Royalton Hicacos Varadero Resort & Spa

We love it here. My wife has been five times (soon to be six), and I’ve been four. We’ve never had a problem with the food or any supplies (other than tequila!). The beach is wonderful, and the staff is amazing. Special kudos to Eileen, our butler, who always takes care of us when we’re there, and to Hermes in the buffet and Gladys at Grazie, who always give us first-class treatment and make us feel so welcome.

We were staying at platinum section of the hotel. It was a newly renovated room with European style and amenities and this was the best part of platinum part. Access to beach from that section is sandy patch trough some bushes and going trough it we were always bitten by mosquitos. The regular nonplatinum section has nice walking trail leading right to the beach. On the beach the platinum part has a drink bar only when the regular one has a restaurant with washroom. In a platinum section on the beach if you want to use washroom you have to walk quite a distance to regular section or back to your room. There are canals going trough this resort but the part going trough platinum section was without water but with left over pools of water where mosquitos were breeding and again sitting on a balcony we were bitten by mosquitos again. There was also quite often bad sewage type smell mostly at the platinum section but sometimes affecting the whole of this resort. Now the good part. Best in this resort is service. We went in our time to many resorts i Cuba, Mexico, Dominican Republic but the level of quality and attention, friendliness in this resort is above all we ever experienced. Waiters in a bar (special attention to Dia) in a buffet, in a bar on the beach, room cleaners all of this men and women were in theirs service of the highest standard and I will like to say big THANK YOU to all. Menu in a buffet was surprisingly rich in many items. There were always eggs sometimes even with bacon, different kind of fish, quite good Spanish red and white wine or very good beer to drink with dinner. Bars had variety of alcohols including whisky, Spanish excellent brandy, and tasty drinks. Our favourite was Spanish coffee. In my opinion considering the difficult situation with electricity and supplies this resort was doing very well. We always had a hot water in our room, always being supplied with bottled water, never experienced electrical blackout. Only one time we went to restaurant and were disappointed. Food in buffet was of better quality. I we were to consider going back there we will take the regular section with better access to the beach, restaurant and washroom right there and all this for less money.

The Royalton Hicacos resort is beautiful, our room was clean and our butler Dayana was a pleasure. She was always helpful and present when we needed her. The food was good, and the drinks were plentiful. The only complaint I have is about the a la cart restaurants.. service was very slow and food wasnt great. We always ended up at the buffet which everyone should know is about 25 steps up to second floor. Elevator was out of service. Overall it was an amazing stay, and I would visit royalton hicacos again.

Second time at the Royalton Hicacos and did not disappoint. Clean rooms, friendly staff, beautiful beach, surprisingly good food, 4 alacart restaurants, good entertainment, resort not too big which makes getting around very comfortable. Beach restaurant offers great breakfast with great views and great staff. Royalton is a 5 star resort by Cuban standards. Dayana was our butler and she was great. Always accommodating and available when needed. Will definitely return. PaulyP

We had a wonderful stay and all the staff were super great! Very friendly and welcoming. Our butler's Roberto and Randy ensured everything was top notch for our entire stay. Thanks so much to them!!! Will definitely be back!!