Royalton Hicacos Varadero Resort & Spa

We stayed at the Royalton Hicacos Oct. 30 to Nov. 6 and our experience was fantastic . I would recommend booking Diamond Club as the perks are well worth it. Our butler Randy was very attentive, pleasant and helpful and ensured we had everything needed for a comfortable stay. What lacks in food and variety this resort makes up for in service and smiles.

Definitely rating is five star for Cuba 🇨🇺 standards. My 4 return trip to this island, wonderful hospitality: From our personalized checking to our check out all very smooth and seamless Room: very clean : Bed 🛌 was comfortable Washroom: clean Restaurants: buffet had great selection ( plenty of food) Caribe ( Cuban restaurant) top notch: Adonis and his partner provided excellent service: We had a wonderful lobster 🦞 dinner that night . Pedro from the Tex mex : wonderful person Cigar lounge where we watch the Blue Jays played against LA Lazaro , enjoy the Blue Jays caps . Beach bar and restaurant: Ismel : congratulations 🥳 on your new born . Butlers: Eileen Reyes: Amazing 😻 thank you for making our stay at Royalton so pleasant Ricardo Armijo : the most amazing residence manager 5 stars ⭐️ for your kind hospitality. The young ladies at the lobby bar : barby , Deily, and Chavly . Able , thank you for your service. Language spoken : English, Spanish, and others Will definitely return to this resort .

The resort was just amazing Randy and Ricardo went over and above to ensure that our stay was absolutely amazing The beaches were clean and the diamond club team ensured that we always had a place Thank you guys and we look forward to seeing you soon

The first-beach is amazing-really beautiful and so long! The service was perfect, it was truly nice to be a guest at this hotel. This applies to both the main restaurant and the à la carte restaurants. As for the food-great omelets, tasty fish, delicious guava and bananas. Other dishes were normaly-just food). I also want to say a big thank-you to our camarero Rual, who was always friendly, attentive, and made our meals even more enjoyable. One more thing, a little story. When we saw our room for the first time, our impression wasn't very good because of bathroom (it was old and didn't look great). I went to the reception to ask if we could see other rooms, and the answer was "mañana" (tomorrow). This repeated for two days,so I decided to let it go. However one day I met the hotel butler, Eileen. She solved our problem in just one hour, and showed as three nice rooms. In the end, we decided to stay in our original room-we had already spent 6 days there and got used to it-but Eileen still made a king gesture and gave us a compliment from hotel. I want to say thank you very much to all the hotel staff for wonderful vacation and a great time in this place-especially for Eileen!

This was our second visit with friends (their third visit) to this hotel. On the first visit, it was a Sandals resort. Firstly, the beach is second to none. The sea is as warm as a bath and so clear, with soft white sand under your feet. The beach staff are so lovely too. We travelled with Love Cuba, who were excellent to deal with and gave us the best price. On this occasion, we chose not to stay in Havana, but had to fly there (via France) as no flights go direct to Varadero from the UK. We opted for Diamond Club, which I would definitely recommend. We had our own Butler, who was always on hand to organise everything for us, including booking us into restaurants without issue and this also gives access to the Diamond Club Lounge and enables you to have breakfast and/or lunch served in Grazia restaurant as an alternative to the buffet. David also arranged a special lunch for us at "the View" on the beach. Included was also a boat trip to Caya Blanco Island, with snorkeling on the way and eating lobster onboard. The weather was really hot with just a couple of showers. However, there were many mosquitos during our stay and we were all bitten for the first half of the holiday, and then they seemed to get bored of us! Food is good in the resort, although there are some shortages because of location, eg. we didn't have any tomatoes. Accommodation is comfortable and there is plenty to do whilst there. The pool areas and bars are great and I would recommend a trip to Cuba, particularly this hotel. They need our tourism and deserve it.