Royalton Hicacos Varadero Resort & Spa

We stayed in late November 2025. The room was fine — king bed, small TV with poor cable, and a shower with low water pressure but hot water. The hotel amenities were good and the property was clean. The à-la-carte restaurant was disappointing, with mediocre food and service, so we switched to the buffet. The buffet was much better: good service, tasty lamb, beef, and fried fish, and excellent bread and butter. The coffee, however, was terrible — greyish, bitter, and undrinkable. Special thanks to Yudelkys and David, who made our stay much nicer. The bar had a nice atmosphere and good service, but the cocktails were inconsistent. Sometimes they ran out of Piña Coladas or Mojitos, and the amount of rum varied widely — some drinks were extremely strong while others had barely any. Many staff were young with limited English, but this didn’t affect us. The beach was excellent with plenty of loungers and beautiful sand and water, though some beach towels were old and should be replaced. Overall we had a good trip, but the hotel is not truly 5 stars. We wouldn’t return.

Contrary to the recent negative comments with regards to Cuba, we were plesantly surprised of the outcome of our vacation. We were a groupe of 10 and stayed for 7 days. The rooms were tipical Cuba dated but very comfortable, clean and room service was very attentive. We did not lack any supplies. The atmosphere was pleasent however many of the ground amenities were not all fully functional. Although they did occaisionally lack in food and beverage supplies, as they seemed to ration provisions, they also did the upmost to accomodate us. Both the Hotel Manager Mr. Ricardo Armijo and the Food & Beverage Manager Mr. Miguel Maestre went over and beyond to accomodated us and provided us with several good meals and organized special dinners for us. We are very thankful of their thoughtfullness and considerations. We felt we had a good value vacation and would definitely recommend this hotel. In consideration of the difficulties the country is experiencing, we felt satisfied in accomodations, food & beverage, entertainment, and of course the beautiful beaches which is the country's best asset. Highly recommend Royalton Hicacos and thank all the staff for wonderful all round service and professionalism.

This was our 3rd time going this year and it just keeps getting better. There is so much to offer at this resort. For me, we keep coming back because of the staff. This starts with our butler Jorge. This was a milestone birthday for my wife and he ensured everything was perfect. He remembered what we liked from our last visit and ensured we were not disappointed. To say we keep going back because of him and the staff is an understatement. This being our 3rd visit, we have slowly got to know more of the staff. Idenis at the Caribe restaurant is an absolute charm making us feel welcome every time and remembering our favorite place to sit. My wife's milestone birthday was spend at this restaurant and Jorge, Idenis and the staff ensured all was perfect. Darian and Elinia have now become our regular servers at the Caribe and remember from each visit our preferences and greet us with such warmth. This is an absolute place to eat at on your to do list when you visit this resort. The main buffet does not lack anything. There is plenty for all but the best part is Delcys famous crepes. The care and attention she puts in makes each crepe, makes you want to keep coming back for more. My mornings are not complete without her beautiful smile, her wonderful personality and of course those crepes. Whether breakfast, lunch or dinner, there is always room and lots to chose from. The beach is second to none. When we were there, we had green, yellow and red flag days (red flags are rare most of the time its green). As mentioned, this is our 3rd time hear and never have I had so much fun in the ocean. The little huts you can rent are $15 US per day and well worth it however there is always lots of palapas available and if not, the beach staff will dig and put up a beach umbrella for you. As mentioned, we have been there 3 times and there were no mosquito issues. Yes at night they come out but not in swarms and just wear long sleeves if this is a concern for you and yes they spray the resort, we saw and heard the plane on several occasions in the mornings. This is for sure our second home. We use to go to another resort as our second home but after discovering this place, with its staff, great food and incredible beach is why we keep coming back...3 times in 1 year should tell you how great this place is. As we plan our 4th visit, we cannot wait to see the staff and especially Jorge who is an absolute delight and gets it right the first time. If you are so lucky to have Jorge, he will bend over backwards for you. P.s. if you encounter Bistro the cat, he loves treats and being social. Thank you Royalton for having such amazing staff that makes us feel so welcomed and makes us come back. Gracias mi amigos

I had an incredible stay at the Royalton Hicacos, and I have to say the Diamond Club team completely exceeded my expectations. From the moment I arrived, they treated me not just like a guest, but like family. Their warmth, professionalism, and genuine care made my experience unforgettable. A very special mention to Joanna and Rene.. they were absolutely phenomenal. Always smiling, always attentive, and always ready to help with anything I needed. Whether it was arranging small details, checking in to make sure I was comfortable, or simply sharing friendly conversations, they made every moment feel personalized and special. The Diamond Club team overall was perfect...organized, kind, and consistently going above and beyond. They pay attention to the little things, and it truly makes a difference. You can tell they take pride in what they do, and it shows in the way they make every guest feel valued. Thank you again to Joanna, Rene, and the entire team for making my stay so memorable. I would absolutely come back, and I recommend choosing the Diamond Club if you want the best experience possible.

My husband took me here for my milestone birthday at the beginning of November. This is our third time this year coming to this charming hotel. We love this resort as it's a smaller resort, easy to get around, friendly staff that have become friends. I want to make a special mention to our butler Jorge!!! We have had him as our butler for three times now. This man is just awesome, so helpful, so cheerful, hardworking and genuine. At my last visit in July I mentioned to my butler Jorge that I wish they had bananas. He said they did but they were smaller. Well upon returning this time, our butler Jorge remembered that I mentioned my love for bananas and he had put a bunch of them in my fridge for me! So sweet! Now I had some for the whole week. We were at the beach swimming and Jorge brought us two coconut drinks to enjoy. On my birthday he made me feel so special. There was a birthday greeting in my room and he made reservations at my favourite restaurant the Caribe. We love the fact that this resort offers butler service and we know that when we return for our fourth visit, Jorge will be there waiting for us and provide us with the exemplary customer service he has always shown us. Thank you so much Jorge 😊 We want to also mention the wonderful staff at the Caribe restaurant. Beautiful Idenis who always greets us with a warm smile to take our reservation. It's always nice sharing stories with her. I miss seeing you already Idenis! Special thank you to our servers Darian and Elenia at the Caribe who remember us and know exactly what our preferences are. We always ask for the same table so we can see them. The wonderful buffet servers Alberto, Yoima and Yanira that we shared many stories with each breakfast and lunch. If you need hot sauce be sure to sit in their section as Alberto has some for his guests! Alberto surprised me with a beautiful flower in a glass for my birthday. Special shout out to Delcys the famous crepe lady who made me a special birthday crepe! You must try her crepes, they are sooo good. Thank you all the wonderful staff at this resort so full of warmth and charm. Book here, you will not be disappointed. We are looking forward to trip #4 real soon. See you soon.