Royalton Hicacos Varadero Resort & Spa

We just wrapped up our 7th trip to the Royalton Hicacos in the last 4 years, and from the moment we arrived, the warmth and friendliness of the staff made us feel truly special—like part of the family. While the resort is a bit dated and could use some upgrades, the rooms are spotless thanks to Anis and the cleaning team. The gardeners keep the grounds looking beautiful, and every staff member—from the gardeners to the cleaning crew, bar, restaurant staff, and butler team—made our stay even more enjoyable. Anna from the Butler’s office went above and beyond to ensure everything was perfect. The nicest stretch of beach and the beautiful resort make the Royalton our favorite hot holiday destination.

⭐️⭐️⭐️⭐️⭐️ An unforgettable stay at Royalton Varadero Our stay at the Royalton Varadero was absolutely wonderful from beginning to end. This trip was extra special for us because we surprised my parents to thank them for all the help they’ve given us over the years, and we were also celebrating my father’s 70th birthday. The Royalton made this celebration truly unforgettable. From the moment we arrived, we were welcomed with warm smiles and a refreshing sangria in hand. Check-in was smooth and efficient, and our luggage was quickly delivered to our room with great care and service. The resort itself is immaculate. Everything is extremely clean and well maintained, from the beautiful gardens to the stunning lobby and common areas. The rooms were gorgeous, spacious, and spotless, with large water bottles always available, which we really appreciated. The food exceeded our expectations. The à la carte restaurants were delicious, and the buffet offered a great variety with plenty of fresh and tasty options every day. There was something for everyone. The lobby bar and beach bar were both fantastic, and a special thank you to Ana at the beach bar — she was an absolute sweetheart and always made us feel welcome. What truly sets this resort apart is the staff. Every single employee was friendly, smiling, and genuinely eager to help at all times. The level of service was exceptional. A very special thank you goes to our butlers, Brenda and Eileen. They were incredibly kind, attentive, and always ready to help with anything we needed. They went above and beyond by helping me organize a beautiful little surprise party for my father in the cigar lounge. I brought some decorations, and they took care of everything — decorating the area perfectly and arranging a small, absolutely delicious cake for the celebration. It meant the world to us and to my parents. Thank you, Royalton Varadero, for the outstanding service, the warm hospitality, and the unforgettable memories. We truly felt pampered and can’t wait to return. Highly recommended! 🌴✨

Clean resort good service. Buffet is good with many varieties al la cart is not bad the sea food is good one. We had a butler her name is Eileen she was exceptional

The resort was confortable, clean, rooms well serviced and clean. Good value for the cost. The main point of review is the excellent service and follow up I received from Eileen, the personal butler who took care of making me and my wife confortable during our stay.She is very knowledgeable and has a professional and welcoming personality. Eileen was amazing!!

Got there around 1 and recieved a lovely welcoming cocktail. Only 4 couples waiting to check in so it wasn't to long of a wait. Introduced us to our butler and he walked us around the resort, explained a few of the different restaurants. Taken to our room which was way at the back of the resort. If you have mobility issues, this is not the resort for you. This is a very large resort. Almost all restaurants and a nice jazz bar on second floor and only way up is 3 sets of about 12 stairs each. Only two restaurants on main floor, Caribe (which is an ala carte restaurant) open for breakfast and lunch if you are diamond club and Grazie that is only open for dinner. This is a very large resort with over 400 rooms, therefore there is alot of walking to do. Also has many pools and rivers and alot of bridges leading everywhere. Kind of confusing which way to go sometimes. Entertainment in the lobby bar was very good. Would like to see more english songs mixed in with there sets. Only got to see 4 shows as other nighs the show was rained out. Shows were average, we found bar entertainment was better. When we were there only about 300 people there...could not Imagine seat availability for shows when resort is full. Would also be nice if they had an indoor theatre in case of rain out days. Same in restaurants only 9 to 12 tables in the Ala carte restaurants. We were Diamond club superior suite and the room was very modern and clean. Introduced to our maid upon room arrival and she was great, thanks Vania, she left me hand written notes every day. Did not spend any time at the pool but every time we walked by water was not clean and clear and had a green tinge to it. We spent all our time at the beach and the attendant got us chairs upon arrival. No bathrooms near the beach so that was a little turn off. Either pee in the ocean or walk all the way back to your room. Also had a great fellow (dont know his name) get us drinks from the bar on the beach. Had awesome burgers at the beach grill on the non diamond club side of the beach. Nice size burger and great taste. The TV in our room didnt work which wasn't a biggie, they replaced it after we complained for 2 days. TV they replaced it with worked for first half hour you were watching and then would go black, we didnt bother to get it replaced. We also had a problem with the drain in our shower which flooded our whole bathroom, we had to mention it twice before it was taken care of. Our butlers were very attentive, thank you Roberto and Randy for all you did for us.Our favorite place for breakfast was Caribe and we had the same lovely waitress Lesly everyday. She always had a beautiful smile and after 2 days, she knew exactly what we wanted each day. Lobby bar was great but at times very crowded with no available chairs. We were served ever afternoon and evening but a lovely woman named Natalia...she speaks great English and always had smiles and conversation with us. Would consider this resort again if it wasn't so pricey.