a ham and cheese sandwich. At the time the restaurant had only 3 other table with guests. In one situation at a buffet restaurant in the evening I ordered cold milk for my son. Had she told me that they don't usually serve cold milk at dinner time I would right away have changed my request. The lady took over 15 minutes to come back with luke warm milk. She actually took the time to try to cool down the milk that was warm. That was nice but not needed. All that wait just to find out my child right away rejected it as it was not cold- period. Staff behind the grills need to be praised for. The grilling stations are few and little. I would suggest to invest on more and bigger grilling stations. Italian Restaurant: Good service and excellent food. Others: Phone in room 5136 was never fixed. I requested three times. No one ever apologized for the inconvenience nor informed that could not be corrected during our stay. Calling customer service at *700 and getting someone to answer is like winning the lottery. The Maid once did not understand my question but responded as she did. Found out later that she forgot to put a plastic bag in the garbage bin as I requested. The playground area is top notch. However, there is not a single tree over it. It is under the sun all day long. The area was like a ghost town. No kids around given the extremely hot weather we experienced. I hope someone is looking into building a structure that will change that. Shower room: The last day I was informed that I could not extend the check out time till 6pm, only to 2pm. For this reason I chose booking the available shower room for 3:30pm. Once handed the key for the shower room I am informed someone would show me the room and hand me some towels. My son and I waited 25 minutes for the towels. Talked to a few staff members back and forth and staff at the reception till finally got the towels. There is not a garbage bin in the shower room to dispose off personable belongings, used soap bars, bottles of water, etc. People leave such items behind and there it stays for the next guests. Not a bin for wet towels neither. I trust there is room for improvement in very important but still basic service expectations coming from guests of a five stars resort. At Check in and check out there should always be enough knowledgeable and accommodating staff. People who are ready to make a decision or call on someone to do so. Said all that I must say that the shows I attended were great. We were all very pleased with the entertainment during our stay. Varadero is a paradise. Cuba was blessed with this amazing treasure that one could never forget.
LVPToronto - Toronto