I was very excited to stay at Aman Venice having been to two Aman hotels before with extraordinary experiences. The stay was very disappointing, our room was the "cheapest" one available, at 2,500 Euros a night, and it is exactly what you would expect from a Hilton or Marriott, a completely standard room, run down with mediocre furnishings and in need of maintenance. Service is excellent, everyone is very polite and capable. Food is very good, not extraordinary. Breakfast is ok. I received an email with our folio for incurred expenses and they also tell me that no gratuity has been added and that standard tip in Italy is 10%, so after paying more than 10,000 Euros for a four night stay they were soliciting 40 Euros. At these prices it is unbecoming to solicit tips. As always, service at Four Seasons is much better than Aman although Aman properties are usually very impressive (not Venice). We asked them to arrange a water taxi to the train station and they said it would be about 75 euros to be paid directly with driver. Train station is about 12 minutes away. After about 4 minutes in the taxi the hotel called to say we left some small items in the room so we asked driver to go back to the hotel to pick them up. Arriving at train station I gave driver 100 Euros considering he turned around to pick the things but he said it was 200 Euros and not 75 as he had to go back to the hotel, I understand that he did, but 200 euros? He said it is not me, the hotel told me to charge that so I asked to call hotel, and incredibly they said yes, it is 200 euros. I do not understand what the hotel has to do with it as it was supposedly and independent driver, evidently hotel gets a cut. Again, unbecoming to leave me with a terrible feeling of being abused instead of a nice feeling. And all for 100 Euros, they are very cheap and I will not go back to Aman. They should really learn from Four Seasons, I am sure that they would have said to me "you left some stuff here so please wait for us at the train station, someone is on the way with your things" and of course charged nothing. Cheap Aman, do not go.

Arrive at airport for a seamless greeting, short car ride and boat transfer, arranged through hotel (with welcoming drivers/pilots no less). Be greeted again at the hotel by a team of staff and/or managers (maybe Licinio and Fabio). Be wowed byyour first view of an amazing property that serves as your hotel and your first tourist attraction. Be checked in by Agnesi or Ilaria or Laura or Enrico or Costanza or….all wonderful. Be taken to your room and wonder immediately how you will ever leave as you watch the gondolas pass by your window (pay up for the window view). Sleep in comfort and awaken to an amazing breakfast in a beautiful setting. If you eat dinner at the restaurant you will experience an exquisite meal. All staff at all venues are highly trained and pleasant. Eat lunch in the garden (and maybe have Danilo as your server…if you’re lucky). If you eat out, Francesco or his team will take care of you. All in all ,a treat. Just go when you next have need for the perfect place to celebrate a special event.

Aman Venice is a truly grand palazzo with a top notch team lead by the incomparable Licinio Garavaglia. Flavio and his concierge team impressed us as well, leveraging their collective local knowledge and relationships to plan truly glorious excursions and events. The palazzo is duet of peak baroque grandeur and subtle modernity, with ample social spaces, discreet nooks and a rare Venetian garden space that is all discreetly hidden from the bustling canal and city beyond. The grand ballroom and garden are sublime for dining, and the library is a feast for the mind and eyes. Frescos above the bed are a glorious sight to behold upon waking.

 Knowing that my family was well looked after and treated so graciously was a true blessing. The kindness and engagement of staff extended to Aman Venice’s partners in excursions as well. Between the two island hopping trips and the private after hours tour of the Palazzo Ducale, every person was a delight to interact with. Aman Venice is a true boutique hotel, with an excellent staff to guest ratio and a pitch perfect Venetian interpretation of the legendary Aman service ethos. It is a jewel in the Aman crown.

A former palace transformed to an AMAN resort. The delight of my stay to meet the former owners. A very special AMAN despite its scale , it is quite small and compact considering the location. I will be coming back soon

We stayed as a couple for a weekend. I loved the hotel - it felt incredibly calming and spacious and I loved the way it has been put together. Location was great with nice restaurants near by and a decent walk to the main attractions. We were lucky with sunny February weather. The staircase and drawing rooms are gorgeous. Would go back.