Royalton Hicacos Varadero Resort & Spa

First of all the staff in the buffet room is amazing and really friendly. The resort was more than half empty but I was told that they are packed, they told me the room they giving me is very quiet but it was very noisy . #2704 is something you want to avoid when you come to Royalton because it's right next to cleaning ladies storage room. At 7 am they gather and talk and move bins, totally inconsiderate and impossible to get any rest. The quality of food was beyond bad, I was in half price cheaper resorts in Cayo Coco with way better food, it was a lot of nothing, multiple bowls with nice colors nicely arranged and nothing to eat in them. Good thing about this resort in beach music is not 80's dated playlist like in most of Cuban resorts.Although the bar near reception desk had a live band it was way too loud for drink and chat. Occasionally they had a violin player who was out of tune playing against karaoke tracks, it was painful to listen. The bar staff didn't really listen or care about orders, the amount of ice in glasses was beyond normal, I assume they were trying to save on drinks and make money but even if you request a drink no ice bar tender would forget in a min about your request. Overall I had way better experience in cheaper resorts

I had a wonderful experience on my solo trip. The staff were very welcoming and kind and even provided an unexpected on my birthday. Awesome service overall! Big Shoutout to Yainen from the butler service team as well

You don’t come to Cuba for the food… however there was always something to eat… the main reason was for some well needed R&R and the beach! Rooms were ok… definitely needs some TLC… but the best part of the trip was the staff…. Everyone from the reception…. Concierge… butler service. ( shout out to Eileen) who was warm, professional, helpful and caring… bar service, maids beach attendants, kitchen staff, food servers etc. thank you to you all for all of your wonderful and attentive and caring service you provided Gracias mi amigos!

Arrived at 10:30am on the 3rd of January, rooms were not ready which was anticipated as people were still checking out. We were immediately introduced to our butler, which I might add was a very nice surprise. Her name was Dayana and I have to say right off the top the trip would have not been the same without her. She was very good and attention to detail was amazing. The staff overall were very friendly and attentive absolutely zero complaints about them. Food, there are some expectations one could say that are not met, but once you go off the resort and see the local towns it all fits into place, if you are expecting fine dining then this country is no the place to go to. The food was ok, I made sure I brought condiments (ketchup and Hot Sauce) they both saved the day. I also brought Peanut Butter, Nutella and Butter. You might laugh but those that saw them quickly understood why. My overall experience was great, beaches amazing, catamaran trips were a lot of fun, nightly entertainment on center stage was always enjoyable there was not a bad show all week! I would recommend Royalton Hicacos resort as place you would not regret stay at. Remember you get what you pay for!!!

Had the best week! We did the Diamond Club experience for 7 days. Thais, Leo and Betty were beyond incredible, and truly the whole staff was amazing! Beautiful beach, big pool, nice rooms & good food!