Royalton Hicacos Varadero Resort & Spa

WOW, we really had a great time. A special thanks to the Diamond Club Team . Our Buttler's , Bryan, Lestial, and Ilene were fantastic. They were very helpful in every way! ( making reservations, addressing our room concerns and just checking in on us every day) . We also need to say that our trip was amazing because of one very special person, manager Ricardo. He was so professional, kind, and helpful. He’s definitely a great leader and knows how to make everyone feel welcome! We would definitely recommend this resort! The food was very good. Breakfast at the Italian restaurant, lunch at the beach BBQ, and all the ala carts ( Italian, Mexican, Cuban, international). We had great beach service by Wilfred and great service at the Italian restaurant by our server Leslie. We have been avid beach travellers and we can confidently say that this resort has the best beach, the best food and the best service we have ever experienced. Looking into revisiting shortly.

It was one of the best experiences we had , the ambiance, all the areas of the hotel , the attention , specially from our butler Haydée , she was very kind , professional and attentive with us 🫶🏻. Fro sure we will be back !

This hotel is the best one! Everything there is amazing! Food, beverage, beach, pool…. To much love and grateful for Hayde, our butler, she was always in touch with us. We will back for sure !!!!

Overall, we had a good 14-night stay at the Royal Hicacos. The resort's location is its greatest asset – the beach is absolutely spectacular, with beautiful white sand and crystal-clear water. This was truly the highlight of our trip. ​While our holiday was enjoyable, there were some highs and lows. We want to focus on the positives, as some staff members made our stay truly special. The Diamond Club beach area was fantastic; it was never too crowded, and we always found sunbeds and umbrellas. A huge thank you to the brilliant team at the Diamond Club beach bar: Yuniel, Maikel, Pedro, and Wilfredo. These gentlemen work incredibly hard and always served us with a smile. ​The best food we had was at the beach grill for lunch. The gentleman a few of us called "Salsa" and his colleague were amazing, grilling fresh lobster, chicken, and fish to perfection every day. Seeing them work so hard in the heat and smoke to produce such delicious food was a daily highlight for us. In the Butler service, Rene and Joanna also stood out for their professional and kind approach; we are very grateful for their help with our birthday celebrations. ​However, there are some areas where the resort could make significant improvements. Our room was functional but tired and in need of an update. The air conditioning struggled to keep the room cool during the day, and the shower head was clogged. The general food quality in the buffet was okay, but not always great. It was also a real struggle to find variety for our daughter, who doesn't eat seafood, which was challenging over a two-week stay. ​The most frustrating experience was with the à la carte restaurant bookings. On two occasions, we were told that restaurants were "fully booked" when we could clearly see many empty tables. It seemed large corporate-style groups had priority. At the Italian restaurant, after being told it was full, we were eventually given a table, but the service was unwelcoming and the food we received was very poorly presented. This experience left us feeling undervalued as guests and put a damper on our holiday for a couple of days. The check-in process was also underwhelming; it felt rushed and lacked the welcoming touches we've experienced at other resorts. ​In conclusion, the Royal Hicacos has the potential to be a five-star experience thanks to its stunning location and some exceptional staff members. We would consider returning one day, but we would hope to stay in a refurbished room and see a more consistent and fair approach to guest services, especially in the restaurants.

want to let you know that this hotel is one of the best visited. The lobby cafeteria, the entire staff, like family. The Caribbean restaurant made me a meal for my birthday that was the best. The Director Ricardo. Head chef Angel. The butler Betty. The staff, the pool entertainers. Everyone like family. The ranch. In short, the rooms 3002, 3006, 3603, congratulations to the waitresses for their attention. The lobby, the grounds, the cleanliness, all 100%. I want to thank you for everything and the best for everyone. I will definitely return.