Royalton Hicacos Varadero Resort & Spa

As a businesswoman who travels frequently, in September I had the opportunity to stay at Royalton Hicacos in Cuba, and honestly, I didn’t leave a review at the time because the experience was simply flawless. Everything they promote is exactly what they deliver: the service, the food, attention to detail, and the comfort of the facilities make every penny spent feel completely worth it. The professionalism of the staff and the quality of the hotel ensure a relaxing stay with no unpleasant surprises. I am grateful that a hotel like Royalton exists, consistently keeping its promises. In January, I returned to Cuba and decided to stay at Starfish Jibacoa. Unfortunately, my experience there was very different. I felt out of place and genuinely concerned about the service: meals that did not match what was advertised, set menus imposed without notice, and certain oversights that made the stay less enjoyable than expected. The difference in organization and pressure is noticeable compared to Royalton, and while some staff members were kind, it does not make up for the inconsistency and the feeling of being sold something that was not delivered. Even with the clear difference in quality and attention, I can say that the experience with Royalton fully justifies the cost. It’s a comfort to know that in Cuba there is a hotel that delivers on its promises, where one can truly relax without worries.

I have been Cuba 4 times,Varadaro 3times. It’s best experience at this resort. Food is excellent,service is great and staff are friendly and well trained and professional. Nothing is bad to say. I love stay at this resort .This resort completely changed my mind about the food of Cuba . The food is amazing good.

I went here with my mom as a sort of mini family vacation and we had an amazing time! They were accommodating and able to bring a 2nd bed into the suite so we each had our own, they also helped set up a private tour of Havana in a classic car which was super cool (and cheaper than the excursions our package offered). The food on the resort was amazing, including lobster on several occasions, (though maybe some instances were only for Diamond Club guests - which I totally recommend getting) and all very well seasoned and prepared. I would likely recommend sticking to the buffet as the food there was even better than our times at the a la carte restaurants. The beach was the best one I've had at Varadero with clear waters and soft white sandy beaches. Being an adult resort it was more quiet at night and allowed for peaceful sleep. It is an older resort and while it is slightly showing its age in architecture, the amenities and cleanliness were up to date with other more recently build resorts (all of the lights were controlled via modern touchscreen panels for example, quite high tech). It has nightly shows of course, and even a nightclub/disco on site! This is by far the best resort I've been at in Cuba (and even possibly the whole Caribbean) and is worth the price even for the Diamond Club upgrade. Our stay was made all the more better by our butlers Roberto and Randy, a special thanks to them! Of course the rest of the staff was super friendly and warm as well. When I go back to Cuba again I'll likely stick with this resort for most if not all future all-inclusive trips.

The experience was amazing, we enjoyed everything: pool, beach, room and the best thing was the beach. Thanks to the staff mainly our butlers Haydee and Adrian that were always very helpful

Incredible experience at the Royalton. Huge selection of food. The beach is breath taking and the staff are so kind and helpful. A big shout out to Yainen and Bryon for taking such good care of us all week and going above and beyond for our requests. Luis at the buffet balcony was a pleasure and will be a life long friend. We are excited to come back one day soon.