Royalton Hicacos Varadero Resort & Spa

You don’t come to Cuba for the food… however there was always something to eat… the main reason was for some well needed R&R and the beach! Rooms were ok… definitely needs some TLC… but the best part of the trip was the staff…. Everyone from the reception…. Concierge… butler service. ( shout out to Eileen) who was warm, professional, helpful and caring… bar service, maids beach attendants, kitchen staff, food servers etc. thank you to you all for all of your wonderful and attentive and caring service you provided Gracias mi amigos!

Arrived at 10:30am on the 3rd of January, rooms were not ready which was anticipated as people were still checking out. We were immediately introduced to our butler, which I might add was a very nice surprise. Her name was Dayana and I have to say right off the top the trip would have not been the same without her. She was very good and attention to detail was amazing. The staff overall were very friendly and attentive absolutely zero complaints about them. Food, there are some expectations one could say that are not met, but once you go off the resort and see the local towns it all fits into place, if you are expecting fine dining then this country is no the place to go to. The food was ok, I made sure I brought condiments (ketchup and Hot Sauce) they both saved the day. I also brought Peanut Butter, Nutella and Butter. You might laugh but those that saw them quickly understood why. My overall experience was great, beaches amazing, catamaran trips were a lot of fun, nightly entertainment on center stage was always enjoyable there was not a bad show all week! I would recommend Royalton Hicacos resort as place you would not regret stay at. Remember you get what you pay for!!!

Had the best week! We did the Diamond Club experience for 7 days. Thais, Leo and Betty were beyond incredible, and truly the whole staff was amazing! Beautiful beach, big pool, nice rooms & good food!

We took a chance on Cuba after having taken a few years break due to supplies issues (food, drinks, etc) and we were beyond impressed and will be definitely returning! Check in was easy. Our butler Dayana was the best. We exchanged #’es on What’s App and if she didn’t find us during the day in person she would Check in on what’s app to make sure all of our needs were met…even arranging for a spa treatment on her day off!! The food was excellent, our first time trying Sea Bass…delicious!! The pizza station in the buffet definitely could use improvement as they rarely had cheese on them just very little toppings..an easy fix. We enjoyed all of the ala carte restaurants with the exception of the Italian, the food was good but on the 2 occasions we went there we had a 1hr 15min wait & a 45 min wait between the 2nd and 3 courses. Drinks were hit & miss…but during the day if sitting around the pool the waitresses made excellent drinks!!! The pools were nice, beach perfect. Rooms clean. Entertainment was VERY good! At both the lobby bar & theatre. The musicians were all too notch! Don’t forget a power converter! We were fortunate to get one from another guest to use during our stay. All in all we had a great trip and look forward to returning in the future!

A friend and I went to Royalton Hicacos Resort in Cuba Nov 20th to the 27th. It was an amazing resort. Let me back this up a bit. Arrived at the airport and we had already booked our own transportation. After waiting 1/2 a hour I asked this young man if he could help me contact the company. His name was Alfonso a security guard. He did and apparently the car was in a minor fender bender. That was resolved. We still arrived before the bus. We stayed in the Diamond Club Superior rooms. We found them well worth the money. Our cleaning lady Viannia was very thorough and always left us a towel animal. We were in room 702. We are early risers so down to the beach for the sunrises. Breathtaking. There was more than enough chairs so no need to run down to save one. I admit it could have been the time of the year. I must mention some special people that made our stay even better, their was a young waitress that did both the Seafood and Italian restaurant named Coralin, the lobby bar Diamelvis and the buffet Sonivid and of course our butler Randy. The people here are all so friendly and helpful. People always comment on the food. That’s not a high priority for me. You will never starve. If anything bring yourself a few spices, they don’t have those luxuries. Overall I would rate this a 5 star hotel. I will be returning February 21st.