Paradisus Varadero Resort & Spa in Varadero, Cuba
Situated in one of the finest areas of Varadero, within the Varadero ecological reserve. The elegance favors this charming world of privacy and subtle touches, particularly in its inspiring Royal Service. Recommended for families, weddings, honeymoons, incentives and wellness/spa. The SPA is located between an area of lush vegetation and the sea, it is provided with two hydrothermal circuits with janzu pool and free pool, and two outdoor Jacuzzis. Every circuit for man and woman is provided with sauna, steam, footbath, drizzle shower, two Jacuzzis, Balinese showers (outdoor).
There is anything better after a day in the sun than enjoy a relaxing massage at the SPA? Taking care of our health and appearance should always be a priority. Is there any better place than a beautiful ecological Resort by the seaside...?
Location of Paradisus Varadero Resort & Spa
Nearest Airport: VRA, HAV
Amenities for Paradisus Varadero Resort & Spa
- On-Site Amenities
- Spa Services
- Private Pool
- Wellness Center
- Wedding Planning Services
- Wellness Programs
- Children's Clubs
- All Inclusive
Reviews for Paradisus Varadero Resort & Spa
We paid more than 9k Euro for 8 days and expected the promised 5 star resort. The TUI catalogue, the website and all their promotional material is a lie. Everything's in bad shape, it's dirty, food just ugly, unqualified staff ... it's a long list. The cleaning lady is taking her water from the pond! The beach is nice, but again full of plastic and other waste. Only exemption are the bell boys, the Latino restaurant personell and the TUI representative on site. I know it sounds horrible, and yes it is. A total waste of family time and money. If you believe we are exaggerating, take a look at our pictures.
Dirk D - Grevenbroich, Germany
We stayed the week of April 13-20 and was disappointed in the resort that has so much going for it. The first night we arrived we were told they didn't have a room for us and that that he resort was over booked. They were going to ship us to an other resort and who knows where and for how long. We ended up fighting with the front desk for over an hour to find a place some place on the resort until the morning when the manager would be in. So they ended up placing us in the standard section for one night but had to share it with a total of 5 people in one room!!!! The next day was wasted going back and forth to the front desk to find out if they had a room for us in the new section and was told come back at noon and then 2 and than 2:45 and so on. The customer service at this resort is the worst I have ever seen!!!!! The worst part is the resort could be top rated as the food is excellent,beach is very nice and the rooms in the new section are very nice they just need to work on their customer relationship as it was horrible!!!!!! We'll never go back Also don't bother booking your restaurants online before you go as they never got the reservations and was a royal pain to get to the restaurants we wanted to.
Pretty Solid Hotel. Staff was almost always welcoming and the food was great. One thing is sure though, this is not a party hotel. I stayed in building 5 and it was pretty good so I recommend that for sure. Beach at this hotel is pretty big which is a big plus. Selection of liquor is phenomenal if you are into that sort of thing :) Overall great stay!
Matthew K - Oakville, Canada
Based on our previous experience we've decided to spend our 3 week vacation in Paradisus Varadero which really deserved this name in previous years but this year it is completely different story. Not even sure what happened here but the hotel that we used to know and love because of so many things it's gone and instead of it we found an overcrowded place with not enough (organized) staff, things falling apart in rooms and around, waiting lines for practically everything. For example about 20 to 30 minutes waiting to get in to the restaurant for every meal that you want to have and once that you are able to get in you are lucky if some of the waitresses asks you if you want something to drink and than maybe you'll get your coffee or drink by the end of the meal. Not to mention that tables are not cleaned and that you get one fork and one knife for your whole meal (but don't worry- by the end of your vacations you'll get used to how to eat everything from appetizer to ice cream with that one fork). They are serving you drinks in a plastic cups in the restaurant?!?!! There are no salt, peper, ect on the tables or if any they are empty or non functional. The quality of food is on such a poor level, ther used to be a real pleasure to eat there and now they are down to basics, it feels like you came in to some public kitchen when they are trying to feed as many people as fast and cheap as possible. In the lobby bar you'll get to wait up to 40 minutes (this is the most that our patience lasted). And it is not that the waiters are not working, there are too few of them and they are totally disorganized so they do not manage to do all that work. There are not enough sun beds available if you don't make your reservation at 7am (so getting up with alarm clock on your vacations or you don't have a place on the beach???) It is also impossible to replace beach towels since at the place where they supposed to change them the "no towels at the moment" sign is up all the time. It is hard to see a smile on employees face, no more politeness and kindness that we used to love so much. I could go on for ever whit all the stories but I just wanted to summarize some of the most bothering things that happened to us. The saddest thing is that this used to be a little peace of Paradise on earth and they have ruined it or with building another hotel which has no beach or a big enough restaurant on its own or with the idea to change something that used to be a 5 star resort in to something indescribable and absolutely overpriced for what they have to offer. But of course there are still some bright exceptions, some remainings of the old staff which are still kind, always ready to help you, to give you a useful tip or just make sure that you are feeling ok. And this people with their kindness and humor made our stay bearable this year otherwise we would probably run away as fast as possible.
WraWra - SeÄ¨ovlje - Siccole
Last minute vacation end of January with my friend. Check in was fine, asked for room that was new , we received a room in the old section. Musty, broken remote and phone, no door where toilet only a curtain, this room was definitely a 2 star room. Next day complained we could not stay here, paid the extra $50 a day and moved over the Family collection which was new and perfect, a farther walk from the beach but well worth. Food was good also food at a la carts, not the best but better than I expected. Beach was amazing, loved it, enough beach chairs. Great barques daily at the beach. Service was good ,staff friendly and worked hard for tips. I would recommend only if you staying the new section ,I heard a lot of complaints form people who stayed in the old section of the hotel and it was hell. Pool was ok stayed in the beautiful beach mostly, pool in new section had great chairs with cushions, had a foam party one day at new pool. Nice restaurant there too WIFI terrible paid for the cards but it was awful spent money on cards for in and out wifi
AmoreBella - Toronto, Canada