Royalton Hicacos Varadero Resort & Spa

This time we traveled with my parents, the food was great, best place for a coffee would be at the lobby bar, Roxana there was amazing, and our butlers there Roberto and Randy were above all expectations!!! They are amazing, taking care of every details!!! They covered us for the whole staying. Thank you guys!!!!

The staff we very welcoming and nice to interact with. Bryan, the butler, was helpful and very willing to assist us. The beach and water were amazing. The beach grill restaurant had very good sea food.

Royalton Hicacos exceeded expectations. The beach is excellent — wide, clean, calm water, and well maintained all day. Beach service was efficient and consistent, which really lets you relax and enjoy the setting. The food was a pleasant surprise, especially the à la carte restaurants. Quality was well above what you’d expect in Cuba: good variety, well-prepared dishes, and solid service. Each restaurant felt organized and thoughtfully run, making dinners something to look forward to, not just a formality. The standout of the entire stay was Betty. Truly exceptional. She was attentive, warm, professional, and always remembered what guests needed without being asked. Her energy, care, and consistency elevated the whole experience. Staff like Betty are the reason people come back — she’s a real asset to the resort. Overall, great beach, strong food, and top-tier service. Royalton Hicacos delivers when it matters.

First of all the staff in the buffet room is amazing and really friendly. The resort was more than half empty but I was told that they are packed, they told me the room they giving me is very quiet but it was very noisy . #2704 is something you want to avoid when you come to Royalton because it's right next to cleaning ladies storage room. At 7 am they gather and talk and move bins, totally inconsiderate and impossible to get any rest. The quality of food was beyond bad, I was in half price cheaper resorts in Cayo Coco with way better food, it was a lot of nothing, multiple bowls with nice colors nicely arranged and nothing to eat in them. Good thing about this resort in beach music is not 80's dated playlist like in most of Cuban resorts.Although the bar near reception desk had a live band it was way too loud for drink and chat. Occasionally they had a violin player who was out of tune playing against karaoke tracks, it was painful to listen. The bar staff didn't really listen or care about orders, the amount of ice in glasses was beyond normal, I assume they were trying to save on drinks and make money but even if you request a drink no ice bar tender would forget in a min about your request. Overall I had way better experience in cheaper resorts

I had a wonderful experience on my solo trip. The staff were very welcoming and kind and even provided an unexpected on my birthday. Awesome service overall! Big Shoutout to Yainen from the butler service team as well